Solar Masters

Rollercoaster ride with this mob. Signed contract in July 25, installed battery in Oct 25, final works completed in February 26 and in May 26 the battery was finally connected.. It took this mob 10 months... continuous contact and the same excuses made... and then my last point of call was to contact Energy Safe Victoria.. My battery was finally connected. Show details

Its regretful that this company, in our experience, is all about landing a sale and extracting a deposit but when it comes to delivering and keeping a customer in the loop they drop the ball. By dropping the ball I mean they won't return calls,… Read more

despite sincere promises to do so , or answer question about delivery time frames and installations via any other medium. Its a real concern that they wont answer or engage with me ....I have to ask!! , Are they selling a product and service they don't actually have or cannot deliver...else why not simply call the customer and explain the reason why a delivery and install has not been made and seek an agreement with me that is mutually agreeable....or is it that the quote was so "GOOD" to win the deal, and now they don't wont to honor it and are hoping I go away with a promise of a refund

I had two batteries installed, had some issues but they seem to be rectifying them now. Show details

I had a signed a contract with solarmasters for the installation of a KH10 inverter and and ESC4800 H6 27.96kWh battery. My invoice is [Details Removed] installation in [Details Removed]. In the contract it stated "connect emergency supply to all… Read more

circuits" and "network cable ( no wifi) for connection to the modem". Three days before installation they ([Name Removed]) called me to tell me that connection to all circuits for emergency backup was not possible due to compliance issues : my incoming cable to the meterbox needed to be 16 mm in diameter to connect them. That incoming cable of course is not used during power outage/emergency backup.... The number of circuits to connect for emergency backup depends on the max Amps of the emergency backup device that kicks in when the power fails. Mine is 45 AMP and that is not enouhg for stoof, hot water and aircon. They also did not connect the inverter with the network cable because this inverter does not come with a network plug. Solarmaster say they are engineers but they are very pushy sales guys with not much knowledge about there product. They have no issues breaking written contracts. Stay away from these [Content Removed].

Stella coordinated with me and kept me in loop on every step. The inverter got faulty after few days of installation but she helped promptly to resolve the issue.

These guys are crooks. Took my deposit and never done anything for almost a year. I have been trying to get my deposit back but they never returned them.

Stella Rose was efficient and professional. Problem was resolved swiftly. Show details

Great service by Solar Master – I have got the solar panels and battery installed from Solar Master, very responsive and great after service, especially Harry and Tanya from Solar Master are very knowledgeable members is the team. GJ guys

ABSOLUTELY DISASTROUS EXPEREINCE – THEY WASTED FOUR WEEKS OF MY TIME! – They advertise a 13.2 kW system at $3,899 but the advertised price is definitely Plus Plus. Mine, with a better inverter, 4559, two-storey penalty, and removal of our old system, came out at $5,990. I was okay with that, the guy was a knowledgeable salesman. A few hiccups and delays – communication was not nearly as good once we had signed the… Read more

contract. Installation was finally scheduled for last Monday. After hearing nothing all day and four calls, the install team, four Chinese guys not speaking any English, showed up late at 4:00pm, took a look around, and promptly demanded an extra $850.00 for some data cables that supposedly weren't in the contract. I told them where they could stick it and they promptly tried to leave without even saying anything. Tore up and damaged my gravel driveway. Not happy. Just heard that Solar Masters have cancelled my contract without any explanation. Waste of four weeks of my time. You try and deal with a reputable company and they sub it out to a bunch of shysters. BEWARE OF SOLAR MASTERS – THEIR SUBCONTRACTED CHINESE INSTALLATION TEAM IS AN ABSOLUTE DISGRACE TO YOUR COMPANY. SCAMMERS!

Solar installed – All done with ease great company to deal with Installers should clean up and take their rubbish with them Only problem is still no compliance certificate 6 months later sick of calling them to see what excuse today brings