Sonic B Keyboard and Mouse Combo Questions & Answers

Hi KTF, Sorry to hear the # isn't working on your keyboard. Can you please contact us at customerservice@matamata.com.au and we will be happy to assist you further.

Hi Peter, sorry to hear the @key isn't working. We’d like to learn more about your situation. Can you please contact us at customerservice@uccaustralia.com.au so that we can run through this with you?

Hi Tony,

The keyboard is Bluetooth via a USB dongle.

Unless you are able to find an adapter for the USB dongle to plug into your Iphone i dont believe you will be able to use the keyboard with your Iphone.

Kind Regards

UCC/Sonic B team

No, the keyboard has it's own radio protocol. What you need to look for is a bluetooth keyboard for the iPhone.

THANKS MUCHLY!

Hello,

This product should take AAA batteries.

Thank you for your query,

Kind regards,

Sonic B/ UCC Team

Hello David, To utilize the character keys such as the Sterling sign you will need to change your language preference to English (United Kingdom) United Kingdom Keyboard. This can be quickly done by clicking on the little ENG icon next to your time and date on the task bar for windows.

This will allow you to use all the additional character keys found on your keyboard.

Kind regards,

UCC/Sonic B team.

Hi Vaughn,

Thank you for your question, are you able to further elaborate so we may help you further ?

Just unsure exactly what the issues is.

Kind regards,

SonicB/UCC Team

Hello Wesley, Thank you for your question, On the back of the mouse there should be a small panel with a clip that can be pulled back to reveal the battery location. If you are still having issues, please contact our customer service team at customerservice@uccaustralia.com.au

Kind regards,

SONICB/UCC Team

who i uses email button

Hi Joseph,

Thank you for your question,

Are you able to email Customerservice@uccaustralia.com.au and further elaborate on the issue you are having so we may better assist ?

Kind regards,

UCC/Sonicb Team

Hello Bronnie, If you are using the US layout version of the Sonic B keyboard then you may need to check your PC settings to see if this is enabled as the key combination that you are the correct combination.

If you have the UK English layout version of the sonic B keyboard you may need to check that your computer is set up to utilize this layout. To check what Key board you have you can simply check the keys and see if you have alternate keys such as the Pound sign instead of the dollar sign on the 4 key. To check what layout your computer is recognizing in the bottom corner of your screen next to the date and time you will see an "ENG", by clicking on this a language preference screen will pop up and you check which keyboard layout has been selected.

If you have continued issues please feel free to contact us at customerservice@uccaustralia.com.au for further assistance.

Kind regards,

UCC/SONIC B Team.

This is obviously has the key images for the UK even though when pressed they produce the US symbols.

Hello, The Sonic B keyboard does utilize the UK English style layout. This style has different layout for certain Key's such as the @ Symbol. In the bottom right hand corner of your task bar next to the time and date you will see an "ENG", if you click on the "ENG" a pop up will appear that will allow you to change the language settings. Currently you setting will likely be set at the US English which is most common within Australia. If you change this to UK English this will change your settings to allow for the keys on the keyboard to be represented accurately when typing.

For further assistance please don't hesitate to contact us at customerservice@uccaustralia.com.au so we may further assist.

Kind regards,

UCC/Sonic B team

Hello Michael, It appears that you have purchased the UK English style keyboard. This style has different layout for certain Key's such as the @ Symbol. Please check your keyboard and if your "@" key is not located above the 2 key this is the first indicator you have the UK English layout.

In the bottom right hand corner of your task bar next to the time and date you will see an "ENG", if you click on the "ENG" a pop up will appear that will allow you to change the language settings. Currently your settings will likely be set at the US English which is most common within Australia. If you change this to UK English this will alter the setting to allow for a UK English layout keyboard to function as intended.

For further assistance please don't hesitate to contact us at customerservice@uccaustralia.com.au so we may further assist.

Kind regards,

UCC/Sonic B team

Hi Bob, Thank you for your question, To use the "@" key depends on which style you have in your possession. If the "@" key is located on the number 2 key then you have the US English layout keyboard and simply need to press "SHIFT + 2"

However if your "@" key is located near your enter Key, you have purchased a UK English style layout keyboard.

To accurately utilize this keyboard you will need to change a few setting's to allow for UK English to be your primary language on you PC and in some applications.

If you have any further issues please contact us at customerservice@uccaustralia.com.au for further assistance.

Kind regards,

UCC Australia/sonic team

Hi Ashley, Thank you for your question. Could you please contact us at customerservice@uccaustralia.com.au with further elaboration on what keys you are having issues with, as we will be better able to help you sort this out. Thank you,

UCC/SONICB Team

Hi Cath,

Thanks for your question. We'd appreciate if you could contact us at customerservice@uccaustralia.com.au so that we can look into a solution for you.

UCC Australia/SonicB