Sony X8500E Series

The worst Tv – Worst TV I ever had the TV for a year the motherboard packed up on it needed to be replaced. Then it goes into green or white stripes. No sound done it 3 times the picture quality is not good A very expensive.TV cost $2,500 not worth the money Show details

Lines through the screen – If you are buying a Sony because of quality, I suggest you reconsider. After 4 years there is now a line through the screen, I have a 10 year old LG with no issues. Paid a premium thinking we purchased a premium product, I was mistaken.

I'm on the verge of smashing it – I thought the programming of the previous firmware was bad, but the latest... I'm on the verge of smashing this TV. Filtering the channels I don't want is the most frustrating and pointless excercise as the TV seems to think it knows better than me what I want. I delete channels and it throws random ones back in, including blank ones. I have stopped using this tv. it's crap Show details

Please take all "smartness" out of this TV! – I bought the TV because it had the two main features important to me: great picture and chromecast. But it had another feature: Smart TV. So far, I have never seen a satisfactory Smart TV and this Sony is no exception. Smart TV's are really quite dumb: they typically provide an Android OS that theoretically allows you to do what your Android… Read more

phone allows you to do. Problem is, the TV doesn't have any useful input devices like touch pad, mouse or keyboard. While Sony has added a microphone to the remote control, it doesn't work with Netflix, Youtube or Opera. I'm baffled how this made it past the testers.

You quickly recognise how ridiculously stupid these interfaces are when you see silly buttons like Netflix or Google on your remote: if the OS was easy enough to use I could click a button that activates the Android screen and there I could do what I can do on my phone.

Truth is, I ignored the Smart capability because I was only interested in chrome cast which allows me stream my Android device to the screen. But the built in chromecast is kind of linked with the TV's "smartness".

Take Netflix, for example. When I want to watch Netflix, I start Netflix on my mobile and then press the cast button and select the TV. Instead of starting the show, the TV asks me to sign into Netflix. This clearly shows that the TV's "smartness" has taken over. More often than not, I get a message that Netflix couldn't contact the chromecast device and googling the error tells me to turn off/on chromecast device - but there is nothing that seems to do that on the TV.

Youtube does something strange too. I can always cast to the TV but when I turn off the TV picture, it stops playing. Again, this tells me that somewhere along the lines the TV's "smartness" gets in the way.

I can use Google Home and cast my mobile devices video and audio signal to the TV to bypass some of these issues, but it impacts picture quality and if I forget to turn off casting, it sometimes means Google Home doesn't see the TV listed as a device to cast to.

None of this behaviour exists if I use an external chromecast device connected to the TV.

Apart from all that, the built in user interface is less than intuitive. Often things don't seem to work. There are many inconsistencies and outright bad designs. A classic example is the Action Menu which has a sub menu called Watch TV and there is see (amongst others) the 4 options: red, blue, green and yellow non of which seems to do anything.

I could go on documenting the pathetic UI features, but instead I make a simple suggestion: why not include a remote with a touch screen and just one button: on/off? Then I see on the remote what I see on the screen? Now doesn't that lead you to the inevitable conclusion that most users already have a mobile device so why not provide a bluetooth app that allows you to control your TV with your mobile phone?

Great colour and resolution from mediocre sources – We didn't do a lot of research but plowed into the Sony brand again after many years of contented use of a 200hz bravia 48" model. We were pleasantly surprised because wow factor on 4K pictures in the store don't reflect much of the use our box gets, with mainly blue rays and 720 & 1080p file sources from usb and/or pc HDMI inputs. The picture is… Read more ·  1

nevertheless stunning and we have never had to touch a setting on it to just get great, super viewable picture from any of our diverse sources. The native sound is also acceptable, but of course external feeds to dedicated sound devices is always going to win, and that's what we do, pumping out to an amp & speakers. The android menus are good for navigating external source points, and the only criticism is that as an android device, Sony goes the big brother route as usual and tries to rather heavily limit the kinds of programs you can put on the thing. Anybody know how to root this baby?

One final point is that the TV is extremely thin and we are looking forward to soon mounting it on the wall to make our whole entertainment wall more austere, and I'm sure it will look great due to this feature.

One of a kind! – The quality of this TV is absolutely incredible, the colours stand out so much and to add to that the videos being played on the screen are HD ( for most of the time ), the only time when the quality is not at its best is for when we're watching from our Foxtel channels, it is still great though nonetheless. We had bought our Sony Bravia from our… Read more

local Harvey Norman store and the customer service was fantastic!. At the time we were there to purchase, they didn't have any in stock so we had to order. We ordered it on the 27th of December 2017 and it arrived on the 12th of January 2018, to me it's pretty good, as for most stores it probably would've taken longer.

The TV's was at the right size for our living space, to add to that, my family, especially my younger son loves this product much more than our previous TV. We love how the screen is also at the right size for us to watch our favourite movies and TV shows, and for my son to watch his ABC's.

Overall In my opinion, this smart TV has definitely well earned its name and has all the features that a smart TV should have. Oh and I find that the microphone in the remote helps a lot for when we are searching for something on the TV, its very convenient, and at least we do not have to type in the search bar (which can take ages to do depending on what we're searching for). So that feature really does help. This product and it's features are very well thought out and I would highly recommend it to my family and friends!.

Great Tv, User freindly – After Having a lots of trouble with LG and Samsung in past finally I have real great tv which is easy to use and since it is an android tv I have access to a lots of apps in google play store. SONY been always best and will be better than Korean made.  Show details

Great service from Sony to arrange replacement – Our TV packed up. It was just out of warranty period. Sony arranged a repair service to look at it. It was not repairable and through it took a bit of time they replaced it with a newer model at their expense. This was our first sony tv and great to have a supplier back their products if they fail to perform Show details

Was a good tv until Sony firmware update made it unusable and they will not resolve – Was a good tv until Sony firmware update made it unusable and they will not resolve. Was a good tv until Sony made it unusable after firmware update. This appears to be a systemic issue with Sony firmware updates causing problems.  Show details

Worst TV ever – 5 repairs 2 new motherboards and 1total replacement then that broke so another new motherboard all within 4 years ...this is the worst TV ever .... I will never ever ever buy another Sony TV again. Avoid at all costs !!!!!!! Show details

Nothing but trouble – was told after 3 call outs everything was replaced so it would be fine. Once again the tv is playing up. Never will i buy Sony again. Very disappointed in this model. Show details

Terrible TV has put me off Sony for life – This TV works some of the time. But mainly not. The interface is appalling. 1000 clicks to do anything. And most of the time I can barely get a FTA picture. APPs forget about it. They work less then 50% of the time. I hate this TV! Show details

Screen blacks out – Tv Screen goes blank intermittently after changing a channel or from an input device. Have to unplug to reset the TV. Will reset itself after a few minutes left alone. Show details

Excellent picture quality – I bought this product from ebay sony store. The picture and build quality is excellent. Easy to use its in built Chromecast and connects very easily. Sound quality is also good compared to other televisions in that range

A good Sony TV – I bought this TV after my Samsung died just right after 4 years of my warranty is up (no unable to claim). Very happy with this TV as it is a much improved version of my previous TV. Use it daily to watch TV and youtube on wifi service. It is also able to get my google home to connect to it. There are many HDMI ports for use but I only get to use… Read more

one as the rest are on wifi connection.

The TV interface is also easy to use but it feels tougher than my last TV and I have no regret for it

Faulty - six months old – Tv became unresponsive to the remote. Tv freezes. Changed batteries and ensured software up to date. Rang Sony support and tried several fixes. Turning tv off, pressing all buttons on remote twice, factory reset and manual factory reset. Was told It could be caused by power outage?? Seems more like a Sony product fault or issue. Tv basically… Read more

useless. Can not use it with the remote. Does not function as specified. Awaiting Sony’s response to resolve. Not acceptable for an expensive tv for it to be unusable afyer only 6 months.

Excellent! – This is an excellent tv. Couldnt have bought a better product. Brilliant, crisp, clear image. Couldnt live without. Though its a big tv its a very thin make so its not bulky in a smaller set lounge room. Wouldnt hesitate to buy this tv again. Will buy another sony tv.  Show details

Great quality screen but poor user interface, and remote – I bought this TV to use mainly with a portable hard drive via the USB, and its not the TV for that. You cannot delete files off the USB, as I could with another model (maybe Panasonic, but not 100%). I have to keep swapping the hard drive around to different USB ports as it does not always read from the same drive. Often I will have to try all 3… Read more

USB ports before one will work.

Sometimes some of the files will show up, and other times all of the files.

Its really annoying me and I have only owned it 2-3 weeks.

Also it will not always resume if you quit a movie etc, halfway through and return later.

Sometimes it will, and sometimes it wont.

I have updated the TV and nothing has changed.

The remote is terrible in that you have to point it very accurately at a small area at the bottom of the TV. If you were to aim at a corner say, it would not work at all.

The quality of the picture is very very good but its sadly lacking in other areas.

Very good product – After having LG and Samsung finally bought a Sony and this 55 inch TV has amazing picture quality and price was best value for such a big TV. I wouldn’t waist money on the massive promotion that LG and Samsung do even though they are good also. But Sony is in underrated brand that you won’t be disappointed once you have it. Thanks Sony I’m converted.  Show details

Simply love this TV! – We've been researching this TV and others similar for over a year and with NBN on the way in a few weeks we decided it was time to upgrade our 7 year old 55" LG TV. The picture quality is amazing, sharp and clear! The other requirement of our purchase was that the smart TV should run Android TV. We've been a heavy user of the Nexus Player… Read more

(which still does a fantastic job) -- so it made sense we continue using the same OS and apps! The Android OS runs really well and easy to navigate.

You can plug in an external HDD and record your favourite TV programs, or simply use the catch-up TV apps or Freeview! To our surprise, there was more catch-up TV apps available on this Smart TV than on the Nexus Player!

I love my new TV! – So I actually purchased another TV and went to pick it up. On pick up I realised that this TV had gone down in price so felt it was worth swapping and I'm so glad I did. The picture colours are set up perfectly without adjustment. I have been able to put my hard drive in directly and it play all formats. If I had any complaints I would say the set… Read more ·  1

up of the videos app could be better with filter and listing settings. I have used it to play my music on Spotify loudly and this has now replaced my bluetooth speaker! It seems very responsive to opening and closing apps and I love how I can just cast my Samsung phone in seconds and control the TV from my phone. It's great for convenience! Would recommend!

Great TV, Awesome picture – I did a lot of research on the current range of UHD tv's before purchasing this tv from the Good Guys for $1995. For most users this tv ticks all the boxes. Great colour & clarity, easy to use menu system. We mainly use Foxtel & Netflix, and have a NBN connection, setup was quite easy. Inbuilt speakers are ok, a sound bar would be better, but that goes for most Tv's these days. All in all for the average viewer a great TV.  Show details

Worst tv ever – This tv is great for picture, and that is all, only had it for 5 months motherboard has gone twice. Deletes apps resets it self every week. The chanel that you are using keeps flashing on screen. If watching tv or bluray. Screen goes black for up to a minute then comes back on and can continue to watch. Sensor wont pick up the remote most of the… Read more

time. Occasionally we have to turn off at power point as the only way to turn it off. Absolute crap tv dont recommend at all

Amazing 4k quality – Really clear 4k and inbuilt speaker is not bad. Got it for $2800 from HN Erina on Black Friday sale.. Happy purchase and wise choice. Wish it had direct Youtube on remote. Huge Screen and looks great quality. Better to watch it on certain distance as it is really BIG !!!!!  Show details

Not so smart – Had this TV for six months and I regret buying it is very slow, the available apps aren't good, simple things like a decent slideshow aren't available it was better to convert photos to an mp4 on my tablet then play it on the TV. Before this I used a media player and apple tv and it was better and easier except for multiple remotes. Recording a… Read more

tv program means you cant watch another channel for $1,800 you think they could add a second tuner. Many more issues too many to list

Picture/Colour/OS, Perfect! – Picture quality on this TV is great, colours come through really well. I chose this tv base on the operating system on it, it was easy to use with alot of options and has a built in chrome cast. Now that I have had time to play with it, its exceeding my expectations as its just so easy to switch between all the online streaming options. Sound could be a little better, but that's normal on all tv's these days.  Show details

Superb Picture Love It – We got this in January and I am still amazed by the picture quality every time I turn it on. Sony 4K is just so good, even when you get your face right up close it has a beautiful picture. This has made me a bit of a homebody recently because its just the best for netflix sessions or streaming movies. The original speaker were good but not… Read more

amazing so we have now got it set up like a mini home theatre going through our stereo. Its just amazing!

It looks really nice in the lounge room and is very thin and stylish. Sony definitely produces a quality product.

Great tv! – We love that this is an android tv with access to the play store! This gives us many viewing options as well as gaming. It is easy to use and looks great. I like that you can run the cords down the back of the stand so you can't see them. My only issue is the back of the remote comes off too easy, if it falls off the couch it comes off. However you can use the Sony remote app on your phone which is really handy!  Show details

Picture good, HDR windows is spotty, WIFI is limited to 10mbps even though I have nbn 50 and 5G wifi – the title explains everything, the operating system is slow, android tv is not very good, but I got it for $1000 on discount so in that price range is pretty solid. If you bought full retail price, oh dear, that would not be a good idea.  Show details

Picture quality is satisfactory, but user interface is good. Bought $1300. Good value for money – Bought it on offer. If you have good internet connection, you will enjoy this tv. Picture quality is good but not great. ANdroid tv compensates the picture quality. Only issue I had is wifi dropouts. I suspect this is due to my poor internet connection. If you manage to pay $1200 or close, its good deal  Show details

Great TV with excellent range of Android apps – Love this TV. The picture is awesome and having Android as the OS is great as it provides a lot of features. Seems to be a bit of input lag when playing games on the Xbox. Doesn't have a swivel stand which is one thing I miss from my old TV.  Show details

Great TV – I bought this TV mainly due to the ability of it containing 4k, and I have to say I am not disappointed one bit. For it's price tag, there is not much better alternative, especially with it's special feature of being able to stream without needing a Chrome cast android apps, such as movies, music and tv shows. 100% would recommend.  Show details

Very good for use – The android system is very good and easy to use. The system guide is very good guide to use. Picture and the speaker are clearly and enjoyable and have more option can be choosed. There are enough HDMI and other ports for use. The important thing is andiord system is very good to have more function.  Show details