Sony X85K KD43X85K (43")

Ordering Sony TV's on Sony's website – Do not do it. There is no advantage in ordering your TV online with Sony direct. Retailers can offer the same price and if the product is damaged they take responsibility. I ordered a 43 inch 4K UHD during the Black Friday sales. DHL couriers delivered the TV in a box that had 2 footprints on it. The TV screen was shattered and the courier must of known. Then getting online , reporting the problem to the Phillippines was an absolute nightmare. Dealt with 4 different people telling me different things and there was no case file that was saved. I had to send 2 lots of photos and eventually enough was enough. I asked to speak to their supervisor and told them what a mess Sony online is with support & handling of issues. I even called Sony Australia in Sydney. I demanded to know how long it would take to process and i got approval in 2 days. Within a week the damaged TV was picked up and i received the new one. Just goes to show that if you push hard you will be rewarded with proper service. It shouldn't be this way!