Sony KD65X9000F (65")

Bad customer service experience – Had this TV functioning around 6 months. After that it does not switch on. Dealing with Sony customer service is a nightmare. They don't know what the issue is even after sending it to the repair centre twice. Even after that they don't replace your tv they will just let you know it's on your end. As long as your TV unit works it's great if even… Read more

there is slightest fault on your unit, good luck. At this point is would just give up and go for another brand.

Good picture quality – Good picture quality nice collection of android apps, got Bluetooth easy to connect multiple devices, got one touch button of Netflix and Google play for easy use. Sony can upgrade their remote still the old one don't know what those numbers doing there. Show details

Finally Replacing Panasonic Plasma – Bought this TV with end of model runout pricing. Good value when compared to other brands. Probably needs a soundbar for better sound. The remote could be better also.Otherwise no faults. Show details

Absolutely terrible ! Worst product. Even worse service. Will never buy another Sony product – From the 3rd day we got the tv none of the apps worked. We contacted a useless overseas service team, who were no help at all & rude. After about the 5th call, I requested someone come out to look at it. I was told if the fault was ours we’d have to pay for their time to come out. Finally after a week someone came out ( I had to wait at home… Read more

all day) the replaced the entire motherboard. It worked for a day then stopped again. I had the tv for 3 weeks. In that time it’s taken 18.5 hours of my time, between service center calls, calling an unhelpful castle towers kiosk & going up to the kiosk personally 4 times when calls weren’t being returned. I’ve requested byway of email to Sony post purchase support 2 times & calls to the kiosk numerous times for management to call me to discuss. But no one calls. I even said to the kiosk, I’m happy to get another Sony TV as I’m aware it could just be a one off bad tv, no offer of any compensation was made. I was happy to give Sony another go, but they clearly didn’t want my business. No words can express the lack of care I was shown by Sony. The only person, who seemed to try to do something was their assistant manager. The actual store manager was rude & arrogant, I went up to meet with him to try & get an outcome. When I got there I was told he would be 20 mins they took my number & said they’d call when he got back. After waking around towers with my 4 month old baby for 1.5 hours, I went back. Sure enough he was there, no apologies for not calling me. When I explained my situation, he took complete advantage of me not being as tech savvy as him & offered me to purchase another tv from them for an additional $1100. When I said surely there’s something you can do for the stress of your faulty tv, he said words to the effect of, “ I get what you’re saying, but what you don’t understand is the TVs are worth more to us” like what !

I’ve again asked for the regional manager to contact me This bad situation, gave Sony a good chance to rectify their issue & have a life long customer. Now all it’s done is make me hate their brand & tell everyone I know never to buy a Sony.

LOVE our new Sony – We've been Sony fans for quite a while. Other brands bell and whistles may make their TVs appear better but for superb image quality we cannot beat Sony. This is likely the last LED TV we ever purchase as OLED grows in popularity but until issues like "burn-in" persist we'll be more than satisfied with what we have. The OS gives us everything we… Read more

need, the TV is very easy to customise and there are adequate ports for our needs. And the look of the screen is elegant and sublime.