Southern Automotive Group

KEEN TO SELL, NOT SO KEEN TO SUPPORT – This company was very attentive during the sales process, but have completely failed to respond to any of my subsequent enquiries or issues once the sale was made, despite various promises. Until I drove the car home I wasn't aware that the spare key was not a remote control fob, just a key dummy. Why they would do this was beyond me. I immediately foresaw potential problems, since my wife and I both drive the vehicle, and have separate key sets. It's a pain to have to keep swapping the fob, and something I've never seen before in 50+years of driving, literally hundreds of different car models. I asked if I could purchae a spare, and was told they'd get back to me ASAP. The first time was about 3 days after buying the car around 1st Feb, then again 2 weeks later, then in mid march. Nothing since. I still begrudge having to pay for a second key fob anyway. The potential issues with this have been highlighted here already. i was sent a "Can you answer this" query by product review. The user battery had died and his key fob no longer worked. perhaps a spare key fob would have solved this? My second issue is with regard to the entertainment/multi-function display system. My wife listens to Adelaide station Cruise on 1323 AM. despite having the AM band the radio cannot be tuned to anything other than 2 oddball frequencies. The service people couldn't tell me how or why, nor could the sales people. I'm still waiting for any form of response from them. I had many other questions regarding both of the display consoles, but received a minimum level of help. The User Guide/Manual is huge, but less than useful. As a simple example if you look for fuel cap, nothing, search filling with fuel, nothing, search filler cap, nothing. Eventually, by scanning the entire index I found 'Refuelling'. What the heck!. At least that had a solution, most things I've looked for had nothing on them, or the details were wrong. A major example of this is looking how to set up the driving display. It tells you to use the button at the top of the button cluster, to the right of the steering wheel to select your option, then use the +/- buttons (up/down) to further select, and then 'ok' to choose the option/adjustment required. What it doesn't tell you is that before that works you have to hold the 'ok' button down for about 5 seconds before that button cluster becomes active, surely the 'ok' button is used to make a selection, it does that on every other type of interface, and remote I've used, and wouldn't it make more sense to hold the top button down to activate the cluster? It seems that whoever wrote the manual didn't test his instructions out in a vehicle, and that the overall designer had a poor grasp of 'human user interface' design, and probably not much familiarity with dominant conventions. However the major issue I have is the apparent poor product knowledge regharding the operation of the vehicles.