Southern Fish Marine

SOUTHERN FISH MARINE MERCURY DEALER OBJECTS TO NOT GETTING SERVICING ON SELLING NEW 135hp – MERCURY DEALER OBJECTS TO NOT GETTING SERVICING ON SELLING NEW 135hp 1. [Name Removed] was good at the start, 2. Then tells tales for such a trivial mundane task as for setting a (TRIM LIMIT MODULE) blaming me, even so far as putting it in writing, which was astonishing considering his nonsensical reasoning. 3. Point in case, I had a rubbish bin mounted in front of my motor, held on by some c/ties and tape, which could be cut off in 5 sec's. [Name Removed] sent an email that I made it clear upon install that I wanted nothing changed, therefore [Name Removed]'s logic dictated he could not have removed the rubbish bin of which he constantly referred to as a baitboard..

4. Only advice I gave was not to drill into the pontoons, and to be careful around my under gunnel side pocket lighting.

5. [Name Removed]can't seem to identify a bin from a bait/b

6. [Name Removed] had 3 other options available to him on fitting up the motor, 1 not set the TLM at all and set it to full extension, 2 use some common sense and critical thinking and ask himself what could cause potential trouble for the customer, the leg of a new motor and $1200 prop striking a gutter/road etc, and also not be able to lift the motor up as high out of the water as possible in the unfortunate circumstance of some fishing line around the prop etc, or cutting off a $5 bin, or 3 if he was still that concerned and conflicted maybe a 30 second phone call would be warranted to me.

7. [Name Removed] did say on p/u of the boat that he would fix TLM at 3 mth/20hr serv. It was like [Name Removed] needed a hook to get you back for servicing. I reluctantly got persuaded by [Name Removed] to accept leg/prop height, however in hindsight should have rejected delivery. 8. I rang [Name Removed] 20 mins after p/u and asked to have the TLM set higher as I was concerned with the motor so low. He bluntly told me that I had to p##s off the baitboard, but that he would do it which was really nice of him for less than 1hr of ownership. No turn around and I'll do it for you now, but why would there be when he didn't offer to do it when he was standing in front of it 20 mins earlier, knowing full well that I expressed concern on 2 occasions.

9. I rang [Name Removed] 3 days later and it was all to much trouble for him to spend 5 mins adjusting TLM on that day.

10. I was the one that had to drive 1.5hrs return for a 5 min job that was his error and [Name Removed] couldn't spare 5mins! 11. [Name Removed] advised he could do it the next day at 8:30 which was no good for me, I said can we do it later in the day, no 8:30, I said what time are you open till and got a response just bring it in at 8:30, saying that he had other stuff going on. Great customer service after 3 days ownership. 12. Found out how to set TLM myself and [Name Removed] advised wty issues could arise, so I sent an email to [Name Removed] saying I would get Mercury to do it.

13. Then I get an email from [Name Removed] with 2 flat out lies, 1 that I made it clear that I wanted nothing changed on install (point 3), & 2 [Name Removed] states that I told him that I googled/Youtubed the info to set the the TLM. [Name Removed] then goes on to complain about about phone calls, and time in the office with the inference being that I was tyre kicker or time waster... we bought the engine! Then [Name Removed] complains that his pricing alone should suffice as a returning client, and then wants to know why I won't be back for servicing, an assumption on his part as I never said directly. And just for the record [Name Removed]'s 135hp price was dearer by $2200 for equiv 135hp.

14. Ordered tote tank connection to Racor filter on drop off, advised on P/U day not done as didn't have part/s and advised he would do at 20hr/3mth serv.

15. Advised [Name Removed] I would wait for parts to arrive in an email before p/u boat, and 16 mins later I get an email saying job done, head down. 6 days he had the boat and couldn't do it, then when payment withheld he found a solution in 16mins inc writing an email.

16. Merc guy did TLM for me in 5mins flat, he also stated set to low.

17. Would [Name Removed]/Merc cover warranty damage due to leg/prop strike for motor being set to low?

18. Chip on motor leg and scratches on cowling + more

steve

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Response from the owner Hi Steve, appreciate the effort in your review. After 3 weeks with several visits to our shop regarding discussions for your repower on your vessel you obtained a written quotation supplied to you 4/7/24, you dropped the vessel off on the 1/8/24 & collected your vessel on the 6/8/24. An Extensive Handover was conducted with you. Pre Delivery Inspection page 24 of your warranty & service book was signed off by you along with the other Outboard Pre-Delivery Inspection form (you also have a copy of this) there were no issues in adjusting your limit switch however advised by yourself you would remove your contraption & if you felt that it required adjustment we would address it. A call from you on the 8th and advisement to bring your vessel in the following day 9th was not suitable for you. Then 3 weeks later you leave the above review?? all the best & tight lines. ___________________________________________________________________________________________________________________________________________________________ I will respond to the points you make in response to my review, I'll address your response from top to bottom, something you clearly have not done in your response to my review. I wonder why that is [Name Removed]? "SEVERAL VISITS" to your shop. Too excessive for you [Name Removed]? 1st visit, Initial look around & got a rough quote on 3" business card.2/7/24 2nd visit, Organised formal quote. 4/7/24 3rd visit, Took boat down so you could measure for flush mount throttle which I wanted, to which you said you thought you could fit after physically getting in the boat. Also paid 2K deposit after you mentioned you thought you could fit. 11/7/24 4th visit, Q's about VV403 of which you only confused me. Rang another dealer of which I didn't feel great about, however they cleared it up in 30 sec. Opposite to what you advised [Name Removed]. 15/7/24 5th visit, Dropped boat off to have new motor fitted. 1/8/24 6th visit, picked boat up. 6/8/24 EXTENSIVE HANDOVER: Would that entail showing me how to perform the most basic of functions on the VV403, like adding litres of fuel to the VV403 when filling up, you know because I didn't have a fuel gauge and it runs through VV403? Did you get up in the boat in this extensive handover and show me anything to do with the VV403 physically? NO! All you did was tell me what it's capable of with no physical tutorage, oh and supply me with a single laminated A4 piece of paper for VV403 operation. You didn't even set up the engine hours on a page for the break in procedure. Also [Name Removed], please don't write back here advising that you showed me how the VV403 worked in your shop because it was in demo mode bouncing around all the time, and you couldn't or wouldn't keep the VV403 still enough to show me in your "shop". So all I got on pick-up of the boat was more of the same as when you showed me in your shop, and that was telling me that it's capable of a lot of things, but not actually showing me the one thing I needed. Now it may be very easy to do as you stated, however why didn't you spend the time and just show me? Point 7 in my Google review implies I accepted handover, not sure where your going with that line of thought? Then [Name Removed] you go on to mention the TLM and how it was no problem for you. I have covered that in my review, however I will add a few other pieces of information. [Name Removed] you seem to have forgotten that I rang you 20 minutes after picking the boat up. Now what would the prudent thing for a dealer to do in that circumstance, 20 min into ownership (have a think on that [Name Removed], or do you need a hint?) [Name Removed] you are correct that I wanted to bring the boat down on 9/8/24 to adjust TLM, however you wouldn't do it! [Name Removed] you have also omitted some details. On that very same day you had time to write an email with your 2 deceitful lies, in addition to questioning why I wouldn't' be a returning client, and questioning why I wouldn't get the motor serviced at your shop. [Name Removed], the email that you wrote I would imagine took longer to compose and write than the 5 mins required to adjust the TLM. You mention 3 weeks to leave a review, however it took a week for you to respond with no relevant issues addressed! 1. I didn't want to leave a review until I got the TLM adjusted and ACTUALLY SEE HOW LONG IT TOOK which was (5 MINS) so that I could be accurate in my review. This was performed on 19/8/24 by a Mercury dealer/technician. 2. I put the review up earlier and it somehow magically disappeared on 2 separate occasions over multiple days after being publicly visible for hours on multiple devices. I had to re-post my Google review 3 times! 3. The rubbish bin that you constantly referred to as a bait board and now being referred to as a contraption was used to keep filth out of the ocean, plastic bags, tag ends of line etc to protect sea life. 4. In closing [Name Removed], I will leave a review on my timeline, not yours. I wasn't aware that a review was time restricted! You have a happy and a healthy, Steve