Southern Phone Mobile Broadband

Southern Phone Mobile Broadband

 Verifiedsouthernphone.com.au
Southern Phone Mobile Broadband
2.2

233 reviews

PositivevsNegative
30% · 69157 · 67%

Value for Money
3.2
Transparency
3.0
Customer Service
2.8

Reviews

233 reviews
Kevin W
Kevin WMid North Coast, NSW11 posts
 
Southern Phone
Southern Phone   DM   
More
Avi P.
Avi P.South East Queensland, QLD4 posts
 

Stop charging me after I have switched provider

My account number is ACC104848.
I have been getting bills even through I have switched to another provider. When contacted, they said "Upon further investigation of your account, I can see you have not disconnected your NBN FTTP service with us.
If you have changed providers for your NBN you they may not have ported the existing NBN with us to themselves, which means you may need to contact them."

What a load of bull. I have done this for another place before and I did not have to do anything. You can easily check that I am not a customer anymore but have no issue to continue to charge?

Nightmare company.

Southern Phone
Southern Phone   DM   
More
Sam 2342
Sam 2342Greater Melbourne (Inner), VIC
 

The service is great

The mobile connection so far is very good, same as the internet speed.
I did not experience any dropouts to date.
I do not have any issues with the service to date. Show reply
Seduxen
SeduxenAU34 posts
 

Unreasonable bunch

Rectified faulty 4G broadband router resets itself frequently - faulty firmwares - requires almost daily setups. Tech. supp. rectified that is the issue with the firmware. Offered replacement when I have to return it - COVID days, the simple crossing the Bass Strait takes 2-3 weeks to the mainland - then when after physically inspected it - ??? days - sending the replacement - 2-3 weeks to arrive. More than a month without service while they do know it is a faulty equipment... Very low. Not mentioning the jacking up the contract price by $10/months without agreement or even notification???
Value for Money
Customer Service
Southern Phone
Southern Phone   DM   
More
Jackie
JackieSydney, NSW3 posts
 

Excellent price, excellent service

Excellent service. No drop out problems. Only once I was on hold for about 40 minutes but that was during bushfires so perfectly understandable. Every other time is fine. The cost is fabulous and I am notified if I am nearing my limit. Show 2 replies
Dougy.
Dougy.Central Highlands and Goldfields, VIC2 posts
 

Very pleased with the product

Reliable. I have had the phone for two weeks with no connection problems. Everything is very suitable for me. I am happy with the current arrangements I have with Southern Phone. Show reply
Steven.
Steven.Murrumbidgee Region, NSW
 

My experience with Southern phone

Overall , customer satisfaction , 10 ouf 10. The only thing is , wen I was approved for my new service , no order confirmation email was given. That's the only thing I was a little upset about . Show reply
Marcus M.
Marcus M.Hobart, TAS3 posts
 

Worst Internet Provider Ever!!!

Download speeds of 2mbps, continuous drop outs, can only connect 1 device successfully. Customer service a waste of time, put on hold and then made to jump through hoops. Signed up for 500gb plan averaging 20gb for the month barely. Since my partner gave them a bad review on Facebook and divulged our account details we don't seem to have any service at all. All I want now is my service disconnected after 5 months of hell.
Southern Phone
Southern Phone   DM   
More
Linda
Linda
 

Great service at a great price

Have used southern phone for many years. Customer service is great, price and mobile service also great. Never had a problem with the mobile plan at all. Helpful, professional and easy Show reply
Leo
LeoLilydale (Victoria)4 posts
 

Don't have any problems up to now

I had no problem with setting up my phone line or the modem unit. As an older customer, I don't understand what or how I can test the speeds, I only know that when I need to get on the Internet, it works, and that's good enough for me Show reply
Pat Malone
Pat Malone3 posts
  Verified

All Australian call centres, helpful folks on the phone, great stuff

Seamless change over for 4 mobiles and wireless home broadband.
No hidden costs, Southern Phone is upfront. Wait times at call centres aren’t long. Tech support knowledgeable. Can’t complain.
Thank you to the call centre staff ! Show reply
cJR
cJRGreater Melbourne (Outer), VIC2 posts
 

Absolute Rubbish - Do NOT use them

Service started dropping out and won’t now connect. Operators will NOT book a NBN technician unless you have run a speed test using a computer with a special gigabit port. Only trouble is - a lot of computers just don’t use or have these ports. Their answer ? Borrow a computer and then ring us back! After biting back on frustration with this stupidity I raised a request for customer complaint/resolution person to call at a specified time but no call.
JUST DON’T USE THEM!
Value for Money
Transparency
Customer Service
Southern Phone
Southern Phone   DM   
More
Barry
BarryCentral West, NSW
 

Very good

Very very good service thank you we do have consistent dropouts the only problem we have is with the internet some the service is shocking keeps dropping out thanks Barry Show reply
Brian and Chris
Brian and ChrisSouth-Eastern Region, NSW
 

Great plan for pensioners

My wife and I both have the basic mobile plan with you guys. It suits our allowance to a T and we don’t have to break the bank using it which is great when we are both pensioners. Never had any issues when contacting the team, they are always happy, helpful and patient with us old timers who are a little slow on these things.  Show reply
Harmen Hulsman
Harmen HulsmanMurrumbidgee Region, NSW
 

Southern Phone provide a Mobile service, for my wife & I, which suits our requirements

Our two mobile phones are utilised for basic requirements, calls in & out and very little mobile Data.
Total cost per month approx $30. combined.Any queries are attended to immediately. Our landline/NBN thru Telstra. Show reply

Questions & Answers

Joyce B.
Joyce B.

Wi fi connected no home phone working

Southern Phone
Southern Phone   DM   

Hi Joyce, I have responded to your other question requesting that you email or call us so we can help you out. *Darian

Elizabeth J.
Elizabeth J.

is the bill enquiries number [131464] a free number

Southern Phone
Southern Phone   DM   
Elizabeth J.
Elizabeth J.

IS bill enquiries a free number [ 131464]

Southern Phone
Southern Phone   DM   

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.