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Southern Phone Mobile Broadband

Southern Phone Mobile Broadband

2.3 from 232 reviews · View Statistics
Listing monitored by Southern Phone

Reviews

  • Value for Money
    3.2 (76)
  • Transparency
    3.1 (63)
  • Customer Service
    2.8 (77)
  • Adequate Speeds Yes (37) · No (23)
Previous
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Jackie
JackieSydney, NSW
  • 2 reviews
  • 1 like

Excellent price, excellent service

published

Excellent service. No drop out problems. Only once I was on hold for about 40 minutes but that was during bushfires so perfectly understandable. Every other time is fine. The cost is fabulous and I am notified if I am nearing my limit.

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone

Hi Jackie,
Thank you for your feedback, we really do appreciate this.
I am glad to hear that you account and service are going well, please if you have any questions do not hesitate to contact us.
- Dakota

Jackie
Jackie

No problem. I rarely do reviews but am very happy with your service. Bonus that it's an Aussie company and Aussie based call centre

Dougy.
Dougy.Central Highlands and Goldfields, VIC
  • 2 reviews

Very pleased with the product.

published

Reliable. I have had the phone for two weeks with no connection problems. Everything is very suitable for me. I am happy with the current arrangements I have with Southern Phone.

Incentivised Review No
Adequate Speeds Yes
Southern Phone
Southern Phone C.Southern Phone
Steven.
Steven.Murrumbidgee Region, NSW

My experience with Southern phone.

published

Overall , customer satisfaction , 10 ouf 10. The only thing is , wen I was approved for my new service , no order confirmation email was given. That's the only thing I was a little upset about .

Incentivised Review No
Adequate Speeds No
Southern Phone
Southern Phone C.Southern Phone
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Marcus M.
Marcus M.Hobart, TAS

Worst Internet Provider Ever!!!

published

Download speeds of 2mbps, continuous drop outs, can only connect 1 device successfully. Customer service a waste of time, put on hold and then made to jump through hoops. Signed up for 500gb plan averaging 20gb for the month barely. Since my partner gave them a bad review on Facebook and divulged our account details we don't seem to have any service at all. All I want now is my service disconnected after 5 months of hell.

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone

Hi Marcus,
I am really sorry to hear that you are experiencing slow speeds, this is not at all what we want for our customers.
So we can investigate this for you can you please confirm your account number?
- Dakota

Marcus M.
Marcus M.
Southern Phone
Southern Phone C.Southern Phone
Jazza
Jazza
  • 4 reviews
  • 6 likes

No problems with Southern Phone and they have always been reliable

published

Have never had drop outs and have only had one occasion where there was no coverage, and that was way out west of N.S.W. and was only for about 50 Kilometres before returning to normal.

Incentivised Review No
Southern Phone
Southern Phone C.Southern Phone

Hi there,
Thanks so much for sharing your experience with us. I am really glad to hear that you are happy with the service. If you require any assistance, please feel free to reach out. We are more than happy to assist.
- Shelby

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Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
Next

Great service at a great price

published

Have used southern phone for many years. Customer service is great, price and mobile service also great. Never had a problem with the mobile plan at all. Helpful, professional and easy

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone
Leo
LeoLilydale (Victoria)
  • 3 reviews

Don't have any problems up to now.

published

I had no problem with setting up my phone line or the modem unit. As an older customer, I don't understand what or how I can test the speeds, I only know that when I need to get on the Internet, it works, and that's good enough for me

Incentivised Review No
Start DateOctober 2020
Southern Phone
Southern Phone C.Southern Phone
Pat Malone
Pat Malone
  • 2 reviews

All Australian call centres, helpful folks on the phone, great stuff.

published

Seamless change over for 4 mobiles and wireless home broadband.
No hidden costs, Southern Phone is upfront. Wait times at call centres aren’t long. Tech support knowledgeable. Can’t complain.
Thank you to the call centre staff !

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone
cJR
cJRGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Absolute Rubbish - Do NOT use them

published

Service started dropping out and won’t now connect. Operators will NOT book a NBN technician unless you have run a speed test using a computer with a special gigabit port. Only trouble is - a lot of computers just don’t use or have these ports. Their answer ? Borrow a computer and then ring us back! After biting back on frustration with this stupidity I raised a request for customer complaint/resolution person to call at a specified time but no call.
JUST DON’T USE THEM!

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone
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Rossarden1
Rossarden1Hobart, TAS

PRICING AND SERVICE SECOND TO NONE

published

It is a new service and cannot supply any details on speeds etc at this stage, but will post further as my service progresses. The pricing is amazing compared with bigger names

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone
Rossarden1
Rossarden1
Barry
BarryCentral West, NSW

Very good

published

Very very good service thank you we do have consistent dropouts the only problem we have is with the internet some the service is shocking keeps dropping out thanks Barry

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone
Brian and Chris
Brian and ChrisSouth-Eastern Region, NSW

Great plan for pensioners

published

My wife and I both have the basic mobile plan with you guys. It suits our allowance to a T and we don’t have to break the bank using it which is great when we are both pensioners. Never had any issues when contacting the team, they are always happy, helpful and patient with us old timers who are a little slow on these things.

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone
Harmen Hulsman
Harmen HulsmanMurrumbidgee Region, NSW

Southern Phone provide a Mobile service, for my wife & I, which suits our requirements

published

Our two mobile phones are utilised for basic requirements, calls in & out and very little mobile Data.
Total cost per month approx $30. combined.Any queries are attended to immediately. Our landline/NBN thru Telstra.

Value for Money
Customer Service
Southern Phone
Southern Phone C.Southern Phone
Cisco_D
Cisco_DGreater Melbourne (Inner), VIC
  • 2 reviews

DOnt risk it

published
Value for Money
Customer Service
Southern Phone
Southern Phone C.Southern Phone
Cisco_D
Cisco_D

250810

Southern Phone
Southern Phone C.Southern Phone
Jamie J.
Jamie J.Hobart, TAS

No help from southern phones

published

No phone help trying to port my phone number Telstra to Optus my phone is all ready with southern phones been trying for 10 days call southern phones every day but no help they hang up on me and put me on hold for hours and till you give up try to talk to a supervisor but will not let you
Stay away from southern phones

Value for Money
Transparency
Southern Phone
Southern Phone C.Southern Phone
Jamie J.
Jamie J.
Southern Phone
Southern Phone C.Southern Phone

Hi Jamie,
I am speaking with our mobile activations team to fix the error and complete the activation for you.

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Read more reviews - page 2See all Southern Phone Broadband reviews

Questions & Answers

Joyce B.
Joyce B.asked
Mobile Broadband

Wi fi connected no home phone working

1 answer
Southern Phone
Southern Phone C.Southern Phone

Hi Joyce,
I have responded to your other question requesting that you email or call us so we can help you out. *Darian

Elizabeth J.
Elizabeth J.asked
Mobile Broadband

is the bill enquiries number [131464] a free number

1 answer
Southern Phone
Southern Phone C.Southern Phone

Hello Elizabeth,
If you are calling from a number that is connected with us the call is free. If the number you have called off is not connected with Southern Phone, the charge is set by your provider. Please don't hesitate to send us an email to socialteam@southernphone.net.au if you have any further questions or concerns. *Yvette

Elizabeth J.
Elizabeth J.asked
Mobile Broadband

IS bill enquiries a free number [ 131464]

1 answer
Southern Phone
Southern Phone C.Southern Phone

Hello Elizabeth,
If you are calling from a number that is connected with us the call is free. If the number you have called off is not connected with Southern Phone, the charge is set by your provider. Please don't hesitate to send us an email to socialteam@southernphone.net.au if you have any further questions or concerns. *Yvette

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Southern Phone Mobile Broadband

Details

Compare all 7 Southern Phone Broadband
CategoryInternet Service Providers and Mobile Broadband Providers
Service TypeMobile Broadband
Packages AvailableBundle and Standalone
ContractMonthly
Data AllowanceUnlimited
Compare all 7 Southern Phone Broadband
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