Southern Phone Mobile Broadband

Southern Phone advised that it has withdrawn from providing this service, with effect from May 22. Accordingly, I made arrangements as necessary and have gone to another provider. Unfortunately I only realised today that I have to specifically ask Southern Phone to terminate the service that they are withdrawing, or they would continue to charge… Read more

me up until their arbitrarily imposed cessation date which is 6 week away. How egregious is that! Southern Phone used to be a cooperative, but once it was purchased by AGL, it just went downhill in terms of customer focus.

Couldn’t get payment to work on the website so ordered through the live chat so went through everything again ordered to take over my existing service and upgrade to hypefast. Instead I got cut off on a weekend with no way to contact anyone and no communication to tell me what was happening. Signed up with launtel instead yes they are more… Read more

expensive but they actually have people who know what they are talking about manning customer services and are contactable on the weekend. Contrast the experience I was able to get connected immediately and had my NTD upgraded three days later.

The service is great – The mobile connection so far is very good, same as the internet speed. I did not experience any dropouts to date. I do not have any issues with the service to date. Show reply

Excellent price, excellent service – Excellent service. No drop out problems. Only once I was on hold for about 40 minutes but that was during bushfires so perfectly understandable. Every other time is fine. The cost is fabulous and I am notified if I am nearing my limit. Show 2 replies

Very pleased with the product – Reliable. I have had the phone for two weeks with no connection problems. Everything is very suitable for me. I am happy with the current arrangements I have with Southern Phone. Show reply

Contact by Email – Recently I needed to check my mobile data usage with Southern Phone Company after receiving an SMS alert from them that I’d passed the 50% allowance. I logged into my account, which now requires two factor verification. I requested a verification code via SMS. (A response time to the code of 3 minutes is allowed). No code received after two… Read more

separate attempts, so I requested a verification code by email. Same result. Then I remembered that prior to receiving my November 2022 monthly bill by email from Southern Phone, I received a letter indicating that they had a problem connecting with my email server, and that future bills would be sent by mail. I have subsequently received the November and December bills in that manner. This morning I contacted Southern Phone using the Live Chat facility on their website and asked why I couldn’t receive emails from Southern Phone while I had no difficulty receiving them from government departments, other organisations and service providers. The agent asked me how I knew. I responded that I had been informed by Southern Phone. The response was “you must have either a hotmail or outlook account.” Correct, and that had been working at least up until 4 Oct 2022. “It’s a Hotmail/outlook issue” So how do I get a verification code? “Please re-attempt this (what you’ve been doing) as you will eventually be able to receive the SMS in a due time-frame ….)

Stop charging me after I have switched provider – My account number is ACC104848. I have been getting bills even through I have switched to another provider. When contacted, they said "Upon further investigation of your account, I can see you have not disconnected your NBN FTTP service with us. If you have changed providers for your NBN you they may not have ported the existing NBN with us to… Read more

themselves, which means you may need to contact them."

What a load of bull. I have done this for another place before and I did not have to do anything. You can easily check that I am not a customer anymore but have no issue to continue to charge?

Nightmare company.

Unreasonable bunch – Rectified faulty 4G broadband router resets itself frequently - faulty firmwares - requires almost daily setups. Tech. supp. rectified that is the issue with the firmware. Offered replacement when I have to return it - COVID days, the simple crossing the Bass Strait takes 2-3 weeks to the mainland - then when after physically inspected it - ???… Read more

days - sending the replacement - 2-3 weeks to arrive. More than a month without service while they do know it is a faulty equipment... Very low. Not mentioning the jacking up the contract price by $10/months without agreement or even notification???

My experience with Southern phone – Overall , customer satisfaction , 10 ouf 10. The only thing is , wen I was approved for my new service , no order confirmation email was given. That's the only thing I was a little upset about . Show reply

Worst Internet Provider Ever!!! – Download speeds of 2mbps, continuous drop outs, can only connect 1 device successfully. Customer service a waste of time, put on hold and then made to jump through hoops. Signed up for 500gb plan averaging 20gb for the month barely. Since my partner gave them a bad review on Facebook and divulged our account details we don't seem to have any service at all. All I want now is my service disconnected after 5 months of hell.

Great service at a great price – Have used southern phone for many years. Customer service is great, price and mobile service also great. Never had a problem with the mobile plan at all. Helpful, professional and easy Show reply

Don't have any problems up to now – I had no problem with setting up my phone line or the modem unit. As an older customer, I don't understand what or how I can test the speeds, I only know that when I need to get on the Internet, it works, and that's good enough for me Show reply

All Australian call centres, helpful folks on the phone, great stuff – Seamless change over for 4 mobiles and wireless home broadband. No hidden costs, Southern Phone is upfront. Wait times at call centres aren’t long. Tech support knowledgeable. Can’t complain. Thank you to the call centre staff ! Show reply

Absolute Rubbish - Do NOT use them – Service started dropping out and won’t now connect. Operators will NOT book a NBN technician unless you have run a speed test using a computer with a special gigabit port. Only trouble is - a lot of computers just don’t use or have these ports. Their answer ? Borrow a computer and then ring us back! After biting back on frustration with this… Read more

stupidity I raised a request for customer complaint/resolution person to call at a specified time but no call. JUST DON’T USE THEM!

Very good – Very very good service thank you we do have consistent dropouts the only problem we have is with the internet some the service is shocking keeps dropping out thanks Barry Show reply

Great plan for pensioners – My wife and I both have the basic mobile plan with you guys. It suits our allowance to a T and we don’t have to break the bank using it which is great when we are both pensioners. Never had any issues when contacting the team, they are always happy, helpful and patient with us old timers who are a little slow on these things.  Show reply

DOnt risk it – I joined Southern 5 weeks ago and have faced nothing other problems and incompetence. First they send the data usage updates to the broadband modem and not my phone. Then they charged me 4 add-on data packs for a cost of $40. I complained and they removed that cost and advised they are working on fixing that problem. I lost internet due to Optus… Read more

tower being upgraded. This lasted 5 days. I was not given a warning that this was going to happen and when I called they couldn't advise what the problem was. 4 phone consultants advised they would find out and get back to me only 1 did, Steph. She was fantastic and the only reason I am still with them. I have wasted 12 hours of my life in the just waiting for them to answer the phone. Then another 4-7 hours in talking to phone consultants and repeating myself ad nauseum. I still cant get data usage updates. I cant see the usage on their internet portal. I called on Saturday evening and when they finally answered after 43 min they advised me that can't see my usage and they couldn't tell me how much data I had used so far this month.

No help from southern phones – No phone help trying to port my phone number Telstra to Optus my phone is all ready with southern phones been trying for 10 days call southern phones every day but no help they hang up on me and put me on hold for hours and till you give up try to talk to a supervisor but will not let you Stay away from southern phones Show details

Less than a 1 star company – Firstly, every call is a minimum 30 minute wait to reach a customer service operator... Requested 3 times to update my email bill address - confirmation received that it has been actioned yet still being sent to an old email. No even a hard request one would think. Finally gave up and cancelled the service in August today receive a charge in… Read more

October for an ridiculous amount for no known reason! reading reviews this seems to happen often.. advised was an error and I will be credited, lets see how long that takes. Honestly Southern Phone reviews are beyond disgraceful- how can you even be allowed to continue operating!

Had very poor experience. No customer service – Service is super slow. Takes 3 weeks for a email response. Impossible to disconnect with them even after the service been transferred away. I called them about it, They still taking funds from my credit card! Call them and it’s super hard to get through! Don’t risk it.

Cheaper than Optus. Not as good as Boost/Telstra – The service, for me is the same that I got from using Optus directly: Occasional drop outs on downloads (streaming, etc) Download can fluctuate between <1Mbps to 10Mbps depending on peak times. (This is reliant on the Optus service) The customer portal is currently being worked on. Still waiting for the data usage to show. Customer service is what… Read more ·  3

I expect during COVID-19: Can take longer than what I would consider normal. Telstra resellers have a better service, but they typically cost more too.

So far so good! – I just want to be able to text. All my questions were answered promptly and the problem I had applying online was quickly fixed. I think I'll enjoy my stay here! Show 14 replies

A simple, easy-to-use, mobile - brilliant! – I chose it Southern Phones because the service was inexpensive - I couldn't afford Telstra, my then-current provider, and it offered too many functions I didn't need. My mobile phone makes phone calls, and that's all I want it to do. I also like the fact Southern Phones 'profit share' with participating regional councils (including mine), so they are giving money back to the community. Show reply

Absolutely atrocious!! – Stupidly I have battled with Southern Phone over internet speed for almost 12 months. Their help desks have huge wait times and are not helpful. Southern Phone I have since found out over subscribe their service and as such have very low download speed. With Southern I was consistently getting 16-18 Mbps download and with a different provider on a… Read more

similar plan I am getting 66 Mbps as I sit here and type this review. I am having to pay a contract break fee but after experiencing another provider I am so glad to be out. Avoid Avoid Avoid!!!!

Sim Card – Really helpful Easy to do Good problem solver Helped me figure out the problem Problem solved I would recommend this service to others because they are easy and get the job done quick and fast!!

If I could give zero stars I would – We ordered the 500gb mobile broadband service four months ago. The service arrived and did not work. We asked for the service to be cancelled. They said the sim was broken and would send a new sim. We waited for over a month and received a bill for the service! We spent lots of time on chat to find out the new sim was never sent so we demanded it… Read more

was cancelled and we were assured as such. A month later, a new sim arrives which we didn't order or want, and then a new bill arrived! Trying to end a contract for a service which does not work is impossible. We are still trying. The absolute worst. Avoid like COVID-19.

No problems with it. Very reliable – No issues at all. Have had a couple of dropouts, but that was the Network, not Southern Phone. Network returned after a short while. Very happy with Southern Phone. Prices are reasonable, and I have recommended Southern Phone to Friends. Show reply

All good so far – Connection is sound, some drop outs, but similar on par with other services. Able to contact over 7 days, friendly helpful customer service & quick reply, billing easy to read & understand. Show reply

So far so good... nothing to discus service to my mind is fine – Service has been totally reliable and very cost effective. I had an inquiry from Telstra why I was no longer with them.. I explained my deal and that ended the conversation.. Show reply

Terrible Company – Dont ever use Southern Phone they are the worst Company to deal with with everything going on with Covid 19 all they care about is getting their money paid not about what the individual is going through there are other Service Providers out there that are probably a lot better to deal with than these people Avoid this Company at all costs

As stated above, never had a problem. The switch to NBN a while ago was seamless – No dropouts, no issues. We are very happy with Southernphone. Our NBN connection was easy and seamless. As a pensioner, price is important to me, I have the service I want at a reasonable price Show reply