Spade & Co Health Smartwatch 2

No feature of this watch works except time – I got the watch from Spade and Co. I noticed that temperature, pulse, etc didn’t work. But that was ok because I only wanted to track steps. Then I noticed that it was counting steps when I was sitting doing nothing! I returned the watch but never got a refund. DO. NOT. WASTE. YOUR. MONEY. ON. THIS. WATCH!!!

Waste of time and money – Nothing but the time is accurate. It even quit counting steps. I've tried to get in touch service dept. to no avail. Automated system!! Stick with a company you know is good and has a ser. dept. that will work with you and at the very least answer the phone. Bob Higgins, Florida Show details

Satisfaction NOT GURANTEED – This watch does not work. It would not connect my phone. Occasionally, it would connect calls only. I contacted customer service after visiting Geek squad (they said this brand is often defective bc of how cheap the technology is) and they never responded. Two weeks went by and eventually on of my constant emails were answered. By this time, I… Read more

didn't want a replacement and only wanted a return.

You have to pay out of your pocket for return shipping on defective items YOU receive - terrible service there as well. The customer service doesn't read your emails and instead provides copy and paste responses.

My original watcha arrived weeks after it was supposed to and I never receive email confirmation for an order number and tracking. I sent an email requesting and provided last four of card paid, date or purchase, email, address etc. The rep didn't read what was in Mt email and instead provided the incorrect order number. When I returned the watch, they now say they can't find my order. I've provided bank statement proof, email proof of their response back in February, etc. Let's just say good luck if you get CS rep Trish - she will not take care of you. I am now having to go through my bank to receive a refund. Almost two months of dealing with this - this brand is NOT worth your time, energy, and especially NOT your money!

Useless Smartwatch, Scam – Spade & CO is a terrible co with a useless product. My experience is the same as the rest . Watch lasted less than 60 days, no help from customer service and no replacement watch. It's just a mail order scam and no warranty support Show details

Beware Scam-Horrible Watch- Horrible Policy – I purchased Health Smartwatch2 in July 2022 for USD64.98 (or NZ $109), it worked fine in the beginning. Watch stopped working (blank screen) in October 22. I purchased a new charger thinking the charger was faulty (another USD $22 or NZ $40). Given the watch still didn't work, I contacted the company and was told to buy another charger and try a… Read more

different outlet/charging port. Advised them that I had already done that. The response I received was "While we would like to send you a replacement, we are unable to because as mentioned in our Return Policy, refunds and replacements can only be approved if requests are received within 30 days of receiving your order." I was offered a $15 credit on a new purchase, seriously, why would I purchase another item and waste more money. I wish I had read the reviews prior to purchasing this piece of CRAP. It certainly looks like a scam to me considering your purchase is worthless after 30 days! This is a terrible company with a horrible policy. The customer service team are stuck on the phrase "it's beyond 30 days refund policy", they are unable to assist. Only assistance they can provide is "to get sucked further into their scam by offering a $15 credit to purchase another crappy product" with nil warranty past 30 days of delivery.

Didnt last 3 months – First the temp sensor started saying I was running 106 temp, then the battery wouldnt last more than an hour or so from full charge. Just a few months old. No response from their support dept. Trash, dont waste your money. Also note my heart doctor tested it out and said BP is highly innacurate. Show details

Terrible Watch, Terrible Company to deal with – I purchased my SmartWatch 2 from Spade & Co in Sept 2022. From the start, the health monitoring readings from the watch were not accurate. I have a heart condition and needed an accurate device to help me monitor my health. I might as well flushed the money down the drain. Company wont respond to emails, wont answer the phone. I have lodged a dispute with PayPal and VISA. Do not but anything from these people :( Show details

Horrible Watch-Horrible Customer Service – I purchased two smart watches in April 2022. Both worked fine in the beginning. However one soon stopped charging and one stopped recording data. I was told that I could not get a refund because it was beyond 30 days. I don't agree with that, but can accept that. I've sent several emails to support and I have asked for a couple of things to help… Read more

me resolve this. I asked if they could have someone call me to help with the issue. I asked to have a manager contact me. The last thing I asked was that I be allowed to return the watch for a repair. The customer support seem to not be able to get beyond the first line of my email. The only response I get is...I am beyond the 30 day return policy. They did offer a $15.00 discount on a new purchase, which I will not do since I purchased two watches and both stopped working after about three months. This is a horrible company with horrible customer service. I cannot even give them 1-star.

Junk does not work – On replacement. BP never right. Outside temp not the same on phone and watch. Calorie counter sucks only measures step calories. Deleted steps after I completed. Only good for time and date. Show details

This is a piece of junk! – Works for a few months, then takes a crap. You get what you pay for; buy quality over cheap! It's not the greatest smart watch as it will fail sooner than later. Show details

Does not work – 65 years old. Need a Blood pressure watch. The reviews stated it was right on when customers matched it with there BP machine. I took my BP 6 times per day. It doesn't come close to being accurate. The watch is stuck on between 143 and 147. I put the watch on my daughter her watch reading was 146/65 the BP machine reads 100/60. If the watch was… Read more

a few marks off that would be acceptable. I put the watch on 3 other person's. All with not even a close match. Here is where it gets fun. I emailed for an address to return the item. I figured they could test it, repair or replace it??? No they want me to video the 4 persons. Which I tried to do. I am not tech savvy. They again refused to send me an address to return the item. I canceled my credit card transaction.

Waste of money – I would NOT buy from Spade and Company! My smart watch will not hold a charge for 8 hours and it's 2 months old. They offered $15 as compensation. Like I'd use it to buy another worthless watch? Do some research and you'll see that many others have had the same problem.You don't get a receipt, just an email conformation. My order number was #151625 Show details

Horrible watch. Completely worthless – The app just doesn't work. Impossible to create account and log in. It does not use location for weather, so my weather is totally off. My weather is for a town with the same name, about 2000km away. The only thing the watch does correctly is count steps and tell time. Show details

NOT accurate nor dependable. No communication with company possible – This watch is useless except to tell time. I compared blood pressure and heart rate with my medical equipment and it was not even in the ball park. The watch showed a heart rate of 75 but my heart monitoring equipment read 36! Spade & Co make themselves unavailable for communication, do not respond to your emails until after 30 days are over. Don't waste your money or time! accurate Show details

A piece of junk – What a piece of junk..worked for a day or 2 but wouldnt recharge..other reviews have said the same. I'll get a Galaxy or apple next time. You get what you pay for and these are terrible. Show details

Complete Garbage – I only gave one star because the shipping was fast. . Other than that I have nothing good to say about this watch or company. First of all my order was incorrect. I had initially put the watch and a replacement band and screen protectors in my cart.. then I noticed the bundle was a better deal so I removed the extra items and added the bundle.. … Read more

I paid with PayPal and was not able to review the purchase again until it was complete and I realized I had paid for the watch, the bundle, as well as the extra band and screen protectors...so now I have a whole pile of garbage.. It arrived quickly and I was very excited after seeing other reviews. I charged it fully, downloaded the app got all the settings changed to my preferences and went for a run. The watch does not have internal GPS which means it uses your cell phone for location....which means your cell phone is draining quickly. The app runs in the background of your phone at all times which also drains your battery. The watch face is off unless you vigorously raise your hand up and then it lights up so you can see the time and your stats momentarily. The watch features seem to be accurate...however the battery life lasted one day and then the watch would not recharge... I tried both of the chargers that I had purchased and it just won't charge. So now I have a piece of garbage and when I contacted them about returning it they informed me that that the return policy states the product must be unused and therefore I cannot return for a full refund. This product is garbage and I would not recommend it to anyone. Customer service was responsive at first but once I sent in the requested video of the watch not charging they have not responded again. This company is a joke and the watch is garbage. Save your money.

Do not buy Spade & Co Smart Watch 2 – I went on line and tried to order one Smartwatch 2. The system locked up so I re-started the order. Then the confirmation verified my order of two units. I immediately emailed them and said I only wanted one but they said the order was already shipping. "Really, within one hour." But the e-mailer said no worries I had 30 days to return for a full… Read more

refund. I got the to units about 10 days later. I only activated one and started using it immediately. The swipe screen was very cumbersome to maneuver but I lived with it. I'm sure the heart monitor was very inaccurate. It was tossing my heart rate from low seventies to over a hundred with no activity. I'm not sure is the blood pressure was accurate either. Seemed pretty high for my normal history. Anyway after a couple weeks, the screen went half black, it was fully charger when this happened. Then when I tried to reset it it went all black and lost Bluetooth connection with my smart phone. I tried everything to revive it but no success. I emailed the company and they asked me to send a video of me charging it and show the screen. I did and that was two days ago and no reply. I'm within my 30 days with barely a few days left for a return. I plan on cancelling my AMEX charge which I used to purchase. I have all the e-mail correspondence to back my claim. So stay away from Spade & CO

You get what you pay for! – I noticed immediately that the accuracy of the health information runs a preset. My BP is nowhere near 140/80.Yet,that seems to be the only reading it gives. Heart rate is off and it's amazing how my sleep tracker said I was in a deep sleep during hours I was wide awake and doing housework. I brought this to the attention of Spadeandco. Their… Read more

response was its a beta version and BP numbers are off around 10 points... Mine was off by 25-30 points. I had to charge my watch once a day... It doesn't ever go near to their claim of only having to charge once a month. I get 8000 steps in a day. It records every step while I am lying down. The only thing this watch is good for is spamming notifications. They offered a refund but I had to pay for shipping. I'm elderly, housebound and don't drive...(which I told them.) They misrepresented their product. And for that reason alone, they should step up and make it right. Unfornately, on top of all that... It's already broken after a month. Don't waste your time or money.