Stoddart Group

Stay away from them – Really disappointed by service . I paid all my Jo in advance to finished asap . And it was distributed between numbers of subcontractors and several supervisors No one take any responsibility Everyone blaming each other More than 8 months still not updated as per standard Only option we got is vba Chose local roofer who listen you and look after your dream house Don’t get rid your money by choosing them

Excellent service – Called to report a fault in our garage door which was installed 2 years back. The reception staff, the supervisor and the technician are very helpful, responsible and very professional. The problem got solved within few hours. Show reply

Exceptional service – Rang lynbrook branch victoria this morning regarding garage door issue.guy came up within 20 minutes and fixed everything.what else i can say. Well done lynbrook branch for such awesome service.thanks onve again

Excellent service, quality product, great installation crew – I recently had a sectional garage door installed in Brisbane and I received excellent service from the state manager who has gone out of his way to be very helpful. The crew who installed the door were professional and persevered to fit and adjust the door into an opening that left them little headroom. I am very happy with my choice of supplier… Read more

and the quality of the product and would not hesitate to recommend the Brisbane team to anybody.

Regards Rod

stolen property – We Had stoddart roofing working on my property the new roof went on and everything in the shed went missing they where the only ounces working at the time .

Solar Panel Issue – Almost five years ago, I’ve built my first home with SunYield system installed. Now, I would like to get my own system back home. No website at all.Where is Stoddart Energy? Five years rental my roof n transfer the ownership to me for free? How and when?

No contact very poor service – We installed a solar panel system with them almost 2 years ago. I have been emailing and calling for months and no one is responding. They promised a smart meter and installation support of the app which I have in writing but no one contacts me. I'm going to contact fair trading/ombudsman.

Sectional garage door and motor = garbage – 4 years old and the Stoddart motor has stopped dead, which complements the door itself where the cover is delaminating as it is inly glued on. Bigger issue apart from quality is no care to help fix and hide behind an inadequate warranty when consumer guarantees over ride. Do not buy this rubbish and if you are building ask for another supplier like B & D.

Unprofessional and liars with the customer!!! – Steel frame should be up quite few weeks ago and every week they keep putting a new excuse and change the date, and nothing happen. Please be more serious with the customers, remember that we are paying for the frame is not free!!!! Thanks

The lie constantly and poor work – We have dealt with the stoddart group for sometime which has been very stressful. The manager, [Name Removed] from the Toowoomba branch has been a constant deliverer of lies. A lot of the work was poorly completed and we have been threatened to have our account closed unless we pay. We had always paid once work was rectified. In recent times they… Read more

were caught removing battens from a site without permission. [Name Removed] stated that this was normal practice. However, this was the first occasion on our sites. He was asked to return the material, deduct off our invoice or we would call the police to deal with the issue of possible theft. His reaction was to close our account. [Name Removed], QLD boss for stoddart back his manager. It seems a crap show from the top down. We also have had many issues of them scheduling work and rolling it back to suit themselves when our orders at times had been sent 4-5 months in advance and he simply forgot to deal with them. Builders, I would strongly suggest you watch this company. Particularly in Toowoomba with [Name Removed] and manager.

SOLAR BATTERY – Stoddarts fitted a solar system including a lithium battery to our home in June 2020. After 14 months the battery failed, that was in September 2021. The battery has a ten year warranty backed by Stoddarts (hah!). After numerous phone calls, emails and letters to Government agencies the battery remains dead and Stoddarts do not respond; do not accept responsibility; do nothing. Warning, do not use this company they will disappoint you.

Stoddart are dogsh*t – Our solar was connected during construction but malfunctioned somehow before we moved in. 3 months later of no solar generation, Stoddart took no responsibility and refused to provide compensation. Now another 3 months later and we noticed the solar has stopped again for a month so far. Absolute rubbish system and poorly ran business. We had a brand new system that didn't work and they just tried to shift the blame.

Roofing leak – We have a major leak in our roof that this business has not fixed. Other tradesmen suggest it is either water holding under the “barge trim” or insufficient aluminium sarking was applied at a join between two roof sheets, etc. Leaks are not normal. The roofing needs to be lifted and an inspection performed which, I’m told, should take 10 mins. No… Read more

one has gotten back to me, instead the rain keeps coming and the damage worsens.

I spoke with the manager at Loganholme and he says he would manage the problem but I never heard back. I also rang Darra. They apparently suggested moving a nearby downpipe instead of lifting the roof, looking at the problem, and making basic repairs (a simple exercise).

QBCC? We would like this matter resolved without further delay.

We are now completely fed up.

Do not get involved with Stoddarts – Been waiting for over 6 months to have our solar system commissioned. Stoddart are hopeless. They do not respond, and refuse to do the work they have been paid for. Do not get involved with this company.

Absolutely Terrible Workmanship and customer service – Our Garage door was fitted onto another home in our estate and we received their incorrect smaller roller door which was fitted onto our garage. Which later came off the rails nearly damaging our vehicles on windy day. Numerous holes in our bricks that we’ve had to repair once they replaced the roller door to what we actually paid for and the list… Read more

goes on. No communication, terrible customer service and excuses for not turning up on numerous occasions. This company has been a nightmare for us. And they still have not repaired our door!!! There are so many more companies out there do your research and do yourself a favour and go somewhere else. I had to give one Star but honestly they should not have any.

Trouble with gutter promised to fix now denying problem - very rude – After many months of waiting for promised repair to my gutter that doesnt drain properly. Had another 'Inspection' today. Very rude guy. Obvious from the start he wasn't going to help. Because it is dry today can't be a problem! Despite the last week or so it's been scorching hot. Pointless waster of time.

Unhappy – Rang the garage company about the screws supporting the bracket holding the rail onto the ceiling fell out screwed only into JIP ROCK was told that was not possible there installer would not do that and YES he did.Was offered another installer in my area that could come out and fix it and service it at my cost didn't want it serviced wanted it… Read more

fixed was stuck in the open position. Then was told it wasn't there fault as the builder mustn't have installed the noggen for it to be attached to and YES the noggen was there he MISSED IT had to pay myself to get another builder to fix it for safety reasons and YES he said he MISSED the noggen if he had taken a bit more care I would not have had a problem. Was told it was not under warranty but yet again another lie as it is. It is an installation problem covered by warranty and they have been installed for less than two years. Can't wait to see what surprises the future brings I have TW0 of these garage doors one was also installed with a dent but was also told NOT THERE FAULT.

Poor result, pointless arguments – Tahmoor/ Thirlmere area NSW... Pushed back on everything, poor quality, missing screws, shoddy workmanship, roof banging since new. Refused to cut flashing in on two 30m verandahs, installed gutter nozzles wrong even after being shown... useless company poor result.

Unfortunately unable to provide 0 stars. House built almost 2 years ago and still waiting for downpipes to be fixed – Downpipes are leaking. They are just ignoring people and think that all will go away somehow. Avoid them as plaque or any company which uses them to build your house.

Stoddard customer service/lack thereof – Very disappointed with our dealing with this company so far. Our builder used them to install solar and the roofing our newly build home, during the build process we queried the builder on upgrading our solar system from 6.6kw/5kw inverter to a 13kw/10kw inverter, they referred us to Stoddard, tried contacting stoddart numerous occasions via email… Read more

and phone as it was urgent as I needed to know if the house should have single or three phase to the property for that stage of the build, Stoddard took around 3 weeks just to reply, by which time the electrical had already been run as the standard single phase. Stoddard then told me one can only install a max of 5kw onto single phase and if I want any bigger have to go 3 phase, I have since queried this and according to QLD regulations on the standard electricity connection of single phase power, a residential property can go to a max of 10kws of inverter on single phase. Not good when the supplier of our solar power system doesn't even know the correct info?! The staff who answers the phones are clearly lacking in product knowlege and can never help, always promising to get back to you but never do. Poor customer service really.

This company is terrible with service, provided faulty product and costed me 880 dollars extra – Have writtern a number of emails to company asking for an answer but meet only with unambiguous information, misleading statements and compalints to ESA about me. I have all the clearings from council and ESA but they still wont fix the issue.

Terrible product, broken and still no solution in sight. Been 6 weeks + – Broken deep fryer, not even a year old. Contacted Stoddart, its been over 6wks, it has also now been three people to try and deal with this. And still nothing. Definately would never buy again. I've never had such a bad fryer. Would give 0 stars if it were a possible option.

Maniac employees – A vehicle bearing your company logo driving like a maniac on public roads with no regards to the safety of pedestrians and other road users. It is difficult to imagine these people'd give a damn about their clients.

Totally hopeless stay away – We have had our flashing/ capping done not done properly at all. Our guttering was scratched & damaged when 1st installed replacements have been sent out & they still havent come to fix our roof its been an ongoing issue for months. Stay away & find someone who will do the job right the 1st time& actually take pride in their work they are a… Read more

joke they just dont care our supervisor has tried to get them to come back out with no luck they just give him the run around STAY AWAY

It was like dealing with the government – I’ve been building homes for over 25 years and never have I had an experience like the one I just had. I thought I’d give them a go. Biggest regret of my life - NO communication with trades - poor quality finishes - Leaks left, right and center - They require upfront payment and don’t even finish the job - Costed me $4560 in damages to… Read more

ceilings from their incompetence

- after chasing them for 4 months to come back and fix their roof leakes I decided to do it myself. Found missing screws on the roof, no flashings installed etc

Do yourselves a favour and pay the extra 10% more for the next guy because I promise you it will back fire

If 0 was an option I would have pressed it

Pay your subbies – I worked for stoddarts nsw was not paid my last invoice because I left gave my 2 weeks notice and still was not good enough Do not work or have any work done by Stoddart group nsw

Very Bad Experience – Stoddart Building Products were contracted by Fairhaven Homes to install the roof to our new house. The day we moved in, it was very very noise even at night. I have contacted the builder as well as stoddarts directly several times but initially they says coz its a new house tats why its noisy and will settle with in 4-6 months but the prob is… Read more

still continues and now they claiming that it is noisy because there is no Sarking under the roof and dont want to solve the problem. Noise is that loud sometimes that my 6 year old son is afraid even going to toilet alone. Guys plz do check when signing a contract with builder or replacing ur roof with Stoddarts. I dont recommend Stoddarts and Fairhaven(Builder) at all. Good Luck

Whirlybird fell after 4 years – We had Whirlybird installed through Henley (builder). After 4 years, it fell down. We called Stoddard who said that warranty was only for 12 months and were trying to evade my question as to why it would fall. The plumber who installed a new one said it was screwed. The fixing was not strong and overtime the screws became loose. He was surprised… Read more

that Stoddart did not glue this as well. Also it is appalling that the workmanship has a warranty of ONLY 12 months.

Horrible work done – This company did the fascia and guttering for our home. Box gutters were not done well to the point that water is pooling in the ceiling of our entrance portico. Roof tiles were also not properly and water is leaking into our masters bedroom! We've been asking them to rectify the issue but it has been months and it still has not been resolved.

Aaron’s hopeless. No hurry what so ever.will not use again.

woeful aftersales – Follow up is woeful. Selling the company doesn't releave you of the responsibility of fulfilling your obligations on what you installed.