Stoddart Group

We have had our flashing/ capping done not done properly at all. Our guttering was scratched & damaged when 1st installed replacements have been sent out & they still havent come to fix our roof its been an ongoing issue for months. Stay away & find someone who will do the job right the 1st time& actually take pride in their work they are a joke they just dont care our supervisor has tried to get them to come back out with no luck they just give him the run around STAY AWAY

Rang lynbrook branch victoria this morning regarding garage door issue.guy came up within 20 minutes and fixed everything.what else i can say.
Well done lynbrook branch for such awesome service.thanks onve again

Lost my garage remotes and the Stoddart team dropped off a new set without charge. Thought that was very nice of them. Especially to deliver it personally. Highly recommend these guys.

I worked for stoddarts nsw was not paid my last invoice because I left gave my 2 weeks notice and still was not good enough
Do not work or have any work done by Stoddart group nsw

Stoddart Building Products were contracted by Fairhaven Homes to install the roof to our new house. The day we moved in, it was very very noise even at night. I have contacted the builder as well as stoddarts directly several times but initially they says coz its a new house tats why its noisy and will settle with in 4-6 months but the prob is still continues and now they claiming that it is noisy because there is no Sarking under the roof and dont want to solve the problem. Noise is that loud sometimes that my 6 year old son is afraid even going to toilet alone.
Guys plz do check when signing a contract with builder or replacing ur roof with Stoddarts. I dont recommend Stoddarts and Fairhaven(Builder) at all.
Good Luck

We had Whirlybird installed through Henley (builder). After 4 years, it fell down. We called Stoddard who said that warranty was only for 12 months and were trying to evade my question as to why it would fall. The plumber who installed a new one said it was screwed. The fixing was not strong and overtime the screws became loose. He was surprised that Stoddart did not glue this as well. Also it is appalling that the workmanship has a warranty of ONLY 12 months.

This company did the fascia and guttering for our home. Box gutters were not done well to the point that water is pooling in the ceiling of our entrance portico. Roof tiles were also not properly and water is leaking into our masters bedroom! We've been asking them to rectify the issue but it has been months and it still has not been resolved.

I recently had a sectional garage door installed in Brisbane and I received excellent service from the state manager who has gone out of his way to be very helpful. The crew who installed the door were professional and persevered to fit and adjust the door into an opening that left them little headroom.

I am very happy with my choice of supplier and the quality of the product and would not hesitate to recommend the Brisbane team to anybody.

Regards
Rod

Have got a garage door making hella creaking noise which was yes installed by Stoddart. The customer service personality does not understand we are working people who have no time except for Saturday\ Sunday or afternoons. Am wondering where is customer service?

Stoddard Group tradies were putting roof on house being built next door to us. We live at the end of a cul-de-sac and the tradies have been using our driveway to access that property - in doing this they have damaged the gutters and drain pipes underneath. I went out to ask them to please NOT do that (had to yell to be heard over the blaring loud music they were playing) and got cheeky grins in response. I took my own sign out and put it up so they could not drive through there (while one of them was ranting at me about feeling sorry for new owners having to live next to me!). When they left their final gesture was to back over my sign and toss a water bottle out of the window on to the road!

Been waiting for two months for a tradesman from Stoddarts to turn up and repair a simple leaking gutter they installed on our new Masterton home. Made numerous phone calls only to be given excuses and rescheduled appointments. No surprise their overall rating is less than two stars.
Masterton homes need to consider using another supplier/fitter of these products.

Stoddart installed patio roof using Bondor insulated panels 12 years ago on my new house. Because it was installed incorrectly moisture wicked its way through the polystyrene and rusted the roof out. Stoddart said "At the seven year mark we are no longer responsible." It took weeks to get any response from Stoddart and then it dragged out over six months and they would not respond in writing. You can check out my Youtube clip on the subject.

We bought a home from a large builder who unfortunately uses stoddards group for installing roofing on their homes. We rang stoddarts group about a leak in the roof. I was told we were out of warranty. I said I am willing to pay to have the issue resolved. The rep promised to ring back. Never did. I rang back and left a message for the rep to ring back. No response. I made a feedback/complaint on the national Web site. No response. I have concluded this is the worst company I have ever dealt with regarding cusomer service. I would check to see what contractor installs the roof on your new home and make an appropriate decision if you don't want the experience that we have had.