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Stoddart Group

Stoddart Group

1.8 from 17 reviews

See the Best Roofing Companies in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
3
4 star
0
3 star
0
2 star
1
1 star
13

Totally hopeless stay away

published

We have had our flashing/ capping done not done properly at all. Our guttering was scratched & damaged when 1st installed replacements have been sent out & they still havent come to fix our roof its been an ongoing issue for months. Stay away & find someone who will do the job right the 1st time& actually take pride in their work they are a joke they just dont care our supervisor has tried to get them to come back out with no luck they just give him the run around STAY AWAY

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
See all answers
1 comment
Stoddart Group
Eve F.Stoddart Group

Morning Ari. Could you please provide the branch and contact that you have been working with so we can look into it further? Thanking you, Ang


Manav

ManavGreater Melbourne (Outer), VIC

  • 2 reviews

Exceptional service

published

Rang lynbrook branch victoria this morning regarding garage door issue.guy came up within 20 minutes and fixed everything.what else i can say.
Well done lynbrook branch for such awesome service.thanks onve again

Customer Service
Benny g

Benny gSouth East Queensland, QLD

  • 2 reviews

Service was outstanding

published

Lost my garage remotes and the Stoddart team dropped off a new set without charge. Thought that was very nice of them. Especially to deliver it personally. Highly recommend these guys.

David

DavidSydney, NSW

It was like dealing with the government

published
3 comments
Stoddart Group
Eve F.Stoddart Group
David
David

i tried contacting you guys for 4 months and there would always be an excuse as to why one of your unreliable trades could never come out. when you guys actually promised me a date, they would never show

Stoddart Group
Eve F.Stoddart Group

Hi David, I'm sorry you haven't been able to get someone out to fix your ceilings and roof. Please let me know which branch you've been dealing with so I can escalate this for you to ensure it gets resolved. Thanks, Mai.


Pay your subbies

published

I worked for stoddarts nsw was not paid my last invoice because I left gave my 2 weeks notice and still was not good enough
Do not work or have any work done by Stoddart group nsw

1 comment
Stoddart Group
Eve F.Stoddart Group

Hi Zac. I'm sorry to hear you're having problems with getting your invoices paid. Please contact me directly (marketing@stoddarts.com.au) so I can help get this resolved for you. Thanks, Mai.


Aman

AmanGreater Melbourne (Outer), VIC

  • 2 reviews
  • 5 likes

Very Bad Experience

published

Stoddart Building Products were contracted by Fairhaven Homes to install the roof to our new house. The day we moved in, it was very very noise even at night. I have contacted the builder as well as stoddarts directly several times but initially they says coz its a new house tats why its noisy and will settle with in 4-6 months but the prob is still continues and now they claiming that it is noisy because there is no Sarking under the roof and dont want to solve the problem. Noise is that loud sometimes that my 6 year old son is afraid even going to toilet alone.
Guys plz do check when signing a contract with builder or replacing ur roof with Stoddarts. I dont recommend Stoddarts and Fairhaven(Builder) at all.
Good Luck

1 comment
Stoddart Group
Eve F.Stoddart Group

Sahara

Sahara

  • 5 reviews

Whirlybird fell after 4 years

published

We had Whirlybird installed through Henley (builder). After 4 years, it fell down. We called Stoddard who said that warranty was only for 12 months and were trying to evade my question as to why it would fall. The plumber who installed a new one said it was screwed. The fixing was not strong and overtime the screws became loose. He was surprised that Stoddart did not glue this as well. Also it is appalling that the workmanship has a warranty of ONLY 12 months.

1 comment
Stoddart Group
Eve F.Stoddart Group

Bill

BillNorth Queensland, QLD

Roof leaks

published
1 comment
Stoddart Group
Eve F.Stoddart Group

Horrible work done

published

This company did the fascia and guttering for our home. Box gutters were not done well to the point that water is pooling in the ceiling of our entrance portico. Roof tiles were also not properly and water is leaking into our masters bedroom! We've been asking them to rectify the issue but it has been months and it still has not been resolved.

1 comment
Stoddart Group
Eve F.Stoddart Group
Rod M

Rod MSouth East Queensland, QLD

  • 2 reviews

Excellent service, quality product, great installation crew.

published

I recently had a sectional garage door installed in Brisbane and I received excellent service from the state manager who has gone out of his way to be very helpful. The crew who installed the door were professional and persevered to fit and adjust the door into an opening that left them little headroom.

I am very happy with my choice of supplier and the quality of the product and would not hesitate to recommend the Brisbane team to anybody.

Regards
Rod


josh

joshBrisbane

  • 2 reviews
  • 2 likes

Hopeless Service

published

Have got a garage door making hella creaking noise which was yes installed by Stoddart. The customer service personality does not understand we are working people who have no time except for Saturday\ Sunday or afternoons. Am wondering where is customer service?

1 comment
Stoddart Group
Eve F.Stoddart Group

Rude Cheeky Tradies

published

Stoddard Group tradies were putting roof on house being built next door to us. We live at the end of a cul-de-sac and the tradies have been using our driveway to access that property - in doing this they have damaged the gutters and drain pipes underneath. I went out to ask them to please NOT do that (had to yell to be heard over the blaring loud music they were playing) and got cheeky grins in response. I took my own sign out and put it up so they could not drive through there (while one of them was ranting at me about feeling sorry for new owners having to live next to me!). When they left their final gesture was to back over my sign and toss a water bottle out of the window on to the road!

1 comment
Stoddart Group
Eve F.Stoddart Group

Pathetic Customer Service

published

Been waiting for two months for a tradesman from Stoddarts to turn up and repair a simple leaking gutter they installed on our new Masterton home. Made numerous phone calls only to be given excuses and rescheduled appointments. No surprise their overall rating is less than two stars.
Masterton homes need to consider using another supplier/fitter of these products.

1 comment
Stoddart Group
Eve F.Stoddart Group

Disgusting

published
Ross T

Ross TNorth Queensland, QLD

Patio Install Failure

published

Stoddart installed patio roof using Bondor insulated panels 12 years ago on my new house. Because it was installed incorrectly moisture wicked its way through the polystyrene and rusted the roof out. Stoddart said "At the seven year mark we are no longer responsible." It took weeks to get any response from Stoddart and then it dragged out over six months and they would not respond in writing. You can check out my Youtube clip on the subject.

2 comments
Stoddart Group
Eve F.Stoddart Group
Ross T
Ross T
sentinel88

sentinel88South East Queensland, QLD

  • 28 reviews
  • 37 likes

Worst example of customer service

published

We bought a home from a large builder who unfortunately uses stoddards group for installing roofing on their homes. We rang stoddarts group about a leak in the roof. I was told we were out of warranty. I said I am willing to pay to have the issue resolved. The rep promised to ring back. Never did. I rang back and left a message for the rep to ring back. No response. I made a feedback/complaint on the national Web site. No response. I have concluded this is the worst company I have ever dealt with regarding cusomer service. I would check to see what contractor installs the roof on your new home and make an appropriate decision if you don't want the experience that we have had.

1 comment
sentinel88
sentinel88

I was contacted by state management who sent the local manager to our place. He inspected the roof, gave me his card. Fortunately, the leak has been repaired by myself.


Peter60

Peter60AU

  • 2 reviews
  • 4 likes

Terrible Customer Service

published

Questions & Answers

Charl K

Charl Kasked

Stoddarts did our roof, we were in the house for just a couple of months when we got a storm an the roof leaked, we got on to stoddarts and they came out and did something and said the roof is fixed, a couple of months later im summer again, get our first rain and it is pouring into the house! Rang stoddarts, its been 3 weeks, raining now again and it is pouring in!!!! Worst experience ever!!! What will stoddarts do?????

3 answers
sentinel88
sentinel88

Call the relevant area manager. They fixed our roof leak. After a couple of goes. Very happy with the response. Don't give up keep complaining until the problem is fixed.

Ross T
Ross T

Hi Charl. I feel the pain. I would get another "experienced" and "trusted" roof installer or competent plumber to look at the installation and give an opinion. Then take those findings to Stoddarts. In my case (see https://www.youtube.com/watch?v=UDVBIT0UzQU ) Stoddarts used an installer that simply did not do the job properly in the first place and the real problem only manifest with a rusted roof 12 years later. It took 12 months for them to come and do a patch up job (23 patches). I'll have to replace to whole roof in the future. Hope they give you better service than I got.

Stoddart Group
Eve F.Stoddart Group

Hi Charl, where are you located? In general, the best way to approach any warranty works is to contact your builder who will work with us to resolve the issue. Please feel free to contact me directly on evef@stoddarts.com.au with more detail.


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