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Stoddart Group

Stoddart Group

1.5 from 32 reviews · View Statistics
See the Best Roofing Companies in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Stoddart Group

Reviews

1.5
32 reviews
  • Customer Service
    1.6 (16)
  • Timeliness
    1.4 (15)
  • Job Satisfaction
    1.4 (13)
  • Rates and Fees
    1.2 (11)
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Ian C.
Ian C.South East Queensland, QLD

SOLAR BATTERY

published

Stoddarts fitted a solar system including a lithium battery to our home in June 2020. After 14 months the battery failed, that was in September 2021.
The battery has a ten year warranty backed by Stoddarts (hah!). After numerous phone calls, emails and letters to Government agencies the battery remains dead and Stoddarts do not respond; do not accept responsibility; do nothing.

Warning, do not use this company they will disappoint you.

Customer Service
1/5
Timeliness
1/5
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Gudrun
Gudrun Hunter Region, NSW
  • 3 reviews
  • 4 likes

Stoddart are dogsh*t

published

Our solar was connected during construction but malfunctioned somehow before we moved in. 3 months later of no solar generation, Stoddart took no responsibility and refused to provide compensation.
Now another 3 months later and we noticed the solar has stopped again for a month so far.
Absolute rubbish system and poorly ran business. We had a brand new system that didn't work and they just tried to shift the blame.

Customer Service
1/5
Timeliness
1/5
Stoddart Group
Eve F.Stoddart GroupSend a private message
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Jack
JackSunshine Coast
  • 4 reviews
  • 2 likes

Roofing leak

published
Customer Service
1/5
Timeliness
1/5
Stoddart Group
Eve F.Stoddart GroupSend a private message

Hi Jack, I'm sorry to hear you have experienced issues with your roof installation. If you can please email me your details to marketing@stoddarts.com.au I will follow this up for you. regards, Angela

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Do not get involved with Stoddarts.

published

Been waiting for over 6 months to have our solar system commissioned.
Stoddart are hopeless. They do not respond, and refuse to do the work they have been paid for.
Do not get involved with this company.

Incentivised Review No
Stoddart Group
Eve F.Stoddart GroupSend a private message
Robert P.
Robert P.
Stoddart Group
Eve F.Stoddart GroupSend a private message

Thanks for the information Robert. Please contact your caretaker regarding scheduling the commissioning of the solar at your resort. I have also provided this information to the Construction Manager in our Energy team. regards, Angela

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Alison B
Alison BMid North Coast, NSW
  • 2 reviews
  • 1 like

Please stay away from this company

published
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Customer Service
1/5
Timeliness
1/5
Stoddart Group
Eve F.Stoddart GroupSend a private message
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Dorothy
DorothySouthwest, VIC
  • 2 reviews
  • 3 likes

Absolutely Terrible Workmanship and customer service

published

Our Garage door was fitted onto another home in our estate and we received their incorrect smaller roller door which was fitted onto our garage. Which later came off the rails nearly damaging our vehicles on windy day. Numerous holes in our bricks that we’ve had to repair once they replaced the roller door to what we actually paid for and the list goes on. No communication, terrible customer service and excuses for not turning up on numerous occasions. This company has been a nightmare for us. And they still have not repaired our door!!! There are so many more companies out there do your research and do yourself a favour and go somewhere else.
I had to give one Star but honestly they should not have any.

Incentivised Review No
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Tony
TonySouth East Queensland, QLD

Trouble with gutter promised to fix now denying problem - very rude

published

After many months of waiting for promised repair to my gutter that doesnt drain properly. Had another 'Inspection' today. Very rude guy. Obvious from the start he wasn't going to help. Because it is dry today can't be a problem! Despite the last week or so it's been scorching hot. Pointless waster of time.

Customer Service
1/5
Timeliness
1/5
Incentivised Review No
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Jessy G.
Jessy G.Sydney, NSW

Excellent service

published

Called to report a fault in our garage door which was installed 2 years back. The reception staff, the supervisor and the technician are very helpful, responsible and very professional. The problem got solved within few hours.

Customer Service
5/5
Timeliness
5/5
Stoddart Group
Eve F.Stoddart GroupSend a private message

Hi Jessy, thanks for taking the time to provide us with this feedback. It's always a boost to hear from a happy customer! Enjoy your day. regards, Angela

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unhappy
unhappyRichmond-Tweed, NSW

Unhappy

published
Customer Service
1/5
Timeliness
1/5
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Justin C.
Justin C.Sydney Surrounds, NSW

Poor result, pointless arguments

published

Tahmoor/ Thirlmere area NSW... Pushed back on everything, poor quality, missing screws, shoddy workmanship, roof banging since new. Refused to cut flashing in on two 30m verandahs, installed gutter nozzles wrong even after being shown... useless company poor result.

Customer Service
1/5
Timeliness
2/5
Stoddart Group
Eve F.Stoddart GroupSend a private message

Hi Justin, I'm sorry to hear you've had a bad experience with us. If you could please send details of the job to marketing@stoddarts.com.au I would like to investigate this further for you. Regards, Angela

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Damir
DamirGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 4 likes

Unfortunately unable to provide 0 stars. House built almost 2 years ago and still waiting for downpipes to be fixed.

published

Downpipes are leaking.
They are just ignoring people and think that all will go away somehow. Avoid them as plaque or any company which uses them to build your house.

Customer Service
1/5
Timeliness
1/5
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Senthil M.
Senthil M.South East Queensland, QLD
  • 2 reviews
  • 3 likes

Solar water heater panels

published

Stoddart installed a faulty solar water heater panels on the roof of my house. Contacted them through the builder. They responded that they are not installing the solar water heater panels any more and they won't be able to come and have a look. If they cannot come and have a look on the panels they installed. I am not sure why they want to do business.

Customer Service
2/5
Timeliness
2/5
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Troy C
Troy CSouth East Queensland, QLD
  • 3 reviews
  • 8 likes

Stoddard customer service/lack thereof

published
Customer Service
1/5
Timeliness
1/5
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This company is terrible with service, provided faulty product and costed me 880 dollars extra

published

Have writtern a number of emails to company asking for an answer but meet only with unambiguous information, misleading statements and compalints to ESA about me. I have all the clearings from council and ESA but they still wont fix the issue.

Customer Service
1/5
Timeliness
1/5
Stoddart Group
Eve F.Stoddart GroupSend a private message
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Lauren
LaurenNorth West, QLD
  • 2 reviews

Terrible product, broken and still no solution in sight. Been 6 weeks +

published

Broken deep fryer, not even a year old. Contacted Stoddart, its been over 6wks, it has also now been three people to try and deal with this. And still nothing. Definately would never buy again. I've never had such a bad fryer.
Would give 0 stars if it were a possible option.

Customer Service
1/5
Timeliness
1/5
Stoddart Group
Eve F.Stoddart GroupSend a private message

Hi Lauren. We think you might have the wrong 'Stoddart'. We are 'Stoddart Group' and are a supplier for the new residential construction space. We do not sell deep fryers. Kind regards

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Questions & Answers

Charl K
Charl Kasked

Stoddarts did our roof, we were in the house for just a couple of months when we got a storm an the roof leaked, we got on to stoddarts and they came out and did something and said the roof is fixed, a couple of months later im summer again, get our first rain and it is pouring into the house! Rang stoddarts, its been 3 weeks, raining now again and it is pouring in!!!! Worst experience ever!!! What will stoddarts do?????

3 answers
sentinel88
sentinel88

Call the relevant area manager. They fixed our roof leak. After a couple of goes. Very happy with the response. Don't give up keep complaining until the problem is fixed.

Ross T
Ross T
Stoddart Group
Eve F.Stoddart GroupSend a private message

Hi Charl, where are you located? In general, the best way to approach any warranty works is to contact your builder who will work with us to resolve the issue. Please feel free to contact me directly on evef@stoddarts.com.au with more detail.

Get an answer from our members and Stoddart Group representatives

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