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Stoddart Group
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SOLAR BATTERY
Stoddarts fitted a solar system including a lithium battery to our home in June 2020. After 14 months the battery failed, that was in September 2021.
The battery has a ten year warranty backed by Stoddarts (hah!). After numerous phone calls, emails and letters to Government agencies the battery remains dead and Stoddarts do not respond; do not accept responsibility; do nothing.
Warning, do not use this company they will disappoint you.
- 3 reviews
- 4 likes
Stoddart are dogsh*t
Our solar was connected during construction but malfunctioned somehow before we moved in. 3 months later of no solar generation, Stoddart took no responsibility and refused to provide compensation.
Now another 3 months later and we noticed the solar has stopped again for a month so far.
Absolute rubbish system and poorly ran business. We had a brand new system that didn't work and they just tried to shift the blame.
- 4 reviews
- 2 likes
Roofing leak
We have a major leak in our roof that this business has not fixed. Other tradesmen suggest it is either water holding under the “barge trim” or insufficient aluminium sarking was applied at a join between two roof sheets, etc. Leaks are not normal. The roofing needs to be lifted and an inspection performed which, I’m told, should take 10 mins. No one has gotten back to me, instead the rain keeps coming and the damage worsens.
I spoke with the manager at Loganholme and he says he would manage the problem but I never heard back. I also rang Da...
Read morerra. They apparently suggested moving a nearby downpipe instead of lifting the roof, looking at the problem, and making basic repairs (a simple exercise). QBCC? We would like this matter resolved without further delay. We are now completely fed up.Hi Jack, I'm sorry to hear you have experienced issues with your roof installation. If you can please email me your details to marketing@stoddarts.com.au I will follow this up for you. regards, Angela
Do not get involved with Stoddarts.
Been waiting for over 6 months to have our solar system commissioned.
Stoddart are hopeless. They do not respond, and refuse to do the work they have been paid for.
Do not get involved with this company.
Hi Robert, I'd like to know more about the circumstances of this so that I can investigate and get a happy resolution for you. Can you please email your details to me at marketing@stoddarts.com.au so...
Read more that I can follow this up for you. regards, AngelaHello Angela,
There are many villas at our resort who have paid for solar and battery installations with our new house packages.
They have been installled but not commissioned yet. There has been no ...
Thanks for the information Robert. Please contact your caretaker regarding scheduling the commissioning of the solar at your resort. I have also provided this information to the Construction Manager in our Energy team. regards, Angela
Find out how Stoddart Group compares to other Roofing Companies
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- 2 reviews
- 1 like
Please stay away from this company
can't stress enough not to recommend this company. Our house is less than 3 years old and 95% of our gutters have falling on rain event. After contacting Coral Homes regarding gutters falling. Coral Homes have sent out Stoddart Group who originally installed it to reassess. Stoddarts admitted after they tried saying it was a insurance job that they didn't install gutter properly, poor workmanship. "Craig" from Stoddarts said he'll go back to the office organise clean up and order materials. [Name Removed] went back to Coral Homes and said it wa...
Read mores insurance job. We then got a Independent Assessor come out do a report and it came back poor workmanship and building defect. We sent the independent assessor report to Coral Homes and they forwarded that to Stoddarts to say it's a insurance job. Our gutters are still not fixed being over a month now. We have now got NCAT involved and Insurance to fix up Stoddarts mess. Very disappointing and if your builder uses this company I would suggest getting it inspected by a independent assessor.Dear Alison, I am sorry to hear of the issues you have experienced with your gutters. Inspection of the work performed by our teams on your property confirmed that their installation meets Australian ...
Read moreStandards as per manufacturers requirements. The damage to your gutters was caused by an extreme weather event which caused the gutters to fill beyond capacity and with excess weight. Your insurance company should be able to assist you with these repairs through your storm damage coverage. Regards, Angela- 2 reviews
- 3 likes
Absolutely Terrible Workmanship and customer service
Our Garage door was fitted onto another home in our estate and we received their incorrect smaller roller door which was fitted onto our garage. Which later came off the rails nearly damaging our vehicles on windy day. Numerous holes in our bricks that we’ve had to repair once they replaced the roller door to what we actually paid for and the list goes on. No communication, terrible customer service and excuses for not turning up on numerous occasions. This company has been a nightmare for us. And they still have not repaired our door!!! There are so many more companies out there do your research and do yourself a favour and go somewhere else.
I had to give one Star but honestly they should not have any.
Trouble with gutter promised to fix now denying problem - very rude
After many months of waiting for promised repair to my gutter that doesnt drain properly. Had another 'Inspection' today. Very rude guy. Obvious from the start he wasn't going to help. Because it is dry today can't be a problem! Despite the last week or so it's been scorching hot. Pointless waster of time.
Excellent service
Called to report a fault in our garage door which was installed 2 years back. The reception staff, the supervisor and the technician are very helpful, responsible and very professional. The problem got solved within few hours.
Hi Jessy, thanks for taking the time to provide us with this feedback. It's always a boost to hear from a happy customer! Enjoy your day. regards, Angela
Unhappy
Rang the garage company about the screws supporting the bracket holding the rail onto the ceiling fell out screwed only into JIP ROCK was told that was not possible there installer would not do that and YES he did.Was offered another installer in my area that could come out and fix it and service it at my cost didn't want it serviced wanted it fixed was stuck in the open position. Then was told it wasn't there fault as the builder mustn't have installed the noggen for it to be attached to and YES the noggen was there he MISSED IT had to pay mys...
Read moreelf to get another builder to fix it for safety reasons and YES he said he MISSED the noggen if he had taken a bit more care I would not have had a problem. Was told it was not under warranty but yet again another lie as it is. It is an installation problem covered by warranty and they have been installed for less than two years. Can't wait to see what surprises the future brings I have TW0 of these garage doors one was also installed with a dent but was also told NOT THERE FAULT.Find out how Stoddart Group compares to other Roofing Companies
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Poor result, pointless arguments
Tahmoor/ Thirlmere area NSW... Pushed back on everything, poor quality, missing screws, shoddy workmanship, roof banging since new. Refused to cut flashing in on two 30m verandahs, installed gutter nozzles wrong even after being shown... useless company poor result.
Hi Justin, I'm sorry to hear you've had a bad experience with us. If you could please send details of the job to marketing@stoddarts.com.au I would like to investigate this further for you. Regards, Angela
- 4 reviews
- 4 likes
Unfortunately unable to provide 0 stars. House built almost 2 years ago and still waiting for downpipes to be fixed.
Downpipes are leaking.
They are just ignoring people and think that all will go away somehow. Avoid them as plaque or any company which uses them to build your house.
- 2 reviews
- 3 likes
Solar water heater panels
Stoddart installed a faulty solar water heater panels on the roof of my house. Contacted them through the builder. They responded that they are not installing the solar water heater panels any more and they won't be able to come and have a look. If they cannot come and have a look on the panels they installed. I am not sure why they want to do business.
Find out how Stoddart Group compares to other Roofing Companies
Know better, choose better.
- 3 reviews
- 8 likes
Stoddard customer service/lack thereof
Very disappointed with our dealing with this company so far.
Our builder used them to install solar and the roofing our newly build home, during the build process we queried the builder on upgrading our solar system from 6.6kw/5kw inverter to a 13kw/10kw inverter, they referred us to Stoddard, tried contacting stoddart numerous occasions via email and phone as it was urgent as I needed to know if the house should have single or three phase to the property for that stage of the build, Stoddard took around 3 weeks just to reply, by which time the...
This company is terrible with service, provided faulty product and costed me 880 dollars extra
Have writtern a number of emails to company asking for an answer but meet only with unambiguous information, misleading statements and compalints to ESA about me. I have all the clearings from council and ESA but they still wont fix the issue.
Hello, I am so sorry to hear that you have had a bad experience with us. I would love to find out more so I can look into this further for you. Could you please email marketing@stoddarts.com.au with t...
Read morehe information and contacts you have been talking to in our company. Kind Regards, Eve- 2 reviews
Terrible product, broken and still no solution in sight. Been 6 weeks +
Broken deep fryer, not even a year old. Contacted Stoddart, its been over 6wks, it has also now been three people to try and deal with this. And still nothing. Definately would never buy again. I've never had such a bad fryer.
Would give 0 stars if it were a possible option.
Hi Lauren. We think you might have the wrong 'Stoddart'. We are 'Stoddart Group' and are a supplier for the new residential construction space. We do not sell deep fryers. Kind regards
Questions & Answers
Stoddarts did our roof, we were in the house for just a couple of months when we got a storm an the roof leaked, we got on to stoddarts and they came out and did something and said the roof is fixed, a couple of months later im summer again, get our first rain and it is pouring into the house! Rang stoddarts, its been 3 weeks, raining now again and it is pouring in!!!! Worst experience ever!!! What will stoddarts do?????
Call the relevant area manager. They fixed our roof leak. After a couple of goes. Very happy with the response. Don't give up keep complaining until the problem is fixed.
Hi Charl. I feel the pain. I would get another "experienced" and "trusted" roof installer or competent plumber to look at the installation and give an opinion. Then take those findings to Stoddarts. I...
Read moren my case (see https://www.youtube.com/watch?v=UDVBIT0UzQU ) Stoddarts used an installer that simply did not do the job properly in the first place and the real problem only manifest with a rusted roof 12 years later. It took 12 months for them to come and do a patch up job (23 patches). I'll have to replace to whole roof in the future. Hope they give you better service than I got.Hi Charl, where are you located? In general, the best way to approach any warranty works is to contact your builder who will work with us to resolve the issue. Please feel free to contact me directly on evef@stoddarts.com.au with more detail.
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The system was fully functional at time of installation. With multiple trades on site during the building process, there are times when it is necessary for them to turn the system off to safely comple...
Read morete their works. I am glad to hear that your system has now been turned back on and is fully functional once again. As explained in previous communications, we are unable to guarantee solar production or savings and cannot compensate for lost solar savings. We have previously spoken with Powershop on your behalf and a credit has been applied to your account. We have also offered a reduced price to purchase the system outright from us. A Energy team member will be in contact to reconfirm these details with you. Regards