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Stoddarts fitted a solar system including a lithium battery to our home in June 2020. After 14 months the battery failed, that was in September 2021.
The battery has a ten year warranty backed by Stoddarts (hah!). After numerous phone calls, emails and letters to Government agencies the battery remains dead and Stoddarts do not respond; do not accept responsibility; do nothing.
Warning, do not use this company they will disappoint you.
Stoddart are dogsh*t
Our solar was connected during construction but malfunctioned somehow before we moved in. 3 months later of no solar generation, Stoddart took no responsibility and refused to provide compensation.
Now another 3 months later and we noticed the solar has stopped again for a month so far.
Absolute rubbish system and poorly ran business. We had a brand new system that didn't work and they just tried to shift the blame.
We have a major leak in our roof that this business has not fixed. Other tradesmen suggest it is either water holding under the “barge trim” or insufficient aluminium sarking was applied at a join between two roof sheets, etc. Leaks are not normal. The roofing needs to be lifted and an inspection performed which, I’m told, should take 10 mins. No one has gotten back to me, instead the rain keeps coming and the damage worsens.
I spoke with the manager at Loganholme and he says he would manage the problem but I never heard back. I also rang Da...rra. They apparently suggested moving a nearby downpipe instead of lifting the roof, looking at the problem, and making basic repairs (a simple exercise). QBCC? We would like this matter resolved without further delay. We are now completely fed up.
Do not get involved with Stoddarts.
Been waiting for over 6 months to have our solar system commissioned.
Stoddart are hopeless. They do not respond, and refuse to do the work they have been paid for.
Do not get involved with this company.
Please stay away from this company
can't stress enough not to recommend this company. Our house is less than 3 years old and 95% of our gutters have falling on rain event. After contacting Coral Homes regarding gutters falling. Coral Homes have sent out Stoddart Group who originally installed it to reassess. Stoddarts admitted after they tried saying it was a insurance job that they didn't install gutter properly, poor workmanship. "Craig" from Stoddarts said he'll go back to the office organise clean up and order materials. [Name Removed] went back to Coral Homes and said it wa...s insurance job. We then got a Independent Assessor come out do a report and it came back poor workmanship and building defect. We sent the independent assessor report to Coral Homes and they forwarded that to Stoddarts to say it's a insurance job. Our gutters are still not fixed being over a month now. We have now got NCAT involved and Insurance to fix up Stoddarts mess. Very disappointing and if your builder uses this company I would suggest getting it inspected by a independent assessor.
Absolutely Terrible Workmanship and customer service
Our Garage door was fitted onto another home in our estate and we received their incorrect smaller roller door which was fitted onto our garage. Which later came off the rails nearly damaging our vehicles on windy day. Numerous holes in our bricks that we’ve had to repair once they replaced the roller door to what we actually paid for and the list goes on. No communication, terrible customer service and excuses for not turning up on numerous occasions. This company has been a nightmare for us. And they still have not repaired our door!!! There are so many more companies out there do your research and do yourself a favour and go somewhere else.
I had to give one Star but honestly they should not have any.
Trouble with gutter promised to fix now denying problem - very rude
After many months of waiting for promised repair to my gutter that doesnt drain properly. Had another 'Inspection' today. Very rude guy. Obvious from the start he wasn't going to help. Because it is dry today can't be a problem! Despite the last week or so it's been scorching hot. Pointless waster of time.
Called to report a fault in our garage door which was installed 2 years back. The reception staff, the supervisor and the technician are very helpful, responsible and very professional. The problem got solved within few hours.
Rang the garage company about the screws supporting the bracket holding the rail onto the ceiling fell out screwed only into JIP ROCK was told that was not possible there installer would not do that and YES he did.Was offered another installer in my area that could come out and fix it and service it at my cost didn't want it serviced wanted it fixed was stuck in the open position. Then was told it wasn't there fault as the builder mustn't have installed the noggen for it to be attached to and YES the noggen was there he MISSED IT had to pay mys...elf to get another builder to fix it for safety reasons and YES he said he MISSED the noggen if he had taken a bit more care I would not have had a problem. Was told it was not under warranty but yet again another lie as it is. It is an installation problem covered by warranty and they have been installed for less than two years. Can't wait to see what surprises the future brings I have TW0 of these garage doors one was also installed with a dent but was also told NOT THERE FAULT.
Poor result, pointless arguments
Tahmoor/ Thirlmere area NSW... Pushed back on everything, poor quality, missing screws, shoddy workmanship, roof banging since new. Refused to cut flashing in on two 30m verandahs, installed gutter nozzles wrong even after being shown... useless company poor result.
Unfortunately unable to provide 0 stars. House built almost 2 years ago and still waiting for downpipes to be fixed.
Downpipes are leaking.
They are just ignoring people and think that all will go away somehow. Avoid them as plaque or any company which uses them to build your house.
Solar water heater panels
Stoddart installed a faulty solar water heater panels on the roof of my house. Contacted them through the builder. They responded that they are not installing the solar water heater panels any more and they won't be able to come and have a look. If they cannot come and have a look on the panels they installed. I am not sure why they want to do business.
Stoddard customer service/lack thereof
Very disappointed with our dealing with this company so far.
Our builder used them to install solar and the roofing our newly build home, during the build process we queried the builder on upgrading our solar system from 6.6kw/5kw inverter to a 13kw/10kw inverter, they referred us to Stoddard, tried contacting stoddart numerous occasions via email and phone as it was urgent as I needed to know if the house should have single or three phase to the property for that stage of the build, Stoddard took around 3 weeks just to reply, by which time the...
This company is terrible with service, provided faulty product and costed me 880 dollars extra
Have writtern a number of emails to company asking for an answer but meet only with unambiguous information, misleading statements and compalints to ESA about me. I have all the clearings from council and ESA but they still wont fix the issue.
Terrible product, broken and still no solution in sight. Been 6 weeks +
Broken deep fryer, not even a year old. Contacted Stoddart, its been over 6wks, it has also now been three people to try and deal with this. And still nothing. Definately would never buy again. I've never had such a bad fryer.
Would give 0 stars if it were a possible option.
Questions & Answers
Stoddarts did our roof, we were in the house for just a couple of months when we got a storm an the roof leaked, we got on to stoddarts and they came out and did something and said the roof is fixed, a couple of months later im summer again, get our first rain and it is pouring into the house! Rang stoddarts, its been 3 weeks, raining now again and it is pouring in!!!! Worst experience ever!!! What will stoddarts do?????
Call the relevant area manager. They fixed our roof leak. After a couple of goes. Very happy with the response. Don't give up keep complaining until the problem is fixed.
Hi Charl. I feel the pain. I would get another "experienced" and "trusted" roof installer or competent plumber to look at the installation and give an opinion. Then take those findings to Stoddarts. I...n my case (see https://www.youtube.com/watch?v=UDVBIT0UzQU ) Stoddarts used an installer that simply did not do the job properly in the first place and the real problem only manifest with a rusted roof 12 years later. It took 12 months for them to come and do a patch up job (23 patches). I'll have to replace to whole roof in the future. Hope they give you better service than I got.
Hi Charl, where are you located? In general, the best way to approach any warranty works is to contact your builder who will work with us to resolve the issue. Please feel free to contact me directly on firstname.lastname@example.org with more detail.
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