Terrible Sales Agents - BEWARE!
I have dealt with Strathfield Partners on a few occasions for property services, and I have to say that their sales agents are truly terrible - they tell lies and are aggressive sellers with complete disdain for both the vendor and buyer. I DO NOT recommend dealing with Strathfield Partners at all.
It's also a complete joke that they hire fresh out of school kids and teenage boys with no work experience to sell and lease property! E.g. Adrian Gough - their latest recruit is completely clueless with property - he displays violent aggressive behaviour and disrespect for the property.
avoid like the plague
Avoid at all costs. Just google [name removed]. This company takes your bond in-house - does not lodge it electronically with the bond board so you don’t have a bond reference - then on departure makes a claim on it, which means you don’t receive an electronic notification and have to meander through, then find out within ten days that a claim has been made. They are absolute crooks you have to go through NCAT to resolve anything with them - unresponsive during tenancy, very responsive when finished. If you do rent from then make sure to use NC...AT - these people will do nothing otherwise. You’ll notice when you’re at NCAT they are very well known - they have so many cases it’s unbelievable. Well not unbelievable once you engage with them, but they are probably the most prosecuted agency in Sydney. They’ll claim breathing in the apartment if they could, yet they’ll give you a completely trashed apartment and blame you for sitting down. I’m going through the process of reporting 3 of their staff to fair trading to have their license removed. Their obnoxiousness needs to be known. Do not rent from these people - avoid like the plague. Honestly even if you find the best property for 99c a week - don’t do it. How these people sleep at night I’ve no idea. If you encounter rose Borg, Antonio or john - run. You’ll spend your entire life filling out NCAT forms. Trust your instincts when you go into their office - the line of people complaining are a sure fire sign there’s something wrong.
Lack of communication and customer service!
If you like to be kept in the dark with no communication, transparency and total lack of customer service then using Strathfield Partners is for you. Let me guide you through my poor experience as a Landlord.
In March I noticed one tenant had not paid rent for two months and contacted the agent. The matter had already gone to tribunal. I cannot understand how they could not notify me of the arrears and then go on to attend a tribunal matter without my knowledge. The eviction was then delayed weeks because of Covid. After this incident I email...ed twice and called their office to cancel my landlord agreements with no reply from either. During all this my business was dealing with Covid so the matter was left until the below happened. I get an email from at the end of May stating another tenant is vacating as they were unable to negotiate a rent reduction. I immediately replied why I wasn't notified as I am happy to negotiate rent. I understand the tenant's situation as they lost their job due to Covid. I also called the office and Antonio Grieco's mobile, the property manager in charge of my properties.Just like previous, I get no reply. This guy seems to have a bad wrap in a lot of reviews and it is totally true and justified. I stated in the email I would show up in person and discuss as this is not the first incident where I haven't been notified of something important. Upon meeting Antonio there is no apology or any concern for your matters. No answer as to why he did not respond to my calls or emails. He emails the tenant as we cannot reach his mobile. I then ask for all correspondence between him and the tenant and he shows me nothing. Another agent then manages to call the tenant and he agrees to come into the office. The tenant is distressed. He showed me at least 7 unanswered emails sent in April to Antonio. I express to the tenant my frustrations that Antonio did not respond to me either and only notified me of this yesterday. I offer him 50% off rent for 6 months with no need to pay me back, an offer which he declines apologetically stating he cannot trust the agent. After he leaves I explain to the agents he declined not because of money but because of principle. After this debacle I immediately requested to end my agreements.
From the very beginning during my property search. Strathfield Partners had the patience to take me through viewing several properties till I got the one that was perfect for me.
We even did some inspections on Sundays.. I highly recommend all international students to go to them. Ask for Francis when you go there
My experience with them have been so good when I was looking for a place to Lease, especially with their agent Francis who was very helpful and kind with going through all that needed to be done with me. Haven’t had any issues with them. Anytime I have issues they don’t take long to solved it so I will definitely recommend them.
Their customer service during my rental and moving was just amazing. Really appreciate all help rendered especially from agent Franscis. Inspection was done and approved on the first check. And no hustle with my bond payment. Will recommend them any day
Thank you for great service!
I have been leasing with Strathfield Partners for 8 months now. The service is good and you can always rely and contact my agent, Francis, for issues regarding the room. Very reasonable and trustworthy agent and I am so very happy where I am now. Location is perfect and ideal for public transport if I need it. Thank you so much Francis and Strathfield Partners!
Embarrassing and terrible customer service
We were both shocked and appalled at the lack of professionalism and even most basic customer service this agent gave. We enquired about a listing and after 10 days they finally got back to us and told us to arrange our own viewing with the current tenant. When this took a while they told us just to apply without having seen the house. At $850/week rent one really expects more. Then they came back to us and tried to get us to see something which in the same email had been listed as already rented. Altogether embarrassing and very off-putting. We certainly won’t be going anywhere near them!
trying to ripped from the bond
Its absolutely disgusting , they want to ripped you. i hired the professional cleaners not from there company in which they are pointing that my cleaners havent done a good job. Also they dont want to give the time to clean the particular area in which they think its not clean. They are trying to ripped from the bond which is absolutely disguisting.
Strathfield partners are the worst and most unprofessional real estate agents
These agents are very bad, very unprofessional and refuse to abide by the laws. We had so many problems with our rental and these guys couldn't care less. We literally had a ceiling collapse on us and they refused to do anything about it and told us to move out if we didn't like it!! you have to threaten these guys with NCAT in order to get them to do anything. They are rude, unprofessional, unhelpful, refuse to adhere to the laws and they are thieves. I am looking at a class action against this agency as they are negligent and believe they are a law unto themselves. Absolutely disgraceful.
Worst realestate in the world avoid at all costs
Do not deal with this agent
They lie cheat and steal
They take rent out once you’ve moved out and then won’t give it back
Any problems in the rental won’t be dealt with good luck getting a response from these crooks
Avoid at all costs
Worst agent ever
They are very unhelpful and unprofessional. Customer service is the worst. When we gave notice period, lady who was in the office told us it does not matter what is written in the contract. When we asked for the bond details she did not show it to us and told to talk to manager. We emailed to the manager he did not respond.
Basiclly they will lie to your face like nothing.They will never respond to your request. When it comes to bond money they will try hard to reduce the maximum amount of money from it no matter how nicely you use the apartment and clean it.
Worst real estate agent ever!! They have such horrible reviews that they even hid their Facebook and Google reviews.
Strathfield partners is the worst real estate agent ever!! If you want to save your self from stress and hassle please do not sign up with them. All these horror stories and 1 Star reviews are true. They deducted 2 weeks rent from me even if I have vacated the place and returned the keys back to them. I keep on emailing them about when they are going to return my money back and they keep replying it’s being processed for months. They also tried to claim my bond without informing me, good thing I called fair trading and informed me they have lo...dged the claim. Charging me for ridiculous stuff like cleaning, even when I left the apartment way cleaner than when I moved in. Also charged me for a non existent ceiling fan. Went to tribunal and able to get all my bond back. These people are frequent flyers in tribunal so threatening them is useless. Even emailing the bosses of this company is useless and waste of time as they will not help you at all, maybe you will get a reply from them of empty promises but it will never happen. So If you have issues with them just lodge a complaint to tribunal right away. It is just sad that they are still able to get away with all these horrible stuff, they should not be conducting business.
There should be a negative star
Horrible horrible customer service from the strata management acting like they are the authority and not getting that they are working for us as owners. Purposefully messing up contact details. Dumb enough not to check what they said previously, so their lies are not that hard to detect. Simple things are turned into issues for this reason. I recommend you stay away from them.
NOT A GOOD AGENT
No reply on text from agent. Worst agent and a bad people for sure. Feel like they are working just for money not to help people. I have just taken a lease and they are not responding on it. One of the most useless agent. So late service.They aren’t even able for a one star to be honest.
Questions & Answers
SP asked me to put in my information on a templated envelop when I was submitting my keys for vacating. The envelop asks for my vacating address, forwarding address, date and time of submitting keys; even asks for my contact details and bank details but I forgot to put; and I had to sign it (on the tenant's part).
The receptionist took my keys, put in the envelop, sealed and put it away without signing on it (on the agent's signature part) and did not give me any receipts for receiving the keys.
They only told me that a lady named Henanne will contact me regarding my bond.
Later when I was researching on Tenant's Union on How To Get Bond Money Back When Moving Out there's a piece of information that said:
3. Sign the claim form:
- Put your bank account number on the form so the bond money can go straight into your account.
- Write down a forwarding address (where you will be moving to).
- Do not sign a blank claim form. Make sure you know what the form says before you sign it.
I was freaked out thinking I had accidentally signed a blank claim form without knowing it.
I want to ask if their procedure is right or wrong? Was that envelope that I signed actually a blank claim form? Had anyone been in situation like me? And what can I do in this situation if this goes bad?
P/S: they forgot to cancel rent payment so after I submitted the keys, on the following day they still charge me the next rent payment.
First go talk to them nicely in person. Most likely they will talk to you or then avoid you and drag it out on you, if this happens go threaten them for your rent money and your bond. That's the only thing you can do that will work. You must exercise harsh tactics on those people otherwise they will exploit you till no end.
I am currently dealing with Strathfield Partners and they have been very unhelpful and unavailable at claiming bond (I had a really bad tenant who made some damage at my property and I would now have to replace carpet at the property) - has anyone dealt with Fair Trading NSW before to seek advice and were they being helpful?
Hi Laura. I suggest speaking to Frank 0411 428 223 or Robert 0419 446 641 directly. They are the heads of the company and are really helpful and efficient with any problems
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