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Strathfield Partners

Strathfield Partners

1.6 from 80 reviews · View Statistics

Reviews

1.6

80 reviews
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    2.1 (18)
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Pam01

Pam01New South Wales

Terrible Sales Agents - BEWARE!

published

I have dealt with Strathfield Partners on a few occasions for property services, and I have to say that their sales agents are truly terrible - they tell lies and are aggressive sellers with complete disdain for both the vendor and buyer. I DO NOT recommend dealing with Strathfield Partners at all.

It's also a complete joke that they hire fresh out of school kids and teenage boys with no work experience to sell and lease property! E.g. Adrian Gough - their latest recruit is completely clueless with property - he displays violent aggressive behaviour and disrespect for the property.

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mitch

mitchsydney

  • 2 reviews
  • 1 like

avoid like the plague

published
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Beware - dodgy!!!

published

The most dodgy, unethical and unprofessional strata management company... they will lie to you and mismanage you’re building. They get in bed with dodgy developers at the expense of owners and your building. Do not trust them.

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intangible_1

intangible_1Sydney, NSW

  • 3 reviews
  • 1 like

Lack of communication and customer service!

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just now Good communication and friendly staffs.

published

Really good staffs and helpful ,co- operating and really appreciate it the job from SP , looking forward in future for more property and thank you souch your service SP. cheers

Incentivised ReviewNo

Outstanding Service***

published

From the very beginning of my property search to me vacating the property, their service was excellent. My bond was refunded2 days after I ended my lease. Thank you Strathfield Partners.

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Amazing service

published

From the very beginning during my property search. Strathfield Partners had the patience to take me through viewing several properties till I got the one that was perfect for me.
We even did some inspections on Sundays.. I highly recommend all international students to go to them. Ask for Francis when you go there

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Hilda M.

Hilda M.Sydney, NSW

Excellent service

published

My experience with them have been so good when I was looking for a place to Lease, especially with their agent Francis who was very helpful and kind with going through all that needed to be done with me. Haven’t had any issues with them. Anytime I have issues they don’t take long to solved it so I will definitely recommend them.

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Patience

PatienceNew South Wales

Good service

published

Their customer service during my rental and moving was just amazing. Really appreciate all help rendered especially from agent Franscis. Inspection was done and approved on the first check. And no hustle with my bond payment. Will recommend them any day

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Thank you for great service!

published

I have been leasing with Strathfield Partners for 8 months now. The service is good and you can always rely and contact my agent, Francis, for issues regarding the room. Very reasonable and trustworthy agent and I am so very happy where I am now. Location is perfect and ideal for public transport if I need it. Thank you so much Francis and Strathfield Partners!

Incentivised ReviewNo

Embarrassing and terrible customer service

published

We were both shocked and appalled at the lack of professionalism and even most basic customer service this agent gave. We enquired about a listing and after 10 days they finally got back to us and told us to arrange our own viewing with the current tenant. When this took a while they told us just to apply without having seen the house. At $850/week rent one really expects more. Then they came back to us and tried to get us to see something which in the same email had been listed as already rented. Altogether embarrassing and very off-putting. We certainly won’t be going anywhere near them!

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Manish Pradhan

Manish PradhanSydney, NSW

  • 2 reviews
  • 1 like

trying to ripped from the bond

published

Its absolutely disgusting , they want to ripped you. i hired the professional cleaners not from there company in which they are pointing that my cleaners havent done a good job. Also they dont want to give the time to clean the particular area in which they think its not clean. They are trying to ripped from the bond which is absolutely disguisting.

Incentivised ReviewNo

Not impressed

published

Absolutely disgusted in the professionalism of this realestate there only after your bond i highly do not recommend Strathfield partners just went through total hell with them please don’t make the mistake of choosing this realestate

Incentivised ReviewNo
loll l.

loll l.

  • 2 reviews
  • 3 likes

Never answers your call

published

I dont know why landlords trust them, but they will never pick up potential tenant’s incoming call. Seriously please pick up the damn phone, it is not that hard, unless you dont want customers.

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N Moss

N MossSydney Surrounds, NSW

Strathfield partners are the worst and most unprofessional real estate agents

published

These agents are very bad, very unprofessional and refuse to abide by the laws. We had so many problems with our rental and these guys couldn't care less. We literally had a ceiling collapse on us and they refused to do anything about it and told us to move out if we didn't like it!! you have to threaten these guys with NCAT in order to get them to do anything. They are rude, unprofessional, unhelpful, refuse to adhere to the laws and they are thieves. I am looking at a class action against this agency as they are negligent and believe they are a law unto themselves. Absolutely disgraceful.

Incentivised ReviewNo
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Kurt

KurtSydney, NSW

Worst realestate in the world avoid at all costs

published

Do not deal with this agent
They lie cheat and steal
They take rent out once you’ve moved out and then won’t give it back
Any problems in the rental won’t be dealt with good luck getting a response from these crooks
Avoid at all costs

Incentivised ReviewNo
Chathurika S.

Chathurika S.Sydney, NSW

Worst agent ever

published

They are very unhelpful and unprofessional. Customer service is the worst. When we gave notice period, lady who was in the office told us it does not matter what is written in the contract. When we asked for the bond details she did not show it to us and told to talk to manager. We emailed to the manager he did not respond.
Basiclly they will lie to your face like nothing.They will never respond to your request. When it comes to bond money they will try hard to reduce the maximum amount of money from it no matter how nicely you use the apartment and clean it.

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Worst real estate agent ever!! They have such horrible reviews that they even hid their Facebook and Google reviews.

published
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I am

I amSydney, NSW

There should be a negative star

published

Horrible horrible customer service from the strata management acting like they are the authority and not getting that they are working for us as owners. Purposefully messing up contact details. Dumb enough not to check what they said previously, so their lies are not that hard to detect. Simple things are turned into issues for this reason. I recommend you stay away from them.

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NOT A GOOD AGENT

published

No reply on text from agent. Worst agent and a bad people for sure. Feel like they are working just for money not to help people. I have just taken a lease and they are not responding on it. One of the most useless agent. So late service.They aren’t even able for a one star to be honest.

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Page 1 of 4

Questions & Answers

Fallon Irish

Fallon Irishasked

SP asked me to put in my information on a templated envelop when I was submitting my keys for vacating. The envelop asks for my vacating address, forwarding address, date and time of submitting keys; even asks for my contact details and bank details but I forgot to put; and I had to sign it (on the tenant's part).
The receptionist took my keys, put in the envelop, sealed and put it away without signing on it (on the agent's signature part) and did not give me any receipts for receiving the keys.
They only told me that a lady named Henanne will contact me regarding my bond.

Later when I was researching on Tenant's Union on How To Get Bond Money Back When Moving Out there's a piece of information that said:
3. Sign the claim form:
- Put your bank account number on the form so the bond money can go straight into your account.
- Write down a forwarding address (where you will be moving to).
- Do not sign a blank claim form. Make sure you know what the form says before you sign it.

I was freaked out thinking I had accidentally signed a blank claim form without knowing it.
I want to ask if their procedure is right or wrong? Was that envelope that I signed actually a blank claim form? Had anyone been in situation like me? And what can I do in this situation if this goes bad?

P/S: they forgot to cancel rent payment so after I submitted the keys, on the following day they still charge me the next rent payment.

3 answers
Cameron M.
Cameron M.

First go talk to them nicely in person. Most likely they will talk to you or then avoid you and drag it out on you, if this happens go threaten them for your rent money and your bond. That's the only thing you can do that will work. You must exercise harsh tactics on those people otherwise they will exploit you till no end.

Fallon Irish
Fallon Irish

Thank you for your reply Cameron

Cameron M.
Cameron M.

No worries, don't forget to shame them once you are finished, tell the world through review sites like this. Also make them compensate you for your time wasted if possible. Hence they will learn because regretfully, thats the kind of people they are.

laura

lauraasked

I am currently dealing with Strathfield Partners and they have been very unhelpful and unavailable at claiming bond (I had a really bad tenant who made some damage at my property and I would now have to replace carpet at the property) - has anyone dealt with Fair Trading NSW before to seek advice and were they being helpful?

2 answers
JHawkins
JHawkins

Hi Laura. I suggest speaking to Frank 0411 428 223 or Robert 0419 446 641 directly. They are the heads of the company and are really helpful and efficient with any problems

Cameron M.
Cameron M.

Good luck speaking to the directors, because in almost all circumstances you will be directed to voicemail with no reply. If you ask the other employees to forward you they will tell you that the directors are away. They are good at avoiding customers.

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