SubjectMate
Verified1 review
Signed up for one $59 subscription and ended up billed 7 times ($59 each) across two accounts. The issue stemmed from a faulty subscription status display — after paying, the dashboard kept showing "trial - cancelled" instead of confirming the subscription was active, so repeated renewal attempts each triggered a new charge rather than showing as successful. No email or in-app notification was ever sent to indicate multiple accounts/subscriptions existed.
The owner did respond after I raised the issue, acknowledged the subscription-status display "could have been clearer," but only offered to refund $66 — treating the remaining $354 as payment for "six months of access" I never requested, wasn't notified about, and didn't consent to. We use the service for one child; there was never a need for six months or six accounts.
Still awaiting a fair resolution. Would recommend avoiding until this billing/status display issue is properly fixed — and be very careful attempting to renew a subscription that shows as expired, as it may already be active
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Hi Glenn, Thank you for sharing your experience. We’re disappointed that we were unable to reach a resolution directly despite our efforts to work through this matter with you.
We thoroughly reviewed the account and billing history after you contacted us. To clarify, the charges did not originate from a single $59 subscription repeatedly billing you. Our records show multiple separate trial registrations and subscription checkouts initiated across two accounts, with each subscription subsequently progressing through its individual trial period.
We communicated with you directly, investigated the circumstances and took steps to prevent any further charges. We also attempted to reach a financial resolution with you before the matter was ultimately referred to your bank. The disputed funds have since been returned to you through that process.
We appreciate that the experience was frustrating and have reviewed our subscription processes following the matter. However, it is important to clarify that the billing history reflects multiple separately initiated subscriptions rather than a single subscription unexpectedly generating seven charges.
We wish you and your family all the best.