Sunbeam Australia

My Foodsaver vacuum and sealer machine (VS4500) stopped vacuuming, I knew from previous experience with a coffee machine that contacting Sunbeam would be a waste of time so I googled the fault online. Indeed, that was a common problem (foam gasket failure). However, after many attempts to purchase replacement gaskets, I was advised by Sunbeam's… Read more

spare parts Australian agent and then by Sunbeam itself (never a pleasant nor problem resolving experience), that replacement gaskets are unavailable for this model! What?? They are still selling this model in the marketplace and advise gaskets should be replaced every year. How can one replace them if they do not exist?? So am I just supposed to throw this in the bin??? This is just fraud!! Stay away from Sunbeam!!! It is not the Australian company we grew up trusting! Will never buy another Sunbeam product again!!

I have been emailing sunbeams customer service backwards and forwards with absolutely no resolution. I purchased a sunbeam dura ceramic frying pan 11… Read more

months ago, and I'm having horrendous problems with a faulty thermostat. On the lowest of low temperature it is totally burning food and also burning the base so badly that the food is then not edible, and the frying pan has to be soaked overnight and totally scrubbed the following day. After endless emails requesting assistance as the frying pan is still under guarantee, I was finally told, that they don't stock these at the moment and to purchase a new electric frying pan. I don't want to purchase a new one, as I have already stated, mine is only 11 months old. I am appalled at the lack of care and assistance from customer service. My electric frying pan was brought online..I would appreciate help on this, as I was going round and round in circles with emails, to be finally told to basically go away.. Many thanks in advance. Sheree Crerar Content Removed]

Finally after 13 months and several emails going backwards and forwards between Sunbeam customer service and myself we have had a resolution. We received a new Sunbeam Electric Frypan this afternoon via courier. 14/07/2026. It's been washed, oiled, heated and primed. Thank you Sunbeam for finally resolving this situation. Best Regards Sheree

Leaking from bottom of machine while in use – The EM 7000 Sunbeam Coffee Machine is leaking water only during operation from under the unit No problems using the filter and frother as the coffees turn out as normal. Just a leak problem. Show reply

spare part request – My Olkar Professional now 25 yrs old is still in excellent working order> Im looking for a replacement for the pusher that you use to feed items My pusher cracked years ago and Ive been holding it together with electricians tape but would love to find a replacement for the pusher I think the product number is LC 76101 can anyone help me ? Show 3 replies

Would use again – Prompt and accurate service to supply parts for our coffee machine. Couldn’t have been easier. All parts were as described. Easy to order.parts arrived very quickly and in good order. Show reply

My Sunbeam Mini Barista EM4300 started pumping water at 1 am. A fire hazard if no one work to turn off at the mains. Not covered by warranty as expired. Raised with Sunbeam, they stated it was isolated case when the internet shows its far more prevalent. This is a design issue, not wear and tear which would be reasonable if the pump (for example)… Read more

had lost pressure. This was an electrical fault with unforeseen danger. DO NOT buy this machine. DO NOT bother with Sunbeam assistance as they have scripted non technical responses. Reported to ACCC.

Sunbeam’s Flawed Design, Lack of Repair Support, and Environmental Irresponsibility – A Toaster Built to Fail by Design I purchased a Sunbeam toaster (Model TAM1003SS) in August 2023. After just over a year of very light household use, the push-down handle snapped internally, making the toaster completely unusable, even though it still looked… Read more

virtually brand new.

I wasn’t asking for a free replacement, but I did expect some level of support for a product that had barely aged. What I encountered instead was appalling:

• No spare parts available: not just for this model, but for any Sunbeam toaster, according to both the company and their authorised parts supplier. • No repair options:despite the fact that the failure was caused by a single, easily replaceable plastic bracket. • Shockingly poor product design: the only component that experiences regular wear (the push-down handle mechanism) was made from cheap, thin plastic. It was virtually guaranteed to fail well before the end of what should be the expected lifespan of a toaster.

Even more concerning, Sunbeam admitted their design team is aware of this fault, and yet they are doing nothing to redesign or improve it. They knowingly continue to manufacture and sell a product with a structural weakness that cannot be repaired, a textbook case of planned obsolescence. This fault could have been easily avoided. The bracket could have been designed to be replaceable, or made from a durable material like metal. But instead, the appliance has been engineered in a way that ensures it will be discarded after a minor failure, a decision that is both irresponsible and unsustainable.

Under Australian Consumer Law, products must be of acceptable quality and fit for purpose. A toaster that fails after minimal use and cannot be repaired clearly doesn’t meet that standard, regardless of the manufacturer’s expired 12-month warranty.

Sunbeam’s approach reflects a complete disregard for product longevity, customer support, and environmental impact. This is not just bad customer service, it’s irresponsible product development in a time when sustainability and repairability should be a priority.

I strongly caution others against buying Sunbeam products. If you care about durability, repairability, environmental responsibility, or simply getting value for your money, look elsewhere. Once a Sunbeam product fails, you’ll find no help and no accountability.

I have a sunbeam coffee machine which is a year and few months old. It's been malfunctioning ever for the past couple of months. Contacted sunbeam and followed their advice on descalling it. Spend about $50 buying all the items for it and it didn't fix the issue. Spend $90 getting it checked out by a technician. A month later they came back to… Read more

with a quote almost the price of a new machine. I took it to my sparky to get it fixed, ordered a part and have been waiting for sunbeam to restock the part for about 10 weeks now. There are no updates from Sunbeam or support. Never buying another Sunbeam machine again. P*ss poor customer service.

Terrible Customer Service – Sunbeam Doesn’t Stand By Their Products – I have been a loyal Sunbeam customer for years, but after my recent experience, I will never buy from them again. Their customer service is absolutely disgraceful. When my product failed well within what should be a reasonable lifespan, I reached out expecting some level of support. Instead, I was met with dismissive, unhelpful responses and a… Read more

complete lack of accountability. Sunbeam clearly does not stand by their products or care about customer loyalty. Once they have your money, you’re on your own. They make it nearly impossible to get a fair resolution, and their so-called warranty support is a joke. It’s clear they are more interested in profit than in maintaining any sort of quality or integrity. If you’re considering buying a Sunbeam product, DON’T. There are far better brands out there that actually value their customers and stand behind what they sell.

don't expect them to stand behind their products – Sunbeam toaster failed after three years normal light consumer use. Sunbeam says that Australian Consumer Law warranties of reasonable quality don't apply as, it seems, they regard three years till failure as acceptable lifespan for a simple product. In "mediation" they simply maintain a pretence of caring while stonewalling on admitting responsibility. Remember when a toaster lasted years and years?

WORST customer service EVER - 3 months to get a repair – Sunbeam customer service is the biggest joke ever. I bought a Cafe Series coffee machine less than a year ago, it developed issues and needed repair. 3 MONTHS later and I have only just received it back. They wouldn't even pay for a courier to deliver it so that I didn't have to do a 3 hour round trip to pick it up - which given that the… Read more

machine became faulty in under a year and cost me $800, and the repairs took THREE MONTHS - I feel was a very reasonable request. What a joke. That's the last Sunbeam machine I'll be buying. I've got a Breville now (as I couldn't wait 3 months for the machine to be returned) and the repairer said he can repair that the same day if needed - but not so for any Sunbeam. Not only that but the $500 breville is SO much better than the cafe series. Good riddance Sunbeam. I used to rave about your machines, but you've gone DOWNHILL.

KEEP AWAY FROM SUNBEAM – DO NOT BUY SUNBEAM. Bought a new Sunbeam multi cooker deep fat fryer Model DF4500 from Myer in Oct 2024. This fryer failed on the second use, within one week of buying it. Would not heat up, even on max setting. Did not look at reviews because the last Sunbeam lasted for years, but when i did i found many people have had same problem with this… Read more

product. This brand quality is no more. Took fryer back to Myer who gave me a full refund. WILL NEVER BUY SUNBEAM BRAND AGAIN.

No customer support – A ten month old Sunbeam Compact Barista Espresso Model EMM2900SS started leaking water from the steam wand. Emailed Sunbeam Australia support directly. After they requested a provinence photo, plus a video, and the invoice, they told me to go to the retailer! Complete waste of time. I'll be avoiding Sunbeam from now on.

DO NOT BUY ANYTHING SUNBEAM – DO NOT BUY SUNBEAM PRODUCTS As you can see many bad reviews for the same thing! The machine is faulty. Do not buy any sunbeam product they will not help you. We purchased a $750 coffee machine, after 18 months the machine is broken. The machine has electrical faults, water coming out of the buttons, extremely dangerous. Sunbeam have refused to… Read more

assist us in fixing this machine because it is out of 12 month warranty. A machine of this expensive and 'quality' should not be having electrical issues after only 18 months. Clearly a fault of the machine and sunbeam should be repairing as this is a faulty machine only 18 months old. Companies will always repair out of good faith when they are just outside the warranty period and a clear fault with their product. Not sunbeam they don't care. STAY AWAY FROM THIS COMPANY

throw rug – sunbeam electric throw rug heat not good enough in a cold climate maybe in a mild climate ok if your night drops to 12 degs or less even on the highest setting it is useless, not enough heat

Sunbeam have stopped shining – Something appears to have happened to Sunbeam products sadly. I've had a Sunbeam EM3800 (which there are reviews for on here) which was first released in 2005 that I must've purchased around 2009 and after a couple of seal replacements the machine is still going strong, and I normally use it at least 3-4 times a week! It's such a great little… Read more

coffee machine and I absolutely adore the aesthetics of it.

But my dad purchased a Sunbeam kettle about six years ago and after only a couple of years he had to chuck it out. It was the Sunbeam Morning Frost Glass Kettle (again, reviews are on this website) and just like one of the images pictured the plastic ring around the top of the kettle cracked, likely because it failed after a certain number of expansions and contractions because of the steam. Being a kettle it was lucky that the problem wasn't more serious like the handle breaking off from the body, because if that happened he could've been scalded as a result.

I've been reading reviews lately of Sunbeam coffee machines and a lot of them seem to say the same thing: that the machine breaks after owning it for 12-18 months and if it breaks out of warranty there's no way to get a replacement. Why are Sunbeam making it so that their products fail so quickly? I get it, companies need to make money, but forcing your loyal customers to buy new products because the one they have failed is not the right way to go about it.

I can't trust Sunbeam for quality anymore, but luckily Breville is around and they are actually still Australian owned so I'll be considering their products going forward. It's a bit sad because I've always have a soft spot for the Sunbeam brand, but it's clear their products fail after an unreasonable amount of time. I hope this changes going forward.

Trading illegally not obeying consumer law – Bought $150 iron barely used was just out of 2 yr warranty. Numerous emails stating they were disobeying aust consumer law because they refuse to refund or replace. Iron stopped heating. A product has to have a reasonable life span and 2 yrs is not.

sunbeam HG 6600 electric BBQ – We had one of these BBQ's and it just stopped working despite the fact that it had only been used about 6 times since purchase. Although this bbq was not long out of warranty I am very disappointed by its failure and the lack of support from Sunbeam. I have since found that this is a very common and well known problem, the plug is usually the cause and I think that the least Sunbeam could do is to offer replacement plugs.

Perfect blender, until it isn't. DO NOT BUY SUNBEAM, YOU HAVE BEEN WARNED, because you won't be able to fix it – I bought a PB9800 blender - from the Good Guys - my second one, because I did not learn from my first when it leaked. Just over 3 years of ownership and the blade assembly started leaking, very disgusting as all sorts of blended food would collect through the assembly and trickle into the motor. Do you think I can buy a spare blade assembly? NO!!… Read more

They don't exist!!! So much for being eco-friendly, I have to bin the motor, the jug, the whole lot, because of a $60 part... Never will I ever buy ANY SunBeam product again. Shame on you and on the not-so GOOD GUYS too!

And they responded to this with "ooooh so sorry that the product didn't meet your expectations". In other words, "too bad customer! Tough luck!"

Sunbeam Barista Max faulty, but excellent customer service – Our Sunbeam Barista Max started leaking from the grouphead about 9 months after its purchase, with regular use several times a day. I was looking for replacement parts and Sunbeam were responsive and kindly provided a replacement machine. Outstanding customer service!