I had a top of the line Cafe series planetary mixmaster 1200watt which I got to use half a dozen times before it broke down. I contacted sunbeam and 6 months later They have replaced it with a very basic 800watt mixer. I made contact with them and they could not get me off the phone quick enough I would never recommend there products to anyone I also bought a kettle that lasted less then a year. Very poor product and even poorer customer service.
Sunbeam had promised me a replacement for my eletric blanket and its three month and I have still not received , I have called 15 - 20 time same stupid answer takes 7-10 business day and now its three month
I have send so many email but no respond .
Very very bad customer service
I didn't know that it take more than three month for my courier to each New Zealand from Australia
What special courier service is this I think even local post wont take more than 1 week to reach
I would not recommend any one to buy anything from Sunbeam . My family and me will never go for sunbeam
VERY VERY BAD SRVICE
Just purchased the latest glass water boiling jug as I was so happy with the last one. However, this new one has been very badly designed, and I can’t understand it. It is very heavy and the spout will not pour unless the jug is fully horizontal for just 1 litre of water and at maximum fill the water not only comes out of the spout but also the lid as it has to be horizontal.....NO NO NO....no quality control on this one. I also tried to send this to the manufacturer but it was so difficult with requiring usernames and password that I had to give that a miss.
I bought sunbeam breadmaker. Goong back to panasonic. Does not cook properly cooks all around the edges and nothing on top. Does not provide what it is supposed to . Also bought a toaster brand new and cooks one side of the bread only . Emailed a complaint andwas sent a generic email back stating would be in touch within tgree working days. A week later still no response . I have been trying to call but waiting period unbearable. Finally got through today . Asked for a refund. I live remote WA but beed to take it back to Perth to tge shop I bo...ught it from . What a joke. Sorry for inconvenience they say. My inconvenience is I now have to travel at ny expense to go back to Perth buy another unit to cart back to my home town. $600 on sunbeam products I spent and nothing works never in my life would I buy sunbeam products again .obviously they do not care about their consumer or whether their products actually work. Never again
Poor customer service
I have a Sunbeam heat pad which is just under 1 year old, and it has stopped working. I have raised a support request via the Sunbeam web site and got an automated message advising me that I will be contacted within 3 business days. A week later, nothing. I then called the customer support line, twice over the past 2 weeks, and were told that heat pad is not in stock and they have no view on when they will have stock. I told them that I shouldn't be left in a lurch and asked to speak to a team leader, twice, and two weeks later, no one has contacted me.
Sunbeam used to be a good brand, but this is just appalling.
It took some time but when i got through to the customer service team, I told them about the leaking issue I have had with my barista max. They gave me some trouble shooting steps but they didn't work so they asked about when i bought it and i still had a month left on my warranty. They advised me to return it for a replacement which JBHIFI did exchange for me. Happy with the new one because the colour of the new one is soooo nice, mat black.
Got an a little upgrade for my kitchen look under warranty, didn't need to spend a cent.
Disappointed with the Brand
I already review about my grill that got replaced out of warranty due to button coming off I might say it happen again, we have a 4 slice toaster that burn bread pretty quick even it on right settings, Sunbeam tower fan got replaced 2 times under warranty as well. I feel this brand really disappointed our family I strongly suggest shop different brands.I won't recommend Sunbeam to anyone.
Sunbeam Alinea 4 slice toaster
Bought this product four weeks ago. The only good thing about it is its appearance. Cost $99.00 so expect a reasonably good toaster. You have to turn the browning control to full and do it twice before bread will toast to a reasonable brownness. I have had $25.00 toasters that have done a better job. Extremely disappointed as Sunbeam is such a good brand usually.
- Verified customer
Great after Sales Service Thank you Maverick and the Team
We had a discontinued mixer. It was working perfect and Machine just died. My wife contacted sunbeam customer care requested if they can repair the machine. Maverick contacted us and requested to verify some product details and offered us a brand new mixer. Then COVID-19 happened. Surprisingly Sunbeam kept their word and organised to delivery of a new upgraded mixer. Thank you Maverick and the team for your prompt and kind gesture.
Non-existent customer service
Strongly suggest that you buy your products elsewhere if you are into that customer service thing that people often talk about these days.Have emailed them twice through their website and still no response so I'm guessing they are making enough money not to bother responding to requests from their paying customers. Perhaps close that section of your website down, you're not using it
PLEASING CUSTOMER SERVICE
Sunbeam customer care staff helped me with my faulty coffee machine that was just a few months out or warranty. They offered to replace it and I am very pleased with my new product. While it took a while to get organised, it was at a particularly awkward time due to Covid19. In the end, I was satisfied with the service I received. Thank you, Sunbeam.
No Answer to Phones or unable to send Email
Been trying to get through via a phone call, but to no avail. Try to send email but the captcha section not working therefore the email won't go through. So much for warranty and trying to get explanations for faulty electric blanket. Very disappointing.........
- Verified customer
ZERO CUSTOMER SERVICE!!
I recently bought a Sunbeam Foodsaver. I could not find the serial number to register the purchase with Sunbeam so I used their online contact page to seek clarifiaction. That was on 12 April and the auto-reply said they'd be back in touch withing 3 days. Well, there's been no reply - despite FOUR FOLLOW-UP EMAILS to them. Why have a contact form if no one cares enough to check the inbox and/or reply.
Beware this brand, I say.
Customer service not up to standard....
A 14 month old blender stopped working under normal use. No smoke no smell just stopped. There did not seem to be an easy way to fix and to repair would have been more than replacement. In the first instance Sunbeam were great in offering a replacement but then the replacement that was offered was of an inferior quality (as the unit I had purchased was discontinued). I went from having a 900 watt machine with 1.5 litre capacity to a 500 watt machine with 1.25 litre capacity with less functionality. My expectation is that surely if the unit ant be replaced then you offer one to the same standard and or better, not a lower quality option. I have accepted the replacement machine but will no longer purchase sunbeam products.
YAY FOR SUNBEAM!!!
I have quite a few Sunbeam products and have been very happy with them. The last item I purchased, however, didn't live up to expectations. Wrote to Sunbeam via Product Review and they ensured that I could return the product to the place of purchase and receive a refund. Now, THAT is service!!! I have no hesitation in buying more of their products.
Faulty kettle promised to be replaced but never arrived
I contacted Sunbeam regarding a kettle which was a few months out of warranty. Emailed all the information, pictures of it, specs and receipt. I was informed that they would replace it "out of good will". Followed all their steps in regards to quality control and 3 weeks later I still have no kettle!! I can't seem to get in contact with their office as the calls keep bouncing off overseas. I have emailed them so many times to see where the process is up to - to no avail. They simply don't answer their clients (or now former clients) product iss...ues. You'd expect a $149 kettle to last longer than 16 months. To add insult to injury, it's a product for my mother who is on a pension and simply can't afford a new one. In the interim she has had to use the stove and saucepan to make a cup of tea. This was all explained to them. I find it hard to believe that her 60 year old toaster and Mix Master are still going strong with not a single repair in their life - yet this kettle failed so early into it's life. Last time we're purchasing anything Sunbeam!! Customer service is woeful.
Purchased a sunbeam mix master classic about a year ago have used 7 times in total !! was mixing a cake on this day when little black sprinkle like things were appearing in my cake to my surprise the actual tool was spinning and breaking off like actually disintegrating while spinning so i stopped machine with 2 parts of the whisk tool in my cake batter!! Rang the company said if i don't have my receipt to bad nothing they can do & directed me to a web page to buy new whisk tool. Only used a handful of time & wasn't asking for a new mixer just ...the replace the faulty tool!!! no help what so ever after spending $250 on the machine you think they would be loyal to there customers but no? Really bad in resolving the issue just telling me to go buy another one. Not happy & wont buy sunbeam product again very bad customer service.
Product failed but Sunbeam replaced Item was 2 weeks out of warranty
Purchased a Sunbeam milk frother from Good Guys. Motor failed 2 weeks out of warranty so 2-3 stars for the product itself. 1 star for Good Guys (not included in this rating) as they wanted nothing to do with it.
However 5 stars for the Sunbeam customer service lady that approved a warranty replacement over the phone instantly and without question, gave me a warranty number to give to Good Guys and they replaced it over the counter.
Questions & Answers
I have been enjoying using Sunbeam Coffee machines for years. however the latest one I purchased last year just died , just 2 months out of warranty. The machine I purchased from DAvid Jones is the EM5300 Barista Max. I can send copy of receipt. Please point to the right direction to have it fixed or are there any other consumer warranty that I can avail. I would appreciate your help. Thanks, Jeremiah Tioaquen
Searching for a Manual for an Iron but the Sunbeam Page says my Model doesnt exist even as I am holding the iron and typing what is stamped on it - SR5340 type 424
I have tried to contact Sunbeam but each time it requests a model number and the page insists the SR5340 doesnt Exist
How can I find a Manual for my Iron " Sunbeam Ultura 5340 Platinum "
Hi I have a VS6100 Foodsaver for about 2 or more years. You need to press on both edges for the power to come on. Now I need to keep my weight on the left side or it will switch off. Is there anything I can do fix it? Thanks
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