Sunbeam Cafe Series PB9600

Not nearly as good as its predecessor – My first sunbeam blender continues to work well but this one has had leaking problems around the blade. The blade was replaced without complaint by sunbeam within the guarantee period but was not resolved, so I am not surprised to see it discontinued, but though the first continues to work very well, I am nervous to replace my other lest I have… Read more

similar problems. The first has done me well in the cafe for a number of years, the later only a couple.

No value for money! – Using from 3 years 3 trips to service center,one for jar replacement under warranty, 2 more for seized blade assemly spent approx $100,. Powerful noisy motor, Takes ages to puree grated coconut Food gets heated a lot Plastic jar discolored, Body finish doesnt last long Poor quality,Poor performance, No value for money  Show details

The Jury is Out – We have had a PB9600 for about a year, it was a gift and we probably would not have bought one if we read these reviews. It has had light work mainly blending cooked vegetables for soups. Last night the bearing failed and I phoned Sunbeam this morning. Initially they were keen for me to approach a local repairer for the Blade Assembly at my cost… Read more

but when I mentioned 'fit for the purpose' I was offered a 'good will' assembly.

Thanks Jessica, appreciate it but if the product is as bad as the reviews suggest it should probably be withdrawn from sale.

great longevity from this blender – I purchased this blender in 2007 and got eight years of heavy duty daily use from it; smoothies, soups, cocktails. Very pleased with the performance. Over the last year the plastic jug began to perish and crack and recently it started to leak from the cracks. I did put it through the dishwasher quite a bit. Anyway, very pleased, I just wish the… Read more

replacement jugs weren't so expensive, it was nearly as much as a replacement unit so I got a new blender. I felt bad binning the perfectly working base, the new blender jug won't get put into the dishwasher.

Would not touch it with a barge pole! – I went through 3 blenders in two years. Twice replaced by the local electrical retailer where I purchased it from. Then one blender was replaced by Sunbeam. Sunbeam would not replace the 4th blender because it has already been replaced. The bearings in the shaft wear out quickly and can not handle a decent smoothie cocktail. Now days there are… Read more

far more superior products on the market. Don't waste your money on Sunbeam. It had the strongest motor on the market when I originally purchased it. The bearings in the shaft wear out causing the liquid to leak down through the cutting shaft all over the motor.

Sunbeam cafe blender makes the best smoothies – I have found my 2000w Sunbeam Cafe Series crushes ice and makes great thick shakes the more ice cubes I put in the more like icecream it feels whe I add milk. I have had my blender for about two years and use it every day in summer time. I would definetly buy another cafe series blender. I like the way it crushes ice cubes

Terrible – We paid $238 for a blender that makes more noise than an angle grinder cutting through cement and a jug that will crack at the base after only a few uses. This jug problem is the most annoying as Sunbeam refuse to admit there is a problem and will make you jump through substantial hoops to get it fixed. Don't buy one is the answer. Sunbeam make… Read more

the clain that the polycarbonate jug is stronger than glass but we are now on our second jug and they are looking to blame us for its demise. we have never used hot liquid in it nor have we dropped it. Shonky customer service. Nothing at all Noisy as hell and the jug will crack.

Terrible – Useless if you need to replace the jug every 3 months as is my experience. I don't mind if Sunbeam supply a new jug regularly. They should fix the bearing problem. Its power and efficiency. Just as the reviewer loges2798 pointed out, the just has cracked - the part that holds the blade assembly. The noise, is, I think due to faulty bearings in the… Read more

blade assembly. I think the jug bearings are designed for the less powerful models (e.g. 1,200) and cannot stand up to the higher speeds.

Terrible – Now that I've read comments by other reviewers with similar problems, I have to assume the blade assembly is just poorly designed for this model. Sunbeam really need to fix the bearing problem before selling any more. large jug I dislike the noise it makes - turns out to be a grinding noise in the bearing of the blade assembly. I bought a… Read more

replacement blade assembly assuming that it was a one off problem, but the replacement blade is now grinding as well.

Terrible – Good blender performance, very very noisy, major problems with parts failures - particularly so-called sealed bearings. It seems that the blade bearing is not up to the job. Good power and speed. Liquidises very well. Absolutely atrocious noise level (really should come with a warning to use hearing protection). In 3 years - the control on the… Read more

motor unit stuck - replaced under warranty. Then the bearing seal on the blade assembly failed about 3 months out of warranty - so I bought a new blade assembly. Then the jug cracked at the bottom (out of warranty so I brought a new jug). Then the replacement blade assembly failed again after about 18 months (last week). I'm not buying another one. It's obviously a design problem in the blade assembly (given the noise and two bearing failures). I'd rather spend the money on a different brand of blender. It's a real shame, as this is one of the most powerful blenders on the market and has performed well - but the quality is just not there. Incidentally, I haven't abused or overused the item. I make a green smoothie daily and make a batch of soup about once a fortnight. The thing would have had less than 10 minutes use a week on average.

Terrible – Never buy this product. I am very surprised that Sunbeam continue to sell it at all. It is so loud it hurts your ears and the plastic design is fundamentally flawed. None to mention This is one of the worst products that I have ever purchased. Other reviewers say it is noisy and compare it to an angle grinder and they are not exaggerating. I have… Read more

to cover my ears to use the unit on high speed and if I was using this is the shed, I would wear ear protection.

But wait there's more, the plastic has cracked at the base and I haven't used this blender much at all because it is too noisy. The crack means that the contents leak through the base between the plastic and the lower metal seal. Tis means that I have the completely remove the gear mechanism from the plastic beaker after every use. A spanner like tool is provided for this purpose and it is really needed as it is not something that comes apart easily. The design of the plastic also makes cleaning difficult as the underneath of the beaker is poorly designed with difficult to clean parts.

Contrary to the promotional blurb, it is not able to mix small quantities and needs to be about 1/4 full before the contents mix and even then, the square design means that some ingredients lodge in the corners.

The base for this unit is also very heavy and overall, the unit is quite tall, so if you have it on a bench the top is too high.

OK – Simply the best. It perform what ever u want. It's not noisy as the one I purchase in America (different brand) that is 2 times noisier than this one. Powerful, Elegant, Exellent taste It does not last long. Some leaking for now using nearly one year. It may because I used it everyday.

Powerful but parts let me down – I loved the power of this blender, great with ice. BUT I bought this product because of the warranty, it was expensive, hence I thought it would last longer than other blenders. The 3 year warranty was only for the motor not blade assembly which failed at about 1 year, very dissapointing. I have just bought another blade assembly so will see how… Read more

long that lasts! The handle design is also poor with a small hole that lets water in when you wash it and won't come out. Good power Blade assembly, noisy

will never buy sunbeam again – I purchased the PB9600 and had the jug replaced under warranty as it developed stress fractures around the base. Within a few months the fault developed again and this time they refused to replace it. The customer service rep insulted my intelligence by explaining that making a cold drink and rinsing the jug in tap water caused the metal blades to… Read more

expand and crack the base of the jug. I don't think so! The temperature difference is not enough to cause that much expansion, it would have been picked up in R&D and quality control testing if that was the case, and it is the recommended cleaning procedure in the care instructions so doubtful it would be the cause of the problem. It took almost three months - five emails and three phone calls with nobody bothering to respond until I finally got a response about the second warranty claim. Their advice? buy another jug. My opinion? fat chance!

appalling customer service, stress fractures developed in jug

Smoothies?.Iced Coffee?..Frappes? Cafe Experience In Your Own Kitchen – My Experience with the Sunbeam Cafe Series has been extremely positive... I Like to make a Health Smoothie/Shake that i learnt about in Thailand.. And to my pleasant surprise using my Sunbeam Cafe Series my own shakes had a much more smooth delightful texture, and with the powerful 2000 watt motor ICE CUBES was crushed to smithereens! Allowing… Read more ·  3

my beautifully blended meal replacement, to taste Icely Chilled.. Creating a delicious experience for my Sense of Taste.

Sunbeam You Have Outdone Yourself With The Cafe Series!

I Am IN Love with mine... Smoothies? Frappes?? No Need to head to the local Cafe anymore..

my Cafe is exclusively in my own Kitchen...Where's Yours? The Ultimate Blender My Own Cafe at Home.. Ice Crusher To The Extreme Is Extremely Noisy When set on HIGH with The pulse Mode.. Don't Leave unattended.. I Recommend holding the top down!