Good apart from replacement parts pricing
When I bought this blender about four years ago replacement jugs cost $59.95, which I thought was reasonable. When the bearings on my jug died recently, Froothie determined that the cause was that I had somehow got water into them, hence no warranty, and asked $90 for the replacement bearing/blade assembly or $160 for a new jug! Fortunately the first generation Optimum 9400 is very similar to the Vitamix 5200, so replacement blades for the Vitamix 5200 fit the Optimum 9400 jug. I found these new on eBay for under $20, and for my usage (ice, smoothies, making flaxmeal) the eBay blades seem to work just as well as the original ones. Hope this helps anyone else with out-of-warranty repairs!
Purchased in January 2015 at Froothie for $498.00.
Great blender with a few issues
Firstly my sale experience with Froothie left a lot to be desired. Their lack of communication during the process was very poor and I doubt I would ever buy anything from them again. After payment I heard nothing for 4 days. Extremely poor.
The blender is great. churns through anything you throw at it with ease. it's let down by it's switch dial - it's complete rubbish. It never ever engages the first time. In fact 70% of the time you have to turn it 3-7 times to get the machine to turn on. i thought this would improve with use but nope. It's one of the worst switches I've seen on any product. it's garbage. The simple button layout on earlier models would be a far better option. I really hate the switch.
Brushes keep burning out every 18 months or less!
I am disappointed in the Optimum 9400 blender because since we bought it in June 2014, 3 sets of brushes have burnt out, and the blender just stops. We only do smoothies in it, not even nut butters which probably are harder on the motor, it is only used one or two times a week and it is an excellent blender when it works. Froothie Support have been good but it is frustrating and it costs us everytime we have to send it back. Is the Optimum 9400 2nd Generation better, have they improved it?
Blender brought in 2015, stops working the second time
The motor in my blender is unreliable. I brought the blender in 2015 and after a year (2016) the blender stopped running. I have to sent it back for repair. Today (Oct 2018) the motor went bizarre - slow and then fast (alternating between the two speeds) and will be sending it back. It looks very likely the motor in my blender base is very unreliable.
January 27th 2019 Update: Comparing the warranty between Froothie against others manufacturers
Recently my repaired blender (sent for repaired in Nov 2018) failed again. During that time (Nov 2018) I decided to purchase a Nutri Bullet MAX 12 Piece 1200 Watt N12-1207 to be used during the repaired by Froothie (my family cannot do without our daily smoothies). When the repaired blender arrived back, we again used the Optimum 9400 blender as we were happy with the blender. But alas, it fails again in mid Jan 2019 so have to switch back to nutribullet. During the blending of the smoothies the rubber band dropped and was cut.
Immediately we went back to the seller and without any question a replacement was offered instead of getting the customer to sent the blender for repair. Pretty disappointed win the handling of the warranty. Customers have to sent the blender back (a cost that the customers had to bear) and bear all the risks i.e. if the blender get broken on the way to the repair shop it is the customers responsibilities as the original packaging had been discarded. If the blender is under warranty (5 years), Foothie must be proud of the quality of their product/s. But repairs after repairs really put me off and are costing me dollars.
Stopped working twice
Purchased Feb 2016, stopped working March 2017.
After some hassle Froothie repaired it for no charge.(replaced motor)
Stopped working again in 2017, gave up on it and bought a $30 blender (with an easy to clean glass bowl) from the Good Guys.
I also had to replace the bearing in the bowl.
A Great Purchase
After a lot of investigation on what's on the market, I decided to buy the Optimum 9400 2nd generation and I'm not disappointed on any way. This blender is a sleek look and makes short work of anything that you put into it. A great test was a ginger elixir that I make make with 700mls of unpasteurised honey and 800 g of ginger root, this is offen a blender destroyer but was all done and dusted in 9 minutes. This machine was spectacularly powerful, quiet, and created a complete solution that doesn't settle.
I also wanted to mention the extraordinary service that I have experienced in my contacts with Froothie, their professionalism and genuine commitment to providing a quality product is both refreshing and admirable.
Best and most reliable blender ever!!
This blender is stand alone. It blends anything at all, and the different settings make it easy to operate. I have never had a smoothie so smooth before!! I use it so often now that it sits out on the kitchen bench permanently! THanks Optimum!
Super power, Super quiet, Super Impressed !!
I received my new 9400 2nd gen Blender ordered mid morning Wed arrived lunchtime the next day delivered to rural Vic, couldn't ask for better than that. Used to prepare evening meal last night and smoothie this morning, I thought I was making some pretty good smoothies with my old Sunbeam....boy was I wrong ! Until now I had not spent any more than $100 dollars on a blender so you can imagine I was a little anxious investing in the Optimum, after only 2 uses I'm confident I made the right decision. The build quality and design is impressive, the ease of use straight out of the box with a nice balance of simple auto and manual programs, the wide and low profile of the jug making it very easy to clean and I was very surprised in how quiet it was. I also had to contact your Customer service during the purchase to arrange delivery and your representative could not have been more helpful and very pleasant to deal with.
Many thanks for the great product and service very much appreciated.
Makes anything you want
A satisfying product that handles grinding grains to flour, as well as any food processing task. We use ours to make hommus, soy milk (it comes with a straining net), as well as the generic smoothie.
The only downside is that there is not function to remove the blades like there can be on low end blenders. This makes it difficult to get the last bits of whatever is being made out of the bottom.
Optimum 9400 blender - 2 years on
It is a powerful blender capable of making smoothies using frozen banana, ice, etc with a thick texture. I had an issue with the blade assembly leaking grease and liquid after 2 years of daily use, and after providing evidence, I can report that Froothie replaced this for me without any hassle as was within the 5 year warranty period. Most other blenders at this price point would have long given up (as my smoothies are very thick), and so I remain very satisfied with my Optimum 9400 despite having to do the blade change. The repair process took less than 5 minutes, and just about anybody could do it (found a video tutorial on the web ). Great product, tough as guts, and easy to service if needed. Highly recommended.
Wanted to buy the model that my workplace owns (1st gen), but Optimum doesn't have it anymore so I bought 2nd gen and was on discounted price! Completely satisfied with the product. Blends everything so smoothly in seconds!
Amazing high speed blender! Love it!
I’m super impressed with this blender! I have had other top of the range high speed blenders that cost double the price, yet this is VERY comparable to the other. I love that it has 6 blades, not just four. It blends so well and smoothly! And it’s not as loud as some others also! I LOVE the self clean option! It makes cleaning SO much easier, not having to try to get in under all the blades - so long as you rinse it right after using it! There are preset selections and then a variable speed dial. I need to have a good quality heavy duty machine, because we use our blender multiple times per day (at least 2-3) for all different things - smoothies, smoothie bowls, nice cream, sauces, dips, nut milk and the rest. We need a blender that can withstand this sort of stuff, and I’m very happy that this optimum does just that! Highly recommend to anyone looking for a high quality high speed blender, and looking to enjoy an absolute bargain at the same time!!!
Use it every day!
This blender is worth the extra $$. It is powerful and easy to use. I have purchased it a few years ago and use it every day, in the morning for smoothies and most evenings for things like soup, dips or cauliflower rice. It's still working really well!
I purchased this machine a few years ago, and it hasn't skipped a beat! I use it several times daily and it's been a game changer for me when it comes to the food we eat now. I had a small issue with the blade assembly malfunctioning, but after speaking with customer service, this was easily resolved and I was sent a replacement part that was easy to install myself. Would definitely recommend!
Not good value for money
I bought this a little more than a year ago for almost $500. I thought that for the warranty of 5 years, it should be good. the machine is too loud yet it cant grind nuts as easily as shown in ad. Once this breaks i wont buy another one. An expensive gadget but not as powerful as advertised
Chops up everything to a smooth drinkable consistency! So powerful, heats up very quickly to make soup. Love this machine, the reviews speak for themselves. It is really good quality machine.
Has been great until the bearings started rusting
Looks like I'm not alone in this department and it is an inherent problem with the design of the jug and the bearing assembly since others are reporting same issues with rust.
I've been very happy with the blender until I started seeing fine rust powder form everytime I use the blender.
It turns out the bearing at the bottom of the jug is rusted and now I'm being told that warranty on the bearing is only 12 months. This is an obvious design flaw. Kitchen appliance is bound to come in contact with water at some point and I find it very odd that the bearing rusts so easily especially since I mostly clean my jug by running the blender with warm water and detergent.
I don't know why on my invoice, they call their warranty "5 year full warranty" when there are exclusions.
This is misleading to say the least.
I've been offered the replacement bearing for 39.95, but if there's an inherent flaw with the design, it is bound to rust again.
Faulty product 9400 blender
I purchased the 9400 blender and within a year I've had two fractured jugs (2 litre). While mechanically it is powerful unfortunately I can't say the same for the jugs.
Can't live without it !!!!!!!
I purchase my Optimum 9400 just over a year ago .... it is fantastic. I use it every morning to make my green smoothie and it does a wonderful job of blending everything so well. I also purchased the single serve jug in September last year which I find is terrific for making healthy little chocolate snacks .... I can blend a small amount with ease.
What A Beast!
I purchased my Optimum 9400 late 2014. It has been nothing short of amazing. I use it 6 out of 7 days every week. No matter what food I throw in it, the Optimum 9400 brings it to the exact consistency I need it to be. With the speed control knob, I can leave things as course / chunky or fine / smooth as I please. I have nothing but praise for this blender. I highly recommend it to anyone.
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