Save your money, buy another brand
Do not recommend. The slow cooker is too weak, I literally have placed in 4 shanks on high (4hrs) and it isn't hot enough and didn't cook the meal. Save yourself the trouble, don't buy it. Side note - I have an old one and know how to use these.
- SecretChef HP5520
- Verified purchase
Slow cooker releasing smoke out of the dial
I bought this slow cooker a year ago from Good Guys. Never used it until today. Turned it on for the first time and see smoke coming out of the dial. Smells like something is burning. Coz I bought it long time ago don’t know am I able to return it? I lost the receipt can someone help
VERY DANGEROUS I DON’T RECOMMEND IT
Just purchased a new sunbeam slow cooker and it’s smells bad like electrical burning and Smoke coming out of the temperature control dial. I do Recommended anyone buying it s
I have had the same problems....purchased this 5.5 lt Sunbeam slow cooker as I already have the 4.5 lt which I purchased years ago and it works perfectly but I wanted a larger one for my bone broth ! Couldn’t be more disappointed! It becomes extremely hot and as for the cool touch handles! What a joke..they were red hot and the machine gave off a plastic burning smell, which didn’t go away. And thank heavens I always use a wooden cutting board underneath electrical products! The board was very hot! Not happy and I am about to return it to retailer now! And after reading other reviews, I will not purchase another one!
Purchased in June 2020 at GoodGuys.
Glass Lid Shattered to Pieces
I had the Sunbeam SecretChef HP5520 for some years now. On 13 April 2020 with no reason whatsoever the glass lid imploded and the lid shattered to pieces. When I tried to lift off by its handle, the shattered glass fell into my vegetable soup wrecking it entirely.
Get's unsafely hot
I'm a little disappointed as I always read reviews before I purchase a product.
I bought this slow cooker in July last year. The first time I used it, I used it on high as I wasn't quite prepared and the food burnt (I assumed this might have been my fault as I left the onion of the recipe out as I don't like it) product had a bit of a burning plastic smell, but I assumed this was just because it was new.
However, tonight I have gone to use it again on high, and the "cool-touch handles" ARE BURNING HOT, the control panel IS BURNING HOT. This is ...
A lie about capacity
I bought this a month ago on the basis it said it was a 5.5 litre cooker because I was replacing one I bought years ago that was also 5.5 litres. As soon as I unpacked it I could see this was a scam regarding the size. The pot has shrunk by at least 1.5 litres of actual cooking space. No wonder they can sell it cheaper because its real cooking capacity is only 4 litres. i measured it and that's that. So be warned. I hate lying on product capacity. This cooker holds 5.5 litres from base to brim but IT IS NOT A 5.5 LITRE CAPACITY COOKER
- SecretChef HP5520
- Verified purchase
A bit hot, but works ok
The device gets hot, but I think that's how it is. I was advised that I'd better place it on a stove to protect the bench. The pot and lid can be washed in a dishwasher. Works fine. No switch off timer.
This product is absolutely horrible! I was given this as a gift both times burnt my food on the low setting. Went back and got it replaced and this one does the same thing. Extremely hot to touch on the outside and cooked my food on the keep warm setting. This isn't okay. Defiantly returning for a refund. Will never get another sunbeam product again, way to dangerous. I should feel safe leaving my home with my slow cooker on however the smell that came off it when turned on and the fact the settings mean nothing. Lost my business.
Excellent value Sunbeam Slow Cooker
This is an excellent economical slow cooker. Simple suitable for a family of 5. The ceramic cooking dish looks great and washes easy. The Sunbeam is Great value, is simple to use, and retains sufficient juices to allow for great curries. Best test was a tradition Goat leg curry. Time for more slow cooked stews and curries
Love my analog slow cooker
I requested this for Christmas after my digital Sunbeam broke (after 13 months!!). I love this model, it’s cheaper and fuss free. It does mean you can’t set the timer to turn off or turn to warm but you can remedy that by using a wall plug with a timer. Overall a good product at a good price point. Love the ceramic bowl too, I kept the bowl from my digital model so now I have two. One for dinner and one for pudding afterwards!
Terrible, has wrecked my benchtop and chopping board
This is my second slow cooker, had the other one for years and never an issue (only died due to user error). Have used this one 3 times and it's wrecked my wooden benchtops - next time tried it on the chopping board and it's wrecked that as well. So dangerous - what a total waste of money - I'll be going back to Russell Hobs
Perfect cooking temperature, food comes out brilliant every time!
I bought this as a replacement for my Target branded slow cooker, which would consistently burn and overcook my food. So I made this purchase and I've had nothing but tasty and delightful results. It's so simple to just whip something up before work and chuck it in here knowing you can come home to a tender, flavoursome and delicious meal. I suggest cooking some beef spare ribs drenched with Sweet Baby Rays BBQ sauce if you want to treat yourself!
And disregard negative reviews below, most of which are just about the stainless steel casing getting "too hot". Well, that's what happens when you have a heating element on the other side of stainless steel. Use your brains, my god. It's a great cooker.
Does the job
Currently on sale at David Jones at an attractive price of $39.95, I went ahead and purchased one. I used it to cook and it did not disappoint! I am a working mother with 3 boys and it gets so busy esp before dinner time. I cook a night ahead, I pop everything in the slow cooker at night and have a really nice meal first thing in the morning ready for the night ahead.
Extremly hot on out side.
Have just purchased this cooker and it gets extremely hot on the out side...
That hot that it's untouchable ... Should this happen .
Have only used it a few times because I'm a bit frightened of being burned. Purchased from Myer store two months ago.
To replace an existing sunbeam slow cooker that I have had for years. Just needed a bigger capacity.
Slow cooking ridiculous and smells awful
I bought this product a few weeks ago and have used it twice. On both occasions the meat was tough and the vegetables hard. What bothered me more was the smell. The smell is absolutely awful and permeated through the food. It was inedible. I cant believe that this would be any good for your health eating this chemical whatever it is. I will be returning this product and looking for a different brand.
Bought this because our existing 3L Sunbeam didn't have the capacity I needed. As with the other one, it is easy to clean, cooks well and provides exactly the features required. As I have time available, I prefer to brown meats and soften vegetables on my induction cooktop rather than buy a multi-function cooker.
This cooker is extremely disappointing
This cooker failed after 2 years moderate use. Surely we can expect a longer and more reliable performance than 2 years. Although worked well initially it’s features are very ordinary.We will never buy a Sunbeam product again. Quality and reliability is non- existent. It is unfortunate that we can’t trust established brands anymore. Looking elsewhere in future.
Affordable but not great
For its price, it's alright because it does the job but it cooks slower than the times indicated in recipes.
Takes a very long time for the temperature to heat up and cook food.
The size is very decent and can cook for a family for 4-6 well.
Easy to clean.
Had a similar experience to J Ferguson. Put lamb shanks and vegs on low at 10am and at 5pm heard an almighty 'crack' and found the glass lid had shattered into my casserole rendering it inedible. Only had this cooker for a month and used it only once before!!!! Taking it back to The Good Guys today, very disappointed as I had a Breville for many years with not one hiccup until it. Not sure whether to try again or go back to Breville???
Questions & Answers
Just purchased a new sunbeam slow cooker and it’s smells bad like electrical burning and the outside is that hot after less then 20 mins turned on that even the “cool to touch handles”are hot
Why is this happening
I have always brought sunbeam products but this one I’m definitely not happy with
Question for sunbeam .is the ceramic insert free of lead, cadmium and Teflon in the 5.5 litre slow cooker And other nasties . I purchased one but not happy with no concrete proof and confirmation thanks A
Yes it is a Lead-free glaze on ceramic pot and during standard testing the levels of lead & cadmium are negligible and meet American FDA standards.
This is all specified on the product page here: https://www.sunbeam.com.au/Cooking/Slow-Cookers/HP4520-SecretChef-Slow-Cooker-4.5L.aspx
What is the power wattage please?
Hi JULIE T,
Thank you for contacting Sunbeam. HP4520 is 220-240W. HP5520 is 290-300W.
Kind regards, Sunbeam
|Category||Slow Cookers||Slow Cookers|
|Keep Warm Setting||Yes||Yes|
|Dishwasher Safe Parts||Yes||Yes|
|Dimensions||280 x 420 x 270 mm||280 x 430 x 290 mm|
|Weight||6.15 kg||7.1 kg|
|Manufacturer Warranty||1 year(s)||1 year(s)|
|Release date||Nov 2009||Nov 2009|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.