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Sunbeam products are always faulty. And they demand a receipt and don't believe that their products are crap. They demanded that I send a picture of my iron with the cord cut in half so that they might consider my case for getting a new one. Never buy from them again.
I actually wanted to also review the egg cooker and slow cooker but there's no option for their egg cooker. The slow cooker is amazing we bought ours close to ten years ago and it's still working today. The best way to use this is to cook ribs. Absolutely delicious and surprising much faster than cooking the ribs in an oven. Their egg cooker is also great, I just got mine recently and it's fantastic. I use mine to make perfectly soft boiled eggs since using a regular pot usually breaks my eggs or make the whites mushy.
Purchased at The Good Guys.
Not a good slow cooker. Do not buy
Put the cooker on slow cooking. Came home to extremely strong burning smell throughout the kitchen and lounge. Food thrown out. Couldn’t even clean the burnt food off the inside. Cooker thrown out. Got way too hot. Not happy.
Purchased in January 2020.
Save your money, buy another brand
Do not recommend. The slow cooker is too weak, I literally have placed in 4 shanks on high (4hrs) and it isn't hot enough and didn't cook the meal. Save yourself the trouble, don't buy it. Side note - I have an old one and know how to use these.
- SecretChef HP5520
I was offered a replacement form Sunbeam. I cooked Nihari (indian slow cooker meat dish) and it turned out to be amazing. It actually exceeded my expectations. Meat cooked to perfection.
Purchased in January 2021 for $39.00.
VERY DANGEROUS I DON’T RECOMMEND IT
Just purchased a new sunbeam slow cooker and it’s smells bad like electrical burning and Smoke coming out of the temperature control dial. I do Recommended anyone buying it s
Purchased in September 2020 at Bunnings Warehouse for $44.95.
I have had the same problems....purchased this 5.5 lt Sunbeam slow cooker as I already have the 4.5 lt which I purchased years ago and it works perfectly but I wanted a larger one for my bone broth ! Couldn’t be more disappointed! It becomes extremely hot and as for the cool touch handles! What a joke..they were red hot and the machine gave off a plastic burning smell, which didn’t go away. And thank heavens I always use a wooden cutting board underneath electrical products! The board was very hot! Not happy and I am about to return it to retailer now! And after reading other reviews, I will not purchase another one!
Purchased in June 2020 at GoodGuys.
Glass Lid Shattered to Pieces
I had the Sunbeam SecretChef HP5520 for some years now. On 13 April 2020 with no reason whatsoever the glass lid imploded and the lid shattered to pieces. When I tried to lift off by its handle, the shattered glass fell into my vegetable soup wrecking it entirely.
Get's unsafely hot
I'm a little disappointed as I always read reviews before I purchase a product.
I bought this slow cooker in July last year. The first time I used it, I used it on high as I wasn't quite prepared and the food burnt (I assumed this might have been my fault as I left the onion of the recipe out as I don't like it) product had a bit of a burning plastic smell, but I assumed this was just because it was new.
However, tonight I have gone to use it again on high, and the "cool-touch handles" ARE BURNING HOT, the control panel IS BURNING HOT. This is ...
Purchased in July 2019 at Myer for $59.00.
A lie about capacity
I bought this a month ago on the basis it said it was a 5.5 litre cooker because I was replacing one I bought years ago that was also 5.5 litres. As soon as I unpacked it I could see this was a scam regarding the size. The pot has shrunk by at least 1.5 litres of actual cooking space. No wonder they can sell it cheaper because its real cooking capacity is only 4 litres. i measured it and that's that. So be warned. I hate lying on product capacity. This cooker holds 5.5 litres from base to brim but IT IS NOT A 5.5 LITRE CAPACITY COOKER
- SecretChef HP5520
A bit hot, but works ok
The device gets hot, but I think that's how it is. I was advised that I'd better place it on a stove to protect the bench. The pot and lid can be washed in a dishwasher. Works fine. No switch off timer.
Purchased in June 2018 at Harvey Norman Retail Stores for $29.00.
This product is absolutely horrible! I was given this as a gift both times burnt my food on the low setting. Went back and got it replaced and this one does the same thing. Extremely hot to touch on the outside and cooked my food on the keep warm setting. This isn't okay. Defiantly returning for a refund. Will never get another sunbeam product again, way to dangerous. I should feel safe leaving my home with my slow cooker on however the smell that came off it when turned on and the fact the settings mean nothing. Lost my business.
Purchased in June 2019 at Big W for $59.00.
Excellent value Sunbeam Slow Cooker
This is an excellent economical slow cooker. Simple suitable for a family of 5. The ceramic cooking dish looks great and washes easy. The Sunbeam is Great value, is simple to use, and retains sufficient juices to allow for great curries. Best test was a tradition Goat leg curry. Time for more slow cooked stews and curries
Love my analog slow cooker
I requested this for Christmas after my digital Sunbeam broke (after 13 months!!). I love this model, it’s cheaper and fuss free. It does mean you can’t set the timer to turn off or turn to warm but you can remedy that by using a wall plug with a timer. Overall a good product at a good price point. Love the ceramic bowl too, I kept the bowl from my digital model so now I have two. One for dinner and one for pudding afterwards!
Terrible, has wrecked my benchtop and chopping board
This is my second slow cooker, had the other one for years and never an issue (only died due to user error). Have used this one 3 times and it's wrecked my wooden benchtops - next time tried it on the chopping board and it's wrecked that as well. So dangerous - what a total waste of money - I'll be going back to Russell Hobs
Questions & Answers
How to clean the aluminium part of Slow Cooker 5520
From the product manual:
Wash the crock insert and lid in hot soapy water. To remove food that is cooked onto the bottom, soak the crock insert in warm water before cleaning and scrub lightly with a plastic or nylon brush. Rinse well and dry. The crock insert is also dishwasher safe for added convenience. Note: Do not place the hot crock insert under cold water.
Wipe the exterior of the slow cooker with a damp cloth and polish dry. DO NOT use harsh abrasives, scourers or chemicals to clean any part of your slow cooker as these will damage the surfaces.
CAUTION: Do not immerse the base of the slow cooker in water or any other liquid.
Should the sunbeam ceramic bowl insert have three raised bumps in the lid seal area.
Yes that is normal the raised bumps help to let some of the steam out.
Can the crock insert be used on its own on the stovetop to brown meat?
Hi James K,
The HP5520 insert is not recommended to be used in direct contact with an element. It can however be placed in the oven.
Get an answer from our members and Sunbeam representatives
|Category||Slow Cookers||Slow Cookers|
|Keep Warm Setting||Yes||Yes|
|Dishwasher Safe Parts||Yes||Yes|
|Dimensions||280 x 420 x 270 mm||280 x 430 x 290 mm|
|Weight||6.15 kg||7.1 kg|
|Manufacturer Warranty||1 year(s)||1 year(s)|
|Release date||Nov 2009||Nov 2009|
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