Philips Original All-In-One Multi-Cooker HD2237/72
MPNs: 755022, HD2237-72 and HD2237/72
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Reviews
Vital spare parts no longer available
I got the HD2238 model as a present some months ago and I was extremely happy with it (even got rid of my alway so relient stove pressure cooker) until the pressure cooker function stopped working (the lid does not seal properly). I narrowed the fault down to the sealing ring so I contacted both Phillips spare parts centre and Phillips directly through Whatsapp chat to be told that the part is no longer available and that 'other companies may have stock of obsolete parts left in their warehouse, so you could try contacting them to see if they c
... Read morean help you locate the part.' I tried doing that, to no avail. Interestingly, the multicookers are still available for purchase Australia-wide and potential buyers haven't got a clue that the vital replacement part is no longer available. I also investigated a posibility to replace the lid itself, but of course, it is not available for this model.
There are better manufactured cookers.
I bought a Phillips multi cooker and it would be the worst manufactured piece of cooking equipment I’ve ever bought. The door constantly gets jammed and it makes no difference if you even wait overnight. There’s no pressure left in it. It just doesn’t work right and the only way to remove your food is to drop it at an angle to release the catch.
I’d never buy another Philips product again, especially given the cost of the thing in the first place. Cooking rice is the most fun. Usually takes anywhere between 6 to a dozen drops to get it out.
Hi Deano, thank you for reviewing the All-In-One Multi-Cooker. We regret to hear that your device isn't functioning as it should. We kindly recommend contacting our colleagues via +61 1300 80 58 65, s
... Read moreo they can see what they can do for you when it comes to the jammed lid. We hope that you can soon use your Multi-Cooker without issues. Wishing you a good week! Kind regards, The Philips Australia Team
Had to be repaired TWICE within 12 months of purchase
I don’t recommend. TWICE my cooker has just completely died mid slow cook. Philips customer service is absolutely TERRIBLE completely unhelpful. I’ve had to drive 40 minutes one way to drop the cooker for repair and then back again. Twice in a year to me is a defect but not to Philips apparently as they would rather me just drive all over Perth to continuously repair the item.
... Read moreHi Michelle,
Thank you for sharing your experience. We're so sorry to hear about the issues you've been facing with your All-In-One Multi-Cooker since purchasing - this is certainly abnormal and we
... Read morecan only imagine how disappointing this must be. It's also unfortunate to hear that you feel customer service has not been helpful. Has your cooker been repaired at this point? If not, or you feel you need further assistance, please feel free to contact us at 800 854 885 (NZ) from Monday - Friday: 09:00 am - 05:00 pm EST and 1300 80 58 65 (AU) from Monday - Friday: 09:00 am - 05:00 pm EST. One of our colleagues will be happy to help you out.I just called the Australian number provided and was read the exact same script and was not helped further at all. Why bother asking me to call when I’m hot offered any further help or assistance? I w
... Read moreas simply told that this reply was automated and they can’t offer another resolution..Hi Michelle, thank you for getting back to us. We regret to hear that our colleagues couldn't provide you with a different outcome when it comes to the issue with your Multi Cooker and we appreciate y
... Read moreour feedback regarding our service. If you have any other questions in the future, please feel free to contact our colleagues again via phone. Wishing you a good week. Kind regards, The Philips Australia Team
It cooks just fine. And food is delicious- if you can get it out.
I have to repeatedly try to unlock it.
It’s just poorly made.
Very dissatisfied.
Hi Dean, thank you for taking the time to write a review. We're sorry to hear about the issue with your Multi-Cooker. We're glad you're enjoying the results of the device. This is why it saddens us ab
... Read moreout your experience. It's good to know that in order to open the lid, please make sure that the contents inside have cooled down before powering off. This makes it much easier. If this not helps, please feel free to contact us at 0800 658 224 (NZ) from Monday -Friday: 09:00 am -05:00 pm EST and 1300 363 391 (AU) from Monday -Friday: 09:00 am -05:00 pm EST. One of our colleagues will be happy to help you out.
Find out how Philips Original All-In-One Multi-Cooker HD2237/72 compares to other Slow Cookers
Know better, choose better.
Not enough control over settings
For slow cooking and pressure cooking, this is great. The yoghurt function works perfectly, I have been making yoghurt for over two years from the same culture using this cooker.
The shortcomings are about control and clarity. For example, the steam function does not let you go below 5 minutes. If you steam asparagus or other lighter vegetables for that length of time, you end up with mush. The minimum time should be zero minutes. Once it gets a head of steam, they are done.
Another example is the saute/low setting. This is actually a pretty high, and there doesn't seem to be a "simmer" level of heat. It would be great if you could just dial in the temp you need.
... Read moreHi Paul, thanks for leaving us a review.
Great to hear that you've been enjoying certain functions of your multicooker! We're sorry to hear that other functions haven't been a success.
... Read moreThe lighter vegetables could be set to a different setting, to cook them as prefered! We'd be happy to assist you with this further. Please feel free to contact us at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 05:00 pm EST and 1300 363 391 (AU) from Monday - Friday: 09:00 am - 05:00 pm EST. They will be happy to help you out. Kind regards, The Philips Australia Team
Only one day of usage so far
Two issues I noticed immediately. After seeing them online, I was disappointed the inside of the pot was black, with black markings and not gold with white writing as in other parts of Asia. Why do companies feel that it’s easy to read? My rice cooker is the same. The LED display is very hard to read, far too small and red is very difficult to see on a dark background. Why not white and a larger font that doesn’t require a magnifying glass? The internal pot is difficult to lift out as the lip gap is very tiny. The handle on the scoop could
... Read moredo with being longer. My first attempt at using this was a piece of fish, frozen and crumbed. You know the ones from the supermarket here in Australia? Thought it would be good on bake. It was 41deg yesterday so didn’t want to heat up the house for my elderly dads lunch using the oven. These are normally done in the oven in 20 min. After 45 min baking, it was still cold at the edges and semi frozen in the middle, so don’t waste your time trying that! Can’t increase the temperature sadly. Not sure if that’s meant to happen or mine is faulty? My second attempt was a curry. I usually do it all from scratch, but decided to try a packet one. You know the ones that come with a sachet of spices and a paste? A big issue I found is even in the forums no one can seem to answer my question on the amount of liquid required. Given it’s a pressure cooker for meat/poultry, do I add who,e can of coconut milk, or halve or even quarter the amount regularly used? Anyway, used a (what used to be cheap) couple of chunks of gravy beef, browned it on the high sauté/sear function, took it out, popped in the onions and garlic, did those, put the meat back in, threw in some potato added the paste and put in a whole can of coconut milk. Not just “some, and a bit of water” as someone stated on YouTube, just tell people for goodness sake, my some and my bit could be different to yours. I digress, I selected meat/poultry setting and walked away. The steam being released made me smile. Opened the lid and oooo that smells and looks good. Tasted ok. Next time I will probably increase the cooking time by 10 min as I like my meat to melt in the mouth. All in all a good day. I will be trying the recipes from the book over the coming week or two. I do recommend it as it’s very good value for money and a good one to start the multi cook journey.
A worthwhile purchase
I like this multi cooker because I can brown meat before I move onto the slow cooking process. Also it cooks rice well. I don't like the small hard to read display. I could be clearer and perhaps in a larger font.
... Read more
Excellent product
I've only used the pressure cooking and it's extremely fast heat up, maintains heat well after finished cooking and is easy to clean. There's a splash guard internally on the lid to help keep mess to a minimum. Highly recommend this product over others in its class.
... Read more
Love!!!
Love BOTH of my Philips All In One Cookers!!
I honestly cannot recommend Philips All In One Machines enough (& their Airfryers too) - SAFE & Easy to Use + Clean. Delicious & Awesome results every time.
Love that one machine is literally multiple machines in one + Can cut cooking times without sacrificing food quality or taste! Slow Cook for HOURS safely & without stress.
Easy to clean.
Having both Philips All In Ones & Airfryers, I can honestly say they have become my "Favourite" & most used appliances in our house! Which has been a mas
... Read moresive help with Cost Of Living on the rise - Can cut cooking times down & not noticed on power bills unlike other appliances & electrical goods. You will not be disappointed with this AMAZING machine!Find out how Philips Original All-In-One Multi-Cooker HD2237/72 compares to other Slow Cookers
Know better, choose better.
Easy to use and clean, simple clean up, plus free recipe book!
This is the best multi cooker with a slow and pressure cooker in one, accompanied by x2 saute functions taking less than 3 minutes to heat up and a non stick inner pot. Cleaning up is also extremely easy. I have loved cooking using it's included +200 recipe book. My fav. recipes include making yogurt (x3 diff. varieties), creamy delicious seafood linguini (pasta cooked to perfection) and all there soups. The Philips multi-cooker is able to regulate the temperature for up to 12 hours post cooking. This recipe book is also available online. You can even bake cakes or make delicious sweets as well. Highly recommend this product.
... Read more
Cooks rice like a champ
We needed to replace our ancient rice cooker but since we also wanted a slow cooker, we decided to buy this All-In-One! We use this several times weekly. For a start, it cooks rice SOO evenly and fluffily. Even our 10yo daughter commented on how nice the rice came out!! The rice doesn't burn, cake or dry out – it's just perfect. The minimum amount of rice it cooks feeds 2-3 people with some leftover for an extra meal. It takes about 20 mins to pressure cook. Clear instructions provided, and super easy to take apart and clean. Have since tried a
... Read more few more different meals and very impressed with how well it slow cooks. The sealing ring did start to come loose after a few months and had problems sealing, so reached out to customer support who were quick to supply a replacement under warranty. 10/10 product and customer service!
Multi Cooker is good but spare parts is an issue
Our Philips multi cooker works really well, I am using it from last 2 years. Recently, we had an incident where it was kept on induction and induction got switched on. By the time we saw the bottom plate got damaged. I am not able to find any spares for it. I ordered one from Statewide but they sent wrong one. They sent me bottom outer black peripheral part, but I needed the one in center which gets screwed on to protect wiring. The one came from Statewide costed me $27 as it includes postage charges. I am disappointed to see that for such a product there is poor after sales service.
Philips any help?
Hi, Ria.
Thank you so much for taking the time to write this review. What a shame that our after sales service did not meet your expectations.
... Read moreWe take your feedback very seriously and will be happy to help you find this damaged part, and hopefully improve your consumer experience. Please reach out to our colleagues for further assistance. You can contact them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always eager to help! Kind regards, The Philips Australia TeamFind out how Philips Original All-In-One Multi-Cooker HD2237/72 compares to other Slow Cookers
Know better, choose better.
The best pressure cooker out there!
This is the best pressure cooker I've ever tried, I got to say I am so happy with this product. I intially bought a crockpot and had so many issues regarding nor pressurising, and food burning, plus multiple error messages. I ended up giving up on the crockpot, and went into The good Guys for a replacement, I am so happy that I ended up getting the phillips one. I love the many options available, it pressurises very well, and I don't have to add too much water in it to get it to pressurise, a quarter of a cup of water does the job. I also love
... Read moreit's searing options, so I use searing first with meats and chicken to get it seared, then I put the lid on and use the poultry option to cook them. It has been the best experience so far and such a time savier. My only problem with the phillips was the pot, which began peeling from the inside after multiple uses, but I was amazed after contacting phillips and getting the pot replaced at no additional cost. This was wonderful, I recently noticed they do have a stainless steel pot as an extra, so you can purchase this separetely and that would be my next shot, to buy a stainless steel pot for the pressure cooker, to avoid the peeling issue, because my second replaced pot is also just starting to peel from the inside. This is the downside of this pressure cooker, but other than, I would still rate 5 star, because it's the best in the market. My sister has a tefal pressure cooker and I have used it multiple times at her place and noticed that it still does error messages just like the crockpot, so I am happier with phillips more.
Excellent Customer Care Support
I have read so many mixed reviews about Philps Customer Care Support (CCS). So I am going to tell about my recent experience with Customer Care Support, named Jayde. No words can describe how efficient and supportive Jayde was. I forgotten when I have purchased the Philips All-in-one HD2237/72, I believe it was over a year. Due to COVID stress and the bereavement of my late mother-in-law last year, I lost the recipe book and the receipt. I rang CCS and told Jayde if the office could be kind enough to send me a copy of the recipe book. I gave th
... Read moree serial no and upon checking, my unit is still under warranty. 2 days later postman came and I saw my recipe book...super happy. Jayde is super efficient and respectful in handling my issue. Well done and keep up the good work Jayde. Stay safe.
Works great for us
Its been about a month and has been great in our kitchen. However, I'm not sure about the time it takes to cook. We cook rice often and I thought the whole process would take 14 mins but it actually takes more than 30 mins. Before the 14 mins timer starts, it's stuck on heating for about 10 to 15 mins. Is this expected?
... Read moreQuestions & Answers
Slow cooking a chicken and the maintain pressure is still flashing after 20 mins is this normal? I use pressure cooker setting all the time and no issues??
Just purchased my Phillips cooker and can’t work out why the bottom of my rice dish was burnt and now the apple cake is also burnt on the bottom of it ?
hi, the metal whixh hold the detachable iner lid came off.
what shd i do ?
i hv been very happy with all my cooking . and this philip all in one cooker is my main cooking item daily.
Please help.
thank you. Miri
Hi Miri. Do you mean the stem that is made into the actual lid? Or, do you mean the removable inner lid? Either way, I would contact Philips direct and explain to them what the issue is then follow up immediately with an email and include close up pictures. If it’s still under warranty and you purchased it from a store, take it back with your receipt of purchase and have them replace it as they are bound to do.
Hi Miri,
Thanks for reaching out. We're sorry to hear that this occurred with your All-In-One cooker and we'd love to take a closer look. Please feel free to contact us at 800 854 885 (NZ) from Monday - Friday: 09:00 am - 05:00 pm EST and 1300 80 58 65 (AU) from Monday - Friday: 09:00 am - 05:00 pm EST. One of our colleagues will be happy to help you out.
Kind regards,
The Philips Australia Team
Get an answer from our members and Philips Domestic Appliances representatives
Details
Features
- A 6-litre capacity provides a generous amount of cooking space to prepare meals for a family of 4-5 people - or 2-3 people, with leftovers for the next day.
- Cooking functions include slow cook, pressure cook, saute/sear, steam, bake and make yoghurt.
- Slow cooking times are programmable up to 12 hours, with an adjustable range of high settings from low to high.
- 7 pressure cooking modes allow for versatility in pressure cooking, allowing you to fast cook a range of foods.
- The Keep warm setting kicks in automatically after the cooking time is finished (excepting yoghurt and saute/sear). Keep Warm stays on for 12 hours until switching off.
- A stainless steel outer body pairs with an inner cooking bowl that’s coated in 5 layers of ceramic. Philips states that this ceramic coating is stronger than most inner pots, which are made with a non-stick coating.
Points of Praise
- Above all, reviewers loved that the Philips Original All-In-One Multi Cooker prepared well-cooked, tender food that tasted delicious.
- The pressure cooker function is a particular fan favourite, as it cooked food that tasted outstanding, and quickly.
- Reviewers appreciated the set-and-forget functionality, particularly those who had previously used a stovetop pressure cooker, which require something of an eagle eye to cook with safely.
- This multi-cooker is easy to use, even for those who are using an electric multi cooker for the first time.
Points to consider
- A number of reviewers didn’t agree with Philips about the quality of the inner bowl. Home chefs stated that the ceramic coating is thin and doesn’t last very long. Some opted to buy an additional stainless steel bowl to replace the original bowl with.
- When the timer is activated using the saute function, it won’t count down unless there is no food in the bowl - meaning you’ll need an alternative timer if using this function.
- The lid and sealing rings retain the smell of foods cooked inside the multi-cooker, however this doesn’t taint the taste of future dishes prepared inside the appliance.
| Category | Slow Cookers, Multi Cookers and Pressure Cookers |
|---|---|
| Price (RRP) | $249 |
| Type | Electric |
| Capacity | 6L |
| Keep Warm Setting | Yes |
| Dishwasher Safe Parts | No |
| Display | LCD |
| Power | 1,300 W |
| Outer Body Construction Material | Stainless Steel |
| Cooking Bowl Material | Ceramic Coated |
| Searing Function | Yes |
| Cord Length | 1.2 m |
| Manufacturer Warranty | 2 year(s) |
| Colour / Finish | Stainless Steel |
| Manual | Download manual |
- MPN: 755022, HD2237-72 and HD2237/72
- GTIN13: 8710103875598
Extra Information
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Hi there, thank you for taking the time to write this review. We're sorry to hear that the lid of your All-In-One Multi-Cooker would no longer seal properly after only a few months of use and that you
... Read more didn't receive the service you had hoped for from our spare parts center and colleagues. We of course want our consumers to be able to enjoy our products for many years and we regret that this isn't the case for you. We're afraid that we're not able to find your file with the few details available on this platform. We can't promise a different outcome, but if you'd like to further discuss your experience, we kindly recommend contacting our colleagues at +61 1300 80 58 65 (Monday - Friday: 09:00 - 17:00 AST), so they can look into your case once more. Thank you again for sharing your feedback regarding the Multi-Cooker and our service. It's highly appreciated. Wishing you a good week.