Sunbeam SecretChef HP8555

Non stick coating started peeling off the insert after only 7 months. Contacted Sunbeam who replaced the whole unit because there was a long wait on the inserts. 16 months later and the coating is peeling off again (it was replaced in summer so has only had a few months use). Sunbeam are refusing to replace due to being out of warranty. Don’t waste your money on this product.

I bought the slow cooker for my Hubby. He loves using it, you are able to sear and seal the meat first (no frypan needed). It is deep and holds lamb shanks with ease, the digital screen makes it easy to read. I have enjoyed many a meal with Sunbeams slow cooker

Had our Sunbeam Secretchef for about 18 months now, and was using it weekly until recently. We love slow cooking (soup, stews), and the sear function, and timer, is super. We've had the same problem as the other reviewers though.
Despite only using silicone or wood utensils, the non stick coating is coming off in strips. We don't feel it's safe to use anymore. I've just read that a replacement insert pot costs around $70! What?! That's not reasonable for a device, even one about 18 months old.

Just purchased my Sunbeam HP 8555 browning slow cooker. Am new to slow cookers use. Have used it once, made a stew and very happy with the browning function and cooker overall so far. Hope it continues to function this well. Will update review in 3 months. Fingers crossed it will continue to serve me well.

I bought this in 2015 and have used on a regular basis ever since. Absolutely loved the sear function and could never fault the unit until about 4 months ago when the non-stick surface insert needed replacing. This cost about $70 but I was happy to do it since it had been such a great appliance thus far. However, I’m now finding that the unit doesn’t reach a temperature higher than the lowest setting- seems like the element is failing. For the price I expected more than a 3 year lifespan so am very disappointed, as I’ve had sunbeam appliances last 10 years+ before. Now considering going to another brand when I replace it.

Does a great job cooking but is let down by the non stick coating which just peels off. never used anything but plastic utensils. it was a gift so i dont have the receipt and when i called customer service i got quoted $90 for a new tub. considering sunbeam is well aware this product has issues i think that is a poor effort at getting more money from a customer. you can buy the same cooker new for $130. i went and bought a slow cooker with the old clay pot for less than what sunbeam wanted for the tub. it has all the timers and you dont have to worry about health effects of coatings coming off in your food.

My slow is fantastic, however as previously mentioned the non stick coating has cracked. I only use and own plastic utensils and so am extremely disappointed in this. Especially as it is only around a year old. We have purchased the extended warranty as well. Feel like this needs to be rectified in order to make one of the best products in this range on the market!

Purchased in Jul 2017 have been away for 3 months had out to cook soup then when cleaning found non stick peeling off. I have only used silicone and non stick utensils in this. Very disappointed as I have purchased a lot of Sunbeam appliances over the years and now I have a slow cooker that works and I cannot use.

I had read others reviews on this product about the non-stick coating coming off, but decided to chance it as i liked the other features. It was great for twelve months, and then it happened. The non-stick coating started to bubble off in the bottom of the insert. Never used anything but silicone in it. As the original warranty had just run out, and i had purchased and extra two year warranty, i rang up the backup warranty place only to be told that it doesn't cover the non-stick coating - only the working parts. To say i'm angry doesn't even cover it! So now i'm stuck with a 1 year old slow cooker that works but i can't use it because you are not supposed to ingest non-stick coating (which will happen if i cook food in it now) Don't think i'll bother with extra warranty again. Grrr

Only used my Sunbeam once, but so far very happy. Love the fact that I can brown my meat and then slow cook in the same appliance. At 5.5 L its a great size with room to cook for a family. Love the different setting options. Very easy to operate. HOpe the coating doesn’t damage as reviewed by others!

Was thrilled with my Secret Chef and as all my appliances are Sunbeam was expecting good service. How wrong can you be. The coating scratched easily with wood and then bubbled and peeled off. I have read all the previous reviews here and it is a common fault. My appliance is 3 years old(no actually 2 1/2 yrs) and is dead....not good service. Have asked Sunbeam and they say buy a new insert for the ones coated after mine are different. As the inserts are $70 I think I might be buying another brand.

Our local FB group often ask for user opinions and I will certainly let them know and will not be purchasing Sunbeam again. I have Cafe Jug, Toaster, Mixer and many other things bought 10 years ago and expect to replace soon, but will not be Sunbeam as quality today is not the same.

THE GOOD GUYS have been fabulous standing by what they sell which is more than I can say for SUNBEAM. Got a new Secret Chef today which will be great for it has the new style non stick insert used since 2015.

Val

Very disappointed in After Sales Support from SUNBEAM

Great product that cooks really well.However the handle on the glass lid is metal with no heat insulation and gets very hot during cooking process. i put some heat insulation on the handle and now I cannot fault it. I would recommend this product and if the manufacturer reads this an insulated handle would make it a 5 star product.

As a chef, I am very choosy when it comes to purchasing products for my home kitchen. This slow cooker was recommended and was doing its job well of low- moderate use. After 12 months it simply gave up. I assume it has two heating elements in each side of the cooking surface? Now only one side heats up and doesn't have enough power to cook anything so the whole unit is useless! Very poor equipment from a company that I held in high regard from a professional perspective - very disappointing.

I wish I had read the reviews before I bought this, now I know its not me. I have used this only three times so far - on low/high, separately and turning off before said time. Each time the meat has been overcooked. So I have concluded that this cooks very fast and when recipe says four hours cook for two. Will keep on experimenting. I agree with all of the comments. High is way too high and boils up very quickly and slow is not much better. I'll still keep experimenting. It seems that it would cook the toughest piece of meat very nicely, but forget chicken.

I loved it until lid shattered. Don’t expect it to be near as slow as old ones. High is way to high and meals I would put on about 8 am in older style need to go on about 11 am in order not to be overdone and to far

We've had this cooker for 2 weeks, we've cooked amazing mesls in it! Hoping to get a replacement as we've found that the high setting slightly boils while the low setting really boils it! So i think the wires are a bit out of whack.
It is super easy to clean, searing in it means less dishes too.
We love the product even though it hasn't been perfect, it has still created amazing curries, roast and brisket.

I am happy with my purchase of the slow cooker and I like using it at least once a week, more in winter than in summer. It does the job well and cooks very tender meat and poultry. Cleaning is easy as nothing sticks to the bottom and I can just wipe it clean.

We use our Sunbeam slow cooker at least twice a week, and love how simple meal time is!

Usually we throw in the ingredients before work, and come home to an amazing slow cooked meal. The two settings allow for a longer lower temperature (8hrs) and an faster higher temperature (4hrs), meaning you can cook in time for dinner that night, or put it on in the morning. Easy!

The heat function means that even if you wont be home until 12hrs after setting your timer, the food will remain warm in the pot, perfect!

We have had zero issues with this product, and I even bought one for my Mum to use too!

I have a traditional slow cooker with a crockery insert and glass lid that has worked and is still working brilliantly coming to 20 years. It is however a little small at 3.5L, and I was in the market for a larger 5.5-6.5L cooker that can also sear in the pot. My first choice was the same brand as my traditional cooker - a solid stainless steel model. I didn't like the stainless steel lid but could live with it. BUT the deal breaker was that you had to sear in the pot on a cooktop, and the pot would only work on electric or gas cooktops, not induction which was what I have.

The Sunbeam Secret Chef Sear and Cook was the consolation prize.
Pros:
- Large enough, in a rectangle shape with rounded corners
- Easy lift out pot
- Glass see-through lid
- Ability to brown in the pot at choice of temperatures from 100C to Sear
- Ability to slowcook with timer, then auto-switch to keep warm
- Stainless steel to match other appliances

Cons:
- Overall build feels flimsy
- Stainless steel exterior more for looks than durability (in my opinion)
- Glass lid feels really light & thin. Metal handle gets very hot.
- Non-stick insert seems very thin. Edges nicked after first use. Bottom cooking surface pitted after second use. (No metal utensils or harsh scrubbers were used. Both dishes used boneless meat, so there weren't any bones to scrape the insides of the pot.)

I have my doubts about longevity, but am hoping for the best.

I am happy to use this slow cooker which is simple and easy .The cooker is easy to remove without breaking it and cleaning is a breeze. The product work well. I wish the cooker was a bit larger and round not oval but it is to implying that the machine doe asn'the work well.