"Low Heat" is toohigh.
We have had this product for over 12 months now and use it fairly regularly. Have not had a problem with the Teflon coating but we find that dishes cook too quickly on the "Low" setting. Thus we shorten the cooking time which defeats the purpose of a slow cooker. I cooked a small Silverside yesterday for 4 hours and it was very dry. Would be interested to know if anyone else has this problem.
Teflon coating peeling
I love this, however the teflon coating started to peel so I immediately stopped using it for safety reasons. I contacted both sunbeam and Myer and no one would replace as it was just out of warranty. I am bitterly disappointed as it should not do this. Very poor quality. Plus its $70+$20postage for a new pan. I refuse to pay this when it is clearly a fault with the product.
Product was fine until teflon coating came off.
My wife bought this product about 2 years or so ago, it comes out in winter for slow cooked stews etc.... and is maintained and washed correctly when used and then stored in cupboard. Teflon coating in cooking pot has started flaking away. When you charge $130 for product and $70 to replace the cooking pot that is obsurd. Recently had a same experience with 10 year old circulon pans. Their customer service replaced the two pans after 10 years and sunbeam warrant there product for 12 months because they know it is rubbish after that time. So in...a nutshell im now stuck with a slow cooker that is 'Not fit for purpose'. Customer service was useless and directed me to a third party bigspareswarehouse to purchase the cooker pot. Never again going to purchase a sunbeam product and will let all my friends and family know. Cheers. Wish i read the reviews before purchasing.
Non stick coating starts to flake off after a few months
In theory this product is fantastic - a slow cooker that lets you sear first. In reality this product is very poor quality. The non-stick coating is simply "not fit for purpose" and starts to flake off after only a few months of reasonable use despite all care taken, use of only silicone utensils and careful washing. The first basket was replaced under warranty. The non stick coating has also flaked off on the second basket. This product is unfortunately destined for landfill after a short amount of use due to the health risks associated with ingesting non stick coating.
The product packed it in midway through cooking a meal. I received it for a Christmas present 4 months back and it’s only lasted a few cooks. Its power source does not operate at all. To further add to the disappointment the phone line warranty service seems to not exist. The line drops you out with a msg that no one can attend you. The email never responds back to you either. Frustrating. Would think twice about supporting this brand due to the quality of the product and the support on offer for customers.
Purchased in December 2019.
- Verified purchase
Worked great approx 8 times... 2 weeks out of warranty & it dies
I have used this product approx 8 times & a few months ago I thought the searing was slow but was preoccupied & thought I'll check it next time.... Well 2 weeks out of warranty & after 40mins trying to brown onions I gave up & used the stove.... Really disappointed in this product. Going to try & call the company but the warranty is not valid. Never again waste my money on this brand.
Fantastic except for one thing.
I am very satisfied with this slow cooker with one exception, the cooking pot coating is of a most disgusting quality and when I rang to see if I could purchase another I was told to contact a Sunbeam Repairer when I did this I was told to contact Sunbeam to see if they are available. Sounds like a big run around, will simply buy another slow cooker, being sure IT IS NOT SUNBEAM
Awesome function, lousy dish
We have used our SecretChef maybe 25 times per year for 5 years. We love the big capacity, and ease of switching between functions. We rarely leave it on for a full day, but use it to cook casseroles, risottos, dhal, black beans etc. I am getting anxious about the pot though - this is our second one, and there's lots of scuffs on the inside surface even though we never use anything sharp in there. It's like the cheapest non-stick frypans. I need to figure out if we're ingesting anything we shouldn't be. I'd love just the same with a ceramic or steel pot.
Purchased in May 2013.
I got my Sunbeam SecretChef Slow cooker as a birthday gift last August.
I use it at least three times a week (I get Hello Fresh meals) and I love, love how simple mealtime is!
It even encouraged my two teenage sons to help with the cooking in the kitchen as the sear and slow cooking options make it so much easier and replace different pots and pans being used-thus fewer dishes!
But then last night it simply gave up – after only a little more than one year. Will still slow cook but appears element has blown as it won’t even heat up to the 100 d...
Purchased in August 2018.
Great slow cooker, poor quality coating on pan.
I love this slow cooker and have cooked many meals in it, from roasts, to curries, to soups. However, the pan doesn't have a good quality teflon/non stick surface and although I take much care with it and only use non scratch utensils, it has scratched and has burnt areas. This could be a five star product but is let down by the poor quality coating on the pan. Considering the price, it should be better, no one wants teflon in their meals.
Have not been disappointed with this product. Performs as expected,easy to use,has all features necessary to make using in a variety of ways simple and tasty. I am happy with my purchase have used many times over last few years with success and will continue to do so
Perfect for probably 20 uses
Love the concept of this slow cooker as I like to prep a slow cook meal in the morning. The searing function as well as the variable controls are a great concept.
I’m very disappointed however as the Teflon has peeled away from the inner pan despite my careful choice of utensils. Another piece of landfill! Such a shame!
Purchased in April 2017.
Love the product when new.
Love this product when new. The sear function ensures that you can seal in the flavour of a variety of meat, caramelize onions and then cook in the juices. Use at least once per week for a variety of tasks from risotto to slow cooked curries. Am now onto my second unit and it has now died. Will still slow cook but appears element has blown as wont even heat up to the 100 degrees option. Both units have died just after running out of warranty. Highly recommend the product but wish I had longer usage given the price. Very easy to use and clean.
Non-stick paint seasoning
My two year old Secret Chef has been fabulous to use, but after watching the paint peel itself off progressively, I’m so disappointed that it is heading for the bin. Tonight’s cauliflower soup is one of the first light coloured dishes I’ve cooked in it; and for the first time I’m actually seeing the effect of peeling - what looks like cracked pepper but is a Teflon paint seasoning. That’s it! It’s out! I have been the only user and have only used soft utensils. Why can’t companies make something that lasts.....!
Sunbeam sound like this coating is an ongoing failure from all these identical reviews. Wish I’d read them before trusting this product.
didn't listen to reviews, learning the hard way
i am on my second machine after claiming on the 12month warranty for peeling teflon. the replacement also peeled, to buy new insert is $70. disheartened with the Sunbeam product.
- Verified purchase
I have only used this product four times, the last being on Saturday. The food was ruined, over cooked and we couldn’t eat it. I experience the same problem every time, it is impossible to cook on Low, the food cooks way too fast. I think there must be something wrong with the thermostat. In the recipe section of the instruction booklet, one recipe says to cook on Low for 8 hours, not possible with this machine. Slow cookers I have used in the past, I could set when leaving for work and would cook for 8 hours without a problem. On Low s...etting, food is cooked before 3 hours with this machine. Also I am having a problem with the insert peeling, even though I only use correct utensils, like other users. I do not recommend this product. I will never buy another Sunbeam product again, top $$ ($169 ) but seriously below par quality-wise. I don’t expect to pay top dollar and for something not to work regardless of the miserable 12 month warranty period. That says it all.
Cooking pan teflon peels
Have had 3 cooking pan replacements due to the teflon blistering and peeling. The slow cooker was great for a few months but there is a fault in the pans. We are extremely careful in the care and washing of the teflon surface. Sunbeam admitted there was a problem with the pans on the first replacement and after the 3rd won't replace it, which is fair enough. Don't waste your money, which is a shame as a good cooker when it goes.
Non stick comes off after a few months
Non stick coating started peeling off the insert after only 7 months. Contacted Sunbeam who replaced the whole unit because there was a long wait on the inserts. 16 months later and the coating is peeling off again (it was replaced in summer so has only had a few months use). Sunbeam are refusing to replace due to being out of warranty. Don’t waste your money on this product.
Purchased in January 2018.
Hubby loves it.
I bought the slow cooker for my Hubby. He loves using it, you are able to sear and seal the meat first (no frypan needed). It is deep and holds lamb shanks with ease, the digital screen makes it easy to read. I have enjoyed many a meal with Sunbeams slow cooker
Purchased in July 2018 for A$150.00.
It WAS loved, until recently!
Had our Sunbeam Secretchef for about 18 months now, and was using it weekly until recently. We love slow cooking (soup, stews), and the sear function, and timer, is super. We've had the same problem as the other reviewers though.
Despite only using silicone or wood utensils, the non stick coating is coming off in strips. We don't feel it's safe to use anymore. I've just read that a replacement insert pot costs around $70! What?! That's not reasonable for a device, even one about 18 months old.
Purchased in July 2017.
Questions & Answers
What temperature does the low setting on the slow cook mode cook at? I prefer a very slow simmer and it is always bubbling quite energetically on that setting. This doesn’t seem like slow cooking to me. Linda
Hi Gordon G.
Please contact us on 1300 881 861 and we can arrange a copy for you. Kind Regards, Sunbeam
is this programmable- that is, can you set a timer to commence cooking at some later time?
Unfortunately not. It's the one feature missing (and something we missed in an earlier slow cooker we had). It does have a "warm" function though, which stays on for around 4 hours once your food is cooked which helps.
Thank you for your question. Sorry - he HP8555 does not have this feature. Have a look at the CHP300 Express Crock XL Multi Cooker. This has a slow cooker function (amongst many others) and has a time delay function that allows you to delay the start of your cooking so that cooking finishes when you need it.
Kind Regards Sunbeam
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