We have had this product for over 12 months now and use it fairly regularly. Have not had a problem with the Teflon coating but we find that dishes cook too quickly on the "Low" setting. Thus we shorten the cooking time which defeats the purpose of a slow cooker. I cooked a small Silverside yesterday for 4 hours and it was very dry. Would be interested to know if anyone else has this problem.

I love this, however the teflon coating started to peel so I immediately stopped using it for safety reasons. I contacted both sunbeam and Myer and no one would replace as it was just out of warranty. I am bitterly disappointed as it should not do this. Very poor quality. Plus its $70+$20postage for a new pan. I refuse to pay this when it is clearly a fault with the product.

In theory this product is fantastic - a slow cooker that lets you sear first. In reality this product is very poor quality. The non-stick coating is simply "not fit for purpose" and starts to flake off after only a few months of reasonable use despite all care taken, use of only silicone utensils and careful washing. The first basket was replaced under warranty. The non stick coating has also flaked off on the second basket. This product is unfortunately destined for landfill after a short amount of use due to the health risks associated with ingesting non stick coating.

The product packed it in midway through cooking a meal. I received it for a Christmas present 4 months back and it’s only lasted a few cooks. Its power source does not operate at all. To further add to the disappointment the phone line warranty service seems to not exist. The line drops you out with a msg that no one can attend you. The email never responds back to you either. Frustrating. Would think twice about supporting this brand due to the quality of the product and the support on offer for customers.

I have used this product approx 8 times & a few months ago I thought the searing was slow but was preoccupied & thought I'll check it next time.... Well 2 weeks out of warranty & after 40mins trying to brown onions I gave up & used the stove.... Really disappointed in this product. Going to try & call the company but the warranty is not valid. Never again waste my money on this brand.

I am very satisfied with this slow cooker with one exception, the cooking pot coating is of a most disgusting quality and when I rang to see if I could purchase another I was told to contact a Sunbeam Repairer when I did this I was told to contact Sunbeam to see if they are available. Sounds like a big run around, will simply buy another slow cooker, being sure IT IS NOT SUNBEAM

We have used our SecretChef maybe 25 times per year for 5 years. We love the big capacity, and ease of switching between functions. We rarely leave it on for a full day, but use it to cook casseroles, risottos, dhal, black beans etc. I am getting anxious about the pot though - this is our second one, and there's lots of scuffs on the inside surface even though we never use anything sharp in there. It's like the cheapest non-stick frypans. I need to figure out if we're ingesting anything we shouldn't be. I'd love just the same with a ceramic or steel pot.

I love this slow cooker and have cooked many meals in it, from roasts, to curries, to soups. However, the pan doesn't have a good quality teflon/non stick surface and although I take much care with it and only use non scratch utensils, it has scratched and has burnt areas. This could be a five star product but is let down by the poor quality coating on the pan. Considering the price, it should be better, no one wants teflon in their meals.

Have not been disappointed with this product. Performs as expected,easy to use,has all features necessary to make using in a variety of ways simple and tasty. I am happy with my purchase have used many times over last few years with success and will continue to do so

Love the concept of this slow cooker as I like to prep a slow cook meal in the morning. The searing function as well as the variable controls are a great concept.
I’m very disappointed however as the Teflon has peeled away from the inner pan despite my careful choice of utensils. Another piece of landfill! Such a shame!

Love this product when new. The sear function ensures that you can seal in the flavour of a variety of meat, caramelize onions and then cook in the juices. Use at least once per week for a variety of tasks from risotto to slow cooked curries. Am now onto my second unit and it has now died. Will still slow cook but appears element has blown as wont even heat up to the 100 degrees option. Both units have died just after running out of warranty. Highly recommend the product but wish I had longer usage given the price. Very easy to use and clean.

My two year old Secret Chef has been fabulous to use, but after watching the paint peel itself off progressively, I’m so disappointed that it is heading for the bin. Tonight’s cauliflower soup is one of the first light coloured dishes I’ve cooked in it; and for the first time I’m actually seeing the effect of peeling - what looks like cracked pepper but is a Teflon paint seasoning. That’s it! It’s out! I have been the only user and have only used soft utensils. Why can’t companies make something that lasts.....!
Sunbeam sound like this coating is an ongoing failure from all these identical reviews. Wish I’d read them before trusting this product.

i am on my second machine after claiming on the 12month warranty for peeling teflon. the replacement also peeled, to buy new insert is $70. disheartened with the Sunbeam product.

Have had 3 cooking pan replacements due to the teflon blistering and peeling. The slow cooker was great for a few months but there is a fault in the pans. We are extremely careful in the care and washing of the teflon surface. Sunbeam admitted there was a problem with the pans on the first replacement and after the 3rd won't replace it, which is fair enough. Don't waste your money, which is a shame as a good cooker when it goes.

Non stick coating started peeling off the insert after only 7 months. Contacted Sunbeam who replaced the whole unit because there was a long wait on the inserts. 16 months later and the coating is peeling off again (it was replaced in summer so has only had a few months use). Sunbeam are refusing to replace due to being out of warranty. Don’t waste your money on this product.

I bought the slow cooker for my Hubby. He loves using it, you are able to sear and seal the meat first (no frypan needed). It is deep and holds lamb shanks with ease, the digital screen makes it easy to read. I have enjoyed many a meal with Sunbeams slow cooker

Had our Sunbeam Secretchef for about 18 months now, and was using it weekly until recently. We love slow cooking (soup, stews), and the sear function, and timer, is super. We've had the same problem as the other reviewers though.
Despite only using silicone or wood utensils, the non stick coating is coming off in strips. We don't feel it's safe to use anymore. I've just read that a replacement insert pot costs around $70! What?! That's not reasonable for a device, even one about 18 months old.