Sunburn Solar

As everyone else mentioned - a complete waste of time, money and energy. Non existent communication, very poor logistics, lots of promises and nothing happens.. during the installation one of the tiles cracked, it was "fixed" without letting . E know it was cracked. Next rain it started leaking. 8 months later, still waiting for it to be replaced. Pay a little more and work with a different company. I dont know if management changed or anything like that as bad reviews started comming up only in the last year or so... The fact they dont answer any of the bad reviews just shows how much they dont care about their customers.

My experience with Sunburn Solar has been far from smooth. One of the solar modules installed was faulty from day one, and it took more than four weeks to get it replaced. During that time, the issue impacted the operation of an entire stack of three batteries, which was very frustrating. I was also disappointed to discover that the batteries supplied are not well suited for optimal performance during Melbourne winters. This limitation was never disclosed during the sales process and would have influenced my decision. The only reason I'm not giving a one-star review is because the installer did an excellent job. The installation was professional, tidy, and completed to a high standard. Unfortunately, the post-sales service did not meet expectations. I would recommend prospective customers do their research, ask detailed questions about product suitability, and ensure all performance expectations are clearly documented before proceeding.

I went with Sunburn Solar for a battery installation, and the experience has been a massive letdown. From start to finish, the customer service has been non-existent. ​Poor Logistics: Before the install, they actually expected me to inventory the delivered gear myself to make sure everything was there. I’m not the solar expert—that’s what I’m paying them for. ​Payment & Ghosting: They demanded full payment upfront before the installation date. As soon as they had the money, the communication stopped. They missed multiple appointments and completely failed to answer calls or follow up on messages, even when we had times scheduled. ​Technical Incompetence: The system they installed simply isn't working right. It’s misconfigured, and while they keep saying they’re "investigating," they never actually tell me what they’re doing or provide a timeline for a fix. ​Financial Impact: Because of their poor setup, the system is literally costing me money. It draws power from the grid when it's most expensive and does nothing when it should be saving me money. I’ve had to spend hours on the phone with the manufacturer myself just to try and get basic answers. ​If you want a company that takes your money and then disappears, leaving you with a broken system, go with Sunburn. Otherwise, look elsewhere.

I entered into a contract with Sunburn Solar and paid a $500 deposit for a solar panel and battery installation. Soon after, I was asked to pay the full purchase price up front, despite being told that the battery was not available at the time. I was not comfortable proceeding under those circumstances and chose to cancel the contract. I then requested a refund of my deposit. Over the following months, I sent multiple emails, made numerous phone calls, and provided my bank details, but received little to no response. Eventually, I was told the refund would be processed, however no payment was made. It was only after I issued a formal written demand, outlining my rights and intention to escalate the matter to consumer authorities, that I was informed the money had been transferred. While I did ultimately receive the refund, the process was unnecessarily prolonged and stressful. Communication was poor throughout, and the handling of the refund was disappointing.