Sunburn Solar

I entered into a contract with Sunburn Solar and paid a $500 deposit for a solar panel and battery installation. Soon after, I was asked to pay the full purchase price up front, despite being told that the battery was not available at the time. I was not comfortable proceeding under those circumstances and chose to cancel the contract. I then requested a refund of my deposit. Over the following months, I sent multiple emails, made numerous phone calls, and provided my bank details, but received little to no response. Eventually, I was told the refund would be processed, however no payment was made. It was only after I issued a formal written demand, outlining my rights and intention to escalate the matter to consumer authorities, that I was informed the money had been transferred. While I did ultimately receive the refund, the process was unnecessarily prolonged and stressful. Communication was poor throughout, and the handling of the refund was disappointing.