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Suncorp Life Insurance

Suncorp Life Insurance

1.5 from 10 reviews · View Statistics

Reviews

1.5

10 reviews
4
(0)
3
(0)
  • Value for Money
    1.0 (5)
  • Transparency
    1.0 (5)
  • Customer Service
    1.0 (5)
  • Claim Resolution Time3+ months (1) and 1-2 months (1)
  • Claim ApprovedYes (1) · No (2)
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Kim Jenkin

Kim JenkinNorth Queensland, QLD

Another insurance that takes your money and don’t want to pay

published

Been paying for 20 years and been unable to work for over 8 months and haven’t got 1c out of them yet. Would stop the direct debit payments until my credit card expired. So much for pay after 1 month and no premiums while on claim. Won’t return calls or emails when they say they will. Had a guts full!!!!!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Claim Resolution Time3+ months
Claim DateJanuary 2020
Claim ApprovedYes
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Shelly

ShellySouth East Queensland, QLD

  • 6 reviews
  • 6 likes

Deceased estate finalise account

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
See all answers
Distressed

DistressedSouth East Queensland, QLD

Absolutely Disgusted

published

I am on a disability support pension, and paid $109.00 per fortnight, for funeral insurance, with a quoted $30,000 payout figure. 2 months later, I am still waiting. Suncorp allege that no beneficiary was listed. (completely untrue). Perhaps, closer to the truth would be that some employee misplaced, or disregarded paperwork, and the fault lays with Suncorp??? Why on earth would I pay that amount of money to Suncorp, to not receive a cent back, when needed most. Uncaring case manager, who actually said things that were complete fabrications. Steer clear of this mob. Totally untrustworthy and unprofessional.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateAugust 2019
Claim ApprovedNo
See all answers
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disgusted

published

its has been two months since we lodged a claim still no payment we had to pay for funeral ourselves what is the point of taking out a policy when you wont pay out on it total misrepresentation nothing more than thieves you ought to be ashamed of yourselves

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Claim DateMarch 2019
Claim ApprovedNo
See all answers
pony2006

pony2006South East Queensland, QLD

  • 8 reviews
  • 15 likes

Income Protection

published

Had a claim through Suncorp. They underpaid my claim for 11 years. Costing me several hundred thousand. Untrustworthy and don’t care about customer. There action were criminal. Research any company first and check policy wording.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Claim DateFebruary 2002
See all answers
bizins

bizinsSouth East Queensland, QLD

  • 17 reviews
  • 8 likes

Trauma insurance claim

published
Insurance claim madeYes

Same old story, 6 to 8 weeks.

published
Insurance claim madeYes
suncorpsux

suncorpsuxAU

  • 2 reviews
  • 1 like

6 to eight weeks waiting?

published

Will review in 6 to 8 weeks, in the meantime you can wait another 6 - 8 weeks before Sunsuper decides to review their review and that will take 6 - 8 weeks,considering that it does go over 8 weeks then wait longer for the initial 8 weeks to be extended another 8 weeks until Sunsuper decides that maybe the 8 weeks was a bit long and pass it onto another department for review and a response will be given within 6 - 8 weeks.And maybe extended if they cannot understand what a change of date means then well, another 6 - 8 weeks....

Insurance claim madeYes

Never again

published

Misleading information, claim to offer premium refund for cancelled policies but rather keep the money for their thieving pockets. Huge mistake using this company.

Insurance claim madeNo
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Bronkie

Bronkiecairns

Suncorp insurance personel unproffesional.

published

Suncorp put up my live insurance from $108 to $125 .
When i phone them on 12/11/2014 the little boy on the phone was not help full .I ask him if i can get the the amount reduce .He told me that even i pay for it, it is my wives policy and and he can discuss it with me and that he is going to cancel the policy which i was paying since 2006.Will not deal with suncorp again .The policy is so old that n dont got the number any more .

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