We’ve had life cover on my husband for 30 years. Every year the premium rises, but the last few years the premiums went through the roof and Suncorp cannot come up with a valid reason. When a premium is raised by $100 week it’s to the point of the ridiculous. Further to this when seeking customer service I’ve been eternally transferred from department to department, sometimes speaking to 6 people before finding anyone to answer questions. I would avoid dealing with Suncorp if possible

Been paying for 20 years and been unable to work for over 8 months and haven’t got 1c out of them yet. Would stop the direct debit payments until my credit card expired. So much for pay after 1 month and no premiums while on claim. Won’t return calls or emails when they say they will. Had a guts full!!!!!

I am helping an elderly disabled pensioner who recently lost her partner of 17 years. They resided in the same rented property for 12.5 years. She had phone and electricity in her name and he paid the rent out of his bank account. Suncorp have asked for proof they were in a relationship. On his passing she was hospitalised for shock and grief. A retired pastor filled out death certificate forms and incorrectly said he was single. She has provided a loan they both took out for a vehicle that was finalised in February. However suncorp said it was...

I am on a disability support pension, and paid $109.00 per fortnight, for funeral insurance, with a quoted $30,000 payout figure. 2 months later, I am still waiting. Suncorp allege that no beneficiary was listed. (completely untrue). Perhaps, closer to the truth would be that some employee misplaced, or disregarded paperwork, and the fault lays with Suncorp??? Why on earth would I pay that amount of money to Suncorp, to not receive a cent back, when needed most. Uncaring case manager, who actually said things that were complete fabrications. Steer clear of this mob. Totally untrustworthy and unprofessional.

its has been two months since we lodged a claim still no payment we had to pay for funeral ourselves what is the point of taking out a policy when you wont pay out on it total misrepresentation nothing more than thieves you ought to be ashamed of yourselves

Had a claim through Suncorp. They underpaid my claim for 11 years. Costing me several hundred thousand. Untrustworthy and don’t care about customer. There action were criminal. Research any company first and check policy wording.

Firstly, I would like to make a couple of comments about other reviews below about Suncorp.
1) Sunsuper is an industry superannuation fund and has absolutely nothing to do with Suncorp Life insurance.
2) Under the Financial Services Privacy Provisions, only the policy owner can make changes to, or be given specific information about, their policy - not even their spouse if they are not a co-owner. It's the law.

In my personal experience I have nothing but praise for Suncorp. My wife took out a life insurance policy for $150,000 with a $75,...

Thank you to the person who posted 6 to 8 weeks. I thought it was just me. Was i going crazy. It's now been 11 months waiting for a measly $2000 from my deceased sons estate. These people are trained to stall on pay outs hoping we will just give on. They make up their own rules to make claims very difficult and when you do get what they ask, you are told to forward it all to the Brisbane office and it will be reviewed in 6 to 8 weeks. After waiting 10 weeks and not being contacted i finally got through to someone that said, no no you should of ...

Will review in 6 to 8 weeks, in the meantime you can wait another 6 - 8 weeks before Sunsuper decides to review their review and that will take 6 - 8 weeks,considering that it does go over 8 weeks then wait longer for the initial 8 weeks to be extended another 8 weeks until Sunsuper decides that maybe the 8 weeks was a bit long and pass it onto another department for review and a response will be given within 6 - 8 weeks.And maybe extended if they cannot understand what a change of date means then well, another 6 - 8 weeks....

Misleading information, claim to offer premium refund for cancelled policies but rather keep the money for their thieving pockets. Huge mistake using this company.

Suncorp put up my live insurance from $108 to $125 .
When i phone them on 12/11/2014 the little boy on the phone was not help full .I ask him if i can get the the amount reduce .He told me that even i pay for it, it is my wives policy and and he can discuss it with me and that he is going to cancel the policy which i was paying since 2006.Will not deal with suncorp again .The policy is so old that n dont got the number any more .