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Suncorp Life Insurance

Suncorp Life Insurance

1.4 from 12 reviews · View Statistics
See the Best Life Insurance in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

1.4
12 reviews
  • Value for Money
    1.0 (7)
  • Transparency
    1.0 (7)
  • Customer Service
    1.0 (7)
  • Claim Resolution Time
    • 1-2 months (1)
    • 3+ months (2)
  • Claim ApprovedYes (2) · No (2)
Previous
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Sole traders and businesses beware

published

Been paying premiums for years for income protection and accident policy. Had a shoulder reconstruction which has put me out of action for 8 months. Because my business earns an income, I am a builder and have guys working for me, they refuse to pay me. Doesn’t matter that the jobs invoiced were for prior to my operation. Doesn’t matter that I am paying someone to do my job or that expenses are more than income. I am showing money come in that is enough for them

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Juliedaniels
JuliedanielsSouth East Queensland, QLD
  • 31 reviews
  • 23 likes

Unreasonable premium rises. Bad service

published

We’ve had life cover on my husband for 30 years. Every year the premium rises, but the last few years the premiums went through the roof and Suncorp cannot come up with a valid reason. When a premium is raised by $100 week it’s to the point of the ridiculous. Further to this when seeking customer service I’ve been eternally transferred from department to department, sometimes speaking to 6 people before finding anyone to answer questions. I would avoid dealing with Suncorp if possible

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Kim Jenkin
Kim JenkinNorth Queensland, QLD

Another insurance that takes your money and don’t want to pay

published

Been paying for 20 years and been unable to work for over 8 months and haven’t got 1c out of them yet. Would stop the direct debit payments until my credit card expired. So much for pay after 1 month and no premiums while on claim. Won’t return calls or emails when they say they will. Had a guts full!!!!!

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Shelly
ShellySouth East Queensland, QLD
  • 9 reviews
  • 9 likes

Deceased estate finalise account

published
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Distressed
DistressedSouth East Queensland, QLD

Absolutely Disgusted

published

I am on a disability support pension, and paid $109.00 per fortnight, for funeral insurance, with a quoted $30,000 payout figure. 2 months later, I am still waiting. Suncorp allege that no beneficiary was listed. (completely untrue). Perhaps, closer to the truth would be that some employee misplaced, or disregarded paperwork, and the fault lays with Suncorp??? Why on earth would I pay that amount of money to Suncorp, to not receive a cent back, when needed most. Uncaring case manager, who actually said things that were complete fabrications. Steer clear of this mob. Totally untrustworthy and unprofessional.

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disgusted

published

its has been two months since we lodged a claim still no payment we had to pay for funeral ourselves what is the point of taking out a policy when you wont pay out on it total misrepresentation nothing more than thieves you ought to be ashamed of yourselves

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pony2006
pony2006South East Queensland, QLD
  • 9 reviews
  • 16 likes

Income Protection

published

Had a claim through Suncorp. They underpaid my claim for 11 years. Costing me several hundred thousand. Untrustworthy and don’t care about customer. There action were criminal. Research any company first and check policy wording.

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bizins
bizinsSouth East Queensland, QLD
  • 18 reviews
  • 8 likes

Trauma insurance claim

published
  • Insurance claim madeYes
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Same old story, 6 to 8 weeks.

published
  • Insurance claim madeYes
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suncorpsux
suncorpsuxAU
  • 2 reviews
  • 2 likes

6 to eight weeks waiting?

published

Will review in 6 to 8 weeks, in the meantime you can wait another 6 - 8 weeks before Sunsuper decides to review their review and that will take 6 - 8 weeks,considering that it does go over 8 weeks then wait longer for the initial 8 weeks to be extended another 8 weeks until Sunsuper decides that maybe the 8 weeks was a bit long and pass it onto another department for review and a response will be given within 6 - 8 weeks.And maybe extended if they cannot understand what a change of date means then well, another 6 - 8 weeks....

  • Insurance claim madeYes
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Never again

published

Misleading information, claim to offer premium refund for cancelled policies but rather keep the money for their thieving pockets. Huge mistake using this company.

  • Insurance claim madeNo
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Bronkie
Bronkiecairns

Suncorp insurance personel unproffesional.

published

Suncorp put up my live insurance from $108 to $125 .
When i phone them on 12/11/2014 the little boy on the phone was not help full .I ask him if i can get the the amount reduce .He told me that even i pay for it, it is my wives policy and and he can discuss it with me and that he is going to cancel the policy which i was paying since 2006.Will not deal with suncorp again .The policy is so old that n dont got the number any more .

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Extra Information

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Wonderful Customer Service

by Jennifers3766 on 7 June 2022
I rang and they followed up my request with completion in a good time frame. When completed I was phoned back to advise that it was all fixed and comp... Read full review

Dave Beard

Great service

by Dave Beard on 9 May 2022
Thank you for your teams great service in delivery of our life insurance policy. Rare to find in 2022. A bonus was the final premium was under the o... Read full review

Laith

Couldn't ask for anyone more helpful or knowledgeable!

by Laith on 28 Mar 2022
I was lucky enough to come across Life Insurance Direct almost 4 years ago and to say the advisors have gone above and beyond would be an understateme... Read full review

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