2 photos
Suncorp WealthSmart

Suncorp WealthSmart

1.6 from 16 reviews · View Statistics
See the Best Retail Superannuation Funds in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Suncorp

Reviews

1.6
16 reviews
  • Transparency
    2.8 (4)
  • Customer Service
    3.0 (6)
  • Insurance Options
    1.0 (2)
  • Income Protection
    1.0 (1)
  • Rates and Fees
    2.4 (5)
Previous
Next
Jimmy Jay
Jimmy JayAU
  • 42 reviews
  • 25 likes

Perfect

published

My wife is currently suffering from lung and brain cancer I am her carer but unfortunately I am in hospital with Covid. Our medical bills are horrendous. When I spoke to the staff re a withdrawal from my super she could not have more helpful. Even when I rang asking for help on how to fill out the withdrawal form was very helpful. My withdrawal went through within a week. I cannot thank Suncorp Super enough

  • Transparency
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
John C
John CLower Portland
  • 4 reviews
  • 3 likes

The Super fund is ok, but admin and customer support are dreadful

published
  • Transparency
  • Customer Service
John C
John C
Similar opinion? Write a review on ProductReview.com.au!

Exorbitant insurance fees

published

In recent times I received a letter from this Super fund to inform me of increased insurance fees For Life and TPD insurance. Life insurance monthly fee was $79.36 and as of February 2020 has increased to $185.39! TPD was $100.64 per month and now is $232.94! This is more than 100% increase. How can they possibly justify such a massive increase? I was told it's due to their claim costs increasing.

  • Transparency
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
shadako
shadako
  • 2 reviews
  • 2 likes

Bad experience overall

published

I was a Suncorp employee in 2010. So my employee super was changed to brighter super in 2016 or so? Suncorp had a great return that year. However, when Brighter Super was created, there was additional fees that reduced this return. I've only learned about the high admin fees through this page lol. Assumed most supers would be the same. I also wanted to remove the insurance and my first letter "went missing". Does happen, but also a bit strange. Querying my super amounts as well, either it got eaten in fees or change over amount is wrong...

  • Transparency
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Retail Superannuation Funds

Find out how Suncorp WealthSmart compares to other Retail Superannuation Funds

Know better, choose better.

Compare all
Roger
RogerMetropolitan Adelaide, SA
  • 7 reviews
  • 7 likes

Don't bother with Suncorp Super - the only balance change are fees

published

After 12+ months with Suncorp Superannuation, i received one increase of a few dollars, and all the other transactions have been monthly admin fees and levies. They are not even performing a small fraction as well as bank account interest - even at today's appallingly low rates - which shows how bad Suncorp Superannuation is.

  • Customer Service
  • Rates and Fees
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Elisha Y.
Elisha Y.South East Queensland, QLD
  • 2 reviews
  • 1 like

Suncorp Super is Okay!

published
  • Customer Service
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Suncorp wealthsmart - you’ve lost me

published

I used to have great confidence in all Suncorp products, not any more. I cannot access my account online, 3 hrs & 4 phone calls to their customer service people trying sort it out I had to request they email & post hard copy statement. I then discover they’ve been charging $100 a month in ‘Admin fees’ on a 90K balance. There is no insurance. I’m now in the process of rolling into another fund. Now they’re txting me to say I have mail- go online to access! Computer says no!

Similar opinion? Write a review on ProductReview.com.au!

Related Articles

Previous
Super Funds Awards 2022!

A good super fund can make a substantial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the top-rated super funds of 2022.

Wendy Z.
Wendy Z.
super-funds-awards-2020
Credit Card Awards 2020

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the top-rated credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.
credit-card-awards-2020
What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.
what-is-peer-to-peer-lending
Next
Puss-cat
Puss-catWestern Australia, 6430
  • 16 reviews
  • 9 likes
  • Verified

Suncorp Brighter Super

published
Similar opinion? Write a review on ProductReview.com.au!
LCob
LCobSydney, NSW
  • 5 reviews
  • 5 likes

Bad customer service, bad systems

published
Similar opinion? Write a review on ProductReview.com.au!
Retail Superannuation Funds

Find out how Suncorp WealthSmart compares to other Retail Superannuation Funds

Know better, choose better.

Compare all

Death and suncorp

published

This is off topic but Suncorp are disgraceful. Suncorp super are paying my deceased brothers superaunnuation to a person he hasn't seen for 10 years against his wishes. How bad when you are no longer here and your wishes are disrespected. Shame on you Suncorp! I can no longer watch Suncorp netball and will make it my life mission to change this!

Similar opinion? Write a review on ProductReview.com.au!
Louise
Louise
  • 2 reviews
  • 5 likes

Issues since they moved Suncorp wealthsmart account to brighter super

published

Since Suncorp moved all existing wealthsmart super accounts to brighter super- I am no longer able to access my account online. I followed the instructions in the letter to reset abs I constantly get errors when proceeding to login screen. Phone support not able to help! Expensive for a basic product

Similar opinion? Write a review on ProductReview.com.au!

Stay Away From This Super Fund

published

I went into TTR phase with this mob 18 months ago with $207,000. My balance has dropped to $200,000 and all I've had is $600 per month for 18 months. This equates to less than bank interest. Now they've changed it over to Superbright super and charging
more fees to be in line with other super they say.
I'm looking for a new super fund or start my own and put my share portfolio and super together.

Similar opinion? Write a review on ProductReview.com.au!
Retail Superannuation Funds

Find out how Suncorp WealthSmart compares to other Retail Superannuation Funds

Know better, choose better.

Compare all

Huge fees...

published

I was with WealthSmart for about 10 years, the returns on my investment were, well below par, but that didn't stop Suncorp from taking around $700.00 per year in fees, and that is just in fees no insurance premiums...
WealthSmart have now changed their name to Brighter Super...Same Leopard different spots...
Given Suncorps lack care and support I have now changed super companies and the change speaks for itself....
PS....Suncorp is a retail fund, their main objective us to maximize profit...
I am now with a not for profit fund huge difference...

Similar opinion? Write a review on ProductReview.com.au!

Non existent support

published

My mother passed away in early May this year leaving her remaining superannuation to myself and my sisters. Application was made to have the funds transferred at the end of May to assist us in paying for funeral costs etc.
After four lots of communication including one phone call (you cannot speak to anyone from wealth smart as they can't be contacted directly, you must go through the bank); we finally received the paperwork.
This was signed three weeks ago with our solicitor and we are still waiting for the funds. In the meantime I'm sure WealthSmart are cashing in on the interest of the estate.
Would not recommend this company to anyone and I'm making sure I'm telling as many people as I can about them.

Similar opinion? Write a review on ProductReview.com.au!
Cuddie
CuddieNorth-West & West coast, TAS
  • 4 reviews
  • 4 likes

Unable to access Super on Retirement

published

Have been trying to access money from a Suncorp Wealthsmart AXA account for nearly 5 years I am now 69 yo and with the fees etc I shall soon be owing Suncorp Money , not a large amount involved but being at the bottom of the food chain does not bode well.

Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Suncorp representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.