Not able to use points in the weekend.
Having accumulated enough points to have a $40 credit, I tried to use it a few weeks ago on a weekend at the Sans Souci store. I was told that their computer was not working. My receipt showed the points I earned that day, but did not show my total points nor the amount of my credit. These are usually shown. This happened on the weekend on another few occasions including yesterday and today. It has become increasingly obvious that Superbarn do not want people using their points in the weekend, a time when most people do their shopping.
Very good fruit and vegetable section Bakery is innovative with good bread choices Shelves well presented I have had many pleasant shopping Iexperiences here I would strongly recommend to other people
Great location and handy with great opening hours
Happy and Friendly service, find most products that the major supermarkets have gone to generic. Well done guys and keep up the good work. I've never gone in there and come out empty handed. Please give them a go and keep it local.
Supabarn Casey..keep up the good work of customer responsibility..not dictatorship, like other supermarkets.
I have been taking notice of all the procedures of the bigger supermarkets in recent weeks...the only place that is genuinely a pleasure to shop (apart from confusing me, reorganising their isles lol); is supabarn casey. They have had a logical response to Covid19, sanitation on the way in, fairly sure I saw people cleaning all the trolleys one day I was there, plenty of registers open so you are not in lines, breaking distancing because people are trying to get past you (like Costco, Coles and Woolworths lately), the dictatorship and irrationa...l, illogical procedures of the large supermarkets are putting us at more risk than if we all kept our distance and did not have their "direction" on where to walk, where to stand etc... I spend 5 minutes at my local supabarn and leave; happy with another easy shopping trip complete! Not being at risk of others or needing to control my 2 year old in a pointless time consuming line is a highlight and adds value (even though some items are higher priced)..Great job Supabarn 5 star service..cashed in my Costco membership and after my last 3 experiences at Coles and Woolworths, I would rather give you my money for a "normal, yet safe" experience. You make shopping with a toddler a pleasure!
Ripped me off twice
On 2 occasions I got home and realised I didn’t have all the items I paid for. I was charged for all the items. I emailed the company and they didn’t respond. Avoid at all costs
Cheap imported products
Bought alcohol at the store and found out they were selling imported drinks from china that contains much less % and tastes much more different, unfortunately, they still sell it at a high price just to make their profits.
Had talks with the management, but nothing got done, better off shopping at another store, the management of the place is terrible, people working their look like they want to get out as soon as possible.
Super Barn @ San Souci
I have been to San Souci Super barn a few times in the last 2 months and find it an excellent place to shop. Apart from the every day goods , I particularly like the Delicacy products ;Cheeses , Olives etc . And seafood , which is fresh . Staff are very helpful too, recommended if you live or are passing .
All their dairy and eggs are out of date and rotten
Supabarn in Sans Souci is shocking.. I have had to return cheese and yoghurt many times before I had learnt my lesson not to shop there again!!
Not to mention the eggs... had to buy the expensive eggs as of course they were out of normal cage free ones and when I tried to cook them they didn’t look fresh !!! Everything dairy is rotten once you open the packaging. Eg shredded cheese once I got home and opened it it was rotten on the inside... their yoghurt is the same!!
Not to mention their fruit and veggies are not fresh either
Their shelves are never restocked properly
Shocking store.... I’m surprised they are still operating
Expired food products
At the Sans Souci store on 5 March I came across four expired food products in the refrigerated section. They were selling potato bacon and egg salad, rice pudding and pasta salad which had expired 4 March and they were selling falafel which had expired 28 Feb. It was 12:30pm so you would think a staff member would have gone through the fridge to check the dates by then, assuming this should be a daily task first thing in the morning. The staff member I took the products to ([name removed]) was very polite and apologetic unlike the manager (who...no longer works there) who was not as nice when a while back I pointed out they had expired butter milk in the fridge. Food safety is clearly not a priority in this store. If they have not already been named and shamed by the NSW Food Authority I hope it happens soon. Locals have had enough.
Superior fresh food and produce - service hit and miss
My local store (Sans Souci) 9 out of 10 times peovides fruit and veggies fat superior in freshness than Coles Woolie or Aldi (was 10 out of 10 times but these past few months they failed to check prepacked fruit and veggies on ocassion so lost that point). Overall very fresh and good quality and even their "frugly" section produce is fresh and happily lasts in the fridge 3 to 4 weeks...
Meat seafood and deli freshness surpasses even what my local butcher sells and I am beyond words as to rhe promptness and quality of service of their butcher...s. Absolutely wonderfull, obliging and area basically spotless cleanliness wise. Seafood fresher than any ither local place and competes well with Sydney Seafood Markets Price wise on seafood and meat competative and specials better than those provided by Coles or Woollies but quality and freshness surpasses the other supermarkets . Also loce the selection of Organic and Health foods as far superior to local supermarkets and saves me a trip to local Health food shops or speciality Organic and Asian stores and price wise slightly cheaper than Speciality food stores so point given for that.
Evening staff not helpful poor service
When staff are scanning items & placing items in plastic bags, who would put only a loaf of bread in one bag & in an other bag asmall jar of saice. yes this happend to me twice in the last 2 weeks & yes its partly my fault for not checking, left 1 bag behind,wrnt back within 5 minutes & was told bad luck nothing handed in (pathetic attitude pathetic staff they should learn to pack properly. Yes onlly 1 small jar has cost supabarn $150-00 prer week. I will certainly not be shopping there again. I will go back to woolies.
Usually happy shopping at Crace, enjoying convenience and pleasant staff. On 23.8.16 I paid $6.39 for a 250ml Cobram Garlic Oil. Not so happy to notice the same item today at Woolworths Kippax at regular price of $5.50.
I hope you can improve on this.
Great new additions to the store.
Love their fresh seafood. Great bread not too doughy. Fresh Cakes and biscuits are their new line. Excellent and prices and quality to match esp their almond shortbread. Love their points system. So easy no fuss. Their meat is so much better than their competitors as well. Rarely disappointed. Hate shopping anywhere else now. Staff are wonderful. Mind you only been to Sans Souci store but 10 out of 10. Breath of fresh air. The only items I've sometimes not been 100% happy with wld be the fruit but has improved a lot. Thankyou guys.
Best fresh foods in Sydney
The produce lasts twice as long as any other supermarket. The meat is tender and really well priced and the deli is excellent. The range of groceries is different. You can find all thiese groceries that COLES doesn't carry. The Seafood is fresh and is only sold a few days a week so you know it hasn't been sitting around all week. Overall a great shopping experience.
Best supermarket in Australia
Best range of product different to the chains. Massive gluten free range. Fantastic prices just bought Huggies for 19.99 and the best fresh foods.
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