Supabarn

On more than one occassion have bought chicken that's off. Too many times, the produce is poor and the 'fresh' herbs: parsely, citantro etc, are too often wilted and fit for compost, not for sale. I don't trust the products at the Supabarn Kingston Show details

This is specifically for my local shopping store Supabarn Sans Souci 2219. CASHIER 9235 ( long black hair - no name tag working 1.2.2026 6pm to 6.30pmish. I'm done... Lazy , dismissive , inexperienced kids who couldn't care less - don't acknowledge you, don't make eye contact , don't say hello - nothing.... I was treated like and inconvenience… Read more

while 3 of them stood around in the same cashier space having a 3 way social media who's doing what in their personal lives. Items are literally thrown into bags without care. No courtesy , no professionalism , no basic customer interaction. When I interrupted her to ask if my rewards card had been accessed - she said no and continued to have her 3 way - when I sarcastically apologized for interrupting I was met with more attitude. This is not having a bad day , this is a culture of not giving a d#mn. Management should be embarrassed. I have heard from so many who have had the same experience but choose to remain quiet. Pay peanuts , you get monkeys !! Train your staff, supervise them - I am fed up with your store.... as much as I want to support my local stores , your staff make it very difficult.

I purchased a bulk pack of 10% fat 90% mince from Supabarn to bulk cook lasagne. It is so greasy I can't eat it. As an older, single pensioner, I would have had a number of meals from this dish. I am so disappointed as I am out of pocket and will have to revise my menu for the month. I did not expect such poor quality from Supabarn. Show details

Supabarn Casey..keep up the good work of customer responsibility..not dictatorship, like other supermarkets – I have been taking notice of all the procedures of the bigger supermarkets in recent weeks...the only place that is genuinely a pleasure to shop (apart from confusing me, reorganising their isles lol); is supabarn casey. They have had a logical response to Covid19, sanitation on the way in, fairly sure I saw people cleaning all the trolleys one… Read more

day I was there, plenty of registers open so you are not in lines, breaking distancing because people are trying to get past you (like Costco, Coles and Woolworths lately), the dictatorship and irrational, illogical procedures of the large supermarkets are putting us at more risk than if we all kept our distance and did not have their "direction" on where to walk, where to stand etc... I spend 5 minutes at my local supabarn and leave; happy with another easy shopping trip complete! Not being at risk of others or needing to control my 2 year old in a pointless time consuming line is a highlight and adds value (even though some items are higher priced)..Great job Supabarn 5 star service..cashed in my Costco membership and after my last 3 experiences at Coles and Woolworths, I would rather give you my money for a "normal, yet safe" experience. You make shopping with a toddler a pleasure!

Superior fresh food and produce - service hit and miss – My local store (Sans Souci) 9 out of 10 times peovides fruit and veggies fat superior in freshness than Coles Woolie or Aldi (was 10 out of 10 times but these past few months they failed to check prepacked fruit and veggies on ocassion so lost that point). Overall very fresh and good quality and even their "frugly" section produce is fresh and… Read more

happily lasts in the fridge 3 to 4 weeks...

Meat seafood and deli freshness surpasses even what my local butcher sells and I am beyond words as to rhe promptness and quality of service of their butchers. Absolutely wonderfull, obliging and area basically spotless cleanliness wise.

Seafood fresher than any ither local place and competes well with Sydney Seafood Markets

Price wise on seafood and meat competative and specials better than those provided by Coles or Woollies but quality and freshness surpasses the other supermarkets .

Also loce the selection of Organic and Health foods as far superior to local supermarkets and saves me a trip to local Health food shops or speciality Organic and Asian stores and price wise slightly cheaper than Speciality food stores so point given for that.

When they run a special it trully is a special price but the rest of the prices in the store not as competative as Coles or Woollies.

Two areas this store fails at as very much hit and miss is general supermarket prepacked food freshness as on many ocassions have found items past use by date on the shelves or in the last day or two of their expiry date and this is a seriois problem as most kids would never check such things and tends to be items kiddies would go for. Not to mention problems vision impaired people face. And I am not talking one or two but dozens of such packages of the same items. This has been brought to the attention of management for a year now and sadly they are still on top of it.

Second are they are hit and miss at is their check out. They have couple of cash out operators that provide trully superior service and are an absolute joy to deal with. They are fast, ensure there is no cros contamination of foods and ensure you are given all your bags.

At the same time there is complete opposite and sorry as this may sound sexist but trully is not as this is my actual experience they have operators that are simply terrible and do not care about food comtamination as had them throw meat and poultry on top of tomaties and letruce, washing powder on top of fruit and pest control produce on top of bread. One put hot roasted chook olin the same bag as cold refidgerated milk. I mean these are simple basic issues of food hygine or basic quality (and the 3 I had missfortune of dealing with were all male).

Also as mentioned by another reviewer they have a shockingly bad policy when it comes to shopper not being given item they have paid for as I have not been given items on 2 separate ocassions.

1st time, a year ago, it was a whole bag with meat that I would have paid in the excess of $30 for. When I got home and realised it was missing I immediately called and was informed they were aware of it and would need to go back to get a replacement. I was very ill having had chemo the previous day and the original trip had worn me out and explained to them I would not be able to and requeszed they just note in the book so they could refund me the next day upon which the answer was a flat out "no, you MUST come back same day and get same items as we will not refund and refuse to do anything the next day". Even thiugh it was their cashier that failed to pass the bag to me and that they acknowledged it they simple did not care. I obviously did not want meat that had been out of the fridge for hours and unable to get to them on the day but could not afford to lose rhe money as was not working for months due to cancer and chemo so dragged myself back with intention to get back the money and not the items that had now been out of the fridge for hours.

Manager was summoned as I demanded refund and upon arguing with a sick chemo ravaged woman on a verge of collapsing for 10min on the basis of their Policy he finally relented and provided a refund. To make matters worse I have found in the meanwhile they had already taken those items back to the fridge and had intended just to bring to me several packets of same meats so weights would have been different than those paid for.

To me this is shockingly bad attitude and a shocking policy. They acknowledge they stuffed up and they hid the bag out of sight and acknowledge they are awre of the items being found by them but unless you go back that bery same day (even though you report it by phone) you forfit the value and the items. Not to mention refusal to refund overcharged amount. SHOCKINGLY BAD !!!

On another ocassion I had come home to again find one bag missing but remembering the trauma of the bag of meat I just let it go as could not handle going back.

As mentioned each time I had encountered these issie had dealt with male cashiers so now I simply avoid them. Sounds horrible and sexist but trully is not - just self preservation.

Why do I do there ? FOOD AND MEAT / POULTRY / SEAFOOD FRESHNESS. Simply surpasses the quality of anythinf else in the are and makes it worthwhile going through being the extra warchfull at the register. Then again they have 2 incredibly conscientiois ladies at the registers that I "aim" for so in all with some planning bad regiszers experience can be avoided.

Supabarn is not like third world Aldi – Only one penalty notice 3016653559 from NSW food authority. The store is clean and bright. The staff leave customers alone. The one cashier that gossips is kept on the last row, so she isn't a problem and goes unnoticed by most customers. Most of the time the staff are polite. One late Sunday night they hadn't sold enough hot chickens and said… Read more

over the microphone 'yummy yummy yummy chicken for your tummy'. After that they started putting their greasier than woolworths/Coles chickens on self serve hot plates. Currently there is nothing they can do about all the elite quality meat going to the wealthiest areas shops, where Supabarn isn't located, but the prices are almost as high. The Supabarn card may be better than Flybuys and Everyday Rewards cards because you receive a discount after a relatively short time, making up for their higher prices compared with other supermarkets. One day a week elderly people receive a discount, so it is best to go on the other days if you want to avoid them. All round, it's good. clean, well lit, they encourage elderly people to go there on a specific day. higher prices

Outside the box – A good experience. Twice I’ve asked for service outside the box, twice the response from staff is positive. Thank you. Your high quality customer care helps me a lot. Great people. Good range of products. Highly recommend this store. Show details

Excellent Shopping Experience – I often go to Supabarn at Sanscouci for grocery shopping as I live locally. I find the store well organised with full suite of product range and the visual presentation and cleanliness of the store is also quite appealing. Furthermore, the staff there including the manager are extremely friendly and helpful as I have often reached out to them on… Read more

multiple occasions to seek assistance and they have all been extremely cooperative. Keep up the good work!

Love Supabarn – Went there for a work trip and only stopped 10 mins to grab all I need. Shops in Sydney didn't have some of the items they sell there. I made myself a fresh liter of orange juice and bought a few local things.

Prices are extremely high , meat range and quality is appalling purchased scotch fillet was $50 a kilo and tough as old boots ... produce quality has dropped significantly and the prices are beyond belief , the service is poor long cues to be served ,and the store is dirty filthy fridge cabinets have mould in them, floors dirty and two day old… Read more

FRESH bread for sale in the bakery .. will be going to Coles or Woolies in Gungahlin from now on the Casey and grace stores have gone down hill big time

Be very careful shopping here. Items often rung up twice and items on special charged at the regular price. Have had to speak to management on several occasions, but nothing changes. 'Short staffed' is generally the excuse. Their mistakes or oversights are serious offences and carry severe penalties. PLEASE ask for and check your receipts before departing the store.

Worst service e we – I visited Superbad in Annandale, and the young man serving me was extremely rude. When I asked him to place my groceries directly into my bag after scanning, he refused and instead placed them on the counter next to him or beside my bag. He then told me that I hadn’t had my bag ready quickly enough, so it was “too bad.” He also told me to hurry… Read more

up and move on because he had other customers to serve. When I asked for his name, he dismissively replied, “Oops, I forgot.”

I shop here every week and pay premium prices, so I expect premium service. I am disgusted by his attitude and the poor level of service I received and no resolution from the store.

Be careful of prices – Great supermarket for the range of products but be careful that you get the correct price on reduced items. I have been overcharged on four occasions on reduced items and also charged the higher amount on items which are the same product but different types eg imperial mandarins were the highest priced mandarins l bought arfour which were lower priced but i was charged the imperial rate. This happened twiced Show details

Supabarn prices going up and down on weekly basis – One week the prices are hiked up the next week way down. Bought a lime priced at 99c and got charged 1.99 at the checkout. You need to watch all the time at the checkout as their prices are often incorrect. It is obviously due to them going cheap then going expensive all the time, trying to suck in the customers. Show details

What has happened to this supermarket – Today Monday 30 May tried to purchase basic items like milk and bread. Hardly any of either. Lights are out no staff member to talk to. Besides this tho they need to look at Woolworths and Coles meat and chicken section as Supabarn offer little variety eg no lovely legs no sliced breast fillets for snitzels but the list goes on. No light cheeses… Read more

apart from a sliced packet...also many items like mushrooms dont have use by dates on them compared to Coles etc i had to ask the girls in the bakery for a date for some bread...The deli section is good as is their seafood but it would be great to be able to do a full shop there.

Total rip off at Sans Souci – Was charged $298 for $55 worth of groceries and when I ask the cashier to re-scan the two blue bags of groceries she was annoyed and said , “this an expensive store”. I now wonder if this is a regular “error”. I hope all their customers now check their receipts. They have just lost me as a customer. Show details

Not special no specials – We shopped at Supabarn Kingston looking for their cheese specials on the friday,Sat and Sunday but they were still marked at full prices, we asked the cheese assistant to change price and he says "Im new" how can this happen over and over each time we go in, is someone new if there over a month old???.Dont the managers train them???.Finally after… Read more

20 minutes looking for a catalogue and then a manager to authorise price change we get out of the store.(I wonder how many customers got ripped off paying full price for cheeses?).Some of the cheeses were sweating and plastic bubbling wrapped which means hot cheese laying around then wrapped?.

Excellent Service and Communication – Ordered shopping from Supabarn in Crace for next day delivery between midday and 3pm. Received several calls - the first being that they were waiting for the bread delivery and would be about 30mins late. Then various calls to check-in. They did not have the 5 RAT test packets at Crace (just a pack of 2) so they visited Supabarn at Casey and… Read more

picked up the pack of 5 tests on the way to our house. Fabulous service - so very caring when we were all isolating in the house. Thankyou very much

Not able to use points in the weekend – Having accumulated enough points to have a $40 credit, I tried to use it a few weeks ago on a weekend at the Sans Souci store. I was told that their computer was not working. My receipt showed the points I earned that day, but did not show my total points nor the amount of my credit. These are usually shown. This happened on the weekend on another… Read more

few occasions including yesterday and today. It has become increasingly obvious that Superbarn do not want people using their points in the weekend, a time when most people do their shopping.

Supabarn satisfaction – Very good fruit and vegetable section Bakery is innovative with good bread choices Shelves well presented I have had many pleasant shopping Iexperiences here I would strongly recommend to other people Show details

Great location and handy with great opening hours – Happy and Friendly service, find most products that the major supermarkets have gone to generic. Well done guys and keep up the good work. I've never gone in there and come out empty handed. Please give them a go and keep it local. Show details

Ripped me off twice – On 2 occasions I got home and realised I didn’t have all the items I paid for. I was charged for all the items. I emailed the company and they didn’t respond. Avoid at all costs Show details

Cheap imported products – Bought alcohol at the store and found out they were selling imported drinks from china that contains much less % and tastes much more different, unfortunately, they still sell it at a high price just to make their profits. Had talks with the management, but nothing got done, better off shopping at another store, the management of the place is terrible, people working their look like they want to get out as soon as possible.

Super Barn @ San Souci – I have been to San Souci Super barn a few times in the last 2 months and find it an excellent place to shop. Apart from the every day goods , I particularly like the Delicacy products ;Cheeses , Olives etc . And seafood , which is fresh . Staff are very helpful too, recommended if you live or are passing .

All their dairy and eggs are out of date and rotten – Supabarn in Sans Souci is shocking.. I have had to return cheese and yoghurt many times before I had learnt my lesson not to shop there again!! Not to mention the eggs... had to buy the expensive eggs as of course they were out of normal cage free ones and when I tried to cook them they didn’t look fresh !!! Everything dairy is rotten once you… Read more

open the packaging. Eg shredded cheese once I got home and opened it it was rotten on the inside... their yoghurt is the same!!

Not to mention their fruit and veggies are not fresh either

Their shelves are never restocked properly

Shocking store.... I’m surprised they are still operating

Expired food products – At the Sans Souci store on 5 March I came across four expired food products in the refrigerated section. They were selling potato bacon and egg salad, rice pudding and pasta salad which had expired 4 March and they were selling falafel which had expired 28 Feb. It was 12:30pm so you would think a staff member would have gone through the fridge to… Read more

check the dates by then, assuming this should be a daily task first thing in the morning. The staff member I took the products to ([name removed]) was very polite and apologetic unlike the manager (who no longer works there) who was not as nice when a while back I pointed out they had expired butter milk in the fridge. Food safety is clearly not a priority in this store. If they have not already been named and shamed by the NSW Food Authority I hope it happens soon. Locals have had enough.

Evening staff not helpful poor service – When staff are scanning items & placing items in plastic bags, who would put only a loaf of bread in one bag & in an other bag asmall jar of saice. yes this happend to me twice in the last 2 weeks & yes its partly my fault for not checking, left 1 bag behind,wrnt back within 5 minutes & was told bad luck nothing handed in (pathetic attitude… Read more

pathetic staff they should learn to pack properly. Yes onlly 1 small jar has cost supabarn $150-00 prer week. I will certainly not be shopping there again. I will go back to woolies.

Price check – Usually happy shopping at Crace, enjoying convenience and pleasant staff. On 23.8.16 I paid $6.39 for a 250ml Cobram Garlic Oil. Not so happy to notice the same item today at Woolworths Kippax at regular price of $5.50. I hope you can improve on this.

Best fresh foods in Sydney – The produce lasts twice as long as any other supermarket. The meat is tender and really well priced and the deli is excellent. The range of groceries is different. You can find all thiese groceries that COLES doesn't carry. The Seafood is fresh and is only sold a few days a week so you know it hasn't been sitting around all week. Overall a great shopping experience.

Best supermarket in Australia – Best range of product different to the chains. Massive gluten free range. Fantastic prices just bought Huggies for 19.99 and the best fresh foods.

Ripping off at checkout – 4 times we have found prices higher at the checkout, 4 complaints and 1 to head office with no reply. How much are they making from shoppers who dont check, like the elderly and vunerable.

Will keep using - changed my opinion on this place – CHANGED OPINION Now shop is being used the quality has been great and use by dates fine. Have started shopping regularly. Really like the 10$ off day once a month. OLD REVIEW - I was hoping for a Coles/woollies alternative, with easy parking, great use by dates and super fresh quality with large range of organics. I found -- Use-by dates… Read more

gave 1 day to drink milk and plenty of meat expired same day. Very disappointing

Mangoes at $1 were great as were bananas at .99 per kilo.

Several other items noticeably more expensive than woollies.

Won't be back.

Best fresh foods by a mile! – Best quality and priced fresh foods. Kills Woolworth's. Range of gluten free products is excellent. I bought roast pork for 4.99 kilo and it was perfect. Staff were excellent. I was always scared to shop here because I had the impression it was expensive. It is not at all, in fact it was better priced than Woolworth's. Consistent great quality and the best specials.

The real fresh food people – Fresh food sections are excellent including deli,fruit and veg ,meat and seafood.every Saturday there is a market day where fresh seafood is available.the groceries are well priced with all the trusted brands as well as cheaper generics.the best part is that ther are plenty of checkout operators and waiting times are bearable.

Rude Service at Front Counter – I Will never go back due to the rude & unhelpful service at the front counter on Sunday night. Male staff member who made very snarky comments, and made me feel very uncomfortable. so I dropped my products and left. Forget the convenience and decent product range... Id rather make the drive to Dickson... normally good range of product and conveniently located