Svelte Media
2 reviews
This company is dishonest and predatory. It will tell you a "once off payment" and charge you again a week later. When you try to cancel your account they will make you jump through hoops, then when you finally get to the page to hit the "Yes, I want to cancel" button, it is greyed out and unresponsive. Instead you get that horrible woman come on… Read more
and insist that you "can't do it" on your own. Do not sign up for this company. They are a scam. They are dishonest. They are predatory. They rely on confusion. They are not transparent. They are thieves.
DO NOT TRUST THIS COMPANY. DO NOT PROVIDE YOUR CREDIT CARD DETAILS TO THEM. I purchased a low cost, ONE OFF product from Svelte in May 2024. That purchase gave lifetime access to that product. Yesterday, by chance, I noticed a charge on my credit card from Svelte for AU$80. I emailed them and was told this: 'Our records show that on… Read more
05/20/2024, you initially purchased the One and Done Workout Program for a one-time payment of $29 which grants you a lifetime of access.
To clarify, during the checkout process of your One and Done Workout program, you also chose to take advantage of the 7-day free trial access to the One Minute Abs + Svelte Life Series, and by agreeing to the terms here, the subscription was free for 7 days and a $49 monthly subscription thereafter.
Your free 7-day trial ended on 05/27/2024, after which, the $49 monthly subscription was applied.'
When I checked, this AU$80 has been coming out of my account since then. I acknowledge that it was my fault for not noticing this sooner, but the reason I wasn't looking for it is that I NEVER SELECTED THE FREE TRIAL WITH ONGOING MONTHLY CHARGES AFTER 7 DAYS.
I was at that time, about to become unemployed and I would NEVER have agreed to an ongoing subscription that I didn't know if I would be able to afford.
I did not receive an email that shows I apparently signed up for this. I have not received receipt emails to show that each month they have been taking this payment - because clearly they don't want to alert us to the fact that they are fraudulently taking our money.
I am certain that I am not mistaken as I know the danger of agreeing to any kind of 'free' trial - once any company has your credit card information, they can easily adjust their 'records' to show whatever they want.
Further, I have NEVER accessed the additional package that they claim I subscribed to so it must be clear from their 'records' that I didn't use it - because I didn't want it, didn't request it, and didn't know I had it.
I have emailed Svelte and requested a full refund of these charges that I did not agree to they responded promptly with the excuse I quoted above. In the end they refunded 2 fraudulent payments because they ‘fell within the 60 day refund period’ - which didn’t apply because they stole my money. In the end I contacts my bank’s fraud investigation team and Svelte was required to refund all of the other payments. On another site Svelte has responded to my review with a pathetic email saying they were glad I was able to get satisfaction from my bank!
DO NOT TRUST THIS COMPANY.
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