Swann Wireless Door Chime with Mains Power

Like many other buyers, the door bell rings whenever it feels like – I bought a Swann double chime wireless door bell 2 years ago from Bunnings for my house that has 2 levels, thinking it will make sure I don't miss anyone ringing at my door. Sure enough the door bell rings when someone pressed the bell and also when there's no one there. Surprised and agitated to see I am not alone. Now I just unplug one that is on 1st floor as that's the one that goes ringing whenever it feels like. Very dissatisfied purchase.

Doorbell has a mind of its own – This doorbell is quite maddening - it goes off randomly, so you're never quite sure whether someone's at the door or not. It switches between tunes of its own accord, and the two 'speakers' aren't always in sync. I bought it at Bunnings, so I thought it'd be a reputable brand. Next time I'll read the reviews before buying. Show details

Good value for the price – I've had mine for about 2 years. Mine has two chimes that both still work but until recently not together as they used to other than this the button broke a few months after installing it but it's not uncommon because people push them to hard also I've had this happen on other door bells and the button couldn't be fixed, this one all it took was a bit of glue and I've had no problems with it since so I think they are good value for the price Show details ·  1

Eyes Wide Open about Prior Reviews and Happy w/It – Bought the model with 2 chime receivers. Easy to set up and change sounds and volumes. There are 32 chime sounds (including 1 knocking and 2 w/bells) and the remainder are chintzy sounding chimes and tunes. My happiness is because my hearing is not the best and the two chime units are in different rooms, plus each has a fairly loud volume… Read more

range. If it only lasts a year and needs to be replaced I will still be satisfied if I always hear someone at the door. Previously had Kambrook and Arlec single receiver 'bells' that were stone solid but not sufficiently loud.

Odds seem that they will go for a year or two before problems, but given the alternatives worth the chance.

Works with quick fix – I had the same problem as most of the users, door bell button light was on but no sound. Tried holding "bell" button (middle) for 5 sec, then tried also + (volume up), (volume down) for 5 sec and it works again. I think the bell button press did the work :) as it looked like the doorbell was not paired with speaker.

DO NOT BUY THIS. Rings randomly at any time of the day without touching it and TERRIBLE customer service support – I purchased this awful doorbell thinking it would be an upgrade over the old "dumb" Arlec wireless doorbell I had previously, well NO, it wasn't an upgrade. In fact, it's far worse because it RANDOMLY RINGS at random times of the day, even at 2,3,4am. I've had to unplug it at night because it's driving me and the family nuts. Fine, things can be… Read more

faulty, I can accept that, what I CANNOT accept is after contacting Swann Technical Support (tech@swanntechsupport.zendesk.com), they have the IQ of a brick wall. I literally told them I have this QA-668 doorbell, which is NOT A SMART DOORBELL, and they keep thinking I have some kind of smart doorbell model.

On top of that, I have to wait days for them to send a dumb auto reply to say "You have contacted Tech Support for troubleshooting serviceable products. I'm sorry to inform you that your Swann device has reached its end of life already and we can no longer provide assistance over the phone nor chat. Please see this link: End of Support for End-Of-Line Swann Products. For upgrade inquiries, please contact our Presales team via Chat for compatible options.". The product is NOT "end of life", it's still being sold at Bunnings for $49. No matter what reasoning I email them with, even an image of the doorbell itself and the serial number, I get the same reply saying the doorbell is no longer going to be supported. It's ILLEGAL for a company to still sell something and refuse to provide warranty/support. And if it was end of life and I'm not getting any support, WHY would I even think about upgrading to another Swann product when I get such poor service?

I honestly wish I never bought this terrible piece of hardware and I regret emailing Swann Technical Support because now I know they don't have real people replying, it's just a bloody script that spits out the same crap reply saying the product is no longer supported and they don't need to help you. Terrible product and even worse company.

Rings any time of the day night with anyone pressing the button – Very inconvenient. Have to turn both power points off at night and back on in the morning Hopeless customer support. Took it back to Bunnings

Does it's own thing – I have the same issue as the others, doorbell goes off and makes up it's own mind on what it's going to play and when, usually early in the morning. Battery version was much better. Have been putting up with it for a few months now, keeps you on your toes wondering what it will play next. UPDATE - Swann have contacted me and offered to replace the… Read more

unit at no cost, I obviously said yes please and they have sent out a new unit which I received today. Excellent customer service by Swann, great to see and experience. Have to leave the score though, the one I bought was a bit rubbish.

It Works Sort Of - Disappointed To Say The Least – We don't know why we didn't come to Product Review before buying. We have a Swann Wireless Chime QA-688 and that is plagued by the same issues everyone else has. We continually set the chime to play the standard ding-dong door bell sound but every time it randomly changes. The postman delivers a letter and we are roused to a rendition of Auld… Read more

Langs Syne. Change it back to what we want and then it has randomly changed to Fur Elise when the doorbell goes again. Then we get the phantom ring where nobody is there and that has happened during the day and night.

I thought Swann were a decent brand but to be honest I would stay away. We purchased from Bunnings about 4 months but don't have the receipt so that's doubly frustrating. Please up your game Swann as it isn;t fair on consumer.

UPDATED INFO: Swann have been in touch with me and I applaud them on their customer service. They have offered a replacement unit, which incidentally is an upgrade to what I had, which I have accepted. I am still leaving the review of the original hardware as 1 star as that hasn't changed, however I would give 5 stars to the way Swann have conducted themselves.

It's good to know customer service still exists in some areas.

Wish I had read reviews before purchasing – With 2 receivers, wireless, 32 ringtones and easy installation, we thought this set up would be perfect for our home. Wrong. Whilst the button outside works, making us aware someone is at the door (when someone is actually at the door and pressing the button), this is where satisfaction with our purchase ends. Like other reviews, one of the… Read more

receivers can randomly play a tune (not one we’ve selected) when the button has not been pressed by someone. We’re completely unimpressed with regularly being woken throughout the night and early in the morning for no reason - thankfully we have motion sensor security cameras and can check that no one has actually ‘rung the doorbell’. The tunes we’ve selected on both receivers may play once when the button is pressed but after that, a random tune will play. We never know what we’re going to hear when someone is at the door. We’ve persevered with this faulty product long enough and will be returning it, and certainly won’t be purchasing a Swann doorbell again.

All sounds are awful – I just bought this today. Set it up before discovering that all 32 sounds are unbearable - 29 tacky tunes (do people really want this?), two weird bell chimes and a fake knocking sound. I think I’ll take it back before experiencing the problems mentioned in other reviews - wish I’d read them before purchase! Show details

Continues to changes bell default tune, also will play any tune randomly at unusual hours night or day – Continues to changes bell default tune even though default tune set. Also will play any tune randomly at unusual hours night or day. First unit exchanged at Bunnings new unit also has same problem as above. Being woken at 1am or similar time by bell ring but nobody present not good actually is alarming as "is somebody stuffing with us hiding in the garden or what" nobody found hiding after searches conducted, also motion lights not activated. Show details

Lasted about 2 months – Bought a unit with 2 units for inside the house. After about 2 months one of the units just stopped working. I wish I had read the reviews before purchasing - will now buy a more expensive doorbell from a different company.

Crap crap – Does not work.First battery run out after a month.Then the unit you plug in failed after two months.I would not buy any make made by Swann as it does not last.What a waste of money.I should have look at the reviews first.I have learned by my mistake thanks to Swann

Terrible securing with base plate – Terrible way to secure the unit to base plate. Every time you need to charge battery this little tool to secure the screw is very fiddling and frustrating. The inside screw came out and can not fit it now.

Just failed without warning – Bought the unit about a year ago. The ringer just stopped receiving signal from the button. No warning, so missed deliveries. Have to replace it, but it won’t be Swann. Show details

Rubbish! – Been missing important callers for a few months. When I checked to see whether chime wasn't working it was too late. Warranty expired. This kind of rubbish should not be sold. Show details

Bad door press quality – The door press (button) started to stick at about 6 months and has continued to do so, to the point where I had to replace the entire unit. The build quality of Swann judging by this unit is very cheap and nasty Show details

Unreliable – Worked for 6 months and then failed. A change of batteries and location dfid not fix the issue. I think the issue is poor quality control.Do not buy this unit., Show details

Worked for a while – Was fine until it stopped working there is no reset in the system.Does not seem to connect with the door bell ( battery is fine) Would not purchase another Swann product. Very disappointing.

Terrible – This product is terrible. Stopped working after 6 months. I would not buy this brand ever again. Avoid! I paid someone to install, not getting that money back either. Terrible product.

Rubbish! – Had unit about 18months. Capacitor in plugin base unit leaked and burned out beyond economical repair. Steer clear of this rubbish it seems components get to hot. What more can i say!

Do not buy – I have used this door bell less than 15 months. In this period of time door button stopped working and had to fixed by myself using glues because press button was stuck in the unit . Then 2 weeks ago main ringer stopped working and then there is no way to fix. Show details

Don't buy it is rubbish – Swann model number : swannswwhom-dc820p heap of rubbish no parts available I have it for 13 months lights all on door bell plus ac receiver all tune work but no the front door bell when you press it! It illuminate but don't communicate with receiver put new battery same don't waste your money buy someone else door bell.

Short lived piece of rubbish – Worked until it rained. Door button appears to work... deluding your visitors. Piece of rubbish. DON'T BUY. Put the door press button on a string and use it as a door knock. It will work that way for a short time.

They fail – First one plug in unit failed and a few weeks later the second plug in unit failed. I did all basic electrical fault finding techniques but the units are electrically dead. The product is not fit for purpose do not buy.

Same problem as everyone else – Fails to chime although push is indicating it is operating. An obvious manufacturing fault and yet no sign of any product recall. Yet another British firms name being used to fool people into buying a shoddy product.

Swann Wireless Door Chime – i just bought the pair 1 worked for one day ' replaced it with the other one same again don't buy waste of money. not happy jan i will look elese where

Don't buy Swann Wireless Door Chime SWHOM-DC820P – Our Swann Wireless Door Chime SWHOM-DC820P is less than 5 years old and the door bell push has developed an intermittent fault. As this product is still on the market I expected to be able to buy a replacement bell push but SWANN tell me: "The unit is well out of warranty and we also do not sell bell push". So much for good customer service.

Crap – Works for 1month batteries changed crap this companies products should be banned from country will make a point at Bunnings Chinese crap