This company has probably the best trades people I had, from the estimator and Area Manager Elmer, to the owner Glen who measured it up, and to their contractors Darcy and Michael who did the actual work. They were not only fantastic guys who did a brilliant job and rectified the terrible work which had been done on the roof from prior dodgy work but, also went over and above the call of duty in doing a few extras. Brilliant speed, neat and tidy, good work I can trust when trust does not usually go hand-in-hand with tradesmen. In fact, they eve...n did something that I have never seen any tradesmen do... Clean up after themselves thoroughly!!! They cleaned up so well even I, the critical OCD was impressed. As they lifted the ridges they advised that some of the initially scoped work was unnecessary as sections had been done well. Thus, we got our roof repaired and rectified of the seriously shonky work which was done previously. It was also reduced by a good amount for not requiring a part of the initially scoped work. To date, every time we have had tradesmen for anything they have always left us with a feeling of discontentment because, something was always amiss or not done properly. Not these guys! As a side note, one of the other quotes I received for the same work one of the companies would have left us without insurance because a section of our roof would not have been industry compliant. I have also recommended them to my best friend to get her roof by these guys - THUMBS UP!
DO NOT touch this mob if you want to your roof restored. From the word go, nothing went right with them for restoring my roof. They even replaced a wrong size fascia board!! They painted my roof with debris still on the roof. Now, little lumps all over it!! Nightmare!! Two days after the paint was down, bubbles started appearing. I raised the issue to their attention and they said it will settle down after a week and put the blame on the paint. Seriously???! They put down 3 coats of paint on the roof one after the other immediately. I did ...question them about it and they showed no concern. Industrial standards?? They use sub-contractors for the job and the quality of work is shocking. Avoid this company like leprosy if you want sanity, otherwise you are asking for headaches!!!! The only person who seems to know about roof in this company is the sales guy who came to give the quote!!
Fantastic restored roof
We had delayed restoring our roof for a long time. Our neighbours had SGRR work on their roof so we decided to give them a call. Very professional from the start. Extremely neat and tidy when finished for the day. John you did an amazing job and have recommended you to all that will listen.
I am so happy I chose this company!
When I looked into replacing my roof I was overwhelmed with stories I heard of sole traders and roofing companies doing the wrong thing.I am so glad I got referred from a friend who used SGRR.From the initial consultation to the end product I could not be happier.Great communication from the office and the tradesmen were AMAZING.Thanks SGRR for my new colourbond roof I will recommend you to all my family and friends.
I would like to say a big thank you for a job, WELL DONE.
We recently contacted Sydney Gutter & Roof Restoration for an-assessment and quote of our roof and gutters. We decided to proceed with the quote even though we were cautious.
The roof and the gutters were replaced the way we had hoped for, it looks great, more importantly,no more leaks.
We found that the company was easy to deal with and very accomodating whenever we had some questions to ask either with office or the trades people at our house.
All in all, to deal with Sydney Gutter & R...
- Verified customer
One word - dodgy!
We had the exact same experience as the ‘highlands’ post below. Awful company, unprofessional and avoid at all costs!
Note: we were asked by the company to amend our original review, with a threat of being sued (even though all information was factually correct). Please find our new review below:
Lesson learnt. Don’t make the same expensive mistake as us and do your research!
Also advise checking trade licenses on the Service NSW website: https://www.service.nsw.gov.au/transaction/check-builder-or-tradesperson-licence
The Dept of Fair Trading website is a good resource as well.
100% BEST SERVICE & COMPANY
I just had a new Colourbond Roof installed by SGRR. The customer service and tradesmen were simply amazing. I was informed from start to finish and the final product was more then I expected. I highly recommend this company and I will be referring this company to my family and friends.
- Verified customer
Save yourself from a nightmare!
To update, now June 2019, after water coming in through the kitchen bay window, as reported earlier, I have had to get my new (at the time) Luxaflex roller blinds cleaned from the dirty water marks - another $200!
Very poor workmanship. Had to get Department of Fair Trading involved to resolve the issues. SGRR justified and make excuses for their terrible work. Couldn't care less attitude of roofers. Drilled through electrical cables. Did not hold to their claims on their web page. Did not replace old sarking or do new battens on the entire r...oof (as stated on a new roof replacement on their web site) old sarking left in tatters and flaking into roof cavity. Overfilled skip bins which in turn broke all the driveway lights and left gauge marks on concrete. (SGRR made the bin company pay for the new electrical work to repair the damage, (?) New sarking left hanging down in the roof cavity as it is not attached to anything. Screws not drilled in properly, some left standing without being drilled in, many holes had to be redone and a screw installed. Big mess. Gutter guard,(which had to be removed) Ist time they put it on it had shocking joins, very visible and messy. Second attempt at installing the gutter Gard they did not clean out gutters before installing. Had to have it removed again. Flashings not correct and not installed correctly. Lots of water in the kitchen after rain fall which in turn blew up my range hood and cooktop - did not offer us any compensation for replacement of either items. We then had more rain in through a bay window. On SGRR advise we had to have two more down pipes installed at a further cost of $2K. They would not do the job "to busy" they said so got a local plumber to install them. Great job by the way. SGRR never mentioned that the existing gutters would not take the amount of water coming off a colour bond roof. Never had this problem with the tiled roof. After installing the two new down pipes, at our expense, it still leaked. Had to get DFT involved again to get them to fix the problem and put the correct type of flashing on (The DFT had told them to do in the first place but they didn't!) then had to get painters in to fix the damage to the ceilings, more expense. You would think that as they are "gutter" installers they could have advised of this before commencing the work. They are completely unprofessional! Cost me thousands of $ extra for lawyers, roof experts (through my solicitor who found 35 counts of poor quality work and things done incorrectly) and roof plumber, builders & painters to fix things. Caused extreme unnecessary anxiety. Has taken 11 months to get "some" satisfaction through a work order. Had new flashing installed last week (11/4/2019) so waiting now, for rain, to see if the roof still leaks!!! Also take note that most of the 5 star ratings are NOT verified. July 26th 2019 Update: shocking - terrible -untrustworthy. In discussions before work commenced I wanted several necessary things to be included. "Yes" they said to my directions but come the time for the work to be done they denied every having said it and did not do any of the stated thing. Even though it was included in their advertising on their web. Shocking to deal with.
A Job Well Done
From the first contact with G.R.R we had the feeling that we would be in the hands of a Company with very high Work Ethic and as it turned out after the replacement and repair of the Roof on our Sun Deck, our ussumptions were correct,
The service and workmanship was excellent and we will be very pleased to recommend G.R.R to any prospective client
6 months after installation.
I contacted Sydney Roof and Gutter Restoration to quote upgrading my roof to colour bond and found them very easy to deal and I accepting there competitive offer on the first visit.
The reasoning why I chose Sydney Roof and Gutter Restoration was simple, due to the product having a 25 year warranty I was concerned the other smaller companies who quoted wouldn't be in business in 20+ years making claims allot more difficult. I contacted Sydney Roof and Gutter Restoration after searching for the oldest ABN in Sydney.
Surprisingly, after we a...
- Verified customer
Excellent Company, so happy I choose them!
I recommend this company as I trust them, here is why.
3 years after buying our house we discovered that the roof titles needed to be replaced (Ahhhh).
I had contacted 7 companies in total to quote on the work and had research all of the companies including any reviews online.
Finally decided on this company for the following reasons: their professional conduct and attention to detail during the quote stage, the solutions they proposed and the responses to their online reviews - I like a company that is open to dealing with any issues that...
- Verified customer
Roof Replacement by SGRR
We thought we needed a roof restoration in the house we purchased a year ago as leeks etc had now become very apparent. We were initially quoted on the restoration and went ahead with this. Unfortunately the weather wasn't on our side and it was a good 6 weeks before we could have anything done. When the workers could finally came out I soon found that we needed a complete overhaul - a new roof entirely. We thought this may be the case, as it was really old original tiles on a very old house - so really it wasn't a shock to find this out.
My brand new roof is better than I imagined.
As a single mother of three I was very carefull about who I would trust to replace my old and leaky roof. I got three quotes and they varied quite a lot in price, but what stood out the most was one company. The gentleman from Sydney Gutter and Roofing was by far the most professional and explained in detail exactly what was required and how it would be done. Now I have a new colorbond roof with gutter protection and peace of mind. The guys doing the work were great, nothing was too much trouble and they cleaned up at the end of every day which is so important to me as I have young children. Thanks guys.
Had my roof replaced by Sydney Gutter & Roof Restoration
Would not recommend this company to anyone. The salesman told us theirs would be the most expensive quote we would get, we would pay more if we went with them but that we were paying for professionalism and quality. That the job would be done right the first time. The quality and professionalism is shocking. They have been out 4 times to fix defects and poor workmanship and is still not right. I could have got a poor result like this for much less $$. Now I have no choice but to go to fair trading to pay for a professional roofer to fix the mess their in house cowboys have made of this job
- Verified customer
Sydney Gutter & Roof Restoration replaced our Fascia, Gutters, Down Pipes and restored & sprayed our roof. They are an extremely professional team. Every person with in the team we dealt with was excellent in customer service, product knowledge, installation etc. The trades worked in extreme temperatures, were on time, fast and efficient. They are master crafts men at their jobs. Nothing was too much trouble. They were so understanding, could empathise and were more than happy to work around my illness and treatment. We have a builder oppos...ite and at the back of us. They are extremely impressed with the job and final product. We have already had another neighbor state when the time comes they will use Sydney Gutter & Roof Restoration. From what the gutters and roof looked like before to what it is now is second to none! We are thrilled and highly recommend Sydney Gutter & Roof Restoration!
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Questions & Answers
Hi , Sydney Roof and Gutter (on 8020 5777) in Crows Nest / Warriewood was recommended to me by a real estate agent. Can anyone tell me if this is the company reviewed here?
I can't confirm if they are the same company, though I do know Younis Chahrouk ( the man who came to my place) does work all over Sydney under different company names. His other company Sydney Home services and sales is currently being deregistered by ASIC due to his dodgy practices.
Just be careful and I would suggest that you definitely get more than 1 quote. They overcharge significantly.
No, this is not the same company. There are lots of companies with the words "Sydney" "Roof" and "Gutters" in their name- it helps them get higher results on Google, and hijacks the goodwill of other companies.
Our company hasn't worked with Younis Chahrouk- or anyone in Crows Nest \ Warriewood- for over 3yrs.
I realize this is an old question, but I thought I would post this for any other people who may be fooled.
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