Sydney Gutter & Roof Restoration

I hired this company for a roof restoration and had a terrible experience. They used footage of my house — including me standing in the front yard — without my permission. The work was done by unsupervised subcontractors who couldn’t communicate properly, showed no professionalism, and used old, faulty equipment. The paintwork was sloppy, with… Read more

visible marks left on my window frames and roof beams. Tiles and edges were poorly painted. When I raised these issues and shared videos of the defects, management was rude, dismissive, and showed no regard for customer service. For a company claiming over 30 years of experience, the quality and professionalism were shockingly poor. They seem to rely on cheap subcontractors with no quality control or accountability. — they do not deliver on their promises or value their customers.

We had gutters and fascia covers around our house restored by Sydney Gutter & Roof Restoration in November 2025. We very highly impressed by their professionalism from day one when Elmer came around to prepare a quote for us - very fast and efficient. The quote was very competitive and the job was scheduled to be completed in less than a week. We… Read more

particularly like their seamless gutters! The entire job was done perfectly within one day by two very professional trades people with excellent communication and customer skills. They were working quietly along (- no swearing or radios to be heard!), you would hardly know they are there, and they cleaned up well afterwards. In the meantime, we had a few rather severe rainfalls, and, to our delight, we found that all gutters and down pipes are working perfectly. We are very please to have chosen Sydney Gutter & Roof Restoration for the job - they were brilliant! We definitely will chose them again if we need work on our roof/gutters done.

Excellent work! – This company has probably the best trades people I had, from the estimator and Area Manager Elmer, to the owner Glen who measured it up, and to their contractors Darcy and Michael who did the actual work. They were not only fantastic guys who did a brilliant job and rectified the terrible work which had been done on the roof from prior dodgy work… Read more

but, also went over and above the call of duty in doing a few extras. Brilliant speed, neat and tidy, good work I can trust when trust does not usually go hand-in-hand with tradesmen. In fact, they even did something that I have never seen any tradesmen do... Clean up after themselves thoroughly!!! They cleaned up so well even I, the critical OCD was impressed.

As they lifted the ridges they advised that some of the initially scoped work was unnecessary as sections had been done well. Thus, we got our roof repaired and rectified of the seriously shonky work which was done previously. It was also reduced by a good amount for not requiring a part of the initially scoped work.

To date, every time we have had tradesmen for anything they have always left us with a feeling of discontentment because, something was always amiss or not done properly. Not these guys!

As a side note, one of the other quotes I received for the same work one of the companies would have left us without insurance because a section of our roof would not have been industry compliant.

I have also recommended them to my best friend to get her roof by these guys - THUMBS UP!

Save yourself from a nightmare! – To update, now June 2019, after water coming in through the kitchen bay window, as reported earlier, I have had to get my new (at the time) Luxaflex roller blinds cleaned from the dirty water marks - another $200! Very poor workmanship. Had to get Department of Fair Trading involved to resolve the issues. SGRR justified and make excuses for… Read more

their terrible work. Couldn't care less attitude of roofers. Drilled through electrical cables. Did not hold to their claims on their web page. Did not replace old sarking or do new battens on the entire roof (as stated on a new roof replacement on their web site) old sarking left in tatters and flaking into roof cavity. Overfilled skip bins which in turn broke all the driveway lights and left gauge marks on concrete. (SGRR made the bin company pay for the new electrical work to repair the damage, (?) New sarking left hanging down in the roof cavity as it is not attached to anything. Screws not drilled in properly, some left standing without being drilled in, many holes had to be redone and a screw installed. Big mess. Gutter guard,(which had to be removed) Ist time they put it on it had shocking joins, very visible and messy. Second attempt at installing the gutter Gard they did not clean out gutters before installing. Had to have it removed again. Flashings not correct and not installed correctly. Lots of water in the kitchen after rain fall which in turn blew up my range hood and cooktop - did not offer us any compensation for replacement of either items. We then had more rain in through a bay window. On SGRR advise we had to have two more down pipes installed at a further cost of $2K. They would not do the job "to busy" they said so got a local plumber to install them. Great job by the way. SGRR never mentioned that the existing gutters would not take the amount of water coming off a colour bond roof. Never had this problem with the tiled roof. After installing the two new down pipes, at our expense, it still leaked. Had to get DFT involved again to get them to fix the problem and put the correct type of flashing on (The DFT had told them to do in the first place but they didn't!) then had to get painters in to fix the damage to the ceilings, more expense. You would think that as they are "gutter" installers they could have advised of this before commencing the work. They are completely unprofessional! Cost me thousands of $ extra for lawyers, roof experts (through my solicitor who found 35 counts of poor quality work and things done incorrectly) and roof plumber, builders & painters to fix things. Caused extreme unnecessary anxiety. Has taken 11 months to get "some" satisfaction through a work order. Had new flashing installed last week (11/4/2019) so waiting now, for rain, to see if the roof still leaks!!! Also take note that most of the 5 star ratings are NOT verified.

July 26th 2019 Update: shocking - terrible -untrustworthy.

In discussions before work commenced I wanted several necessary things to be included. "Yes" they said to my directions but come the time for the work to be done they denied every having said it and did not do any of the stated thing. Even though it was included in their advertising on their web. Shocking to deal with.

6 months after installation – I contacted Sydney Roof and Gutter Restoration to quote upgrading my roof to colour bond and found them very easy to deal and I accepting there competitive offer on the first visit. The reasoning why I chose Sydney Roof and Gutter Restoration was simple, due to the product having a 25 year warranty I was concerned the other smaller companies who… Read more

quoted wouldn't be in business in 20+ years making claims allot more difficult. I contacted Sydney Roof and Gutter Restoration after searching for the oldest ABN in Sydney.

Surprisingly, after we agreed on price I was contacted by the project manager who made some professional recommendations which reduced the price by $900. Uuuuummmm WOW!

The project management was fantastic, materials arrived on time and work started on schedule. The install took 1 day longer than expected due to some issues with the roof framing. I was not charged any extra for the time spent. Double WOW!

In conclusion, Sydney Roof and Gutter Restoration has outstanding customer service, the staff are passionate and have the customer best interest in hand. I have no hesitation in recommending there services. Absolutely sensation....

I have had the colour bond roof installed for 6 months and it's the best thing I've ever done. Though winter, my family notice how much warmer the house is, especially on those cold winter nights. No more freezing early morning toilet stumbles. We have also noticed a big reduction in heating costs and I can't wait for those sticking hot summer days. In the coupe of warm days we've had already my house was cool inside with no AC running. Im so happy.

If you are thinking of updating your roof, I strongly recommend a colour bond roof and Sydney Roof and Gutter Restoration.

11/10

I have recently had my entire house guttering replaced by Sydney Gutter and Roof restoration and have to say they are an outstanding company with outstanding workers. The whole job was done in a day and they did the whole job without damaging tiles or ridge capping. They showed lots of care and I cant speak highly enough of this company.

Excellent workmanship, professional & friendly team – I would most definitely recommend this company for any roof restoration & gutter work. The tradesmen were very professional & I am extremely satisfied with the work done. The process from sale to completion of the job was seamless.

New Colourbond Roof and Guttering – New Colourbond Roof and Guttering - We are absolutely thrilled with our new roof and guttering, all staff that we dealt with at SG&RR were extremely professional, easy to deal with and very knowledgeable which gave us a lot of confidence in hiring SG&RR. A special mention to Elma who answered all our questions at quote time, Jim our Project… Read more

Manager who meticulously checked the work and made sure all was completed to the highest standard and to the hardworking friendly team that worked on the roof. We would highly recommend this company to anyone wanting a competitive price, great service and quality.

Hostage, "you hove no choice" – Put down thousands dep., and then nothing, had to get in touch once a month for a year, Read the fine print on the back of the order before you sign and hand over $$$$,,(:- SRR, reserves the right to cancel this contract ), ( if canceled SRR, reserves the right to retain the deposit ).You are at there mercy. When work finally takes place one… Read more

year later and mistake's are made or the structure is different to what was agreed to you are told that you must live with it "you have no choice"... Management can be charming one minute and then recalcitrant the next,.. BE WARNED!!

Gutter installation – GRR would not attend to after service call for overflowing problem from new installed gutter. We were advised by gutter tradesmen to report to GRR for any problem with gutter after a real test during rain. We reported the overflowing problem to GRR and neither the personnel or tradesmen turned up to identify and find solution for the overflowing… Read more

problem. Very disappointed with the way GRR deals with after installation / service.

would not recommend GRR

Terrible Company – Do not go near this company. They take a deposit, no contact for over 8 months- I had to keep chasing. Cancelled the order and the REFUSED TO PAY MY REFUND BACK. Claimed they were "coming next week" only when I cancelled. Furiel was rude and arrogant and had all the excuses under the sun. Totally dishonest and unprincipled.

bad company. Dont go near them – my box gutter just kept leaking. they didn't stop the leak and finally refused to do anything. If you get them to do work for you good luck, Lets hope they do it right because their after sales service is disgusting. Once they have your money they don't want to know you. They forgot to but in flushing on my $11,000 asbestos removal so they next… Read more

spring the birds moved in. i had to pay a handyman to get the birds out and put in flushing. Sydney gutter and roof Restoration refused to believe they hadn't put in flushing, they refused to even come and have a look. Don't get these people to do your job. If they do not do it right they will not be back.

Amazing customer service – Amazing customer service very fast and reliable they came to my property in bellavista spoke to the to wonderfull team very hands on got the job done very fast will be recommending them to family and friends

Reliable, efficient and trustworthy – The quote was completed on the same day we requested it. The office staff communicated effectively and considerately the delivery and installation dates. With all the rain we were told there would be a wait, however it still took less than 2 weeks. The delivery guy was amenable and put the guttering out of the way, the two people that installed it… Read more

were capable, polite and efficient. I can't recommend the company more highly, no wonder they've been in business such a long time.

Friendly, courteous and professional service – Elmer’s friendly, knowledgable consultation and quotation provided us with the right information, giving us the confidence in choosing the right people for the job. The team that did the guttering were faultless in their work and we are extremely happy with the result. Aaron and his mate who completely restored our roof were also faultless in… Read more

their work and we are extremely happy with all aspect or the job done. Not to forget the office staff, who obviously enjoy their job! Every phone call was greeted with a smile, every email friendly and courteous.

Roof restoration and gutter replacement with fascia cover – Jobs well done and very professionals.So grateful to have chosen this local company.We just had a delay as they are busy and the weather with the bush fires didn't help either.

A nightmare – DO NOT touch this mob if you want to your roof restored. From the word go, nothing went right with them for restoring my roof. They even replaced a wrong size fascia board!! They painted my roof with debris still on the roof. Now, little lumps all over it!! Nightmare!! Two days after the paint was down, bubbles started appearing. I raised the… Read more

issue to their attention and they said it will settle down after a week and put the blame on the paint. Seriously???! They put down 3 coats of paint on the roof one after the other immediately. I did question them about it and they showed no concern. Industrial standards?? They use sub-contractors for the job and the quality of work is shocking. Avoid this company like leprosy if you want sanity, otherwise you are asking for headaches!!!! The only person who seems to know about roof in this company is the sales guy who came to give the quote!!

Fantastic restored roof – We had delayed restoring our roof for a long time. Our neighbours had SGRR work on their roof so we decided to give them a call. Very professional from the start. Extremely neat and tidy when finished for the day. John you did an amazing job and have recommended you to all that will listen. Show details

Would not go for anything else – This is probably one of the best products on the market. Looks great and beats anything else on the market. The tradesmen were friendly and would always listen to the customer.

Great job – I was highly delighted with the finished job. Andrew kept me informed along the way with what he was doing. Very informative. I would recommend Sydney Gutter and Roof Restorations to anyone. Great job

I am so happy I chose this company! – When I looked into replacing my roof I was overwhelmed with stories I heard of sole traders and roofing companies doing the wrong thing.I am so glad I got referred from a friend who used SGRR.From the initial consultation to the end product I could not be happier.Great communication from the office and the tradesmen were AMAZING.Thanks SGRR for my new colourbond roof I will recommend you to all my family and friends.

EXCELLENT JOB – I would like to say a big thank you for a job, WELL DONE. We recently contacted Sydney Gutter & Roof Restoration for an-assessment and quote of our roof and gutters. We decided to proceed with the quote even though we were cautious. The roof and the gutters were replaced the way we had hoped for, it looks great, more importantly,no more leaks. We… Read more

found that the company was easy to deal with and very accomodating whenever we had some questions to ask either with office or the trades people at our house. All in all, to deal with Sydney Gutter & Roof Restoration was a very good experience and we would do it again without any hesitation. Finally, our decision was not based on being cheap, but rather dealing with a company we felt we could trust and with a long track record.

One word - dodgy! – We had the exact same experience as the ‘highlands’ post below. Awful company, unprofessional and avoid at all costs! Note: we were asked by the company to amend our original review, with a threat of being sued (even though all information was factually correct). Please find our new review below: Lesson learnt. Don’t make the same expensive… Read more

mistake as us and do your research!

Also advise checking trade licenses on the Service NSW website: https://www.service.nsw.gov.au/transaction/check-builder-or-tradesperson-licence

The Dept of Fair Trading website is a good resource as well.

5 Star service and quality – I had my roof replaced at the back section and my tiled roof restored from this company. From the first phone call to the last I couldn’t be happier with the service and quality of my job. Would highly recommend Sydney GRR to anybody. Thanks again Sydney GRR team!

100% BEST SERVICE & COMPANY – I just had a new Colourbond Roof installed by SGRR. The customer service and tradesmen were simply amazing. I was informed from start to finish and the final product was more then I expected. I highly recommend this company and I will be referring this company to my family and friends.

A Job Well Done – From the first contact with G.R.R we had the feeling that we would be in the hands of a Company with very high Work Ethic and as it turned out after the replacement and repair of the Roof on our Sun Deck, our ussumptions were correct, The service and workmanship was excellent and we will be very pleased to recommend G.R.R to any prospective client

Excellent Company, so happy I choose them! – I recommend this company as I trust them, here is why. 3 years after buying our house we discovered that the roof titles needed to be replaced (Ahhhh). I had contacted 7 companies in total to quote on the work and had research all of the companies including any reviews online. Finally decided on this company for the following reasons: their… Read more

professional conduct and attention to detail during the quote stage, the solutions they proposed and the responses to their online reviews - I like a company that is open to dealing with any issues that may arise.

I could not be happier with my choice!

The job was put on hold by me, for a short period, as I dealt with a subsequent internal ceiling issue and Sydney GRR were more than accommodating and worked with me to re-scheduled.

After the job was complete and we had paid the bill in full, I notice a VERY MINOR detail that was purely cosmetic and when I broached this with the company they sent some guys out straight away to adjust it. They even cleaned up my driveway after the skip bin had been collected. Love that!

From Elmer who did the estimate, Glen who was the Project Manager to Darcy the Site Manager and all of the team at Sydney GRR, thank you guys and girls for a painless experience you are fantastic!

Roof Replacement by SGRR – We thought we needed a roof restoration in the house we purchased a year ago as leeks etc had now become very apparent. We were initially quoted on the restoration and went ahead with this. Unfortunately the weather wasn't on our side and it was a good 6 weeks before we could have anything done. When the workers could finally came out I soon found… Read more

that we needed a complete overhaul - a new roof entirely. We thought this may be the case, as it was really old original tiles on a very old house - so really it wasn't a shock to find this out.

Anyhow we were then quoted for a new Colorbond Roof and went ahead with this. A week later the job was done - and we are so Happy with the result. They are professional and for the most part kept us up to date with what was going on and when it would be happening.

The finished product was worth the wait. Thank you SGRR. Would we recommend them? Yes!

My brand new roof is better than I imagined – As a single mother of three I was very carefull about who I would trust to replace my old and leaky roof. I got three quotes and they varied quite a lot in price, but what stood out the most was one company. The gentleman from Sydney Gutter and Roofing was by far the most professional and explained in detail exactly what was required and how it… Read more

would be done. Now I have a new colorbond roof with gutter protection and peace of mind. The guys doing the work were great, nothing was too much trouble and they cleaned up at the end of every day which is so important to me as I have young children. Thanks guys.

Had my roof replaced by Sydney Gutter & Roof Restoration – Would not recommend this company to anyone. The salesman told us theirs would be the most expensive quote we would get, we would pay more if we went with them but that we were paying for professionalism and quality. That the job would be done right the first time. The quality and professionalism is shocking. They have been out 4 times to fix… Read more

defects and poor workmanship and is still not right. I could have got a poor result like this for much less $$. Now I have no choice but to go to fair trading to pay for a professional roofer to fix the mess their in house cowboys have made of this job

Excellent Company – Sydney Gutter & Roof Restoration replaced our Fascia, Gutters, Down Pipes and restored & sprayed our roof. They are an extremely professional team. Every person with in the team we dealt with was excellent in customer service, product knowledge, installation etc. The trades worked in extreme temperatures, were on time, fast and efficient. They… Read more

are master crafts men at their jobs. Nothing was too much trouble. They were so understanding, could empathise and were more than happy to work around my illness and treatment. We have a builder opposite and at the back of us. They are extremely impressed with the job and final product. We have already had another neighbor state when the time comes they will use Sydney Gutter & Roof Restoration. From what the gutters and roof looked like before to what it is now is second to none! We are thrilled and highly recommend Sydney Gutter & Roof Restoration!

New Roof in a flash – From the first phone call we found this comapny to be polite and competent. The salesman was excellent and spent a lot of time answering all our questions. The tradesmen that did the job were on time, polite and hard working even in extreme heat. They got the job done, cleaned up after themselves each day and did a really good job. I would recommend SGRR to everyone.