Tango Caravans

DO NOT DEAL WITH TANGO – DO NOT DEAL OR BUY FROM TANGO CARAVANS!! They are the most unprofessional mismanaged company I have ever dealt with. We payed in full for a caravan one year ago and still not received it!!! Broken promises timeframes missed and continued excuses from the company. After one year of waiting I cancelled the contract and van, and I am still waiting to… Read more

be paid my money that is owed to me!! I am now taking Tango to court. DO NOT DEAL OR BUY FROM TANGO CARAVANS, Go to another company and reputable company and save yourself time and piece of mind. Regards [Name Removed] - August 2024

An honest review: I strongly advise against choosing Tango Caravans – An honest review: I strongly advise against choosing Tango Caravans. My experience with their customer service and warranty departments was terrible, marked by unprofessionalism, poor communication, weeks-long delays in email replies, constant need to chase for updates, incorrect customizations, threats of legal action, and the involvement of… Read more

consumer protection.

I ordered a custom van in October 2022 with a completion date of July 2023. During this time, I only learned of delays or issues when "I" inquired—nothing was upfront or transparent. The final build was severely delayed (without notification) and had errors to ALL my customizations, despite these being listed on my order and multiple re-confirmations from Tango that everything was correct and would be included when I inquired. Communication was so poor that emails took 2-3 weeks for responses, and I was constantly chasing for updates. To this day, I still haven't received a handover despite having my van for seven months.

Upon delivery in December 2023, I discovered multiple issues, including missing parts and a cracked, incorrectly colored splashback. Being interstate I relied solely on photos, & Tango to quality check my Van; which did not happen. I was then handed off to the warranty department before I had even used my brand-new van, which was a huge concern. This resulted in a frustrating runaround, with weeks between emails and empty reassurances that the issues would be fixed and missing parts sent out, which never happened. It took seven months to resolve these problems, and only after I involved Consumer Protection. Even in the final correspondence, I still had to correct the information they had on file regarding my warranty issues as they were quoting incorrect details.

Overall, dealing with Tango Caravans has been nothing short of a nightmare—extremely stressful and disappointing. Their service is slow, with no attention to detail, quality checks, or respect for a client's custom order. They are unresponsive and show no effort or accountability in addressing customer concerns or rectifying their mistakes, both from the sales and warranty departments. They had multiple opportunities to resolve my issues but consistently failed, leaving me to chase them repeatedly. Whilst the van itself is okay, it is no longer our dream van due to the constant reminder of the negative and torturous experience we have had to endure with Tango Caravans.

I would not recommend them. Future buyers, beware.

Quality is excellent, communication issues will hopefully improve – Quality of Ausflex van is excellent. Communication issues from the time of signing until pick up was stressful however hopefully this will improve with the feedback we have provided them both on our Facebook review and verbally. [Name Removed] and [Name Removed] are absolutely fantastic and go above and beyond to ensure all questions are answered.… Read more

Unfortunately we are still waiting for reimbursement of our Dbars and starter pack that were in our contract but not given- we were told buy them and we would be reimbursed. 2 powerpoints that were contracted and paid for but not installed, also need to be refunded. We are hopeful that these funds will be settled soon.... it's been over 6 weeks. A small business that provides beautiful vans but we believe they just have some internal issues to resolve.

escape series model – Thank you Sarah and team. Love my escape series caravan. Wish I came to Tango for my other vans Show details

Very poor quality. Many faults. If it wasn't for Silastic i don't know how they would make these Caravans – Be aware the coating on paneling on the interior of our van is cracking and falling off . We contacted Tango caravans but because the van is a little over twelve months old and we are the second owner they Would not cover it under Warranty. The van is kept under cover and has been used twice covering aprox 3000 ks. Very poor quality of Build. More like [Content Removed] made than Australian Made. Mark.

Terrible Experience - Do Not Purchase from Tango Caravans – I regret to say that my experience with Tango Caravans has been nothing short of a nightmare. I placed an order in October with promises of having the caravan ready by the end of November. Repeated confirmations were received, with Tango Caravans even contacting my finance company for full payment release. However, as December began, I was… Read more

informed that the caravan wouldn't be ready this year. Shockingly, they denied my request to view the fully paid-for caravan, leaving me to speculate whether they sold it to someone else and bumped me to next year's build.

Their latest stance? Stepping away from the deal and claiming a 28-day window for returning my deposit. This has left me stranded with non-refundable holiday park bookings and no alternative plans for the upcoming holidays.

Save yourself the trouble; heed this warning and read the experiences of others before considering Tango Caravans. I'm not the only one facing these issues. A word of caution: Do not buy a caravan from this company.

Poorest customer service ever – Purchased a van in October 2021, after 2 weeks submitted a small list of issues that needed attention. After 8months of emails and phone calls, I ended up having to pay out of my own pocket to have them rectified due to tango's inaction. Fast forward to November 2022, and we realized tango had never transfered registration into our name at… Read more

purchase. Has been 6 weeks of phone calls and messages and still hasn't been rectified. Absolutely appalling after sales service. Would never recommend them to anyone.

Good product but unbelievably bad after sales serve – Post sale, multiple calls made, email after email, commitments made and never kept, then a highly offensive sales guy calls saying he’s trying to help but making things worse. So disappointed. Show details

Extremely bad customer service – Had our Malibu razor delivered to our home in wa,in early May 2019 the next day contacted tango caravans with a list of faults, and some things that had not even been fitted.promised by them that all the missing things would be sent to us so we could have them fitted over here,still waiting 5 months later,still getting promises that it will be… Read more

sorted. If you are considering purchasing a van from tango caravans think twice,there after sales service is the worst I have had in my life, Steve.