TCL C815 75C815 (75")

Wow I wish I had of read reviews on this TV first!!!!! – I would have never bought one ... Barely one yr old and the picture has failed.... URGH... contacted tcl, forwarded proof of purchase and 5 second video, spoken to someone different the 4 calls I have so far made.... and now Im waiting to see if he does what he says he will and contacts JB Hifi and gets them to pick up 75in TV they delivered and… Read more

he organises a store credit.... I paid $2495 hopefully thats what I get to spend in store!!! fed up already remind me again, what people did without a television ARGH lol Update: Jbhifi decided they would swap it for one of the same type. I took tv into store and wouldn't leave until they gave me another one. Would not deliver at there cost so I took it home in my car and guess what... Within week it had a green patch in screen. Will not buy another one. Instore customer service I cannot fault, very apologetic and helpful.

More crap from TCL – I got this tv as a replacement for my other faulty tv. Under warranty. Service from TCL call centre is dismal. It took months to sort out and get a replacement. Never came to my home. In home warranty is a joke. Replacement TV lasted 13 months then just faded to black. Common issue i found out from other reviews. I have bought a NAME brand this time. Far more superior in every aspect. Show details

Great sound and picture but poor reliability and service – The picture is good for the price and the sound is great, being it has an inbuilt sound bar. However, six weeks after purchase it would go blank, with sound. Turn on and off and it would work for while until within a few days of first symptoms it failed completely. Took TCL about a week to get a technician over, another week to confirm they would… Read more

send a replacement. A further two weeks and still no replacement.

I accept faults can happen, (although this fault, it seems, is not uncommon and my concern is the replacement TV will still have the same problematic component) however the service is extremely slow and appears to be a low priority for TCL.

TV Black Screen in 8 months, PLUS bad customer service – I have purchased this TV (Model Number: TCL 75C815) from late last year - DEC 2020. Initially, I were pretty happy. But, things have gone bad pretty quick, last few months, the TV became slower to response, sometimes, jump into GREEN-RED-BLUE test picture loop and you have to hard power off to restart the TV. I thought that was a software issue… Read more

and might goes away by itself. Early this month, this TV unit just went into BLACK Screen by itself any even power cycle could not revive it. As TCL offer 3 years in house repair for this TV, rang support number and logged the ticket. After 3 days, (11th of AUG) the technician (TCL pointed) came and did the diagnostic and quickly decided the TV is beyond repairable and pushed back to TCL for replacement. However, I did not receive any confirmation from TCL. So rang them up, and I got the confirmation over the phone - Due to the 75C815 is no longer available, they will deliver a replacement TV 75C825 to me and will take the faulty unit away by using the same box. I have accepted the solution. I thought that is the end of the issue, No! the hassle just started, on 18th of AUG (Last Wednesday), I have received the call from the TCL support and said the replacement model has been changed to 75C725 (Which is a downgraded model of C8 serial model, lack of a lot of functions of C8 serials) -- On the spot, I have refused it and demanded for the direct upgraded model 75C825 as they promised before, or at least, the same model. After this, the only reply I have received from TCL was -- Waiting for "Area manager" to approve. Even I haver followed up for at least 5 times and dragged for days with on further answer! Come on TCL, as a international company and big player in TV industry, please treat your customer with respect! A faulty TV unit is not that that bad, a bad reputation of the brand is really really bad!