TCL C845 85C845 (85")

tcl will not honor warranty we have an 85 inch tv it stop working it took a month before they sent technicians to look at the tv they pulled the power supply and replace it even though that was not the problem the graphics card is the problem there repair did not work and they cracked the screen doing the replacement power supply then they voided the warranty because the screen was cracked THEY CRACKED IT

I bought a TCL 85 inch (C845 so top-end of the line with 3-year warranty) from JBHifi and within 5 months the display was broken, with lines of broken pixels through the display. After dealing with their horrendous customer service, that TV was replaced and the replacement lasted for around 10-11 months before developing black lines from top to bottom through the whole screen. Quality control seems to be non-existent. I think TCL spends its' money on YouTube influencers who claim these are great value but have no experience of whether they will last.

The Australian customer service is either highly incompetent or trained to frustrate the customer so much that they will go away. English language skills are poor and they don't listen to what is being asked of them. I asked them to email me rather than calling me during the day when I'm working and they continue calling my phone and leaving messages asking me to call their phone line. On the one occasion that I did call their number, I spent 20 minutes on hold, only to be told that the department who could help me had left for the day. They use terms like 'valued customer' and 'please be assured' but these mean nothing.

When I contacted them at first to replace the replacement TV, I knew the drill so sent them the product number and a photo of the serial number. You would think that would be recorded against the case file but nearly a month later I receive a voice message asking what the model number is. I send this to them again via email. Then I receive another voice message asking me what the serial number is. Extremely frustrating and either incompetent or deliberately obstructive.

Throughout the 'customer service' process, while you're waiting for them to get back to you, you'll receive text messages asking if the case has been resolved and if not, to call their helpdesk (and stay on hold for ages). Unbelievably frustrating.

Meanwhile, I have another large TV I bought from an established Korean brand that has just worked perfectly from day one with no problems. These TCL TV's are built big and bright to sell cheap and they don't last. I recommend you buy a TV from a reliable brand rather than these. I'll probably buy a number of TV's in my life but I will NEVER spend another cent on a TCL product.

Perfect result. Probably better than expected – The TV developed a black shadow on the left of the screen five weeks out of warranty. A replacement TV is on it’s way without any drama at all. Great company to deal with. CHARISSE explained everything in detail.