- Verified purchase
Worst customer service imaginable
I purchased the Tefal PowerGrill and when I unpacked it the grill plate was faulty. It was poorly machined and edge on the grill was very sharp. It’s dangerous. Immediately I tried to contact Tefal and it’s impossible through their website. I then call them during business hours and the person sends me an email for me to send photos which I did with the receipt having just purchased it. I then receive a cryptic email about purchasing replacement parts and I’m given a list of who to contact despite it being new and under warranty. Still no resol...ution and I’m stuck with a dangerous product. Rather than sending me a replacement grill top I have to go to a service centre which is miles away when I can’t go to due to having to work. Tefal, for a supposedly reputable product I have found your customer service disgraceful.
How things can change!
In my first review (see below) I was extremely disappointed in the Tefal Power Grill but after reading comments in other reviews, mainly about the heat/cooking temperature, I contacted the Ambassador program wondering if I had received a faulty grill because it was evident that other reviewers had a totally different experience.
Anyway, they shipped another one and now I 'get' the comments of the other reviewers and have completely changed my opinion and wanted to say a big thank you for being given a chance to put the record straight and de...cided to repeat everything I had cooked on the first grill so I had a direct comparison and the difference was like night and day. Immediately I noted the hotplate was actually 'hot' and in fact I had to reduce the dial to between 3 and 4, whereas with the previous grill it was permanently set at 5 (max) and still wasn't hot enough to burn finger/toast/bacon/etc/etc. Yes, I even put a finger on the hotplate and didn't get burned! With grill #2 one of my first tests was a good old toasted cheese and tomato sanger and this time around I wasn't disappointed. The cheese actually melted, the tomato was warm and the bread toasted to a beautiful golden brown colour, and it too, was hot....unlike the previous attempts where the cheese didn't melt, the tomato was still cold, the bread didn't even colour and was barely warm. Next day I toasted a bread roll on the ribbed end while cooking bacon, egg, tomato, onion rings on the flat surface before adding fresh lettuce and mayo and really enjoyed that burger. Food now cooks to a lovely colour whereas before everything looked uncooked as nothing changed colour, even if left on the hotplate for a longer period of time. Pikelets are heavenly, although I wish the cooking plate was entirely flat instead of one end being ribbed....I use the flat end most and think it would be a great addition if both plates were included instead of half and half. Sausages cooked to perfection and remained moist, rather than dry and tough during the previous test. This time I decided to cook lamb chops that I had intended to test last time, but had put them in the freezer instead as I knew they would take so long to cook that they would be tough as old boots.....not now, they were perfect! Another first was fresh fish fillets and, once again, another perfect meal which tasted so yummy! The hotplate and drip tray are so quick and easy to clean (once cooled) and my preference is to wash them by hand in hot soapy water, ready for next time.
- Verified purchase
Love this product!
I purchased this product after seeing it on a cooking program and am delighted! It is light weight, easy to clean & simple to use, everything promised. Heats up quickly with perfectly even heat & no splatter. The only negative is the lack of an indicator light displaying on/ off.
The Perfect Balcony BBQ - Great to take on Holidays too!
ASSEMBLY/PREPARATION: Straight forward. Just place the non-stick hotplate onto the base ensuring the drip hole is located over the slide-out- drip tray. Wipe a layer of oil over the hotplate and you are ready to go. Any excess oil pours straight into the drip tray below and so can be easily reused.
HEAT UP/COOKING: The hotplate is quick to heat up. You can start cooking in just 2 to 3 minutes. Temperature is quick and easy to adjust using a dial control located just above the power cord socket. However the markings on the dial are difficult ...
BBQ + Frying Pan = The Tefal Power Grill
When I picked this up, one thing stood out immediately. it's very light.
A lot lighter than expected, which made me question the grill alloy or even it's sturdiness.
Upon opening the box, I was pleasantly surprised. The body is coloured soft grey, raised on wood legs with Tefal's signature red heat-spot adorning the centre of the non-stick grill surface. It's a great looking "appliance" and a welcomed addition to my kitchen.
It's simple, EASY to clean and heats super fast, only a couple of minutes and you're away.
So far, I've cooked ...
Not quite a grill, not quite a frying pan
[Ambassador Program] This grill was provided for exchange for an honest review. The following review is entirely the opinion of my partner and I.
The grill came in a simple flat box, packed in cardboard and paper. Which made the entire packaging completely recyclable, that is something that we liked. The device itself is of a simple design, compact, removable grill plate, seems to be a breeze to clean. The heaviest part of the product is the grill pl...ate, which makes it top heavy, that would probably help with the stability issue given the whole thing is fairly light. There is two sections on the grill plate, half grill and half flat. We looked forward to using it for the first time the following morning to cook breakfast. First use:
Perfect grill that take little space or cleaning and a great excuse to have family & friends over
We are very fortunate to receive this grill as part of the Ambassador program and here is my honest experience review of this Tefal Power Grill.
Upon first impression I have to say that this grill looks very modern and aesthetically pleasing especially with the clean look and those wooden look leg supports. It is also made in France.
Comes with instructions and manuals that is easy to read. This can also be downloaded online.
The grill itself consist of 3 parts where they all go together pretty straight forward. They are also lightweight so can pretty much be set up anywhere with a powerpoint nearby or taken anywhere with ease.
This cooks things exceptionally well!
I have to admit, this Power Grill has really surprised me with the quality in which it actually cooks certain foods and I really like it. For us, this will be used mainly when we go camping. It is really light and the perfect size for our family of 2 adults and 2 littlies.
I'll start with some of the things that didn't really grab me:
- the plate just rests on top of the element, so I have some concerns about it not being completely secure to the base
- the warnings say not to use with an extension cord but the cord on it is quite short
Simple. Easy. Expensive.
[AMBASSADOR PROGRAM] This item was sent to me as part of the Ambassadors Program. The review is my own opinion and not encouraged By the company to write a bias review.
I’ve been living in my own home now with my wife for 2 years now and I’m always the kind of man that needs to cook on a stovetop (or a microwave as a last resort). Never have I used an electrical grill.
When I received this item from the post, I had to use it that night and see if using the Tefal Power Grill was just as good as using a frypan on a stove top.
At first...impressions, the unit is very light. Comes in three parts. The heating element unit, heating plate and the power cord. It doesn’t take a genius to work out how to put the unit together. It was a quick and simple process - connect the power cord to the unit and place the heating plate on top. The main unit is built mostly plastic and the distinguishable wooden textured legs add a nice touch to the visual. A drip tray is located at the bottom front of the unit, enough to hold at least 200ml of drained fat or grease. It doesn’t take much effort to remove the drip tray. Make sure not to tip the unit as the drip tray doesn’t seem to stay on snugly.
Long chatty dinner
Power grill is provided for review.
Who it is for :
People who like to sit around a table with a power grill in the centre. Cook their meat as they eat while chatting and drinking. ( having said that, I haven't got a chance to put this scenario to a test and will update so after I have a chance in the coming weeks. But read below to see why I think it will be good for it)
People who have breakfast with the whole family regularly.
Who it isn't for :
People who want to cook steak veges etc fast.
Not a necessity but I like it.
I honestly wasn’t sure how much I would use this versus just sticking with a frypan, but I’ve actually found myself pulling it out multiple times a week and find it quite handy. I find it fits more on than my biggest frypan so it’s been great for cooking up breakfasts when friends are over or for sausages, grilled chicken, pretty much any meat I cook goes on there now! I also like the fact that the fat gets drained off rather than just having the meat sitting in it in a frypan.
It’s very easy to clean, just lift the top plate off and wipes of...
So easy to clean.
For everything I've tried it with, this grill has been excellent, but the real selling point for me is how easy it is to clean. I've been handwashing the plate even though it can go in the dishwasher, because it just lifts straight off and wipes clean. We have a large electic frypan which I find great to cook in but I avoid using it because it's so big and cumbersome and awkward to wash afterwards, so the simplicity of just lifting off the power grill plate and wiping it - or putting it in the dishwasher should that ever be required, is a huge ...plus to me. Love it. It's pretty to look at - the legs are fake wood which is a nice touch - so I don't mind having it live out on the bench. This also adds to how easy I find it to use. It's really lightweight, surprisingly so. The time it takes to heat up is minimal - about 2-3 minutes, and it has cooked everything evenly for me. I love the ridges to give some things nice grill lines, they work well though I ended up with burnt grill lines on everything the first few times until I got used to the temperature settings, as on my old frypan everything has to be max temp to get a good grill on.Now that I've learned I don't need to blast things to get them nicely grilled on this, I've mostly been cooking at 2 or 3 on the dial, it gets plenty hot enough for everything I've tried on it, but I've not cooked steak so can't comment there. My favourite thing to cook on this so far is toasted sandwiches... I can fit six at once which is legendary for me as there's five people in my family so normally making toasted sandwiches means standing for ages churning out one person's at a time, now I'm six all at once on the grill and done! The lack of any high sides around the plate make this a breeze to put in and flip - I am trying to think why I never thought of doing this in the big electric frypan and I think it's that the raised sides would make them hard to flip - and I think this grill also cooks more evenly - all six toasted sandwiches cook evenly, melted cheese, hot tomato/onion/meat throughout. This probably isn't what Tefal intended it's main use to be but I love it for this. I've also cooked hamburger patties, bacon, eggs, sausages and tomatoes, all of these things a few times each and I'm very happy with how they've all been cooked. I especially like it for cooking eggs as the non stick surface is actually genuinely non stick. I'm normally not a fan of teflon as it doesn't ever seem to be genuinely non stick but with all of these things I've never used any oil, and the eggs have lifted right off. I usually prefer poached runny eggs and don't fry them for myself, but the last twice I've cooked eggs for me I've done them on here. I don't need to use any oil, so can preheat it to a nice medium-low temp, crack the egg onto the plate, flip it as soon as the white is set, and end up with delicious runny eggs with set but not seared whites, just as good as poaching them and without the mess of eggwhitey water all over a saucepan - once I lift the egg off there's literally nothing left on the grill to clean. Win!
Good for simple cooking requirements...but not a frypan
With a kitchen renovation in progress and faced with the knowledge that for a few weeks the home hot meal preparation would be severely limited, it seemed some form of portable electric grill would be useful. Fortuitously, a Tefal Power Grill (CB659B66) was provided as part of Product Review's Ambassador program and proved a partial solution to preparing meals “al fresco” (in the pergola).
Out of the box
I'd have to say that initial thoughts on quality were of some concern. All previous experience with electric grilles were with appliances...
Destined for the Caravan
Upon receiving this item and opening the box, first impressions were that it was cute. The item is quite lightweight and very plasticky. The quality of this item is not what you expect from Tefal, it is far from feeling like a premium appliance.
Although initial impressions were a bit disappointing we were eager to try it out and it did surprise us. It was easy to use (which is lucky because the instructions are surprisingly unhelpful and hard to follow). We were able to cook a whole heap of shashliks which would normally require cooking ...on a BBQ because a frypan just isn't big enough. It heated well, cooked well and was easy to clean. You can place the cooking tray in the dishwasher but it is easy to hand clean due to the non-stick surface. The product also has a built-in drip tray which is handy and easy to clean. One of the issues we noticed with this grill is that the temperature dial can be hard to see because it is overshadowed by the cooking plate and the numbers on the dial are quite small and provide very little information as to what temperature you're setting it at. There is no reference or noticeable click when rotating the dial to a number. It goes from 1 to 5 and you just assume that by turning the dial and having the number somewhere in the middle is what you are selecting. It definitely could have been designed better. After a few weeks of using it a lot, frying everything that we would normally use frypans for, it inadvertently became another appliance taking up valuable bench space. It is basically a rectangular frying pan with legs that requires more storage room. I didn't want to put it in the cupboard because then I knew I wouldn't get it back out again. But, even as it sat on the bench, it quickly became second-in-line to the everyday frypan. Although we are very happy with how it cooks, we didn't have any issues with it's performance, in fact, it probably did better than we expected, this product won't be something used frequently in our kitchen. Unless we need a large surface to cook on we will revert back to using frypans simply because of the convenience and limited room they take up.
Convenient Size, Lightweight & Easy Clean-Up
Please note that this is an Ambassador Review, and that I have been given this item to test in return for honest feedback.
I'll start by saying that I'm a bit of a chef. I LOVE cooking. I don't tend to cook a lot of steaks, or sausages (if I do, I cook them outside on our big BBQ because I hate splattering fat everywhere in my kitchen!) - but I cook a lot of other random things, and I love to get my kids into the kitchen and get them used to cooking, so part of me hoped that this grill would be safe for them to use.
The first thing ...I noticed was that the unit is incredibly light. I actually thought something was missing from the box, as the hotplate kind of 'hovers' over the rest of the unit - on first impression it didn't seem particularly stable, or safe to use. I checked the instructions in the box, and I was really disappointed with the included (very limited) instructions. There really wasn't much information at all to give me an idea on how it functions. This, unfortunately, seems to be standard for Tefal appliances though. The unit is fairly attractive. I'm not a big fan of non-stick appliances, so I found that to be a detractor, but I liked the look of the base and the legs. I am not exactly sure how I would store the unit when not in use though (up to this point it has lived on my bench to get as much use out of it as I could). For its small size, it does take up a bit of space on the bench, and the legs do not appear removable, so it might be tricky to fit into a cupboard when I don't need it. However, if it was to be one of your main cooking appliances, then this wouldn't matter. I washed the hotplate in warm soapy water, and turned it on one afternoon with the intention of cooking sausages for dinner, however after a very brief period of heating the chemical smell coming off the cooking plate was so extreme that I had to put the unit outside. I'm not sure if I'm just super-sensitive to these smells, or if its a genuine issue with the item/the non-stick plate.
Like a mini BBQ in your Kitchen
Out of the box is the Tefal Power Grill looks very stylish, it's something I don't mind leaving out on the kitchen bench. I really like the wooden looking legs, I know it's not real wood but it looks great.
The whole thing is very light and easy to handle and it's also very easy to clean. I know the plate is dishwasher safe... I don't have a dishwasher (just the 2 kids haha).... but in reality a wipe over with a dish cloth or paper towel is ample most of the time...just was the drip tray with the other dishes. And I must say the drip tray is...very easy to remove and clean. The temperature control is a rather simple dial, but I've found starting on the medium setting (number 3) seems to be great for most things. I am used to cooking things with oil so it's great to be able to cook at a high enough temperature to sear stuff without having to use oil if you don't want to. I also find it preheats faster than what the instruction book says. And if you're used to cooking with gas once you get used to this you learn to switch it off earlier so that you can use the residual heat to fishish cooking stuff (or keep the meat warm while you finish making steamed veggies or whatever). Things like sausages always taste better on a bbq, but the Husband doesn't always want to cook BBQ and it's just not practical to go in and out and do it yourself. Well the Tefal Power Grill gives you BBQ results right in the kitchen without even having to use oil and put up with splatter etc (takes some getting used to not hearing the sizzle if your sausages aren't particularly fatty on their own). It's also great for quickly frying up a couple of eggs for brekky....but do make sure the grill is hot enough first, because it's sloped the egg white may try to run down the gutter!
TEFAL Power Grill Galore
Having a BBQ is an Australian tradition that never dies as we all like to sizzle up that traditional food on hot summer days. There is nothing quite like gathering around with family and friends waiting for that BBQ galore.
The TEFAL Power Grill is a quick and easy grill for perfect BBQ results with its 2-in-1 plate design, half being a grill plate and the other half a flat plate. Sizzle your various steaks, Rib-Eye, Fillet, sausage or seafood on one side while cooking the vegetables on the other.
It is what I would see as the perfect a...ppliance when you don’t want to bring out the big barbeque and make a mess for small family gatherings and quiet romantic cooking with your partner. I once went to a Korean BBQ in Hong Kong and there is something therapeutic about cooking with your partner with the variety of cookable foods on offer. The TEFAL Power Grill has the Following Features: 2-in-1 plate: 50% Grill – 50% Flat
Great idea, Unfortunately doesn't deliver
I was sent the Tefal Power Grill to review as part of productreview.com.au's ambassador program.
First thing I noticed when I picked up the box is that the product is very lightweight - not what I was expecting!
I thought the plate to be made out of cast iron, but it appears to be a light weight alloy. This makes it very easy to move around, but I initially wondered if the alloy would be up to the task.
The main body of the unit is finished well, the faux-wooden legs look quite nice, and the drip tray fits well enough to not be seen when...closed. The drip tray does not click or snap into place as I was expecting, and it has slid out on its own while I was giving it the once over. This was disappointing and gave me the impression that the unit was possibly not finished as well as it could have been. After giving the plate a quick wash and dry with hot soapy water, I was eager to test this baby out. To temper my comments on the appliance - I am a BBQ guy... I (much to my partners shame) own 4 Weber bbq's (3 charcoal, 1 gas) 2 smokers, (one gas, one offset) and an upright vertical Shish (kebab shop style). So just saying... my standards and expectations are quite high.
We liked it but there were issues...
This is an Ambassador review...
Firstly, I liked the more 'Asian' style look of this mini grill, as it suits my décor with the faux wood feet and the grey colour.
As we like doing Japanese and Korean style food a lot, this was very nice to receive for review.
I don't entertain lots of people at once so it is usually hubby and I, or a friend and I. I normally do a lot of 'at table' cooking on my portable induction plate (Tteokbokki, anyone?), so I'm used to this and have one end of my kitchen island set up with a power point and bar stools ...
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- GTIN13: 3168430281011
- MPN: CB651B
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