Great Phone - Unreliable
This phone is fantastic. It did everything promised and completely stopped all nuisance calls.
Unfortunately the base for the second phone stopped working just inside the warranty period. After a huge amount of hassle (typical Telstra ) with multiple holds on calls and endless internet chats where you have to tell your whole story over and over again, I got a replacement. 2 months later there are no ringer sounds in the second handset. My dilemma is whether to try again in case I was just unlucky or to go for a phone that does not fit my needs as well.
Purchased in February 2019 at Telstra for A$73.00.
Wish I had reviewed this product before buying it.
No nuisance calls coming through from spammers and I wish I had this handset when I had a threatening call, where the person was too gutless to speak but still made a menacing phone call. The downside though is it doesn't answer until at least 7 or 8 rings have gone past so that a voice message can be left. Also agree the ring tone is way too loud, and I feel sorry for my neighbour because this damn phone just keeps beeping loudly until I get home if someone does leave a message.
Does not do what Telstra say in their brochures - not fit for purpose!
While it seems to effectively discourage the spam callers there are some annoying features relating to interaction between the onboard answering machine, the Call Control and Telstra Messaging 101.
Unfortunately with the Control Centre active Messaging does not respond.
Also the ring tone on the base station is annoyingly loud with no apparent way to quieten it down.
I spent about an hour with a very helpful Telstra Internet specialist, (132203) but to no avail! There was no way the Messaging system would answer calls with the Call Control acti...
Purchased in September 2019 for A$101.00.
- Verified purchase
Works well but some not-so-good issues and a volume problem with one handset after a year's use.
Update to my review, after having the phone for just over one year.
Of the two handpieces, the volume on one of them became too quiet to hear the other person clearly. It made that handset pretty well unusable, even after the volume was set to the highest level. That's what brings by star rating down to 3. Maybe other people don't have that issue.
Also: I finally found in the long manual how to turn the call screening off. The manual has no contents section and no index, and it's 73 pages of text and instructions. So not easy to find what's in.... Here's my original review. This phone works to completely take away spam calls, and calls from people who might think your phone is a fax and send you automatic fax calls. But there’s also some annoying aspects to the phone: (1) the quality of the message you record for your outgoing message is poor. Able to be heard and understood but fuzzy;
Purchased in July 2019 for A$72.00.
Great product - No more annoying sales calls
This phone has literally saved us from cancelling our home phone!
We replaced a Gigaset VoIP phone which was amazing apart from the persistent calls from overseas call centers wanting to scam us.
The phone itself is probably slightly below par in terms of quality coming from our German made Gigaset phone and is occasionally a little clunky, but this is all forgiven with its call screening feature which has meant that we have not had a single call from an unsolicited caller since installing several months ago.
We have probably missed a few ge...nuine calls with people not using the screening feature, but this is a small price to pay. Once a call has come through the screening feature you can whitelist the number to allow it straight through next time. Great product!
Callers having problems
Have a Call Guardian Mk 11. We set this phone up and left one of our mobile numbers off the phone book. We decided to test the process. We dialled the number and for the message asking us to state our name and press hash. Which we did. Nothing happened. We then got the message again. Nothing happened. After the third time the phone just hung up on us. Does anyone know how to get that working so a legit number that is not in the phone book can actually come through to the phone. Thank you. Jenny
Purchased in February 2019 for A$72.00.
Can't live and wouldn't live without!!
Had this phone since August 2017, and since setting it up, have not had 1 unwanted call. Love it!! Takes a bit to get used to for the callers, but once they are in the contact list or 'allowed callers list', they are in.. Have an old flip mobile phone, and have questioned Telstra on having the same set up for Mobile Phones, then I'd gladly get the new smart phone, even though I believe they have apps to help deal with the problem of unwanted calls. If you need/want your Land Line, this is definitely the way to go. Best thing since sliced bread.. THANKS CALL GUARDIAN!!
Purchased in August 2017.
- Verified purchase
The best investment I've ever made
I have had this phone for two years (must have forgotten to write a review for it.) It is GREAT! I must say though, seems Telstra themselves don't seem to know their product very well. (may have improved in the last two years - I've had no cause to phone them since) I had some set-up problems (can't remember what it was) I spent hours on the phone with them, me having to explain to them what the phone was supposed to do, they eventually said they will send a technician to check my phone line, but before he got here, a friend figured it out. ...(it was my fault!) When the technician arrived, (I did try, unsuccessfully, to cancel his visit) he pronounced my line being sick, as he couldn't complete his test call. However, (he has never even heard of Call Guardian!) I had to try to convince him that it was fine - nothing wrong with the line. That said, I have not had one spam call since I got this phone! The only "problem" is that friends with blocked numbers can't be white-listed, unless they dial the prefix to temporarily unblock their number. Some are too lazy to do that - swear at me and my stupid phone every time instead. :-) Some others just hear the message, without listening and hang up. I have also been told that they have to also press # and, apparently, some people phoning from mobiles have trouble finding the # Oh, and then there are those (my pet peeve) that call from a company, but instead of saying, I am Mary from XYX company, they just say this is Mary. Grrr Now, if someone would invent an app that does the same thing for mobile phones, I would be content.
Telstra Call Guardian 301 is AMAZING!!
This phone is easy to set up and is perfect for anyone who wants to stop scam calls and persistent nuisance callers. I am now able to enjoy my dinner in peace and am confident when the phone actually rings now it is someone I probably want to talk to. I love this phone...THANKS TELSTRA!!!
Excellent. Gone from up to 10 scammers a day to zero
If you have a problem with nuisance calls and scammers get one of these. Works a treat. It's easy to set up and does all the work for you. No more calls from the "ATO", no more calls from "Microsoft" or the "NBN" No more calls from annoying charities
Get yourself one
I love this phone!
This phone is the best thing since sliced bread! Blocks unknown, unwanted calls has saved me from speaking with so many sales people, people raising money, potential scammers & a couple of ex's I avoid like the plague!!
I HIGHLY recommend this phone can't live without it! If your on my VIP list your call shall be answered!
Block nuisance calls The easy way
Before I bought this phone, nothing but nuisance calls. All these overseas criminals saying they're from Microsoft or from The Tax Office. Constant calling driving us crazy. Now I see on line there is a fix for this. The Telstra Call Guardian. So I bought it. Since the day I bought it I never receive any bogus calls any more. What happens is they get screened first and a recorded voice tells them to state their name and business. When the bogus call and tele markers get this they hang up. They don't want to leave there names and know we wont a...nswer even if they do. This has been great. Only thing on the Telstra Web site it gives a number to call. Don't call it when you get the number they don't know what your talking about. Got to a Telstra shop instead. That's where I got mine. Have never looked back.
Questions & Answers
guardian 301mk11. Incoming & outgoing calls intermittent interruption showing " Synchronizing data". Can not make or receive calls for some time.
Why won't Telstra Call Guardian verbally announce callers (my previous Uniden phone system did)?
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