Telstra Call Guardian 301
Verified16 reviews
Reviews
Maybe Lucky number 3
Have had 2 Telstra Call Guardian phones over the last 2 years. Both finished up not working correctly.Both stopped receiving incoming calls and the second the additional problem of not being able to ring out, I can hear the number dialing but then it goes dead.May need to see if there is a different more reliable brand available.
Great Product no more scam calls
This product is very good, its stop scam calls now I don't have to worry anymore. I don't know why some people don't find it a good product because it does what it has been design for.Peace of mind
Call Guardian was the answer to me not getting high BP. The number of nuisance calls I was getting, mostly at meal time, was sending my BP sky high. A friend told me about Call Guardian, had it installed, and my BP is normal. I absolutely love it, love the loud ring as, being nearly 80 and very deaf, I can hear the phone. One thing that annoys me is you apparently cannot get it on your mobile and a few scams are now coming through the mobile. Show detailsNap, sleep, cuddles, uninterrupted
We used to have serious nuisance call rates before Telstra Guardian, an annoying 3-6 a day. Now no more than, ummmm; 1 a week if that and bingo, caught by the process. We have the basic unit of two no cord and I bought another to be used way up the back by my son. Some 12 metres away from base and modem.A two year old $165 Uniden system is now homeless and boxed. The Guardian is a simple soul with bigger numbers and lots of energy. Love it Telstra! Bravo. Show details
Great Phone - Unreliable
This phone is fantastic. It did everything promised and completely stopped all nuisance calls.Unfortunately the base for the second phone stopped working just inside the warranty period. After a huge amount of hassle (typical Telstra ) with multiple holds on calls and endless internet chats where you have to tell your whole story over and over again, I got a replacement. 2 months later there are no ringer sounds in the second handset. My dilemma is whether to try again in case I was just unlucky or to go for a phone that does not fit my needs as well. Show details
Does not do what Telstra say in their brochures - not fit for purpose!
While it seems to effectively discourage the spam callers there are some annoying features relating to interaction between the onboard answering machine, the Call Control and Telstra Messaging 101.Unfortunately with the Control Centre active Messaging does not respond.
Also the ring tone on the base station is annoyingly loud with no apparent way to quieten it down.
I spent about an hour with a very helpful Telstra Internet specialist, (132203) but to no avail! There was no way the Messaging system would answer calls with the Call Control acti... Read moreve, despite there being a clear inference in the documentation, that it was possible! Certainly there is no advice either in the advertising bumpf, the supplied documentation or online support that the three systems cannot be operated contemporaneously. With Call Waiting active whilst on a call we use Messaging 101 to pick up additional callers rather than answering direct, but with the Call Control active this is not possible! The tech was convinced there is a defect in the system and was going to put in a defect report, but I don't expect Telstra to respond, giving they never have before! My view is coloured by having purchased a plethora of Telstra provided hardware that seems like a great idea but fails to live up to expectations. (Modem/Routers, T Hub etc.) And coupled with the fact that Telstra Support is an oxymoron I blame myself for not learning from those experiences. I did ring support (132200), the only response I got was "I am not trained for that sir, goodbye!" I did try the vendor, but they had no advice other than ring 132200???? Catch 22! The big trouble with Telstra is that there is no way for a customer to penetrate the firewall that senior people have erected around themselves and escalate a complaint as none of the protocol followers have the authority to refer you to someone with the full knowledge of the product and the authority to act!
Great product
Love this phone. No nuisance calls since I plugged it in. Definitely worth it and my message bank still works so get recorded messages even if I forget to turn it on.Works well but some not-so-good issues and a volume problem with one handset after a year's use
Update to my review, after having the phone for just over one year.Of the two handpieces, the volume on one of them became too quiet to hear the other person clearly. It made that handset pretty well unusable, even after the volume was set to the highest level. That's what brings by star rating down to 3. Maybe other people don't have that issue.
Also: I finally found in the long manual how to turn the call screening off. The manual has no contents section and no index, and it's 73 pages of text and instructions. So not easy to find what's in... Read more
. Here's my original review. This phone works to completely take away spam calls, and calls from people who might think your phone is a fax and send you automatic fax calls. But there’s also some annoying aspects to the phone: (1) the quality of the message you record for your outgoing message is poor. Able to be heard and understood but fuzzy; (2) people calling in who are not in your accepted numbers list have to not only say their name but press hash quite quickly to get through. If they’re calling from a mobile phone and your number is in their contacts, they might not have the keypad screen in front of them and by the time they swipe to get the keyboard screen and press hash it’s too late. They can still say their name again and press hash again to get through; (3) If you have messagebank as part of your phone service and go out forgetting to put this phone’s answer machine on, incoming calls will not go to messagebank. There’s no way you can still use messagebank with this phone; But this is still a useful phone. From what I gather if you make your number an unlisted number then after 6 months there’ll be a big reduction in spam calls. While that probably won't totally solve the spam call problem, it's a cheaper alternative than buying this phone.Great product - No more annoying sales calls
This phone has literally saved us from cancelling our home phone!We replaced a Gigaset VoIP phone which was amazing apart from the persistent calls from overseas call centers wanting to scam us.
The phone itself is probably slightly below par in terms of quality coming from our German made Gigaset phone and is occasionally a little clunky, but this is all forgiven with its call screening feature which has meant that we have not had a single call from an unsolicited caller since installing several months ago.
We have probably missed a few ge... Read more
nuine calls with people not using the screening feature, but this is a small price to pay. Once a call has come through the screening feature you can whitelist the number to allow it straight through next time. Great product!Callers having problems
Have a Call Guardian Mk 11. We set this phone up and left one of our mobile numbers off the phone book. We decided to test the process. We dialled the number and for the message asking us to state our name and press hash. Which we did. Nothing happened. We then got the message again. Nothing happened. After the third time the phone just hung up on us. Does anyone know how to get that working so a legit number that is not in the phone book can actually come through to the phone. Thank you. Jenny Show detailsCan't live and wouldn't live without!!
Had this phone since August 2017, and since setting it up, have not had 1 unwanted call. Love it!! Takes a bit to get used to for the callers, but once they are in the contact list or 'allowed callers list', they are in.. Have an old flip mobile phone, and have questioned Telstra on having the same set up for Mobile Phones, then I'd gladly get the new smart phone, even though I believe they have apps to help deal with the problem of unwanted calls. If you need/want your Land Line, this is definitely the way to go. Best thing since sliced bread.. THANKS CALL GUARDIAN!! Show detailsThe best investment I've ever made
I have had this phone for two years (must have forgotten to write a review for it.) It is GREAT! I must say though, seems Telstra themselves don't seem to know their product very well. (may have improved in the last two years - I've had no cause to phone them since) I had some set-up problems (can't remember what it was) I spent hours on the phone with them, me having to explain to them what the phone was supposed to do, they eventually said they will send a technician to check my phone line, but before he got here, a friend figured it out. ... Read more(it was my fault!) When the technician arrived, (I did try, unsuccessfully, to cancel his visit) he pronounced my line being sick, as he couldn't complete his test call. However, (he has never even heard of Call Guardian!) I had to try to convince him that it was fine - nothing wrong with the line. That said, I have not had one spam call since I got this phone! The only "problem" is that friends with blocked numbers can't be white-listed, unless they dial the prefix to temporarily unblock their number. Some are too lazy to do that - swear at me and my stupid phone every time instead. :-) Some others just hear the message, without listening and hang up. I have also been told that they have to also press # and, apparently, some people phoning from mobiles have trouble finding the # Oh, and then there are those (my pet peeve) that call from a company, but instead of saying, I am Mary from XYX company, they just say this is Mary. Grrr Now, if someone would invent an app that does the same thing for mobile phones, I would be content.Telstra Call Guardian 301 is AMAZING!!
This phone is easy to set up and is perfect for anyone who wants to stop scam calls and persistent nuisance callers. I am now able to enjoy my dinner in peace and am confident when the phone actually rings now it is someone I probably want to talk to. I love this phone...THANKS TELSTRA!!!Show details
Excellent. Gone from up to 10 scammers a day to zero
If you have a problem with nuisance calls and scammers get one of these. Works a treat. It's easy to set up and does all the work for you. No more calls from the "ATO", no more calls from "Microsoft" or the "NBN" No more calls from annoying charitiesGet yourself one
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I love this phone!
This phone is the best thing since sliced bread! Blocks unknown, unwanted calls has saved me from speaking with so many sales people, people raising money, potential scammers & a couple of ex's I avoid like the plague!!I HIGHLY recommend this phone can't live without it! If your on my VIP list your call shall be answered!
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Questions & Answers
My guardian 301 goes straight to message bank. How do I turn message bank off and also cannot make any calls from it
How can I set the time for daylight savings? I alter this manually, but it reverts back to pre-daylight savings (back an hour) time.
I have had a Call Guardian phone for about 4 years and they are very good. I would like to how when I ring people they know it is me who is callling them. At the moment my out going phone callls show an unlisted caller to people I am ringing Thank you.
Details
Category | Home Phones |
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Handset Type | Cordless |
Extra Information
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