Telstra Plus

I have made three purchases with my rewards points – About a year ago I bought a Kindle with my reward points and if I remember correctly I received the Kindle about a week later. Earlier this month I picked a JBL Go 3 and I received it four days later. I then decided to use up the rest of my points and get another JBL Go 3 as a present for a friend. I didn’t have enough points left for the postage… Read more

so I had to pay $5.95. I received the item less than 2 days later. So three purchases and no problems with any of them.

Super fast delivery – Ordered an item from rewards store and had no problems during order process. The price was not the best but with rewards points item was quite cheap and some points were going to expire soon so decided to use them. Ordered the item on Monday morning and received message saying it would be despatched from Sydney that day. Expected a few days delay… Read more

before we got it as we are in Perth WA but it was delivered the next day (Tuesday) about lunchtime. Telstra kept us up to date with emails and texts to trace item and give approx time of delivery. Couldn't be happier with their service. Well done Telstra Plus.

Quick turnaround and couldn't be happier – Ordered a Xbox controller (this is the second time I have used points and bought something from them). Ordered on late Tuesday night and item arrived at my door by early Thursday arvo. Free postage and item packed well and arrived in excellent condition in sealed official box

Honestly don't get there supposed "system". I earn enough to be on a phone plan, yet everytime I'm told I've been knocked back? It makes zero sense as I already pay two services with them (tablet plan & a prepaid service). My credit is also good and I pay my bills on time and normally in advance!!! Yet I continue to get knocked back and the… Read more

response I get is "can't do anything, it's just the system". I'm honestly considering switching providers once my tablet plan is finished.

Long term customer and this is just terrible customer service.

Avoid Telstra – Worst Customer Service Experience I regret switching to Telstra. I requested a transfer of my internet service from Belong to Telstra on May 13, 2025, but Telstra raised an incorrect order—not once, but three times. It's now May 27, and I still have no working internet. I've opened up a complaint regarding all of this consistent… Read more

issues to Telstra on May 21, 2025 and I'm sitting at May 27, 2025 - there's no email or SMS as to whose my Case Manager and they've mentioned that the case manager will contact me within 24 to 48 hours. Guess what - no one reached out to me yet.

I've been sitting with their chat and call support teams daily for more than 2 hours and over got a little kid, but this is how Australia's largest telecom operator works.

Their customer service is the worst I’ve ever experienced—incompetent staff, false information, and no accountability. The orders they raised don’t even show up in the My Telstra app or via email. To make matters worse, they asked Belong to cancel my existing service, leaving me without internet.

If you're thinking of switching to Telstra—DON’T. I’m shocked at how disorganised and misleading this company has been. If anyone is feeling I'm making false accusations, I've got all authentic proofs of chats held with their customer service and how they lied, yes lied and what all happened during the process and how they're harassing a single father mentally.

It was just a simple transfer order from Belong to Telstra and it's been 14 days and it's still pending. Furthermore, my residence already had NBN connection.

I have been trying since November 2024 to buy Telstra discounted movie tickets. Have followed the correct process I.e. go through Telstra plus to cinema website (Event), (also have a Cinebuzz account) a pop up says thank you for going through Telstra Plus, ch. After you select seats, the next screen used to have a Telstra ticket option, but no… Read more

more. There is a banner at the top of the screen that shows the Telstra logo and also the number of Telstra plus points available. There is no option on the next payment screen dor discounted Telstra plus tickets or an option to use Telstra plus points. So what has happened to Telstra customers ability to purchase discounted movie tickets. I have contacted Telstra and they advise they are still looking into it. This has been ongoing for sometime. Each time contact is made I am told that it is still in progress. I have now contacted Event but no response sas yet. I should add that at the beginning of last year the Telstra ticket option was available, so what has happened to it?

Have received 2 different products on the rewards system with no issues. Just to add while browsing, I checked an offer (use 44,300 points plus $200) of one product and against the same product at JB Hi-Fi and it's selling at $199. Is this whole thing just a scam in itself? to make it look like telstra is giving out a great offer to their… Read more

customers? Why be bothered with an App that is not user friendly to buy a product the same and at the same price. Easier to buy it from JB

Telstra rewards I purchased a $100 Bunnings card on Telstra rewards and never received it. When I complained to Telstra they palmed me off to Bunnings who said they could not do anything because I could not supply any details because Telstra didn't supply any. I went back to Telstra and they blamed Bunnings and all their staff wanted to do was put… Read more

my issue as resolved. Hey it's only a $100 dollars of Telstra points the problem is they just don't care

This program is the pits. Useless product like the sprout charger that I was made to take and it doesn’t even have a strong enough magnet for an iPhone and ear pods to stick to in order to charge for the standing charging pod. No wonder Telstra is trying to get rid of these units. After trying to use it and found it was useless it went straight… Read more

into the bin. Supposedly this product is valued at $129 and I was forced to take this product or have points expired. Typical Telstra with useless products, programs and service. Pick up your game Telstra as consumers are over your inadequate service and impractical products

Redeeming Telstra Points is a nightmare, don't rely on Amazon gift cards! – Issue after issue, couldnt redeem on the app, after raising a case I was being told fornightly there was an issue with the redemption team! I sorted it myself with an address update on the app, well...thought I was successful, after recieving amazon voucher it couldn't be used because card has already been redeemed! Reopen my formal complaint… Read more

raised 5 months ago and the case manager (with no name) checks in every 2 weeks to let me know they still have an issue, even at one stage blamed Amazon and I should contact them, which I did, and Amazon were quick to note that they have the problem of gift cards already redeemed quite often with Telstra. So end of the day, Consumer is not getting what they've been promised and bs excuse every 2 weeks.

The points system is a scam – Ordered a blender with my points, item never got sent I rung Telstra and they said someone would contact me about it but no one did and they just “closed it” as it has been resolved, didn’t even reimburse me my 30000 points

Unable to access benefits I pay for; Telstra not interested in resolving or making right – I was suddenly unable to access Village Cinema tickets through the Telstra Rewards website and instead just got a 404 page on the Telstra rewards website; their app shows a similar error message. After wasting over an hour troubleshooting and another half hour repeating the same troubleshooting in a call, Telstra's support agent just told me… Read more

they'd send to another team and I might hear from them after 48 hours. Not much use when I'm trying to book a ticket for that day... I then got spontaneously logged out and kicked out of the conversation before I could add contact details (why they had to request that when I'm logged on with the account linked to my mobile phone I have no idea - but I wasn't contacted by anyone).

Weirdly, the website was working fine the day before and only became spontaneously inaccessible on the one day of the week that gold class tickets are discounted - but one thing I've learned over two decades of dealing with Telstra, including five as a business customer, is that Hanlon's Razor probably applies whenever something goes absurdly wrong with their services.

Anyway, after recent arbitrary price increases and generally diminishing reliability/service quality, losing access to this simple benefit and the frustration of again dealing with was the final straw that sent me to another provider. It's only a ten dollar movie ticket discount, but it's a benefit I pay for and all the more reason for them to make good with a voucher or bill discount instead of just fobbing me off with a trite 'sorry about that (but it's not our problem)'.

Telstra Plus is a scam – Terrible service and looks like more a scam than anything else. Would be better for them to just not have this service. Would save everyone's time. Also, remember if you are to cancel any of their service, redeem the points prior to cancelling, otherwise they will be forfeit straight after cancelation.

Apparently unsolvable issue with my account when I want to redeem expiring points – Ordered one item since points getting close to expiry. Tried to order another item a week later and I get an error at the end with a code to quote via the help section- two lots of people tried to solve issue on line with no success - and saying that they can’t see an error in my account. Told I need to ring up (what is this going to solve that… Read more

they couldn’t) or book a time at a Telstra store. I assume from this that they just want me to go away and let my points expire which is probably what I will do. I am guessing that my account will miraculously work after the points have expired.

Unable to service, at all – I ordered an item and when it was not left at a safe place as requested it was taken to a Post Office an hour away. Do I need to say any more?

Telstra Rewards Rip Off – Where is the no star option for rating my experience with telstra rewards. The site simply doesn't work and won't let you redeem anything. Gets to the checkout then fails with no explanation. No help anywhere.

Faulty product – The earbuds purchased were faulty and the chat bots, phone calls, promises about calling me and emails led nowhere over 6 weeks. They want me to pay to have them assessed. Out of warranty although I reported them as faulty within 3 weeks of receiving them after trying every remedy possible. 6 weeks waiting time for appointment at Telstra Store. Couldn’t submit a fault form as the item did not appear on their list. Customer Service appalling.

Telstra, will live without them – So when you act for another persons account they link you. But when you want to transfer or get a new service, these linked accounts have stopped me from cancelling my service, transferring my service and getting a new service. Just shows, that they try to collect so much privacy data, their system has corrupted itself by saying Ive got too… Read more

many accounts linked to my license. Yet they linked it so I can act on the account of my ie: daughter or granddaughter. I cant get over the data theft and how its corrupted my telstra account that they try to send it to emails not even in my telstra app which is my account. DONT TRUST TELSTRA WITH THE LAST PHONE CALLS AND ONLINE SUPPORT, it shows how bad their system is and how much data and privacy they are trying to steal from you. Starlink Im on my way.

Telstra Rewards No delivery – Item never arrived was marked delivered same date of purchase. Impossible since I live rural. No help from customer service. I paid part of cost for item. Telstra said too bad. Very poor service. I’m out! Not a care from them. Closed my case as they showed a courier delivery slip which wasn’t signed by me. My business if 1800 employees runs off Telstra. They now lose my business.

telstra rewards points – I think Telstra should put the value of rewards points on your phone bill account as a credit instead of it expiring after so many day because they dam well make millions frme there customers as it and they can well afford it instead of ripping people off

MAKE SURE YOUR ACCOUNT IS 100% SETUP – I came here as like many I couldn't get the online rewards to work. I downloaded the app, setup my account in full, verified my email, phone number, set an address and then the checkout button worked instantly. Hope this helps

Worst on line app ever – This has to be the absolutely worst and incredibly slow on line app/service ever. T has taken me almost 35 minutes to do a straightforward Telstra plus points redemption. Also, has everybody noticed that Telstra pushes everything to their My Telstra App? That is so bad (constantly timing out, unwieldy and the most non-friendly app ever invented)… Read more

that even a Telstra consultant told me he didn’t know how my problems with it could be resolved. Telstra make Qantas supberb by comparison!