Temple & Webster Nordic House Aria King Single Bed Frame

Temple & Webster  5y  

Thank you for your review, Madeline. we are sorry that it took awhile for the item to be delivered, but glad Jacqueline was able to help you with your issues surrounding your order. It means a great deal to us that we have earned your trust and your confidence. We are looking forward to your next shopping with us. Warm regards, Temple & Webster

Temple & Webster  5y  

Hi AJB, I am truly sorry to hear your experience and that the quality of the item is not great as what you gave expected. If you ever need any assistance with an existing order in the future, kindly get hold of myself, so I can look after you. You can also reach out to me by email at service@templeandwebster.com.au with your order number and mark it "Urgent Attn: Levi". Please know that your experience and feedback will never go unnoticed since customer satisfaction is our goal, however, we're truly sorry if this was not your experience. Warm Regards, Levi.

AJB 5y  

Hi Levi We finally did get a refund on this item. I asked for a refund and for the item to be removed in December so it took about a month to be sorted. It is really very inconvenient to get rid of a full-sized bed, let alone the time and effort I have now wasted assembling and disassembling 2 beds plus the third replacement bed and carting all the bits up and down stairs. After all that, does T&W offer me some compensation for all the hassle and inconvenience? No! They make it as hard and protracted as possible to return the thing. Every time I contacted T&W someone was going to get back to me in 24-48 hours. No one was ever prepared to do anything to just sort the problem out. I think I ended up having about 6 contacts to resolve this. I was repeatedly told they had to contact the supplier for instructions. I only got the refund when I pointed out that my contract is with T&W and not the supplier and I couldn't care less what the supplier wanted to do. I asked that T&W collect the item and had so much trouble getting that done. I was originally told it could be collected on 7 January but the call centre tried so hard to avoid collection at all that it took until 20th. I had already disposed of one of these rubbish beds and I wasn't getting rid of the second one. If T&W chooses to sell landfill right out of the box, T&W can foot the disposal bill. I spoke to people at T&W who agreed to arrange collection, then sent me an email some time later saying, don't worry about collection, the supplier doesn't want it back, you can just dispose of it yourself (!) This occurred several times. I then had to start all over again each time. The call centre people suggested that my local council collection was free and I could do that. Thanks for the advice, but your trash, your problem. T&W also tried to tell me that I need the original box (!) or to provide a replacement box as the courier wouldn't collect it unless it was packed in the original box. I explained I was fresh out of 2M long boxes. Who keeps a 2M box?? What a stupid requirement - clearly designed to put people off returning items. I put the small pieces of the bed into the box from the replacement bed - bought from a local manufacturer and much better quality for the same price - but the longer pieces wouldn't fit, so I just taped them together. The courier had no issue taking the 2 pieces. One of the people I dealt with also asked me if a toddler had been jumping on the bed; clearly trying to shift responsiblity to me. I don't have any toddlers and no one has been jumping on the bed, but I would expect any bed to stand up to a toddler bouncing on it. I think that's just normal use, if you have a little child. Junk furniture like this that lasts five minutes and becomes landfill is an environmental catastrophe and T&W should be ashamed to be selling it.