The Agency

Would not recommend Terry Hardie from this WA company. Poor online marketing, poor market knowledge for our area and he was not readily available on weekends. Seemed to struggle to get viewers in. Fees were high for this level of service too. The house sale was stressful, chaotic and communication was very poor.

Wayne birch will go above and beyond to sell you a German cockroach infested house and cover every detail of it. Then leaves the house locked with keys inside at the handover. Nowhere to be seen. After heaps of back and fourth, he arranged a pest inspector, and didn’t pay for it!

It's difficult to put into words how abysmal my previous property manager was, her name was Christina. The incompetency of the Agency and our particular agent Christina was unreal - she lost lease documents on at at least THREE occasion. Her demeanor was extremely rude and abrasive when trying to get into contact with her about critical issues… Read more

that needed dealing with at the rental. Her negative aura continues to haunt me as I apply to new rentals, where she won't even provide a rental reference despite having ample notice. Avoid at all costs.

Matt Brace is my real estate agent I would recommend him to anyone who is seriously thinking of selling there property I can not praise him enough he is extremely professional while at the same time he is friendly easy to talk to and he goes that extra mile to make sure his clients are happy and addresses any concerns you may have and just takes… Read more

you through the entire process from the beginning to the final stages He cares about his clients and he just does an amazing job

Run as fast as you can. They are incompetent with basic communication and our property manager was so lazy she suggested I could look up local contractors to fix the bathroom issues in our Kelmscott property. She was serious as asked me more than once in writing! Ah - that's your job. It took 14 months to get the bathroom wall repaired, I chased… Read more

every few weeks for a receipt of works and after 4 months finally received one to discover it was $1500 more than quoted and they have been withholding my rent to pay it down. Apparently its fine to not communicate any of that to the landlord but keep charging $220 month in property management fees!

I have sued The Agency to the tribunal after breaking my lease earlier than the term due to significant repairs reported day 1 of my lease and not done properly, impacting my safety and health. The agent did not fill the condition report properly (creating misrepresentation) and when I wanted to enter the house, I have discovered that 4 of the 7… Read more

windows could not even opened, they were mould everywhere, the gas stove was not working properly, the back door could not be locked etc. for a 810$ rent/ week. The agent has always behaved in a very arrogant way, stipulating that they knew perfectly the laws and I will lose any action at the tribunal... they were so confident of that they have written contradictory statement by email, even statement against the law. I won my battle at the tribunal, get my bond back and compensation. It has been a lot of energy, time and money waste. Despite of the tribunal decision, they won't change their mind and even in front of the judge they were speaking to me as if I was a child doing a whim. I'm hoping more people in my case won't be scarred to sue them and I just wish I would never deal with them anymore. My new agent (Marriot) is wonderful, respectful and professional person, please people, be careful of the real estate agent while picking a rental.

Don’t use them – Put junk mail in non junk mail boxes. How can you trust them.

Beware of The Agency and staff – I have never ever dealt with such an incompetent and unprofessional agency in my life. Nicole the agent from The Agency was totally un interested and needs to go back to real estate school. She ignored our emails and texts and tried to sell the property to someone else while we were away. The deal did not go through due to The Agency’s… Read more

incompetance in dealing g with the seller. We have only just got our deposit back after waiting for over 4 weeks Beware dealing with this company

Do not recommend – Do not recommend. Very unhappy. Stay away from The Agency Wollongong.

Abusive behaviour – The Agency Bondi had an abusive behaviour and unreasonable deadline offering it to more than one applicant at the same time and make us race for it.

Incompetent property management - STAY AWAY – I appointed The Agency as my property manager and was an absolute nightmare. The level of communication was pooring, poor stakeholder management including engaging with current tenant, poor knowledge of regulations by sending out the wrong type of eviction notice and provided incorrect advise regarding rental increase. The incompetency is just… Read more

on another level. Not sure how they been rated 5 stars on Google etc, but 0 out of 10 based on my experience. STAY AWAY!

Shame of the industry! – I don't even want to give 1 star. The worst and dirty agency in the industry. They made the industry shame. Deal with them on your own risk.

Extremely Disappointing Experience with The Agency's Property Manager - Perth – I recently had the unfortunate experience of dealing with The Agency's property manager, and I must say it was a complete letdown. While the initial interactions and signing of the offer contract were promising, the entire process went downhill from there. From the moment the contract was signed, communication became a nightmare. The property… Read more

manager was nearly impossible to reach; calls went unanswered, and emails received little to no response. This lack of communication left me feeling stranded and without essential information.

To add insult to injury, I later discovered that the property manager had gone on leave without providing any notice or arranging for a replacement to handle ongoing responsibilities. This oversight left me in limbo and forced me to take matters into my own hands, making numerous calls to The Agency in an attempt to find a solution.

It was only thanks to Teigan's intervention and the eventual assistance of Paul that I was able to navigate through the process. Even my real estate agent had difficulty getting in touch with the elusive property manager, which turned a simple task like organizing final inspections into a drawn-out drama.

In summary, I cannot in good conscience recommend The Agency, let alone this property manager. This has been, by far, the worst experience I have ever had with a real estate agency. I am immensely grateful to be in the capable hands of my real estate agent at Opal Realty, who truly prioritizes their customers.

I have no intentions of ever returning to The Agency after this ordeal. It's clear that they have a long way to go in terms of customer service and professionalism. My advice to anyone considering their services: steer clear.

Don't recommend – We were sold a property with an unregistered easement at the back. After signing and later having the issue come to light, agent and colleague passed it off as no issue whatsoever and had previously ignored email and questions related. Not mentioned anywhere in contract of sale nor elsewhere. Unethical and unconcerned about ramifications for a… Read more

buyer. Even looked me in the face after sale and passed it off as though I was in the wrong for being stunned about this encumbrance. Pushed to sign the contract and once signed, no care for consequences for buyer. Stress was horrendous. Do not recommend in a million lifetimes!

Shockingly terrible service – Honestly can't believe how these people are still operating. I was following up with a property being let. I called to inquire about when the viewing was being done and that was the last I heard from anyone at the company. I called on a Thursday and got in touch with an agent and realised i couldn't make the inspection on the coming Saturday. I… Read more

got automated emails saying to get in contact with them to organise a private inspection. I tried all day Friday and sent more follow up emails on Saturday as I was told I'd be sent a video tour of the property from the Saturday Inspection - all i received was radio silence. Then i decided over the weekend to do an application anyway as I could pull out and to solidify my interest in seeing the property. I tried all day Monday trying to get in touch with calls and emails to the same agent. I even found the general office number for the Neutral Bay office and got nothing. Went to a recorded message every single time. Tried to message through their chat function on their website and all i got was the agent will be in touch in due time and could be anywhere between 24-48 hours. They just do not give a toss about doing any business. Even better, i was trying to follow up on when the next inspection would be as I was told on the call on thursday that it may be next Tuesday or Wednesday. Could not get any clarity until i went into the system and saw the next inspection times for myself. Then the agent had the nerve to ignore every single call, message and email I had sent to say that they were waiting on one more reference when i had already made it clear that the reference was overseas and their work week wouldn't have even started. Then again no further follow up or answer from anyone until i Just got an automated message to say that the upcoming inspection was cancelled with no reason in the message saying why it was cancelled and no options offered to reschedule. Only later did i find out it had accepted an application and they couldn't be bothered to be upfront about it.

The worst in the industry – - lack of experience - lack of customer service - rarely inspects properties on behalf of owner - frequently makes mistakes regarding financials DO NOT RECOMMEND! I would never use for any of my 3 properties. Bondi Beach branch is the worst; [Name Removed] specifically.

Awful experience as a buyer – The Agency Real Estate Agent had a bullying, aggressive and unethical attitude toward us as buyer. Including our settlement agent and building inspector. Disrespectfull and unprofessional and only focussed on making the sell (commission driven) REIWA should review real estate agents from a buyer's perspective and revoke licenses when unethical behavior is noticed.

Terrible service – Terrible experience from “The Agency”( Mittagong).No proper communication with the client. Rude customer service from the boss. Never recommend anyone for their service in southern Highlands. If I could rate 0 I will go for 0 rating for the agency.

Terrible communication and very rude – Very poor communication, and limited drive to get the best result possible for the vendor. [Name Removed] responded to basic questions with irrelevant answers. I wouldn't list property with [Name Removed] or his branch.