The Bio Flame

The Bio Flame

 Verified
4.2

29 reviews · Statistics

PositivevsNegative
79% · 236 · 21%
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Return Claim MadeYes (0) · No (24)
Product Quality
4.5 (26)
Customer Service
4.3 (27)
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Reviews

29 reviews
Scott Chapman
Scott Chapman
 

The product and service was beyond expectations!

The product is excellent and the service - Daniel - went above and beyond to ensure the experience is flawless! Show details
David
David
  Verified
Andrew
Andrew
  Verified

Top quality alcohol fuel appliance! Great fireplace solution

Fireplace quality is TOP. I loved that they offered free shipping for such a highly valuable and heavy product. 100% recommended! Show details
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Emily G.
Emily G.
  Verified
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GLang
GLang
  Verified

First class product and excellent service

I wanted an ethanol fireplace that was sturdy and looked good in my living room: Mission accomplished. My only regret is that Bioflame can not deliver fuel to Canada. Show details ·  1
Pattie L
Pattie L
 

Beautiful fireplace!

I’m so very happy with my fireplace! It has a modern ascetic that looks great in my new place! I recently bought my place, and I needed to reach out to bio flame because I had trouble getting it to work. They were right on it! They sent out a technician, and now everything works wonderful… Couldn’t be happier! Show details ·  1
Steve W.
Steve W.
 
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Distressed
DistressedQLDSouth East Queensland, QLD17 posts
  Verified

Liars

I spent an inordinate amount of time working through options and checking and double checking everything with their staff.

On multiple occasions I discussed stock and delivery times and I was told that if I purchased it would be shipped within 1 to 2 days after paid.

I finally went forward and made the purchase and a week later ( after chasing them for the week ) I was told that they did not have any stock and it would be 8 weeks delivery.

These people will tell you anything to get you to order and pay.

Simple, they are liars. Show details

The Bio Flame
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Brendan. L
Brendan. L
 

Delivery of fireplace with missing items

We ordered a Rogue 2.0 free-standing fireplace. We delivered it was missing the firebox, safety glass and accessories.
This means the fireplace is unusable.
We have delt with customer service who assured us that the missing parts would be sent out.
We are still waiting 2 months later. Show details
Product Quality
Customer Service
The Bio Flame
The Bio Flame   DM   
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Tony R.
Tony R.
  Verified

Very happy with our Bio Flame burner

Bio Flame was recommended to us by my sister-in-law and glad that she did. We recently installed one of the burner in a custom fire, and love the real flame and heat it produces. I highly recommend this brand. Show details
Tyler
Tyler
  Verified

Burner as promised and delivered in 3 days!

To my disbelief, the burner that I ordered on Jan 3rd was delivered today! Very solid construction, great finish as we opted for the black. I already lit it up for the first time as I could not wait! Show details
Trisha P
Trisha P
  Verified

Purchase of Two SMART Burners

Waited until I installed and tested the product prior to reviewing and am overall very pleased with the company's service and product. Very straight forward installation and use. Great flame and remote controlled operation is terrific and can even use an app on my phone.
Tora B
Tora B
  Verified

Highly Recommend Bio Flame!

We purchased two fireboxes to install in our new home, as we had one in our previous home and absolutely loved it! No smoke, no cleaning, no smell and produces heat, what's not to love?!! Delivery was quick. Packaging was great, so the fireboxes weren't damaged. Bio Flame was great to answer all of our, as well as our builder's questions. Show details
Marta C.
Marta C.
  Verified

Bio Flame - A 5 Star Product and Company!

Terrific experience with Bio Flame. Assuming that our builder ordered the firebox, which he did not, we ended up in a last minute rush. Luckily, Bio Flame was able to expedite the shipping and we received the firebox in 3 days. Thank you so much! Show details
Tyler
Tyler
  Verified

Bio Flame Lorenzo - 5 Stars!

Very happy with the fireplace my wife and I installed in our living area. While many suppliers were out of stock, we had our Bio Flame delivered in 5 days from time of order, and installed in less than 30 minutes. Highly recommend this company. Show details

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