On 19 July 2019 I ordered a black powder coated burner with a 10 litre tank. In Sep, two months later, a raw unfinished, branded, stainless steel burner arrived - damaged on the edges, with a 5L tank. Following notification, on 28 Nov, four months from ordering - a branded, black powder coated burner arrived - with a 5L tank.
On 16 April 2020, after lighting the burner, it failed to extinguish when the flap was closed - with flames raging from every perimeter gap. Very dangerous. Again, following notification, I was offered another model. On 11...Read more

I purchased a Lorenzo ethanol fireplace from 'The Bioflame' www.thebioflame.com After 6 weeks the fireplace had not arrived, I was given a further 2 delivery times which were not met. The fire finally arrived whilst I was overseas, when I returned I inspected the fireplace to discover that it was damaged. I notified The Bioflame who quickly told me it was damaged in transit and that I was in the mercy of the shipping company but as I didn't notify them straight away they could not promise a favourable outcome? Some 20 weeks on I still don't hav...Read more