Beautiful fireplace and good canadian service.
I really love it. It came in good time although due to covid it was a bit delayed. They apologised and send some biofuel as an apology. The fireplace actually came by plane! The local installers did not have a problem with the installation and it looks absolutely beautiful. It does require fireproofing according to Australian rules so make sure installers do that! I spoke to Alex from the company personally and he has been extremely clear and helpful throughout.
Poor quality & dangerous
On 19 July 2019 I ordered a black powder coated burner with a 10 litre tank. In Sep, two months later, a raw unfinished, branded, stainless steel burner arrived - damaged on the edges, with a 5L tank. Following notification, on 28 Nov, four months from ordering - a branded, black powder coated burner arrived - with a 5L tank.
On 16 April 2020, after lighting the burner, it failed to extinguish when the flap was closed - with flames raging from every perimeter gap. Very dangerous. Again, following notification, I was offered another model. On 11...
I purchased a Lorenzo ethanol fireplace from 'The Bioflame' www.thebioflame.com After 6 weeks the fireplace had not arrived, I was given a further 2 delivery times which were not met. The fire finally arrived whilst I was overseas, when I returned I inspected the fireplace to discover that it was damaged. I notified The Bioflame who quickly told me it was damaged in transit and that I was in the mercy of the shipping company but as I didn't notify them straight away they could not promise a favourable outcome? Some 20 weeks on I still don't hav...e an answer? The Bioflame have not helped in anyway and have been very rude to me about it all. To top it off the burner is faulty, it does not close correctly meaning that the flame would not extinguish, which is very dangerous. This company is just an importer of products with one of their lines been ethanol fires. I wish I had had purchased from a reputable company where the product is quality and not dangerous. They have since replaced the burner but I don't trust their products and being fire I worry of its hazards. Arrived damaged and a dangeous product
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