TM31 great, but arranging repairs a bit difficult
The TM31 is the best but arranging for repairs is a bit difficult. My wife phoned up today to arrange to send my daughter's TM31 for repairs, and got the run-a-round wanting to know her details, when my wife was arranging repairs on her behalf and it is out of warranty. Told to take it to the local post office who will send it on, but did not give the address to put on the box. I do not think that our local post office would get a lot of people dropping off their thermomix machines to be sent for repairs. In the past, when we phone up, ther...momix would send a courier to pick it up, then later they would let us know the extent of repairs and cost, and if we agree, they would fix it and send it back, and the freight would be included in the cost of repairs. That does not seem to happen in 2020 anymore. We still don't know how and where to send it off for repairs.
Purchased in November 2007.
Absolute piece of junk.
My wife bought this in the mistaken belief it would do the cooking for her. She had cancer and wanted to eat healthy. I was in no position to say no. Anyway, she bought it and used it maybe a dozen or so times. It has had faults twice, fixed under warranty. Now it is faulty again and out of warranty. It is now useless. It keeps getting hotter with no control over the temperature. It is dangerous. I estimate the cost of the machine at one hundred dollars per meal. Save your money and go out to a nice restaurant instead.
Purchased in June 2015 at Private consultant. for $2,000.00.
Couldn't live without it!
I have had my thermomix now for just over 3 years and still use it most days. As a busy working mum it saves me so much time with cooking basic items such as soups, bolognese sauce, mashed potato and white sauce. I can also hide lots of veggies in my sauces as it chops the vegetables up so small my kids can't see them! In my opinion it is worth every cent I paid for it. Highly recommend it.
Purchased in April 2015 for $2,000.00.
- Verified purchase
Great fast food maker - essential kitchen device for a modern family
The TM31 in coming up for its 10th birthday and has been lugged thousands of kilometres for a few years in a van. For a kitchen appliance used many times a day over 10 years this is exceptional.
Apart from one service to recalibrate the scales and a blade set and the consumerable lid seals this is a go to machine in the kitchen.
It makes meals faster than takeaway delivery at a fraction of the price.
Would buy again.
- Verified purchase
I love my Thermomix! Only wish I could Use it More often!
I've had it for a few years now and I just love how well it is built and how quick and easy it is to whip up whatever your heart desires. I really look forward to using it to its full potential when I have kids and a family of my own. Also great for doing food for parties. My favourite all time use is making butter YUMMY! I'm never buying butter from store again. This tastes divine and cost less that store butter... it literally melts in your mouth.. store butter sticks to your mouth! Just awesome that you can also cook, set and step away... come back and it is all done! Great for people who don't have time to slave away in the kitchen. Hope I can make this machine last for another 20yrs!!
Terrible company and worst customer service
The tm31 idea is brilliant and it could have saved you time in the kitchen. But I don’t use mine and I wouldn’t recommend it to anyone.
The tm31 machines are ALL faulty and have a risk of causing serious burns and injuries. Despite being unsafe there is difficulty in getting a refund. The thermomix Australia company are terrible to deal with and rude and no help at all. Save your money!
Fantastic and never felt unsafe using it
I love my Thermomix. I know about the sealing ring issue and was more than compensated with the extra bowl and new ring to cover the issue of the faulty sealing ring. I use my Thermomix mostly for baking, grinding, steaming and stirring dishes that I refuse to stand by the stove to cook for an hour. I also use it to grind wheat and seed for my chickens which saves buying chicken crumbles. It saves me time and encourages me to cook things like breads etc that I would not normally make by hand. You can't beat it for creaming cold butter when maki...ng biscuits etc. A real time saver and my kids have learned to use it too. When they suddenly feel like a custard and I am too tired to make it they will do it themselves and I don't have to worry about them burning the pan!
- Verified purchase
Thermomix is a disaster waiting to happen
I wish I could give negative stars. This company has been horrific to deal with from the start. They lied to me about a new model coming out and then when my lid kept unlocking itself and hot liquid was splashing out they did not inform me that they were aware that there was an issue with my machine and people were being burnt. When I asked for a refund between 2014-2016 they denied me repeatedly and treated me like an inconvenience that they wished would go away. They are the most unethical, greedy and dishonest company I have ever had the mis...fortune to deal with. Do yourself a favour and buy your appliances from a store where you can return it if it is defective because this pyramid-selling scheme will burn you, literally in some cases. Consumer protection has also failed everyone who has a defected TM31 machine by not pushing to allow them the refunds we are entitled to when a product has a known major fault and does not work as demonstrated.
Unsafe product left in the houses of Australians
The product should be removed from the market and those that bought their $2000 cheese graders been offered to get their money back. TiA keeps on changing the rules and have now even asked the customers to use the product at alternative settings just to suit them. If you speak to them about the product they sends you out a green seal. They have no loyalty towards their customers.
I bought it and was told my kids can use it yet now I can't even use it with my kids in the house. We weren't told that the new release was coming out even though some of their consultants was told that the new release would be coming out.
Too Scared To Use Anymore...
Well, what can I say.
I did originally think that this machine was the best thing since sliced bread...
I did obtain a tm31.
Now I too scared to use it in case it explodes hot stuff over me and my kitchen...
Makes for a great doorstop...
Sob sob sob...
Unsafe and faulty appliances left in homes - failure to recall
After waiting for years to have a thermomix, I got one as a gift from all family members and friends.
We had checked with the consultant that no release was expected and were being told that nothing had been planned. The new model came out 2 months later, and to make things worse, I was advised shortly after that my machine needed a new seal as the original one had been recalled for safety reasons.
Despite the disappointment of having an outdated 2 month old machine, I had been using it on a daily basis mostly to blend things and to steam ve...
Machine good.. Customer service poor
I actually have a TM5 and TM31. Whilst I like the product (mainly my TM5 as it is safe) for cooking from scratch, I don't feel the company has been very honest with customers. I purchased my TM31 in April 2014 (I was allocated a TM31 from a faulty batch). I was sent a green sealing ring in 2015, because as I understood the grey sealing ring was faulty. If I had known that there was a fault with the product then I would not have purchased it. In light of the ACCC hearing, and reading of incidents that had happened prior to 2014, I quest...ioned whether the TM31 was safe via email, only to be sent a copy and paste generic response stating that all electrical appliances, have an inherent risk of injury. While this is true, companies who are aware normally withdraw a product, like Samsung did when they realised there was in issue with the Galaxy Note 7, and suspended sales. I feel I was given the brush off by Thermomix. There are lots of good Thermocookers on the market, without going through a multi level marketing company.
Absolute Joke and ZERO customer service
Purchased my machine in 2013 and has been a dud since day 1. First my measuring cup and barons lid completely cracked and disintegrated, then it started spraying boiling hot liquid out from under the lid whilst cooking. I was scolded several times. Reported to Thermomix and didn’t even get a response from them at all.
Machine completely exploded in 2016 all over my kitchen. There was spaghetti bolognaise everywhere! Even all over my ceiling! Very lucky no one was near by. Reported to Thermomix and they took it for approximately a week to in...vestigate further. Machine was returned to me with a note accompanying saying it had been serviced and was all in good working order. It then came out that my machine was part of a faulty batch of serial numbers. A new green seal was sent out to me. Kept having the same problem even with the new green seal installed and now in 2018 my lid completely undoes whilst the blades are running. I am now too scared to use it. Contacted Thermomix again and has again been sent for testing. Received an email tonight stating that again they found nothing wrong with it and apparently the lid detatching is completely normal. Very very dangerous machine and the companies moral code and customer service are absolutely non existent! Will never give this company another cent!!!!
Problems with Machine and Customer Service
I bought the old TM31 literally weeks before the new model came out. They were very happy to sell me this old one at the full price without letting me know about the release of the new model or reducing the price on the old model. I find this extremely unethical. The only and major issue I have had is the small plastic top that sits into the lid to allow the release of steam, pops off during cooking thus any hot liquid spurts out making a complete mess of the kitchen and if you're standing too close, you can get a burn. I have to put a wet ...cloth over the top to contain any mess when I use the machine but then I have a hell of a clean up of the outside of the machine. As such, I use my machine for cold cooking, chopping and shakes. Sort of makes it not worth the $$$. I just got off the phone from their support line and now have to have a service but I can either, deliver the machine myself, post the machine in a box myself or get a courier. Not only do you get a faulty machine but it's up to you to do all the running around to get things fixed after spending $$$ on the product. I find the company seriously wanting.
It’s a good processor and a pot....get over it
The fhermomix is a food processor and a pot. All of the things you make with it can be done very easily and for less $$$.
You need to clean it 7 times every meal.
With any chilled meal it ends up like slip.
Amy cooked meal ends up as slop.
Risotto is butchered by the stir function and pulverized by the blade function.
Chicken and meat are shredded when stirred or cut turning it into shaved pieces of meat.
I would not recommend this product to anyone ever.
But at your own risk
EDIT: From Bad to Great - How Thermomix turned it around.
After all the drama below Thermomix turned things around. Acknowledging the delays and stuff ups and getting things sorted quickly. I have a lot more faith in upgrading one day. I was surprised how reasonable the quoted repair costs were.
tried to get our thermomix repaired. Its sitting in our entrance now for 9 days and still no collection. Yet if i call and say i would like to buy one i get 10 sales people harassing me.
Over inflated pricing should at least see reasonable customer service. if you arent spending money, they arent interested
Enjoying my windfall gadget
I received an unexpected bequest from my uncle and I decided to buy a Thermomix, more or less on the spur of the moment, because I saw one for half price on Gumtree. Because it was a windfall, I didn’t feel the need to justify spending $1000 on a piece of gadgetry. The woman selling the machine said it belong to her sister who had only used it about 12 times. It was so clean, and still in its packaging, that it was hard to believe it’d been used at all. However it was the old model, the TM 31 which got some bad press for scalding people.
Jack of all trades master of none!!
I bought my tm31 5 years ago and from the start my blades would knock the steaming basket and I eventually found out why I had bits of plastic throughout my rice. The spatula plastic also started crumbling and eventually started disintegrating. The MC just cracked one day. My lid has cracked. Scales are incorrect. The recipies are awful, developed by stay at home mothers with no cooking experience rather than professional chefs.
It doesn’t do a super job at anything it is just does an acceptable job at everything. Jack of all trades master ...of none. Now I use it make a shake in the morning and that’s it and I am now thinking about getting a vitamix because it doesn’t purée frozen mango well at all. Excellent paperweight, terrible cooking appliance. Price is a joke.
Expensive but very handy
We thought twice (or maybe a hundred times) before buying the Thermomix, given it price. However, with 4 children at home, we finally accepted we could use a hand with preparing meals.
It was definitely worth, we use it every single day. Most of the times we don't make any of the fancy recipes that come with the handbook, but we make milkshakes, soups, desserts, mashed potato, etc.
We have it for over 3 years now, and still looks (and works) as new.
- Verified purchase
This is a fantastic Kitchen appliance!
I dont know how many times I have told my husband I love the TMX, it is makes cooking all round 10x quicker, processes that would normally take a lot of time so much easier and faster, things I would never think of even making are regular staples in our house now because of ease of use.
The noise of the TM31 is the only thing I can fault, when we purchased this, i had a newborn and was worried about waking her but soon got too learn it didnt bother her but its really the only thing I can fault.
Easy to clean, the bowl i just shove in the DW - we use the TMX at least twice every day.
Review collected in partnership with Thermomix TM31
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Questions & Answers
Is it possible to buy only the blade for the jar? Tm31?
Hi - the numbers etc are peeling off the front panel. Does anyone know where I can get/replace just the panel (without having to send in the whole machine)?
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