Reviewer Photos & Videos
Racist and rude ground staff 'Anna'. Snatched my phone from my hand and was not returning it.
We are a family of 6 that included 3 adults and 3 kids travelling from Brisbane to Melbourne. The family included two of my nephew and niece who flew on tigerair from Syndey-Brisbane 3 days ago.
We had two separate booking, with one booking accepted on self checkin while other booking couldnt validate, so was asked to ground staff.
So we went to see the ground staff lady and she bluntly said we cannot fly as our niece and nephew from Sydney don't have ID, then she totally ignored us leaving us helpless.
Long story short, I asked her name poli...
Where is my refund?
Tigerair, I have now been waiting since the 31/3/20 for a refund on a flight you cancelled and have answered the same questions 3 times now. That's 6 weeks!!! No confirmation on refund, no response to paying and when, no call centre to get answers. Zero stars if you even care about that as there's no way to complain!
Tiger have Improved
I gave up on Tiger many years ago however last year I flew with them and found them to be quite good, airfare was a good price and even though the flight was cancelled to next day, they gave me plenty of warning so I wasn't mad and got to spend extra time with my bestie. It's unfortunate about current issues with Coronavirus as I had to cancel a booking for this week but I am hoping they come through with a refund.
The reviewer stated that an incentive was offered for this review
Bad customer service
I booked a flight from Adelaide to Melbourne, my exam got postponed due to covid -19, I managed the booking online and got flight credits to be used till September, if not used will be forfeited. It's very tricky in this situation to use the credits within that time limit. Calling them no response. And can't even use flight credits without calling them.
You are entitled to refund
Further to my recent review and after a second call to them they are still refusing refunds...as per the ACCC you are entitled to a refund as per the below, you do not have to accept their offer of a flight credit nor should you ( with the lowest reviews of any domestic airline in Australia there probably won’t be the option to use a flight credit in the future)
Two years ago, the ACCC put pressure on airlines to offer refunds if it wasn’t reasonable that they would be able to provide a service within a period of time.
“If they can’t provide you with a service within a reasonable period, they need to offer you a refund. You don’t need to accept the credit - you can get a refund.”
I had booked a flight from perth to sydney and back but with the corona virus tiger air cancelled all flights which is fine if people are protected but the disgusting bit is that instead of contacting people to let them know and offer solutions they put me on a flight with virgin. they should have called me and asked me, I would have said I want a full refund. the professional way of doing things is contacting customers not behaving like dictators and do as they please. disgusting, disgraceful, unprofessional.
- Verified customer
Never Book With This Airline Again! No Customer Service
I have booked the domestic flights Mel- Syd for a group of 7 guests who are some from overseas. Due to the ban of visitors to Australia by Australian Government imposed at the moment, our guests were no longer to arrive. Have contacted Tiger Air for the refunds but only given flight credits which unlikely to be used in future. No customer contact service available. Never use this airline again!!!
The reviewer stated that an incentive was offered for this review
Flight credits are difficult to use
Due to the COVID-19 "scare" cancelled by TigerAir flight for a $105 flight credit. Thought they would issue a voucher for it which I can use as payment for my next booking. Instead I was "given" a flight credit which I had to contact Customer Support to use, ie. buy the flight over the phone through Customer Support which has additional fees!! This means I will never get the full value of the flight credit to use on a flight !! It's a rip-off designed to take as much of my money as possible.
Not to mention the long delay getting through to ...their Customer Support. Finally they "booked" a flight for me. Confirmation email received. But when I try to Manage Booking, their system will not accept by booking reference. Few hours later, still no luck. Then received an automated email for $100 flight credit. Looks like they cancelled by 2nd booking but still charged me $5 for Customer Support which did nothing for me.
Delayed flights for 2hours without proper explanation
Woke up early in the morning to catch the flight from Adelaide to Melbourne today, scheduled time was 0855hrs and waited at the gate since 0740hrs. Suddenly they informed that the flight is delayed till 1020hrs then again delayed another 30min. Staff didn't even bother to explain why the flight is delayed (would understand if something goes wrong) and no apologies (of course it is not their business). We will have to pay extra money again once we are back to Melbourne airport for a late pick up my car parked there. It was first time to use Tiger, I will swear I will never use this airline. They have already wasted my money and time enough.
Terrible and dodgy airline
Was on time did check in online still had 15 mins left for the flight. Was not allowed to board. Staff was unhelpful and unwelcoming. Nasty service and dodgy airline will never ever buy again
I booked ticket from Melbourne to Canberra with my partner the booking confirmation it show $238.07 (see on pic) when I arrive for c/I
The fly attendant could find my reservation. Short story they want me to pay current price which is $317.52!!!!! Deference price where I have been code
My partner and I was so upset as this is actually fraud
I checked to my bank statement as Tiger already took authorisation payment $6.07,but full amount 238.07 was not taken from my credit card,instead take the payment as per my confirmation they make new pric...e as market and making profit on it As my partner and I so desperately to get back we left with not choice The conditions of the plane is horrible,the hand rest was broken (as per picture) I mentioned to fly attand but she told me "it has been like that all day" but no further action! This is really bad!
- Verified customer
Must pay for seat allocation
Early check in always gives you all seats together. Tiger pushing you to buy seats at the time of check in,which has never happend before.Otherwise you separated from your family
Rubbish service ever
Canceled the flight after waiting for 2 hours and book for next day after 14 hours
Waorse service rude customer service.
Rather book with little extra and pay for ticket rather sit there for 14 hours
If there was less then 0 rating
I will prefer for less then 0 or - feedback
Supposed late check in from Canberra to Brisbane
I thought the booking was fine until i got to the check in desk only to find it unattended. I was told to wait for a staff member to return to the desk. quick thinking i went to the gate only to be told that i was 10mins and could not check in and would not be on that flight. In tears i said i had to get back to Brisbane it fell on deaf ears i asked to speak to a superior and was told by a young lass that she was in charge and those were the rules. I had just been to a funeral which finished at 2.30 pm an hour after it commenced. i was appalled...by the response i received no compassion at all i was given the option of getting on a flight the next morning at a cost of an extra $85. I am a pensioner and money is precious to me I have travelled with Tiger on numerous occasions and have never experienced this before I was given no choice but to book a seat with Qantas on a Dash 8 at a cost of a whopping $900. ONE WAY. that is 3 weeks rent to me. I ask for a reply from Tiger or i will be given no choice but to take this to A current affair or the ACCC. It would have bee different if i was a half an hour late and i was not the only one caught up i am certain there would be more complaints made
Confusing booking site
Booking flights to Hobart started with good price then all add ons and unresponsive booking site. Ended up paying for luggage allowance extra one way due to unresponsive site. Not noticed till booking complete ??
Money gone from account but no email of purchase ticket 3 hours later?
Couldn’t use manage my booking without. Rang contact not very good. Mentioned extra payment for luggage and silence!!
I know it a budget airline and first time using but could have a better web site and email confirmation as booking completed
Will review flight once taken fingers crossed
Booked a flight to Sydney. Ended up in Canberra.
We booked a flight home from Melbourne to Sydney. Due to storms and curfews at Sydney airport we ended up in Canberra. They told us we could get off the plane there or they would fly us back to Melbourne (where we had no were to stay. It was very late at this point) no compensation was offered. No assistance in booking accommodation or transport. Communication was abysmal. I was honestly disgusted.
Avoid this airline at all cost
Tiger Air charged me a hundred and sixty dollars to change one of our fares into a different name, with six full days notice.
They also attempted to charge me an extra forty three dollars for an extra 1.2 kilos in the combined weight of our 14 kilo carry on ( I was willing )
When we missed our check in sorting out that extra cost ( buy minutes )
We could not check in and were unable to board.
It was “assumed” by staff that we had checked in online - the time I had allotted for manual check in was gone - due to following ground staffs advice to sort out the baggage cost first.
I clearly communicated that I was uncertain of the order in which to do things - and followed staffs advice. ...No duty of care was taken by ground staff to communicate this to us - that their directions to sort out our 1.2 kilos meant we would miss check in. Tiger Air staff then offered us the ‘ courtesy ‘ of being put on their “next available flight” - a day later - for an extra cost of one hundred and ninety dollars - more than the original fare (and more than the cost of the transfer of details had cost) I was advised to direct my feedback to Tiger Airs offshore call centre who : - Talked over new - Interrupted me - Refused after three requests to transfer me to a manager ( fourth request - I insisted and was on hold for a long time ) Call centre management also refused to waive the extra fee for rebooking costs, under the circumstances. Staff communication and customer service is appalling in every division, from the ground staff, to their offshore call centre. I genuinely hope my review saves someone else the disappointment of the unrecoverable costs (almost two thousand dollars worth of non refundable accommodation costs, concert tickets and return flights) we have experienced. I will never use this airlines services again.
DO NOT FLY WITH THESE CROOKS
Worst service ever. Just a bunch of crooks. Zero rating if I could. Hidden charges for everything. Better wish no delays or anything goes wrong as it will end up costing you a lot more than the main carriers.
Exceptional customer service
I recently called the help centre in a panic after booking my flights one month early by accident (lol) and got the best service ever. The lady I spoke to was efficient and helped me avoid insane fees. Thank you!!
I was surprised that how the rude stuff are they. I won’t name on her tho:D That was the worst experience in this trip. Haven’t seen anyone looks at my eyes when I’m taking to. She seemed nice to another white guy so she just treats asian women like a s**t. I bet she is a Racist motherf**ker. They just try to fix it otherwise those bad reputation never gets better
Questions & Answers
Taxi companies can have their licenses taken away if they do not meet certain standards etc, obviously this does not apply to airlines? Otherwise Tiger Airways would have had their licence revoked by now!!
They are a subsidiary of Virgin Airlines Australia. I think this is why they have not been shut down yet.
Hello, my partner and I are flying Melbourne to sydney at the end of the month with our 4 month old daughter. Can we take the pram all the way to the boarding gate or do we need to check it in when we check ourselves in? Thank so much. Laura
Why don't u have your flights on time people that don't have a lot money count on you for cheap flights and think you can help and be better?
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