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Tiger Airways

Tiger Airways

Domestic, International
1.7 from 1,769 reviews

Reviews

1.7

1,769 reviews
5
(178)
4
(130)
3
(60)
2
(85)
1
(1,316)
  • Value for Money
    1.6 (144)
  • Transparency
    1.5 (118)
  • Seat Room
    1.8 (90)
  • Food
    1.2 (39)
  • In-Flight Service
    1.8 (76)
  • In-Flight Entertainment
    1.1 (37)
  • Wi-Fi
    1.1 (9)
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Abdullah K.

Abdullah K.South East Queensland, QLD

Racist and rude ground staff 'Anna'. Snatched my phone from my hand and was not returning it.

published
Transparency
Value for Money
DepartureBrisbane QLD, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
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annoyed

annoyedGreater Melbourne (Metropolitan), VIC

  • 9 reviews
  • 3 likes

Where is my refund?

published

Tigerair, I have now been waiting since the 31/3/20 for a refund on a flight you cancelled and have answered the same questions 3 times now. That's 6 weeks!!! No confirmation on refund, no response to paying and when, no call centre to get answers. Zero stars if you even care about that as there's no way to complain!

Transparency
Value for Money
ClassEconomy
Booking Through Airline
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Michelle

MichelleGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 6 likes

Tiger have Improved

published

I gave up on Tiger many years ago however last year I flew with them and found them to be quite good, airfare was a good price and even though the flight was cancelled to next day, they gave me plenty of warning so I wasn't mad and got to spend extra time with my bestie. It's unfortunate about current issues with Coronavirus as I had to cancel a booking for this week but I am hoping they come through with a refund.

Transparency
Value for Money
Seat Room
DeparturePerth WA, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
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The reviewer stated that an incentive was offered for this review

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Divia kaura

Divia kauraMetropolitan Adelaide, SA

  • 9 reviews
  • 5 likes

Bad customer service

published

I booked a flight from Adelaide to Melbourne, my exam got postponed due to covid -19, I managed the booking online and got flight credits to be used till September, if not used will be forfeited. It's very tricky in this situation to use the credits within that time limit. Calling them no response. And can't even use flight credits without calling them.

Transparency
Value for Money
ClassEconomy
Susan Harper

Susan HarperSydney, NSW

  • 6 reviews
  • 1 like

You are entitled to refund

published

Further to my recent review and after a second call to them they are still refusing refunds...as per the ACCC you are entitled to a refund as per the below, you do not have to accept their offer of a flight credit nor should you ( with the lowest reviews of any domestic airline in Australia there probably won’t be the option to use a flight credit in the future)
Two years ago, the ACCC put pressure on airlines to offer refunds if it wasn’t reasonable that they would be able to provide a service within a period of time.

“If they can’t provide you with a service within a reasonable period, they need to offer you a refund. You don’t need to accept the credit - you can get a refund.”

Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationCoffs Harbour NSW, Australia
ClassEconomy
Booking Through Airline
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kratov

kratovSydney, NSW

  • 20 reviews
  • 16 likes

DISGUSTING.

published

I had booked a flight from perth to sydney and back but with the corona virus tiger air cancelled all flights which is fine if people are protected but the disgusting bit is that instead of contacting people to let them know and offer solutions they put me on a flight with virgin. they should have called me and asked me, I would have said I want a full refund. the professional way of doing things is contacting customers not behaving like dictators and do as they please. disgusting, disgraceful, unprofessional.

ClassEconomy
Booking Through Airline
Lynn D.

Lynn D.Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Never Book With This Airline Again! No Customer Service

published

I have booked the domestic flights Mel- Syd for a group of 7 guests who are some from overseas. Due to the ban of visitors to Australia by Australian Government imposed at the moment, our guests were no longer to arrive. Have contacted Tiger Air for the refunds but only given flight credits which unlikely to be used in future. No customer contact service available. Never use this airline again!!!

Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
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The reviewer stated that an incentive was offered for this review

Never again

Never againSouth East Queensland, QLD

Flight credits are difficult to use

published
Transparency
Value for Money
ClassEconomy
Booking Through Airline
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Beau

BeauSouthwest, VIC

  • 3 reviews

Delayed flights for 2hours without proper explanation

published

Woke up early in the morning to catch the flight from Adelaide to Melbourne today, scheduled time was 0855hrs and waited at the gate since 0740hrs. Suddenly they informed that the flight is delayed till 1020hrs then again delayed another 30min. Staff didn't even bother to explain why the flight is delayed (would understand if something goes wrong) and no apologies (of course it is not their business). We will have to pay extra money again once we are back to Melbourne airport for a late pick up my car parked there. It was first time to use Tiger, I will swear I will never use this airline. They have already wasted my money and time enough.

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureAdelaide SA, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Third Party
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Muhammad Munib Ul Hassan

Muhammad Munib Ul HassanSouth East Queensland, QLD

Terrible and dodgy airline

published

Was on time did check in online still had 15 mins left for the flight. Was not allowed to board. Staff was unhelpful and unwelcoming. Nasty service and dodgy airline will never ever buy again

Transparency
Value for Money
DepartureBrisbane QLD, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Through Airline
See all answers
nicky h.

nicky h.Canberra 2600, ACT

  • 4 reviews

terrible!

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureMelbourne VIC, Australia
DestinationCanberra ACT, Australia
ClassEconomy
Booking Through Airline
See all answers
Inna

InnaGreater Melbourne (Metropolitan), VIC

Must pay for seat allocation

published

Early check in always gives you all seats together. Tiger pushing you to buy seats at the time of check in,which has never happend before.Otherwise you separated from your family

DepartureMelbourne VIC, Australia
DestinationGold Coast QLD, Australia
ClassEconomy
Booking Through Airline
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sam

samSydney, NSW

  • 13 reviews
  • 5 likes

Rubbish service ever

published

Canceled the flight after waiting for 2 hours and book for next day after 14 hours
Waorse service rude customer service.
No assistance
Rather book with little extra and pay for ticket rather sit there for 14 hours
If there was less then 0 rating
I will prefer for less then 0 or - feedback
Shi..... m....f....r

DepartureMelbourne VIC, Australia
DestinationSydney NSW, Australia
ClassEconomy
Gloria Minter

Gloria MinterSouth East Queensland, QLD

Supposed late check in from Canberra to Brisbane

published
DepartureBrisbane QLD, Australia
DestinationCanberra ACT, Australia
ClassEconomy
Booking Third Party
See all answers
Lewis S.

Lewis S.

  • 2 reviews

Confusing booking site

published

Booking flights to Hobart started with good price then all add ons and unresponsive booking site. Ended up paying for luggage allowance extra one way due to unresponsive site. Not noticed till booking complete ??
Money gone from account but no email of purchase ticket 3 hours later?
Couldn’t use manage my booking without. Rang contact not very good. Mentioned extra payment for luggage and silence!!
I know it a budget airline and first time using but could have a better web site and email confirmation as booking completed
Will review flight once taken fingers crossed

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureGold Coast QLD, Australia
ClassEconomy
Booking Through Airline
See all answers
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Tyler

TylerSydney, NSW

Booked a flight to Sydney. Ended up in Canberra.

published

We booked a flight home from Melbourne to Sydney. Due to storms and curfews at Sydney airport we ended up in Canberra. They told us we could get off the plane there or they would fly us back to Melbourne (where we had no were to stay. It was very late at this point) no compensation was offered. No assistance in booking accommodation or transport. Communication was abysmal. I was honestly disgusted.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationCanberra ACT, Australia
ClassEconomy
See all answers

Avoid this airline at all cost

published
Transparency
Value for Money
DepartureBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
See all answers
John N.

John N.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

DO NOT FLY WITH THESE CROOKS

published

Worst service ever. Just a bunch of crooks. Zero rating if I could. Hidden charges for everything. Better wish no delays or anything goes wrong as it will end up costing you a lot more than the main carriers.

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureMelbourne VIC, Australia
DestinationSydney NSW, Australia
ClassEconomy
Booking Third Party
See all answers
Megan

Megan

  • 2 reviews
  • 1 like

Exceptional customer service

published

I recently called the help centre in a panic after booking my flights one month early by accident (lol) and got the best service ever. The lady I spoke to was efficient and helped me avoid insane fees. Thank you!!

Value for Money
ClassEconomy

Rude stuff

published

I was surprised that how the rude stuff are they. I won’t name on her tho:D That was the worst experience in this trip. Haven’t seen anyone looks at my eyes when I’m taking to. She seemed nice to another white guy so she just treats asian women like a s**t. I bet she is a Racist motherf**ker. They just try to fix it otherwise those bad reputation never gets better

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Questions & Answers

Bobby

Bobbyasked

Domestic

Taxi companies can have their licenses taken away if they do not meet certain standards etc, obviously this does not apply to airlines? Otherwise Tiger Airways would have had their licence revoked by now!!

2 answers
Daniel G.
Daniel G.

They are a subsidiary of Virgin Airlines Australia. I think this is why they have not been shut down yet.

Bobby
Bobby

Thanks, that makes sense, after they cancelled my daughters flight with only 90 minutes notice they helped her rebook onto a virgin flight costing her an additional $100, sounds like a scam to me??

Laura F

Laura Fasked

Tiger Airways

Hello, my partner and I are flying Melbourne to sydney at the end of the month with our 4 month old daughter. Can we take the pram all the way to the boarding gate or do we need to check it in when we check ourselves in? Thank so much. Laura

No answers
Tan

Tanasked

Tiger Airways

Why don't u have your flights on time people that don't have a lot money count on you for cheap flights and think you can help and be better?

1 answer
brian
brian

I don't for sure but , one of these reviews on here said if there's not enough passengers - the airline waits so they can fill up the next plane with enough paying customers though, they shouldn't be operating that way
They should re name themselves laughing stock airlines or clown airlines

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