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Racist and rude ground staff 'Anna'. Snatched my phone from my hand and was not returning itWe are a family of 6 that included 3 adults and 3 kids travelling from Brisbane to Melbourne. The family included two of my nephew and niece who flew on tigerair from Syndey-Brisbane 3 days ago.
We had two separate booking, with one booking accepted on self checkin while other booking couldnt validate, so was asked to ground staff.
So we went to see the ground staff lady and she bluntly said we cannot fly as our niece and nephew from Sydney don't have ID, then she totally ignored us leaving us helpless.
Long story short, I asked her name poli... Read moretely but she refused to give it and covered her batch. So I stressed again that we need her name, so she said her name was Susan which I understood was a lie. So I said to her that I will have to record or take a photo of her and what is unfolding here. So she snatched my phone away before I even couldnt start recording. She scratched my hand with her long nails while pulling the phone and then threatened to call security and cancel our flights of a family of 6. I then had to request her to return my phone, so she checked if I took any video or photo and then she returned it. I told her that she was a RACIST and she shouted back saying "HELL YES, I'M A RACIST". She then called security and had a private discussion with him and then he came to me and asked what was the issue. After explaining to him that she wasnt giving her name to me, so I wanted to take a photo/record her face and he said you are not allowed to take photos and record in the airport. Anyways, I found her name from her colleague when she called her Anna. If tigerairways management is reading this, you may have Anna in your ground staff, she is the one with tattoos on her arms and wears black glasses. Finally my family (who were already scared and shaken) pulled me away from this commotion and we did manage to fly to Melbourne. So guys, do not travel with this pathetic airlines, spend a little extra on alternate airlines and you won't have to go through this ordeal. Also, they delayed my sisters flight who was flying with my old mom and her infant daughter by 9 hours. 2 hours on the runway and remaining time at the airport.
Where is my refund?Tigerair, I have now been waiting since the 31/3/20 for a refund on a flight you cancelled and have answered the same questions 3 times now. That's 6 weeks!!! No confirmation on refund, no response to paying and when, no call centre to get answers. Zero stars if you even care about that as there's no way to complain! Show details
Tiger have ImprovedI gave up on Tiger many years ago however last year I flew with them and found them to be quite good, airfare was a good price and even though the flight was cancelled to next day, they gave me plenty of warning so I wasn't mad and got to spend extra time with my bestie. It's unfortunate about current issues with Coronavirus as I had to cancel a booking for this week but I am hoping they come through with a refund. Show details
Bad customer serviceI booked a flight from Adelaide to Melbourne, my exam got postponed due to covid -19, I managed the booking online and got flight credits to be used till September, if not used will be forfeited. It's very tricky in this situation to use the credits within that time limit. Calling them no response. And can't even use flight credits without calling them. Show details
You are entitled to refundFurther to my recent review and after a second call to them they are still refusing refunds...as per the ACCC you are entitled to a refund as per the below, you do not have to accept their offer of a flight credit nor should you ( with the lowest reviews of any domestic airline in Australia there probably won’t be the option to use a flight credit in the future)
Two years ago, the ACCC put pressure on airlines to offer refunds if it wasn’t reasonable that they would be able to provide a service within a period of time.
“If they can’t provide you with a service within a reasonable period, they need to offer you a refund. You don’t need to accept the credit - you can get a refund.” Show details
DISGUSTINGI had booked a flight from perth to sydney and back but with the corona virus tiger air cancelled all flights which is fine if people are protected but the disgusting bit is that instead of contacting people to let them know and offer solutions they put me on a flight with virgin. they should have called me and asked me, I would have said I want a full refund. the professional way of doing things is contacting customers not behaving like dictators and do as they please. disgusting, disgraceful, unprofessional. Show details
Never Book With This Airline Again! No Customer ServiceI have booked the domestic flights Mel- Syd for a group of 7 guests who are some from overseas. Due to the ban of visitors to Australia by Australian Government imposed at the moment, our guests were no longer to arrive. Have contacted Tiger Air for the refunds but only given flight credits which unlikely to be used in future. No customer contact service available. Never use this airline again!!! Show details
Flight credits are difficult to useDue to the COVID-19 "scare" cancelled by TigerAir flight for a $105 flight credit. Thought they would issue a voucher for it which I can use as payment for my next booking. Instead I was "given" a flight credit which I had to contact Customer Support to use, ie. buy the flight over the phone through Customer Support which has additional fees!! This means I will never get the full value of the flight credit to use on a flight !! It's a rip-off designed to take as much of my money as possible.
Not to mention the long delay getting through to ... Read moretheir Customer Support. Finally they "booked" a flight for me. Confirmation email received. But when I try to Manage Booking, their system will not accept by booking reference. Few hours later, still no luck. Then received an automated email for $100 flight credit. Looks like they cancelled by 2nd booking but still charged me $5 for Customer Support which did nothing for me.
Delayed flights for 2hours without proper explanationWoke up early in the morning to catch the flight from Adelaide to Melbourne today, scheduled time was 0855hrs and waited at the gate since 0740hrs. Suddenly they informed that the flight is delayed till 1020hrs then again delayed another 30min. Staff didn't even bother to explain why the flight is delayed (would understand if something goes wrong) and no apologies (of course it is not their business). We will have to pay extra money again once we are back to Melbourne airport for a late pick up my car parked there. It was first time to use Tiger, I will swear I will never use this airline. They have already wasted my money and time enough. Show details
Terrible and dodgy airlineWas on time did check in online still had 15 mins left for the flight. Was not allowed to board. Staff was unhelpful and unwelcoming. Nasty service and dodgy airline will never ever buy again Show details
terrible!I booked ticket from Melbourne to Canberra with my partner the booking confirmation it show $238.07 (see on pic) when I arrive for c/I
The fly attendant could find my reservation. Short story they want me to pay current price which is $317.52!!!!! Deference price where I have been code
My partner and I was so upset as this is actually fraud
I checked to my bank statement as Tiger already took authorisation payment $6.07,but full amount 238.07 was not taken from my credit card,instead take the payment as per my confirmation they make new pric... Read moree as market and making profit on it As my partner and I so desperately to get back we left with not choice The conditions of the plane is horrible,the hand rest was broken (as per picture) I mentioned to fly attand but she told me "it has been like that all day" but no further action! This is really bad! I won't fly ever with this company
Must pay for seat allocationEarly check in always gives you all seats together. Tiger pushing you to buy seats at the time of check in,which has never happend before.Otherwise you separated from your family Show details
Rubbish service everCanceled the flight after waiting for 2 hours and book for next day after 14 hours
Waorse service rude customer service.
Rather book with little extra and pay for ticket rather sit there for 14 hours
If there was less then 0 rating
I will prefer for less then 0 or - feedback
Shi..... m....f....r Show details
Supposed late check in from Canberra to BrisbaneI thought the booking was fine until i got to the check in desk only to find it unattended. I was told to wait for a staff member to return to the desk. quick thinking i went to the gate only to be told that i was 10mins and could not check in and would not be on that flight. In tears i said i had to get back to Brisbane it fell on deaf ears i asked to speak to a superior and was told by a young lass that she was in charge and those were the rules. I had just been to a funeral which finished at 2.30 pm an hour after it commenced. i was appalled... Read more by the response i received no compassion at all i was given the option of getting on a flight the next morning at a cost of an extra $85. I am a pensioner and money is precious to me I have travelled with Tiger on numerous occasions and have never experienced this before I was given no choice but to book a seat with Qantas on a Dash 8 at a cost of a whopping $900. ONE WAY. that is 3 weeks rent to me. I ask for a reply from Tiger or i will be given no choice but to take this to A current affair or the ACCC. It would have bee different if i was a half an hour late and i was not the only one caught up i am certain there would be more complaints made
Confusing booking siteBooking flights to Hobart started with good price then all add ons and unresponsive booking site. Ended up paying for luggage allowance extra one way due to unresponsive site. Not noticed till booking complete ??
Money gone from account but no email of purchase ticket 3 hours later?
Couldn’t use manage my booking without. Rang contact not very good. Mentioned extra payment for luggage and silence!!
I know it a budget airline and first time using but could have a better web site and email confirmation as booking completed
Will review flight once taken fingers crossed Show details
Questions & Answers
Taxi companies can have their licenses taken away if they do not meet certain standards etc, obviously this does not apply to airlines? Otherwise Tiger Airways would have had their licence revoked by now!!
They are a subsidiary of Virgin Airlines Australia. I think this is why they have not been shut down yet.
Thanks, that makes sense, after they cancelled my daughters flight with only 90 minutes notice they helped her rebook onto a virgin flight costing her an additional $100, sounds like a scam to me??
Hello, my partner and I are flying Melbourne to sydney at the end of the month with our 4 month old daughter. Can we take the pram all the way to the boarding gate or do we need to check it in when we check ourselves in? Thank so much. Laura
Why don't u have your flights on time people that don't have a lot money count on you for cheap flights and think you can help and be better?
I don't for sure but , one of these reviews on here said if there's not enough passengers - the airline waits so they can fill up the next plane with enough paying customers though, they shouldn't be ... Read moreoperating that way They should re name themselves laughing stock airlines or clown airlines
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