Tiger Airways

Racist and rude ground staff 'Anna'. Snatched my phone from my hand and was not returning it – We are a family of 6 that included 3 adults and 3 kids travelling from Brisbane to Melbourne. The family included two of my nephew and niece who flew on tigerair from Syndey-Brisbane 3 days ago. We had two separate booking, with one booking accepted on self checkin while other booking couldnt validate, so was asked to ground staff. So we went to… Read more

see the ground staff lady and she bluntly said we cannot fly as our niece and nephew from Sydney don't have ID, then she totally ignored us leaving us helpless. Long story short, I asked her name politely but she refused to give it and covered her batch. So I stressed again that we need her name, so she said her name was Susan which I understood was a lie. So I said to her that I will have to record or take a photo of her and what is unfolding here. So she snatched my phone away before I even couldnt start recording. She scratched my hand with her long nails while pulling the phone and then threatened to call security and cancel our flights of a family of 6. I then had to request her to return my phone, so she checked if I took any video or photo and then she returned it. I told her that she was a RACIST and she shouted back saying "HELL YES, I'M A RACIST". She then called security and had a private discussion with him and then he came to me and asked what was the issue. After explaining to him that she wasnt giving her name to me, so I wanted to take a photo/record her face and he said you are not allowed to take photos and record in the airport. Anyways, I found her name from her colleague when she called her Anna. If tigerairways management is reading this, you may have Anna in your ground staff, she is the one with tattoos on her arms and wears black glasses.

Finally my family (who were already scared and shaken) pulled me away from this commotion and we did manage to fly to Melbourne.

So guys, do not travel with this pathetic airlines, spend a little extra on alternate airlines and you won't have to go through this ordeal. Also, they delayed my sisters flight who was flying with my old mom and her infant daughter by 9 hours. 2 hours on the runway and remaining time at the airport.

Never had a problem with Tiger Airways – I’ve flown with Tiger a number of times over the last 8 years and have never had any cause for concern. They state their rules very clearly. In essence, they make it clear you need to be on time and check your emails for any changes in schedules. People, you can’t just accept their terms and conditions and then complain to this review site because… Read more

YOU were late and couldn’t get on the flight. Only once was my flight cancelled due to bad weather - well, this happens with any airline. What do you want them to do? Fly into a storm? I got my refund. In-flight service was no different to Jetstar or Virgin. You can spend a little more and go Jetstar but I have not found them to be worth the extra money. Virgin? Well I don’t know - is it really worth the much more dramatic jump in price? Qantas? just can’t afford them at all!

Always use Tiger – Most of the reviews are not about Tiger, but people complaining about themselves and being incompetent in them selves. Know the airline baggage rules, and be on time. I only use Tiger in Australia. Once it was cancelled and rescheduled , and i was given a hotel voucher and meal vouchers. I know it is an inconvenience, but it happens daily on all… Read more

airlines in every country. If you want to travel be prepared for disruptions. Hotels i only book " pay on arrival bookings", Very simple. To all you people who complain about being 1 minute late, not allowed to board, it is your fault not Tigers you are late and you deserve to be refused entry. How hard is it to be on time for anything? To the guy who complained about being charged for a 13 kg bag, I commend Tiger for charging you, teach you a lesson. It is very clear that carry on luggage is 7 kg, and it is also very easy and cheap to buy check in luggage option. If you want to use an airline play by the booking rules or stay home.

A+ Customer Service – I would like to say how impressed I am with Tiger. In handling of flights affected by the bush fires and air quality in Canberra they have given me a full credit for my flights to use within the next 6 months. We have a group of 6 travelling and I am the only one with Tiger the others are with virgin and Qantas the ones with Qantas have been on… Read more

hold for over one hour and fifteen minutes Qantas has hung up multiple times. Finally we got things sorted by driving to the airport!!! Qantas has agreed to postpone the flights. The worst is virgin who won’t give us a answer until Tuesday they are going on A day by day basis only. I just wanted everyone to know that Tiger answered the phone in 5min they offer three options rebook the flight within 2 weeks, rebook to a different location or get a full credit for 6months.

I am so happy with Tiger and there service.

Where is my refund? – Tigerair, I have now been waiting since the 31/3/20 for a refund on a flight you cancelled and have answered the same questions 3 times now. That's 6 weeks!!! No confirmation on refund, no response to paying and when, no call centre to get answers. Zero stars if you even care about that as there's no way to complain! Show details

Tiger have Improved – I gave up on Tiger many years ago however last year I flew with them and found them to be quite good, airfare was a good price and even though the flight was cancelled to next day, they gave me plenty of warning so I wasn't mad and got to spend extra time with my bestie. It's unfortunate about current issues with Coronavirus as I had to cancel a booking for this week but I am hoping they come through with a refund. Show details

Bad customer service – I booked a flight from Adelaide to Melbourne, my exam got postponed due to covid -19, I managed the booking online and got flight credits to be used till September, if not used will be forfeited. It's very tricky in this situation to use the credits within that time limit. Calling them no response. And can't even use flight credits without calling them. Show details

You are entitled to refund – Further to my recent review and after a second call to them they are still refusing refunds...as per the ACCC you are entitled to a refund as per the below, you do not have to accept their offer of a flight credit nor should you ( with the lowest reviews of any domestic airline in Australia there probably won’t be the option to use a flight credit… Read more

in the future) Two years ago, the ACCC put pressure on airlines to offer refunds if it wasn’t reasonable that they would be able to provide a service within a period of time.

“If they can’t provide you with a service within a reasonable period, they need to offer you a refund. You don’t need to accept the credit - you can get a refund.”

DISGUSTING – I had booked a flight from perth to sydney and back but with the corona virus tiger air cancelled all flights which is fine if people are protected but the disgusting bit is that instead of contacting people to let them know and offer solutions they put me on a flight with virgin. they should have called me and asked me, I would have said I want a… Read more

full refund. the professional way of doing things is contacting customers not behaving like dictators and do as they please. disgusting, disgraceful, unprofessional.

Never Book With This Airline Again! No Customer Service – I have booked the domestic flights Mel- Syd for a group of 7 guests who are some from overseas. Due to the ban of visitors to Australia by Australian Government imposed at the moment, our guests were no longer to arrive. Have contacted Tiger Air for the refunds but only given flight credits which unlikely to be used in future. No customer contact service available. Never use this airline again!!! Show details

Flight credits are difficult to use – Due to the COVID-19 "scare" cancelled by TigerAir flight for a $105 flight credit. Thought they would issue a voucher for it which I can use as payment for my next booking. Instead I was "given" a flight credit which I had to contact Customer Support to use, ie. buy the flight over the phone through Customer Support which has additional fees!! … Read more

This means I will never get the full value of the flight credit to use on a flight !! It's a rip-off designed to take as much of my money as possible.

Not to mention the long delay getting through to their Customer Support. Finally they "booked" a flight for me. Confirmation email received. But when I try to Manage Booking, their system will not accept by booking reference. Few hours later, still no luck. Then received an automated email for $100 flight credit. Looks like they cancelled by 2nd booking but still charged me $5 for Customer Support which did nothing for me.

Delayed flights for 2hours without proper explanation – Woke up early in the morning to catch the flight from Adelaide to Melbourne today, scheduled time was 0855hrs and waited at the gate since 0740hrs. Suddenly they informed that the flight is delayed till 1020hrs then again delayed another 30min. Staff didn't even bother to explain why the flight is delayed (would understand if something goes wrong)… Read more

and no apologies (of course it is not their business). We will have to pay extra money again once we are back to Melbourne airport for a late pick up my car parked there. It was first time to use Tiger, I will swear I will never use this airline. They have already wasted my money and time enough.

Terrible and dodgy airline – Was on time did check in online still had 15 mins left for the flight. Was not allowed to board. Staff was unhelpful and unwelcoming. Nasty service and dodgy airline will never ever buy again Show details

Must pay for seat allocation – Early check in always gives you all seats together. Tiger pushing you to buy seats at the time of check in,which has never happend before.Otherwise you separated from your family Show details

Rubbish service ever – Canceled the flight after waiting for 2 hours and book for next day after 14 hours Waorse service rude customer service. No assistance Rather book with little extra and pay for ticket rather sit there for 14 hours If there was less then 0 rating I will prefer for less then 0 or - feedback Shi..... m....f....r Show details

Supposed late check in from Canberra to Brisbane – I thought the booking was fine until i got to the check in desk only to find it unattended. I was told to wait for a staff member to return to the desk. quick thinking i went to the gate only to be told that i was 10mins and could not check in and would not be on that flight. In tears i said i had to get back to Brisbane it fell on deaf ears i… Read more

asked to speak to a superior and was told by a young lass that she was in charge and those were the rules. I had just been to a funeral which finished at 2.30 pm an hour after it commenced. i was appalled by the response i received no compassion at all i was given the option of getting on a flight the next morning at a cost of an extra $85. I am a pensioner and money is precious to me I have travelled with Tiger on numerous occasions and have never experienced this before I was given no choice but to book a seat with Qantas on a Dash 8 at a cost of a whopping $900. ONE WAY. that is 3 weeks rent to me. I ask for a reply from Tiger or i will be given no choice but to take this to A current affair or the ACCC. It would have bee different if i was a half an hour late and i was not the only one caught up i am certain there would be more complaints made

Booked a flight to Sydney. Ended up in Canberra – We booked a flight home from Melbourne to Sydney. Due to storms and curfews at Sydney airport we ended up in Canberra. They told us we could get off the plane there or they would fly us back to Melbourne (where we had no were to stay. It was very late at this point) no compensation was offered. No assistance in booking accommodation or transport. Communication was abysmal. I was honestly disgusted. Show details

Avoid this airline at all cost – Tiger Air charged me a hundred and sixty dollars to change one of our fares into a different name, with six full days notice. They also attempted to charge me an extra forty three dollars for an extra 1.2 kilos in the combined weight of our 14 kilo carry on ( I was willing ) When we missed our check in sorting out that extra cost ( buy… Read more

minutes ) We could not check in and were unable to board.

It was “assumed” by staff that we had checked in online - the time I had allotted for manual check in was gone - due to following ground staffs advice to sort out the baggage cost first.

I clearly communicated that I was uncertain of the order in which to do things - and followed staffs advice.

No duty of care was taken by ground staff to communicate this to us - that their directions to sort out our 1.2 kilos meant we would miss check in.

Tiger Air staff then offered us the ‘ courtesy ‘ of being put on their “next available flight” - a day later - for an extra cost of one hundred and ninety dollars - more than the original fare (and more than the cost of the transfer of details had cost)

I was advised to direct my feedback to Tiger Airs offshore call centre who :

- Talked over new - Interrupted me - Refused after three requests to transfer me to a manager ( fourth request - I insisted and was on hold for a long time )

Call centre management also refused to waive the extra fee for rebooking costs, under the circumstances.

Staff communication and customer service is appalling in every division, from the ground staff, to their offshore call centre.

I genuinely hope my review saves someone else the disappointment of the unrecoverable costs (almost two thousand dollars worth of non refundable accommodation costs, concert tickets and return flights) we have experienced.

I will never use this airlines services again.

DO NOT FLY WITH THESE CROOKS – Worst service ever. Just a bunch of crooks. Zero rating if I could. Hidden charges for everything. Better wish no delays or anything goes wrong as it will end up costing you a lot more than the main carriers. Show details

Rude stuff – I was surprised that how the rude stuff are they. I won’t name on her tho:D That was the worst experience in this trip. Haven’t seen anyone looks at my eyes when I’m taking to. She seemed nice to another white guy so she just treats asian women like a s**t. I bet she is a Racist motherf**ker. They just try to fix it otherwise those bad reputation never gets better

Rude and Incompetent – After flying with Tigerair the main thing that stood out during my flights was how rude the staff were. Terrible customer service in every way. Every flight I’ve experienced with this company was delayed and baggage was poorly handled on each occasion. Price is fairly competitive but this is the only plus I can find flying with Tigerair. Show details

Customer service means given attitude to customers! – I lined up for over 30 minutes despite checking in online and have a digital boarding pass. I went to drop my bags just like I did in Melbourne 2 days ago only to be told that I need to go back to print a bag tag. I spoke to the ground staff “[name removed]” who seem to have a bad day and her tone and body language were clearly projecting that she… Read more

does not want to be at work. Her attitude was extremely disappointing and she should not be serving customers as she doesn’t have any basic understand of what customer service is. I advised her that on our way to Sydney we were able to print the tag at the bag drop machine, her response came condescending tone telling me that this is Sydney not Melbourne as if I was in a different country using a different airline. Never flying tiger again..... lesson learned!