Wont fly with them again
When I purchased my ticket there were numerous offers popping to up sale but the most important information is hidden from us,
My flight was at 6:55 and I missed my check in by 5 minutes, I did not know I had to check in when I purchased a CONFIRMED ticket!!!!
They are happy to sell you a ticket and try to up sale everything they can come up with but I still have to read the terms and conditions and confirm and CONFIRM ticket,
Not only I had to pay $85 extra but had to take the next flight which cancels my 10:30 appointment in Sydney.
45 minutes deadline for check in should be as important as choosing the right date and your website should be informative enough so passenger dont miss their flights, I feel this is misleading.
Never fly Tiger Air! - Pay the extra for better service.
They don't say it clearly on the ticket or emails, but web check-in actually closes at 1 hour before the departure time, even if they don't eventually depart at the time they say on the ticket - which they don't. So if you are trying to check-in over the web on the way in on the cab forget it. By the time you arrive at the airport you will be too late because check in at the terminal is 45 minutes. Even if you only have light carry on bag. If anything, it should be the other way around because web check in obviously means you don't have luggage.... Plus the threats from the untrained, rude staff is unnecessary. Even though the plane hadn't even arrived at the gate, they wouldn't let me check-in and I had to buy another ticket and wait 6 hours at the terminal and miss a day of work. I will never fly Tiger Air again. Even though I have another flight with them in 2 weeks, I am forfeiting that ticket and have bought a new flight at the exact same times and dates with a competitor airways and payed the extra money on principle.
After booking a mercy dash for family from Vic to SA at 7am Sunday morning......arrived at check in only to be told my seat has been cancelled........do yourself a favour and fly with a more reputable airline........these are a waste of time. Will never book again with Tiger Air.
Be prepared to pay twice!
First of all, my experience with Tigerair didn't start well, since they changed the flight departure time twice.
Today, I arrived before the luggage check-in was supposed to close. However, it was already closed when I scanned my boarding pass. I wanted to talk to a Tigerair staff who was on another kiosk next to me. I was waiting next to her but she was quite rude in her tone while addressing me.
I waited for my turn after she dealt with 2 clients. I presented my ticket and she told me that she closed the check-in 5 minutes before. I explain...
Worst airline in the country
$75 to check in a bag. This airline is a f**king joke. It is never worth it to fly with them. I will never fly Tigerair again in my lifetime.
Pay the little extra and fly with a real airline
My 19 year old daughter was flying from Sydney to Brisbane on Monday 25/11/2019 scheduled for 8 pm, she was given less than 90 minutes notice that the flight was cancelled due to adverse weather conditions. So why was a Qantas flight able to depart at 7.55 pm and a Jetstar flight also able to depart at 8.05 pm?? I rang Tiger Airway's customer line and was told that they could put my daughter onto the next available flight at 8.30 am the next day and not to Brisbane, but The Gold Coast!! The reason they used this so called adverse weather condit...ions for cancelling the flight is because in Australian consumer law, this means they do not have to pay any form of compensation! My daughter was able to book a later flight that evening on Virgin Australia, as she needed to be back for work the next day, she is now over $100 out of pocket. My advice is unless you are retired and/or are very flexible with your schedule, then book on a real airline and pay the little extra as after a little research it appears that flight cancellations are a very regular occurrence with Tiger Airways.
- Verified customer
the straw that broke the camels back.
Flying to Sydney from the gold coast after a weekend with friends. Cancelled flight. They did not offer any assistance to get me to Sydney nor did they help me with accomodation at 7:30pm at night in the gold coast. I had to sleep next to the road near the dining area out the front of the airport hugging the brick wall trying to stay warm.
Finally never flying again. Could not check in online due to some difficulties, spoke over the phone and they would not check me in over the phone. Finally making it to the airport with 40mins before flight and explaining circumstances where they were rude, cold and blunt to the point that I had to book another flight. Had to sit and watch my plane fly off.
- Verified customer
Time changes and cancelled
Flight times where changed twice and finally cancelled due to weather conditions but other companies where still flying to Melbourne I have just become another one of their statistics but what makes it worse is we were up in Brisbane for surgery, never again thanks for nothing it's a shame.
Fully convinced that Tigerair actually aspires to be the 'Worst Airline in the Galaxy".
My experiences with Tigerair are probably indifferent to everyone - flight delays of at least 2 hours is the "standard service" each time I fly with them. Without fail.
But today's experience was the final nail in the coffin. I booked a domestic flight for an important, emotional occasion. Got a notification telling me my flight was cancelled and moved to a day later. Called and was notified that the flight was canceled due to "operational" issues and there were no more flights for the rest of the day. What, ALL planes broke down?
I don't kno...w what the management of Tigerair does everyday at work. I suspect binge drinking, throwing darts all day and having ten hour coffee breaks - rather than running a business. Don't run an airline if this is your level of service. After a seemingly endless cycle of disappointment and having to spend an additional $500 to buy a last minute flight this time, I put my right hand on a bible and solemnly swear - never Tigerair again, ever. Not now, not ever. To all prospective travellers - do yourself a favor and avoid this disappointment. A bus would bring you faster to your location. This last sentence is metaphorical but you get my point.
Another Great Trip
4th time flying with Tiger and enjoyed every flight.
Fantastic customer service at Tullamarine with a very helpful and polite young man.
Comfortable seat, friendly cabin crew and incident free, super smooth flight.
Flight delayed by 30 hours
I got a text at 9.30 pm tonight to say my 10 am flight is cancelled and delayed to the day after at 5.30 pm
Meaning I miss a day of a special convention Im going too
Tiger Air super sucks and I wont use this airline again
Refunds take 2 weeks or more, meaning we just funding Tiger Airs poor service
Had to pay double for another flight just to arrive at my destination on time
Service is shocking beyond words.
Unlikely to use again.
19/11/19 - TT565 from GC to Melbourne.
Service Rep was rude to my 2yr old daughter at check-in and then looked as though she was offended when I snapped back at her. The flight was slightly delayed which was not a big deal at all however, once we actually boarded the plane I was unimpressed.
Upon entering the front door of the plane, you were immediately greeted with the smell of feces! As we walked further down the isle, we were met with the smell of urine too! I was in shock. Settling into our seats, it was apparent that the plane was not c...
Most shocking excuse of a company.
Flights cancelled and delayed with no option but to wait it out. Unbelievable that they are allowed to operate the way they do and that they are still in business. Never flying with them again.
HOPELESS... WILL NOT PROVIDE WHAT I PAID FOR..
Booked a 3 day trip away to Sydney..
Tiger Air have now twice amended the flights.
( regrettably motels are paid for).
I now arrive late at the end of the 1st day instead of early.
Effectively my 3 day break is 1 + 1/2.
Why sells tickets then dishonestly change them at whim..
That should be illegal.. isnt it ?
Never again - glad to have safely landed
We had booked a return flight Sydney-Melbourne on Tiger Air. Our Friday flight was delayed by over an hour and a half. When the flight finally took off, there was a burning smell in the cabin - like burnt plastic - that scared me half to death, which thankfully did not last long. The cherry on top was when we landed and the cabin filled up with a gasoline smell... I have never smelt anything like that on any flight I've ever taken before. I was half tempted to change my return ticket and if i was travelling alone i would have, i was with friend...s however so i couldn't. Our return flight was not delayed, there was an incredibly loud engine noise though throughout the entire flight, we couldn't even hear what the captain was saying over the speakers. That really wasn't the most comforting noise to hear at 9pm, we spent most of the flight hoping that we would land safely. When we did finally land we got the gasoline smell again - i guess its a great way to send off your passengers? I have taken many international and domestic flights, i have never feared for my safety before these flights so i will never fly Tiger Air again. That said, their customer service was good, can't really fault them...
The absolute worst customer service I've ever received. Period.
It was my first flight with Tiger. When I reached the airport, the check-in counter was already closed. So I headed to the boarding gate. I asked the flight attendant if she could issue a ticket for me. All the passengers were waiting and the gates hadn't opened for boarding. She told me to wait outside near the check-in counter. So went out to wait for her. I saw the flight had taken off but I still waited for another hour. Then she walked out from the staff area. When she saw me, she did a 180 before I had a chance to ask her what was going o...n. Then she came out the other end of the check-in row and walked out the door leaving me stranded and without an answer at 9pm at night. As this was the last flight of the day, I was pretty sure that she had screwed me over. I was livid. I had to book another flight the following morning with another airlines. When I got to the airport, I went to the tiger check-in counter and asked to be spoken to the manager. When I explained my ordeal, she said her staff wouldn't so such a thing. I was appalled by her response. After this incident, I swore I'd NEVER fly tiger AGAIN. Their competitor Jetstar offer tickets in almost the same price range (with price beat guarantee) minus the crappy customer service or the lack thereof. Although this happened a while ago, I haven't been able to take it off my head and so I've come back to leave this review so others wouldn't have to face what I did.
This is worlds worst airline as per my view.
They delay their flights like its a joke. They dont give a crap about peoples time and send you an email or text at the last minute that the flight will be delayed due to operational requirements. They even send you an email stating that because passengers agree that if delay is less than 4 hours, they don't have the right to cancel and get a refund. That means this airline can delay their every flight by upto 4 hours and let passes stranded on the airport and nothing can be done against it. I dont g...
Worst airline carrier ever - how are they allowed to fly ?
We are asked to check our lugguage early and checkin and be ready on time for our flight . Flight TT219 is already two hours late ( saturday 26th october Sydney - Melbourne ) with no certainity that we will be flying anytime soon . I have missed an important meeting and will be late for another . If other big businesses treat their customers like this they are fined . Where are our regulators ?????? Airport comission ??
Never again and please heed this advice in these reviews.
- Verified customer
Why does Tigerair still exist?
Always thought the bad reviews were over the top. Wrong! Reviews are spot on. Flight TT254 Melbourne to Sydney (Sunday 20/10/19) was on time and we were at the gate lined up to get on the plane - then the plane was delayed for an unknown reason and finally canceled. Magically, the Sydney plane, with the issue, was now going to Adelaide and all the Sydney passengers had been transferred to later Virgin Australia flights.
I just hope this was not Virgin Australia (owner of Tigerair) filling up their later flights to Sydney to save a dollar at the expense of their Tigerair passengers!
After 2 flights I booked were cancelled , an ex employee of tiger told me that if the flight is not fully booked, it will be cancelled and the plane diverted to another Flight which is fully booked. Makes sense if the plane will be half full, just cancel and take on fully booked flight.
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Questions & Answers
Taxi companies can have their licenses taken away if they do not meet certain standards etc, obviously this does not apply to airlines? Otherwise Tiger Airways would have had their licence revoked by now!!
They are a subsidiary of Virgin Airlines Australia. I think this is why they have not been shut down yet.
Hello, my partner and I are flying Melbourne to sydney at the end of the month with our 4 month old daughter. Can we take the pram all the way to the boarding gate or do we need to check it in when we check ourselves in? Thank so much. Laura
Why don't u have your flights on time people that don't have a lot money count on you for cheap flights and think you can help and be better?
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