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Tiger Airways

Tiger Airways

Domestic and International
1.8 from 1,689 reviews

See the Best Airlines in 2019 as rated by Australians on ProductReview.com.au.


The supervisor was very rude!

I was travelling domestic from syd to melb, and while checking in the tiger airways supervisor - [name removed], was very rude when weighing the checkin bag! She was embarrassing me asking very uncomfortable questions, like how many jackets are you going to wear! i was happy to pay if i was a bit over weigh with hand carry, however there is a way to speak!! she was constantly making me feel so bad in front of the crowd, and was not ready to listen, i was over with only 1 kg, and she behaved like i was carrying 30 kgs extra -!: that too because i came ob holiday and i did not have a place to leave my stuff and hence i had to carry. if she would have been a bit more accommodating, she made me feel so bad!! and i had to pay 36$ extra for 1kg! which i feel is not reasonable and mainly the behaviour was intolerant! i am a regular customer, was not at all happy this time! sorry tiger airways, i had more expectations from you guys!!
thanks

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In-Flight Service
DestinationSydney Airport (SYD), Sydney NSW, Australia
ClassEconomy
BookingThrough Airline

You get what you pay for.

I flew Tiger for the first time this weekend from Syd to Brissy and back. I was a little concerned due to all their bad reviews. But we didn't have any issues. The flight to Brissy was a different plane to the one coming back. It was a little outdated. My armrest was broken and the seat wasn't super comfy. But you get what you pay for! I think the flight was $50. The flights themselves were smooth and the staff friendly enough. I can't really complain for the price of the flights. Boarding the planes seemed quicker tho than other airlines.

Just remember that people only review bad experiences, and not always the good. I think if everyone did reviews whether good or bad - they'd be on par with other major airlines.

I would fly with them again!

Absolutely Shocking My God- Do Not Fly With These People

We waited patiently inline to check in. The staff stood around laughing/joking amongst each other. Suddenly the closed the gates on us and the two people before us and said the check in time was closed???? The only option we had was to pay another $85 and wait 4 hours. Do not ever book with these people. I made the comment to the tiger airways lady that this was a cash grab and she nodded and walked off- she knew what they do and was warning us. Tiger... You got my $85 but never will me, my family or our employees ever fly with you ever again. Ever. Will also mention the staff were absolutely rude. I'm shocked at how a company like this can operate still. Stay away

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DestinationMelbourne VIC, Australia
ClassEconomy

Only one Word - "Horrible"

Very unreliable and cancels flight without any further notice. On top of it uses 18th Century Self service apps without any ground support. At best avoid this airline if you like to live in peace before your journey

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Do not book with tiger

I booked a flight in the evening for 2 of us for a flight in a few weeks ($110 each) . at 6pm the next day I had no email conformation/notification of the flight or I did not have any credit card debits so my partner booked the flights on another airline thinging I stuffed up. Next morning I got a Tiger email says flights confirmed??? I called, they send notifcations 24-48 hours after booking. I could not cancel, only transfer my booking to another ticket and they charge a min of $65 at ticket to change to a booking that only costs $69.
This wouldnt have happened if they sent an email on the day of booking "thank you for your booking, you will get conformation within 48hours" but no... I will never use tiger again

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DestinationMelbourne VIC, Australia
ClassEconomy
BookingThrough Airline

Do Not use this Airline

Had a issue with incorrect name on a ticket for a domestic flight to Melbourne. Phoned Tiger what a waste of time this is a message to Tiger airways. You need to restructure your service center you need to get staff who can speak English yes English i could not understand one word of what was being said by your staff called back thinking i might get another member of staff that would be able to speak English but no such luck another wasted phone call. I guess its a case of you get what you pay for so if you want to take a risk then use them but i would never ever take that risk again, thanks tiger for nothing.

Value for Money
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ClassEconomy
BookingThrough Airline

Never book this airline again,

Bulshit, they cancel the booked flight and say the passenger has to pay extra fee and charges, it's horrible and irresponsible
Guys strongly make them the last choice or suffer a lots


Cancelled FLIGHTS and no COMPENSATION.

TigerAirways cancelled our ADL to MEL flight, I'm speaking behalf of the other passengers because I was lucky enough to get a same day replacement flight 6 hours later from Virgin, but some passengers had to wait 2 days for their replacement flight, when we got into the Virgin flight it was EMPTY! Although they TigerAirways said all the other flights were fully booked!

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Please do not book Tiger Air!

Cancellation, cancellation, cancellation. Please do not book Tiger Air! we almost missed our cruise after they cancelled almost the whole day of flights. Then we had to fork out an additional $400 pp for ONE WAY with another airline. They did nothing to help. If that wasnt bad enough, on the way back home they cancelled again. I was stuck at the airport for 5 hours with a screaming baby. If you want to get somewhere on time, dont book tiger. Just go with Jetstar if you still want a cheap flight.

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DestinationSydney Airport (SYD), Sydney NSW, Australia
ClassEconomy
BookingThrough Airline

Horrible Service—- Not Recommended

My flight was advised tobe delayed by 40mins. And had to pay extra $150 to get a new flight because the check was closed for the flight at old timing.

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DestinationSydney NSW, Australia
ClassEconomy
BookingThird Party

Irresponsible service

Didn’t let us leave our luggage & board, booked again paid $85x3 flight delay for 4 hours. Then suddenly cancelled till next day. Ground staff so rude. Didn’t care about family with baby. Had to travel multiple times between home-airport. Spent extra $450 to reached Sydney on time but no shame by Tigerair. If you can’t handle better stop flying. Disgusting flight & service. Never going to use their service again in future. Better spend some extra for piece of mind

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DestinationSydney NSW, Australia
ClassEconomy
BookingThird Party

My flight has been delayed by 4 hours. Not happy.

4 hour delay. This is not good enough. We should be reimbursed. It’s the first and last time I book with this airline. What ever happened to good customer service

Value for Money
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ClassEconomy
BookingThird Party

Absolute rubbish airline

We arrived 42 min before boarding and we were told we were late and needed to be here 45min before boarding.
Offered to pay extra for and admin that was needed. Nope they did not give to craps. Made to wait 2.5 hrs for next flight and pay extra. Mind you the gates we’re not open and all passengers still waiting. They are a joke! You get what you pay for as they say.

Transparency
ClassEconomy
BookingThrough Airline

Had flight cancelled after 3 hrs no help find your own way home Thank Tiger be warned

Had flight cancelled after 3hr no help find your own way home Thank TigeOffered refund in 5weeks doesnt help when having to go find another fight if you are able

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ClassEconomy
BookingThrough Airline

Much better than before

Just got off a flight to Sydney and I am pleasantly surprised. Much better than your service a year ago, and better than Jetstar nowadays. Great job tiger air! Nice new seats too.

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Cost was three times the original charge to change a booking

I had to pay $1600 to change 4 flights, on top of the $400 I had already paid. They see you’re in need and take full advantage. It’s a horrible business model and I’ll never fly tiger again

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DestinationGold Coast QLD, Australia
ClassEconomy
BookingThrough Airline

Worst airline

My flight was cancelled at 3am the morning of the flight. Offered a "replacement" flight that would fly 24 hours later - somewhat too late for my international connecting flight. Tiger said it isn't their problem - we are $1500 out of pocket (for a 1 hour domestic route). Please don't make the mistake of booking with these guys - I've subsequently seen the thousands of poor review from people who had the same exact experience and Australian consumer laws appear to offer no protection. If you've had the same experience please go to the Airlines Consumer Advocate for help - Tiger is a disgrace.

Value for Money
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ClassEconomy
BookingThrough Airline

Cheap and reliable service

The service is ok, it's what you expect for the price. It's mostly on time, I never had a delay for more that 15 minutes. The quality of plains is ok and even the price of food is ok, but never tried to order anything.

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ClassEconomy
BookingThrough Airline

Horrific flight never again going to fly with Tiger

No refund my flight got cancelled and no flights available for three days they didn’t care to put me on another flight or give me accommodation sat in the plane for 2 hours. I will fly with tiger ever again

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DestinationMelbourne VIC, Australia
ClassEconomy
BookingThird Party

Great customer service

I missed my flight this morning. Completely my fault, zombied my way to the wrong gate and realised too late. They kindly put me on the next available flight free of change and didn’t need to. I’ve flown tiger upwards of 30 times and never have any major dramas. I think they get a bad wrap.

Value for Money
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ClassEconomy
BookingThrough Airline

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Questions & Answers

Hello, my partner and I are flying Melbourne to sydney at the end of the month with our 4 month old daughter. Can we take the pram all the way to the boarding gate or do we need to check it in when we check ourselves in? Thank so much. Laura
No answers

Why don't u have your flights on time people that don't have a lot money count on you for cheap flights and think you can help and be better?
1 answer
I don't for sure but , one of these reviews on here said if there's not enough passengers - the airline waits so they can fill up the next plane with enough paying customers though, they shouldn't be operating that way They should re name themselves laughing stock airlines or clown airlines

As most people will know, the name of this airline is now Tigerair, not Tiger Airways. Is there any way to contact the owners of this site or the moderators, to ask them to change the name?
2 answers
No idea sorry! Only just signed up to log my complaintSorry, the correct name is Tigerair

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