Tineco Floor One S5 Pro

Purchased (Godfrey's): March 2023 Machine cap that allows the cleaner to be seated in the charging station broke off: March 2024. Contacted Godfreys and sent photos as requested March 2024. Response was that the company had gone into administration. The cleaner continued to work although I had to remove the cap from the cleaner whilst in use so… Read more

it didn't fall off then replace it to charge the cleaner. December 2025, the cleaner no longer charges beyond 22%. My "chat" with Windy from Tineco suggested the broken cap may be preventing correct charging. Please wait for an email with further instructions. The email arrived asking to pay $196.20 for repairs via paypal. It didn't look like a legitimate email and request so I ignored it. The broken cap has now gone missing and I cannot charge the cleaner at all. I've been back in touch with Tineco and the same email has arrived. They were unable to find any record of a previous "chat" although I do have screen shots of it. They're asking for $196.20 to be paid to a paypal account and with proof of payment, the next steps will be provided. I'm not willing to pay $196.20 without some sort of official record of what the "chat" stated they would replace and an invoice reference. I've just called the customer service number stating my concerns about paying money with no clear path to having my machine repaired and returned. I also stated my concerns that other people have had the similar issues and their machines have not been returned to them. The woman on the phone said: "i think you are right to consider that its a lot of money to pay if you don't feel comfortable with the process." She also stated: "personally, I would consider if i should pay this money especially when other people have made complaints about the process of promised repairs breaking down." She also said they are a warehouse back end facility not really set up to deal with this type of problem and that is why the paypal solution is so outdated.

The machine was brilliant until it became unusable almost overnight after only 3 years.

Soon after purchase - vacuum would not charge on charging base. Replaced under warranty - replacement vacuum no longer holding charge and only charges to 64%. I contacted Tineco - and it is deemed out of warranty as warranty is based on the initial purchase (does not commence from replacement). I enquired about replacing battery - no local… Read more

technicians - Tineco staff member said I would need to send vacuum to Melbourne at my expense. Never again will I purchase a Tineco.

Complaint Letter / Review for Tineco S5** > I purchased the **Tineco Floor One S5** brought from Godfreys, I was excited & expecting a high-quality, reliable product, and while it performed brilliantly at first, the experience quickly became… Read more

extremely disappointing. > > After just **three uses**, the unit stopped working completely. I followed all care and cleaning instructions, and the machine was stored and used exactly as advised. > > When I reached out to Tineco support, I was met with **confusing paperwork, overseas email communication, and delays**, with no real effort to resolve the issue or take responsibility for the fault. The back-and-forth was exhausting. > > After doing further research, I learned I’m **not alone** — this is a **known issue** with the S5 model, and others have reported similar breakdowns and poor after-sales support. > > For a product priced at over*\$600 AUD, this lack of durability and customer care is completely unacceptable. I had high hopes for the Tineco brand, but unfortunately, I can’t recommend the S5 to anyone based on my experience. > > I hope this feedback helps others make an informed choice — and that Tineco seriously improves both the **reliability of its products** and the **quality of its customer service**.

Michelle G

Excellent cleaning and easy to maintain – The Floor one S5 Pro is an ideal home appliance for the busy parent or “pet parent” cleaning wet spills, or accidents are quick and easy. You refill the water tank every 2-3 uses for large areas and the floors are left smelling fresh and clean after every use. The only flaw I find is the dirty water tank having to empty it for its cleaning cycle and then having to empty it again after. Overall I would recommend getting it. Show details

Overpriced garbage. The most annoying points: 1. Has a large container for dirty water, however, you need to empty the thing every ten minutes when there's literally 2cm of dirty water in it. What's the point of the large tank? 2. Does not clean edges AT ALL, even though one of its claims to fame is that it cleans right up to the wall. Lies. … Read more

3. Leaks water when it feels like it. This is intermittent and I have no clue what causes it. 4. Doesn't clean properly. Granted, I have textured vinyl wood-look alike floors which dirt does get trapped in, but this thing doesn't even come close to removing ANY of it. If there's a mark on the floor it 8 times out of 10 won't remove it. I think wipe the mark with a cloth and it is removed, so we're not talking tough marks here. Why can't this uber-expensive machine do the same? Do not waste your money on this product, ESPECIALLY if you have vinyl floors. There are, I'm sure, much better out there.

Doesn't clean close to skirting board to start, leaves about an inch of grime that I have to manual clean with a mop!. Trouble- Worked great for first 2 uses on lino and wooden floor, then stopped working, telling me to empty dirty water, which I did. Took back to Godfrey's (which has since closed) came back that there was some water damage to… Read more

motor and repaired, I don't believed replaced as recent inspection shows the screws are rusty.

Used another 3 or 4 times, same issue. Now out of warranty. YouTube searches showed common problem for the motor to seize. Now I use a screwdriver and WD40 to free it up when it stops. Considering it cost just under $1,000, I will never recommend.

I bought a cordless Tineco floor cleaner in 2020 for $799.00 when they were new in Australia, purchased from Godfreys in South Australia before Godfreys went bust. It was similar to Tinecos’ more modern S5 hard floor cleaner advertised today. I worked in remote WA during Covid in 2021 and only a few months after we moved - in 2022 - it stopped… Read more

working and the onboard computer voice just kept telling me the dirty water channel was blocked. I cleaned the ‘channel’ over and over again and every time I started it up it would go over about 60cm of floor, stop, leak water everywhere and repeat the same blockage message. The warranty by then had run out and there was no Godfreys in remote WA so I went online and found out that MANY Tinecos purchased by others had done this (coincidentally) just after the warranty had expired and that what this repeating message actually meant was that the machine was broken! As we were in remote WA - it would have cost me over a hundred dollars to send it south to a repairer and as so many of us have learned the hard way - there is no guarantee that it could have been fixed anyway - so I took it to the waste transfer station in South Hedland. It was a brilliant machine while it worked - but the reality is it turned out to be a very expensive white elephant. Ironically in 2022 for $799, I could have paid a CLEANER to fortnightly mop my family/dining/kitchen tiled floors and clean my bathrooms FOR me for 8 months - for the price of this one machine - which despite its technology, could be quite time-consuming as it was often fiddly to fit the clean water reservoir into its spot and despite the auto self-cleaning mode - often required manual cleaning of the dirty water reservoir and unblocking of the channel when cleaning a large area of my tiled floor. This was despite the fact I always vacuumed with a stick vacuum immediately before using the Tineco. So unless things have changed drastically, I would never buy a Tineco - even allowing for the discounts offered by many electrical retailers today.

Support, only if you speak and write Chinese – My S5 has stopped working after 2.1/2 years (likely motor fault Tineco say). Support started off well but then had to send 3 emails to get an answer. Now they want me to pay for repairs via a dodgy paypal because their website is being updated. I have no hope of doing this, not that tech savvy so tried to call the Australian support line… Read more

answered in English then all in Chinese, I presume, language. Just want them to tell me where I need to send the thing before I pay the money. Tineco say if it cannot be repaired the money will be refunded, not sure I can trust that after all the run around.

Battery died right after 12 months. Otherwise it is a handy device – Great while it lasts. Right after 12 months stopped holding charge. Godfrey's are bankrupt and PWC, the administrator did not reply any of my emails. Tineco was refusing to do anything until I mentioned Consumer Affairs. After so many emails, I received a depreciated refund of $580. However l, Tineco mentioned they will open their service centre in Australia in July 2024 and customers will be able to get repairs done. Show details

A chore for the chores – Not a good vacuum cleaner and not a good floor scrubber...but it does both. Don't be fooled by the instore demos vacuuming up spilled sauce in an instant, it's useless on house hold grime. Ever couple minutes asking to be self cleaned. It's really just a chore to use...a chore for the chores as it were. For $1000 your waaaaay better off getting a good vacuum cleaner and a steam mop. Regretful purchase. Show details

It Was Great While it Lasted – I've had my Tineco floor cleaner for about 2.5 years now. To begin with it was great. Being able to vacuum and mop at the same time made cleaning my hardwood floors so much easier. However I now find that its suction is not good - so much so that I run a normal vacuum first before using it, which kind of defeats the purpose. It also leaves… Read more

little puddles over the floor, which I then have to mop up! It constantly tells me to replace the brush roller, even though I bought new replacement rollers. So all in all, it was bliss for 18 months but now I regret buying it.

Extremely poor battery component for $1k device – This mop is great when it worked. I have had it for about 7 months now and used once a week and the battery component is clearly failing. It used to run for 30 mins approx, enough to get the hard floors done in my house. Now it might give me 5 mins top. After paying $1k for this, you would expect better longevity. Very disappointing as when it… Read more

was working, it actually does a really good job cleaning the floors.

Investigations on YouTube reveal the device has an inbuilt battery which cannot be replaced by the consumer (or easily by a professional). The battery unit is made up of 6 rechargeable batteries working in an array assembly. It is a known issue (wish I had known before purchase) that any number of these 6 batteries may fail at any given time. Which is why I may start a mopping session at 100%, the battery drain appears normal at first (as it uses the undamaged batteries) then quickly drains down to zero once it depletes the good battery and cycles onto the failed batteries (out of the 6).

I purchased from Godfrey’s but now that they’ve gone bust.. it’ll be a difficult warranty claim through the manufacturer. Very annoyed

HOPELESS BATTERY – Purchased this unit from Godfrey's on 22nd November 2022 - so have now had it about 18 months. Worked great for about 12 months then the battery life started to decline - until now it will only run for 5 minutes before it wants recharging. After investigation I find that the battery cannot be replaced - so I have to throw the whole unit in the dump. Show details

Infuriating! – I do not hit woman, I am dead against it but this thing [Content Removed]! To be fair, it mostly does what is advertised relatively well but the voice prompts...... You can empty the dirty water canister, put it back on the base and run the cleaning cycle and it will still repeatedly tell you to empty the dirty water canister. You put it on the… Read more

base station, choose not to run the cleaning cycle and it will repeatedly tell you to run it. This POS nags more than 10 [Content Removed in one!