Tineco Pure One S12 Platinum
MPN: 165-1873-230198 reviews
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Have had my S12 platinum model for 3 years and couldn’t ask for better. I vacuum every day and clean the vacuum regularly so have had no issues. It works better than any cordless vacuum I’ve had before including a top well known brand. It works well… Read more
on all surfaces. Cleaning it is sometimes awkward especially the casing for the roller head but all vacuums are like this. You can’t expect a vacuum to work if you don’t keep it maintained properly.
Follow-up · I use the crevice tool and the upholstery brush sometimes but mainly the standard turbo head. It picks up pet hair really well. I empty the bin every two to three days - I vacuum every day and have a pet.
Have had it for nearly 2 years. The suction it has is quite good, the floor head does a good job agitating the carpet fibres on our thick carpets and shows how dirty the floor is with the suction indicator. I love how quiet it is on minimum. It came with a lot of accessories and they feel decent quality, the floor head cleaning tool is great… Read more
even has a blade to cut the hair wrapped around the main head. The spare battery is a great thing to have. Love the trigger lock, game changer to the Dysons sticks I've used
Some of the things I don't love with this vacuum.
The auto mode, seems good initially but long hair gets caught in the tube tricking the senor into thinking the floor is dirtier than it is, so I never use it in auto. I also feel the constant adjustments may shorten the motor life.
The dust bin and filters. I am constantly touching the dirt when emptying this unit and it is annoying our old Dyson v6 was worst but this is just as bad. On top of that hair wraps around the cyclone/shroud which reduces suction and causes the filters to clog up quicker and is the main reason its a pain to empty. I prefer bagged vacuums because of this.
The filter cleaning tool, it is a great tool to have but seems gimmicky as when cleaning one filter half of the dirt goes straight to the clean filter, I found its better to do this with a full dust bin as less goes on it surprisingly. The cheaper models have a manual one which I could potentially attach to one of my corded vacuums with modification which I think is better.
The hard floor tool, soft rollers are great for hard floors however this one has a design flaw, the roller barely makes contact with the floor I discovered this pretty much immediately as was comparing nozzles out of the box. The head work fine but the felt/dusting strips around the head do all the work and the roller does stuff all. This head is much quieter than the other one though.
Overall it's a well made vacuum with lots of features and accessories but I feel its not the best build quality for the price tag I've seen these at. It does a good job of cleaning and is very quiet. I might consider a Tineco again in future if the bin setup is better design and the reliability is improved. I never leave it turned on at the wall once its charged and I wait a bit before charging it after it has been used.
After 2 years we had to purchase a new dust bin ( see receipt attached) and by that time several of the little catches to attach different heads were broken. See 2nd pic with wire attached in attempt to fix ( unsuccessful) rubbish product at luxury cost. Show details
Reviews with attachments
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Not worth the hype – Initially I was fairly happy but in time it starts to glog up a lot, won’t pick up tiny stones and you can’t quiet clean the head properly for the price it’s a no from me. Show details
Unsure about the tube which I have scratched after 2 uses – So excited about the features of the s12 my husband surprised me with….I have used the vacuum twice on timber flooring and it is okay. Yet to use all the wonderful attachments..the long tube has easily scratched from just two uses. My first reaction is that the powder coating on the outside is not protective as the only things that could have… Read more
scratched this are my rings or nails. Customer service said to take it back to a store for inspection….however I am positive that I am not the first person to comment about this….Looking forward to using my new vacuum and hope it lasts…and is worth the investment.
I've never looked forward to vacuuming – I have a large 203m2 living space house; on auto, I can clean the whole house all 4 bedrooms have carpet as does the theatre the rest is tiles. there are 3 adults 2 kids and a inside large dog. I've owned a dyson and this machine is hands down more intelligent easy to move light and has better accessories AND 2 batteries this was the best… Read more
accidental buy (I went to buy a crosswave) I've ever done I now vacuum 2x a day with small clean ups in between just so I can use this machine. worth every penny (Godfreys even gave me a 10 year free service plan for $99 - I was paying $49 for my other cleaner (shark) to be serviced there every year).
Best vacuum I’ve ever owned – I asked my partner to pop in and purchase a cheap stick vacuum cleaner so was taken by surprise when he came home with the Tineco instead! After the initial shock at the invoice (and the sudden enthusiasm for vacuuming) I now couldn’t be happier and can admit that this miracle machine is definitely value for money. I’ve owned the Vorwerk and… Read more
Dyson multifloor, this does a better job than either of them ever did with the added bonus of being so compact to store and easy to handle. Picture attached is what came out of the floors of our three bedroom home that we thought was clean! Thanks to Robyn at Godfreys Mandurah; I’ll be forever grateful for your up sell skills!
Latest follow-ups
An awful experience – The vacuum was very impressive initially but the motor lasted only 18 months. Prior to Tineco I had a Miele which after 12 years was still doing fine and I gave it away when I thought I was “upgrading” to Tineco. So much for a 2 year warranty. They… Read more
had me over several emails check and recheck the vacuum - all on line as there doesn’t appear to have a local base to take the vacuum in to be checked or repaired. They then couldn’t provide a date of when a new motor head would be provided. They stopped sending me emails thanking me for my patience when I advised that I had officially run out of patience. When I explained I couldn’t leave the house un-vacuumed for months they offered a refund of under $100. I’ve never known anything to depreciate over 90% in a short 18 month period and especially when you can’t replace the defective part. It took advising them that I was going to consumer affairs that I was offered $600. I lost count of the different customer service officers who replied to each email many of whom struggled to understand the content. By that time I had enough of Tineco and purchased a Dyson. Of course I’m now still waiting for my refund from Tineco. A product and company I will avoid hereon. A real shame as it looks impressive and does start off right just ends very badly & very quickly.
Follow-up · The Dyson has worked much better and has lasted much longer! I haven’t needed Dyson customer service as yet. Refund from Tineco was processed after a long fight!
Positive reviews
We all need one of these in our lives – This is amazing, used on slate tiles, wood flooring and rugs, light weight, can clean your house in one go without recharging-I cannot believe I have gone so long without one of these in my home :-) Show details
Far better than the Dyson V8 which was obviously a Monday build – The Tineco machine has been a blessing in our house relegating to the Dyson V8 to a 5 minute shed machine. We are now able to do the whole house with plenty of time left on a single battery and it cleans our slate and carpet floors leaving them clean and fresh Show details
Good vaccum cleaner – Have used it in carpet and hard floor and has worked pretty well till date. Its light and handy but stand may have need better to incorporate all the attachments. Show details
Negative reviews
Motor went less than a year in. Had to pay for a new one as Tineco refused to honor warranty in Australia saying it was the agents responsibility (they went bankrupt). Replacement broke down 11 months later and they again refused to honor warranty as they insisted that the warranty time starts when I ordered it, not 6 weeks later when it finally arrived. Rubbish product with appalling customer service Show details
Find out how Tineco Pure One S12 Platinum compares to other Stick & Cordless Vacuum Cleaners
Know better, choose better.
Poor back up support and Service levels – We bought this Vacuum about 3 years ago and it has worked quite well. Easy to maneuver, Battery life has been good. Overall we were quite happy. However, the power heads started to play up and would turn off and on. These power heads have to be working constantly to get the best performance from the unit. I worked with Tineco through email and… Read more
identified that the tube connections were the problem, and I needed a new one. I was advised that I could only buy a new tube through Tineco as nothing is available through retailers or service centers. However they would only accept a payment through Pay Pal, which I do not have a don't intend to open one just to buy one $40 unit. Then they offered to transfer money into their Chinese bank account that I have no understanding of. Why is it so difficult, what about Credit and debit card? So, it seems that since Godfreys went bust Tineco has not set up any other service networks to support their products. They only seem interested in changing retailers who do not support their products past warranty. I also got remined many times from Tineco that this product was out of warranty. The unit was 6 months over the 2 years. This whole experience was very disappointing and if I could have easily accessed this $40 part, I would still be a happy customer. Something to take into consideration when on your next purchase.
The worst expensive vacuum cleaner ever – Bought this vacuum cleaner 12 months ago and it is the worst purchase ever. Even though there's still 12 months warranty the shop where I purchased it from ( Godfrey's in Liverpool) went into administration and can't do nothing about it. They are just thieves who sell rubbish and ripp people off! The vacuum cleaner has issues with the battery… Read more
it's not durable and also all the quick connects are of bad quality and it breaks after a few months of use. It looks good but the quality is really bad. DON'T PURCHASE THIS PRODUCT IT'S RUBBISH
Recent reviews
Rubbish warranty / service – DO NOT PURCHASE I bought a TINACO pure one stick vacuum from Godfrey’s. They have since gone in administration. I took my useless machine back and was told as still under warranty to contact Tinaco directly This is did - exactly 25 emails over three months. Told it was coming told it was in manufacture. Three mi the to make one part. … Read more
It has taken 3 months to receive one part NOT THE THREE non working parts as discussed at length
I am DISGUSTED with this product. The SERVICE is NON EXISTENT
$1000 later and I have a complete dud - a useless machine
DO NOT PURCHASE. USELESS AND JUST EXPENSIVE RUBBISH
Don't believe Godfrey's sales people!! – This POS doesn't even deserve the 1 star. The only reason these vacuums are selling is because the sales people at Godfrey's are con artists and do a damn good job at convincing you that it is better than the rest ie Dyson...which it is not! Just like everyone else has mentioned, battery life is rubbish, doesn't pick up anything other than the… Read more
lightest dust and as soon as you lift the head it drops everything. I have reverted to a dust pan. It really is that bad
BUYER BEWARE ... TINECO S12 PLATINUM VACUUM CLEANER – HEAR MY STORY before purchasing a Tineco Vacuum Cleaner We purchased a Tineco S12 Platinum in 2022 from Godfreys Port Macquarie ... they have now closed shop? I did ask another Godfreys company in another part of the country to sell me a motor, and they say that they cannot help me, and cannot get the parts. Five + months have gone bye, since… Read more
trying to communicate with Tineco staff, who do not appear to understand what I am telling them, even though I give them all the details (serial number +) with photos. Perhaps they are an off shore company/admin? The motor ONLY needs replacement, and Tineco are now sending links to Amazon who are selling all sorts of parts, but not the required motor part? We have been going around in circles for nearly six months now. I will have to throw in the towel so to speak, and buy another vacuum cleaner. We spent $1200 + for a vacuum cleaner that did not last 2 years, and we cannot get parts for in Australia. The filters need to be cleaned after every vacuum or change of battery; the batteries are fine! BUYER BEWARE and do more research ...
TERRIBLE VACUMM DONT WASTE YOUR MONEY – This vacuum is horrid, it has terrible suction; to the point where i lift it up while vacumming and the dirt FALLS out. Don’t waste your money, the motor blew out after like 2 months which we had to replace. It also needs to be cleaned out very frequently, especially the stick park. Show details
The absolute worst!! For the most money!! – I paid $1000 for my Tineco pure one S12 vacuum and so expected it to be the best vacuum you could possibly imagine. It’s not! The clips for attachments are poor quality and break easily. The motor had to be replaced in the first few months. The dust bin had to be replaced as that snapped as well. The batteries are shocking! Even though it comes… Read more
with 2 I can’t even do the downstairs off my home before both need charging and then they take all day to charge up again. The suction isn’t the best and has gradually gotten worse. All of the parts are very expensive. If I could give this 0 stars I would. The only positives are that it looks nice and you don’t have to hold the button down the whole time you’re vacuuming.
A big waste of money – I purchased the S3 Hard floor cleaner from Godfrey’s in January 2022. To be honest I probably only used it half a dozen times before I ended up getting a cleaner, and didn’t need it. So it sat without being used for about 12 months. Then one day I realised it would be perfect for my daughter’s house, she has a big house with tile floors so I gave… Read more
it to her to use. She used it twice before it stopped working and wouldn’t charge. I took it back to Godfrey’s, they kept it overnight and explained that you shouldn’t let it run down to under 30% and to fix it you have to keep lifting it off the charging base every few minutes. I retuned it to my daughter and the next time she used it it wouldn’t recharge again. By this time it was announced that Godfrey’s was going under. The shop is still open but they can’t do anything for me so I contacted Tineco, after a lot of back and forth they told me they don’t have any repair facilities in Australia but they would give me a 20% discount on any further purchases! So no I would not recommend this product or any product from this company
Don’t recommend – Worst vacuum I have ever owned especially for the price!! Very disappointing and I don’t recommend if you want to use it for high traffic areas and or on floorboards/vinyl planks as it doesn’t get up everything and doesn’t get close to edges at all. You need to change accessory’s constantly Show details
Find out how Tineco Pure One S12 Platinum compares to other Stick & Cordless Vacuum Cleaners
Know better, choose better.
Only lasted 3 1/2 years, motor burnt out – We purchased this vacuum cleaner at Godfreys for $999 in Sept, 2020 after being told by the sales person that it is better than a Dyson. We have been happy with it for about the first 2-3 years, although before 2 year warranty expired, the power head front small wheels had worn out and the clip on the neck had broken. Luckily, this was… Read more
replaced under warranty. In the last year, we have found the suction to not be as good and the batteries don't seem to last as long, perhaps because we have to manually increase the suction. Now, after 3 and a half years, the motor seems to have been burnt out. It is no longer under warranty and I would expect it is not worth repairing. This is really disappointing that a $1,000 appliance does not last more than 3 1/2 years. Our previous Vacuum was a barrel type and lasted almost 20 years, motor still going, just plastic bits breaking.
Horrible and very disappointing – DO NOT BUY Does everything the other commenters said, there is no suction, it blocks easily, it spits the dirt out every time you use it, if your just got light dust, picks that up beautifully, but honestly who just has light dust on their floors. I've never paid for a turd in my life. This is the most expensive turd that I have ever bought. NEVER AGAIN Show details
This is the worst vacuum mop I have ever purchased! – I had it replaced within the 1st 12mths & now it keeps telling me there 2 clean the debris & empty dirty water container. It is spotless & says 2 call supplier, which I did it has no warranty noe & they want 2 charge $89.95 service fee + parts. It always had water coming out of the unit & didn't suck everything up so the floor stayed wet for a… Read more
long time.always had water coming out of the unit & didn't suck everything up so the floor stayed wet for a long time. Do not waste your money...Bisell & Dyson are heaps better!
Do not waste your money – Listen to the previous reviews, god I wish I had looked them up before I purchased. All wood flooring, this vacuum spits out everything it sucks up after it stops. Tried cleaning filter, emptying regularly. It’s just a terrible machine. Please don’t waste your money. I never use it hate it so much, have my old Dyson barrel with hose all taped up still does 1000% better job. Show details
Battery replacement cost a total rip – Average machine, blocks very easily. Far better on the market at far lower cost (try Ryobi) And the price they want for replacement batteries is an absolute rip. Sorry, Godfrey’s these were overpriced and unreliable - won’t trust you again. Show details
Total buyers regret – I let a family member convince me to buy a Tineco after having had dysons for years. Worst decision ever. Have had it now for about 10 months and have had nothing but issues. It’s cheap, flimsy copycat technology. Tiny dust barrel, batteries that don’t last long, and the emptying mechanism is ridiculous as there’s no way to empty the barrel… Read more
without the dirt going absolutely everywhere. Not to mention it’s overly sensitive and simply doesn’t clean as well as the Dyson or the Miele. Don’t waste your money.
Dont waste your money on this – Went to buy Dyson and Godfrey sales person showed this and advised its better value for money. Within 2 years of using showed dust sensor problem 3 times, which require to be sent away and fixed. Its just rubbish. Godfreys sales people are ripping off customer bu advising wrong product, Which i am sure they know about the issues with this vaccum. Show details
Totally disappointed in the product – Totally agree with all the other reviews about how ineffective this vacuum cleaner is after buying it 2 and a half years ago. It was fine for few months then stopped working. Took it back under warranty but we were without it for a month. We find it didn’t pick up even the smaller particles on our tile floors, just pushes it around then drops… Read more
it all out when you stop it. It is the messiest and hardest vacuum I’ve ever had to clean too. For the price we are soo soo disappointed and feel totally ripped off by the Godfrey’s sales person.
Absolute rubbish and a RIP OFF – Bought in 2021 for $1100 from Godfrey's. Salesman swore it was best ever. Originally went in for a Dyson stick Vac, (but they didnt sell them) ..he said Tineco was much better, and did the sand on a piece of carpet suction test. All seemed great. Get it home, worked good for a few weeks, then suction started to fail. Then it just stopped working.… Read more
Took it back and they sent away to be fixed. Apparently a motor burn out. (Not my fault). Replaced free of charge. NEW one arrives, ok for first week, then suction starts to fail again. Cleaned the filter constantly, had services, still no better. Furious, I gave up and bought a VAX pet vacuum for $195, and almost sucks the floorboards up!!! The specs on the Tyneco show quite low suction wattage... makes sense now. DO NOT BUY THIS STICK VACUUM. It really is crap. And the Godfrey's salesman is either nieve, or doesn't know his products well. Forget about pet hair - it won't work on dust let alone pet hair!! VERY DISAPPOINTED FOR THE OUTRAGEOUS COST! A $50 Vacuum at best. Used on wooden floors.
Terrible! – What a disappointment. I have had this machine for about 2 years. I use it on hard floors and carpet. It worked great for the first few months, but has gradually become un-usable. First, it began to lose suction. I clean the filter in the filter cleaner each time before use. I only use it once a week. The little wheels on the main vacuum head have… Read more
worn out, we replaced them with wheels from Dyson. The button on the main head that connects it onto the stick has fallen off, so I can't use it and finally, due to inferiorior materials entire barrel has broken after falling once onto the floor.
Absolutely robbed – I bought the Tineco s12 approximately 2 years and 3 months ago, along with the additional service and care plan from my local Godfrey’s. It’s been okay, but definitely not as good when we first bought it. We’ve had it regularly serviced - 3 times in those 2 years of owning it and have followed the recommending cleaning guide after each use, not a… Read more
flex, we literally had to for it suction and work the best, and we only use it 3-4 times a week. Last week, it simply stopped working. Battery was fine, however no noise or suctioning. Took it to our local Godfrey’s to be told that it’s 3 months out of warranty and that it would need to be sent away to be looked at and fix at the expense of us. Just 3 months out of warranty, ironic. Got a call today to be told that our $1200 vacuum cleaners motor has blown up, despite having it regularly serviced, filter cleaned after each use as per the company recommendations and bare in mind, we only use it 3-4 times a week. We’ve now been quoted $350 for the motor to be replaced with no explanation on why this issue has occurred. Can we expect that in another 2 more years this issue happens again? I’ve also emailed the company and have heard nothing back. Should have bought a Dyson.
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