Tiny Tots Baby Store
Verified18 reviews
- See all
- +4
UNETHICAL business practices - LYING to customer to keep an online sale*!! I purchased the items on last Friday around 3pm, and changed my mind and wanted a cancellation on Sunday night. I emailed them on Sunday evening, texted them on SMS on Monday morning, and contacted them on website chat. Read the screenshots on how I repeatedly said… Read more
"CANCEL order" "I do want to CANCEL the order but someone insists it has been FULFILLED"
They first responded on website chat stating that the order has been fulfilled and the tracking wasn't updated, but when I asked for tracking information, they were unable to provide it.
They then responded on text, saying the tracking isn't provided because they were waiting on one of the items to be fulfilled - so this is when I started to think that they lied about the order already being fulfilled.
I asked for more information on tracking so that they can show me that the items were already fulfilled prior to my cancellation request (since they keep insisting that the order is fulfilled) when I repeatedly asked for cancellation, which was constantly ignored.
At 10.30am Monday morning I asked for cancellation, and they ignored my request and insists it's been fulfilled/kept trying to fully fulfil it, then when I finally got the tracking information, the labels for the 2 parcels were created a few hours later - at 1.30pm on the same day (Look at the screenshots of the email I received on tracking information with time stamps)
In order to get the cancellation which I have been so clearly asking for from the beginning, and constantly ignored and insisting the items are fulfilled, I had to threaten to report this to Consumerism Affairs.
Only after that, they started saying they have always been good with refunding me for the order and insists that "they thought I wanted the items faster", when I REPEATEDLY asked for CANCELLATION all the way as shown in the conversation.
Do not shop here if you would like a pleasant shopping experience.
Cheap freight means great online shopping – Good product range at affordable prices. I ordered a Maxi Cosi online with no hidden freight costs. Everything was up front and online customer service was spot on. Unlike Baby little Planet who never even bothered to reply to my enquiry. No reply means no buy. I spent $600 here instead.
Highly recommend – Excellent customer service from Sulani and her team. Very professional and knowledgeable of all their products. I brought and had fitted two car seats. Sulani is very passionate about children's safety and takes the time to explain laws and requirements. Show details
Poor delivery time – 9 days after placing my order I still had not received any dispatch confirmation. On calling their customer service number I was advised the product had not actually been in stock when I placed the order- this information was not provided when placing the order - but would now be in stock the next business day and sent express post. 5 business… Read more
days later and on checking the aus post tracking information I may not receive it until another 4 business days; seems unlikely it was sent express delivery. A disappointing experience and would not use this website again, particularly if I wanted to receive my item within a couple of weeks of purchase!
Amazing Customer Service – Never had such prompt responses from a company. Would 100% use again for any purchases. I ordered a bundle which due to covid had delays and at every point the team reached out to me to keep me up to date and accommodated to me at every request. Overall experience 10/10
Amazing service – I purchased a Tasman cot online and it was delivered to me in QLD less than 2 weeks after my order. I had asked questions via email and got quick responses when I was deciding on using Tiny Tots. Very pleased with my product as well as the service.
Great online service! Provided price beat quickly – The online customer service is very friendly and easy to work with. I had saw a better price offered for the Evolu high chair at another online store and was provided a price beat upon checking.
Horrible customer service – Contacted as I hadn’t heard about my product after being given a tracking number only to be told they “Forgot” to give me a refund and then messaged me asking how I liked the product.
Great service and prices! – Went to this store to find a rocker and the owner was so helpful. She didn't force me into the higher priced item for a sale, instead she recommended what would make me happiest at home (ease of use and mobility) I will be buying from this store again! Show details
Great service with car seat installation – Great service with car seat installation. Keep our precious ones safe and secure. Provide excellent advice for parents. Quality products could be easily found from the store. Highly recommend their service.
So glad I found Koala Baby Organic Skincare – Am so impressed with Koala Baby Organic Skincare and Sulani,s Knowledge. For a change the meaning organic is REAL so often a misused in labels. This range has the right ticks. Wish I had found earlier while pregnant would not have stretch marks if I had of used the Mummy Cream. At least my babies skin is being cared for now.
Wonderful customer service – Finally a Baby Store that knows the products it’s selling. Exceptional customer service and quality products. Thank you for a great shopping experience.
Great product – UPPAbaby ALTA Travel bag is a convenient, compact way to carry bulky strollers when traveling. great product. I particularly like the way it is designed to put all the accessories in the bag.
Find out how Tiny Tots Baby Store compares to other Mother & Baby Shops
Know better, choose better.
Best products for babies ever! – I was looking an item for my baby online and I landed at Tiny Toys. I tried to contact them about what I want for my baby and wow! The customer service was a 5 Star plus the product itself! Thank you Tiny Tots! I'll sure buy again ;)
Great service and price – Sulani was excellent to deal with. We had a minor problem with our order that wasn’t discovered until 2.5 years after our purchase, and she rectified it without question the very next day. Would shop here again.
Great place to shop ! – The store has wide and latest variety of baby products to offer. The Customer service is excellent. Great place to shop.
Good Old Fashioned Service – Went to store in Bayswater to buy car seat and wanted information and advice, location was away from retail shops so had no issue parking and was glad i went as the person in shop was very knowledgeable and explained different products and quality of seats available, purchased a Maxi Cosi Moda for a great price and happy with product and so is the… Read more
missus. Thank you for the great service, I'm glad i came here as i felt ignored at a large retailer for baby goods at a neighbouring suburb, hence why i came here.
Best quality products for the best price – Recently I found out this store. Products are in a very good quality . Good customer care service and fair price
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.