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TIO

TIO

3.2 from 9 reviews

See the Best Home and Contents Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
4
4 star
1
3 star
0
2 star
1
1 star
3

fair value

fair value

  • 32 reviews

Bereft of Compassion and completely disorganised

published

I have a brain injury. Telstra made a mistake. Telstra admitted this in an email and 'gave' me credit. But I never received the credit.

About 50 emails with the TIO and months later, the TIO just rejected my complaint saying they can't help. Didn't even give me avenues of appeal or where to go.

Plus, I had several case managers in this time so had to waste time explaining everything each time.

Claim MadeYes
Claim Resolution Time3+ months

Car insurance claim

published

Had an accident on 26 of June 2018. It is the 2 of August and nothing has been done, each time I ring Tio insurance, I'm talking to a brick wall.

Insurance claim madeYes
Marlin

MarlinSydney, NSW

  • 2 reviews
  • 1 like

Happy customer

published

Highly recommended for car insurance. My car was written off & they made process of claim easy & hassle. I got good value for my car. Can say there are some companies who cares for customers over their profits.

Insurance claim madeYes
MACTHEMANC477

MACTHEMANC477Sydney, NSW

  • 9 reviews
  • 17 likes

Not Happy So Far More To Follow As The Saga Unfolds

published

. Policy felt like good value, in its initial stages
.Policy was easy to set up, a little to easy in my opinion
. Partial satisfaction - cant seem to get consistent answer though.

Even sent DASH CAM footage to support claim, in case of dispute, two separate consultants have viewed it and the other party has not disputed fault.
"They just don't seem to want to pay up "
I don't understand what the delay is and they cant explain it either, it just goes on,

Insurance claim madeYes

Topender

TopenderDarwin

  • 3 reviews
  • 1 like

The (Slightly Flawed) Dream Insurer

published
Insurance claim madeYes

lisa99

lisa99

  • 3 reviews
  • 1 like

Customer service and a great product.

published

I'm not usually one for public product reviews but after being messed around by several different companies with travel insurance claims, I can honestly say TIO is the only company I'll ever use again. Excellent customer service, fast claims turnarounds and no horrible off shore call centres! Please keep up the great work TIO.

Insurance claim madeYes

Excellent Service

published

I have had TIO Landlord Insurance for a property in Darwin for a number of years and have had the misfortune to make 2 claims during the the past year. One was an electrical problem with an Air Conditioner and switch board, and the other with tenant damage to a door and vertical blinds. Photos were taken and a proffessional trade opinion was obtained in each case. Details were submitted with the claims, which were promply settled.
The staff were exemplary, pleasant, knowledgeable and punctual with all their dealings with me.

Insurance claim madeYes

Never waiste your money here

published

Aftrer having house insurance with TIO for 5 years and never making a claim, we convered our policy to landlord insurance this year and unfortunatly had the tenents from hell. After only being in the house for 7 weeks, they have done over $8000.00 of damage which TIO wont cover, saying it is reasonable wear and tear. Buyer beware- TIO are full of promises and deliver nothing. By far the worst insurance company I have ever had the misfortune of using,

They cover nothing- dont waste your money

abullbar

abullbarWide Bay-Burnett, QLD

  • 20 reviews
  • 14 likes

Good Honest service

published

I have been with TIO for many years,I have 2 cars and housold contents with them.
I have made a few claims over the years and found them to be excellent.
I wrote my car off 2 years ago and they paid me the market value for my car 5 days later.
Quick resulition of claims,easy to deal with

Questions & Answers

Cyril Bennett

Cyril Bennettasked

Do you insure (Housae and Contents) in Queensland?

2 answers
abullbar
abullbar

Hi Cyril T.I.O Territory Insurance Office is Based in the Northern Territory and only insures items in the Northern Territory.
Perhaps you are confusing it with G.I.O which is Government Insurance Office www.gio.com.au which is based in Victoria but may insure and have offices in each state.Check the link to find out more.
Cheers
Bill

Mike
Mike

x


howy

howyasked

Hi do you have for both claims ( home and contents) flood
Fusion, temporary accommodation, accidental damage and jewellery to a limit

1 answer
abullbar
abullbar

Hi T.I.O (Territory.Insurance Office) is Government owned insurance provider for residents of the N.T.
I have Contents insurance which covers Floods,Cyclones,Theft,Loss and Damage (Fusion etc).
I do not have Home (building cover as it is covered by the Body Corporate)
They do cover Jewellery but you must specify when you take out cover.


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