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TIO

TIO

2.7 from 12 reviews · View Statistics
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Reviews

2.7
12 reviews
  • Value for Money
    1.0 (2)
  • Transparency
    1.0 (2)
  • Customer Service
    1.0 (2)
  • Claim Resolution Time
    • 2-4 weeks (1)
    • 1-2 months (1)
    • 3+ months (2)
  • Claim ApprovedYes (2) · No (0)
Previous
Next
Irene
IrenePerth, WA
  • 4 reviews
  • 1 like

Car insurance nightmare

published

I had a car accident in Tennant Creek on 26/ 8 /21....it is now 7/10/21 with no effort made by TIO to send the car for repairs in Alice Springs. They have no idea of geography,claiming they need a local repairer rural. I am without transport and no assistance from them. I should have read the reviews before signing up.

Value for Money
1/5
Transparency
1/5
Mark
MarkDarwin, NT
  • 13 reviews
  • 19 likes

A Total Disgrace

published
Value for Money
1/5
Transparency
1/5
taniamullins27
taniamullins27Murrumbidgee Region, NSW

Very Greedy company

published

Had a very disappointing phone conversation with TIO regarding an issue that happened to my house in Darwin and I thought I would see how other people reviewed this company.... And guess what, the first review I read was identical to mine........"Two close identical issues on the same pipe in a very short timeframe apart are counted as 2 issues and thus 2 premiums to pay...no! That's just greedy. Not what I'm paying for"... Would not recommend

Incentivised Review No
Coverage TypeHome Only
Shaun
Shaun
  • 2 reviews
  • 2 likes

Unfair claim assessments

published

Two close identical issues on the same pipe in a very short timeframe apart are counted as 2 issues and thus 2 premiums to pay...no! That's just greedy. Not what I'm paying for.

Incentivised Review No
Coverage TypeHome Only
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Car insurance claim

published

Had an accident on 26 of June 2018. It is the 2 of August and nothing has been done, each time I ring Tio insurance, I'm talking to a brick wall.

Insurance claim madeYes
Marlin
MarlinSydney, NSW
  • 2 reviews
  • 2 likes

Happy customer

published

Highly recommended for car insurance. My car was written off & they made process of claim easy & hassle. I got good value for my car. Can say there are some companies who cares for customers over their profits.

Insurance claim madeYes
MACTHEMANC477
MACTHEMANC477Sydney, NSW
  • 9 reviews
  • 18 likes

Not Happy So Far More To Follow As The Saga Unfolds

published

. Policy felt like good value, in its initial stages
.Policy was easy to set up, a little to easy in my opinion
. Partial satisfaction - cant seem to get consistent answer though.

Even sent DASH CAM footage to support claim, in case of dispute, two separate consultants have viewed it and the other party has not disputed fault.
"They just don't seem to want to pay up "
I don't understand what the delay is and they cant explain it either, it just goes on,

Insurance claim madeYes

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Topender
TopenderDarwin
  • 3 reviews
  • 2 likes

The (Slightly Flawed) Dream Insurer

published
Insurance claim madeYes
lisa99
lisa99
  • 3 reviews
  • 2 likes

Customer service and a great product.

published

I'm not usually one for public product reviews but after being messed around by several different companies with travel insurance claims, I can honestly say TIO is the only company I'll ever use again. Excellent customer service, fast claims turnarounds and no horrible off shore call centres! Please keep up the great work TIO.

Insurance claim madeYes
Home and Contents Insurance

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Excellent Service

published

I have had TIO Landlord Insurance for a property in Darwin for a number of years and have had the misfortune to make 2 claims during the the past year. One was an electrical problem with an Air Conditioner and switch board, and the other with tenant damage to a door and vertical blinds. Photos were taken and a proffessional trade opinion was obtained in each case. Details were submitted with the claims, which were promply settled.
The staff were exemplary, pleasant, knowledgeable and punctual with all their dealings with me.

Insurance claim madeYes

Never waiste your money here

published

Aftrer having house insurance with TIO for 5 years and never making a claim, we convered our policy to landlord insurance this year and unfortunatly had the tenents from hell. After only being in the house for 7 weeks, they have done over $8000.00 of damage which TIO wont cover, saying it is reasonable wear and tear. Buyer beware- TIO are full of promises and deliver nothing. By far the worst insurance company I have ever had the misfortune of using,

They cover nothing- dont waste your money

abullbar
abullbarWide Bay-Burnett, QLD
  • 20 reviews
  • 14 likes

Good Honest service

published

I have been with TIO for many years,I have 2 cars and housold contents with them.
I have made a few claims over the years and found them to be excellent.
I wrote my car off 2 years ago and they paid me the market value for my car 5 days later.
Quick resulition of claims,easy to deal with

Home and Contents Insurance

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Questions & Answers

Cyril Bennett
Cyril Bennettasked

Do you insure (Housae and Contents) in Queensland?

2 answers
abullbar
abullbar

Hi Cyril T.I.O Territory Insurance Office is Based in the Northern Territory and only insures items in the Northern Territory.
Perhaps you are confusing it with G.I.O which is Government Insurance Office www.gio.com.au which is based in Victoria but may insure and have offices in each state.Check the link to find out more.
Cheers
Bill

Mike
Mike

x

howy
howyasked

Hi do you have for both claims ( home and contents) flood
Fusion, temporary accommodation, accidental damage and jewellery to a limit

1 answer
abullbar
abullbar

Hi T.I.O (Territory.Insurance Office) is Government owned insurance provider for residents of the N.T.
I have Contents insurance which covers Floods,Cyclones,Theft,Loss and Damage (Fusion etc).
I do not have Home (building cover as it is covered by the Body Corporate)
They do cover Jewellery but you must specify when you take out cover.

Get an answer from our members

Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Business, Car, Home and Contents, Income, Landlord and Travel
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