Total Solar Solutions
Verified13 reviews
Just had our Enphase Envoy replaced, service was amazing very happy. Thank you Reece. Show details
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I have engaged Total Solar to install a Tesla Powerwall 3 battery on top of an existing Enphase solar system. From the very start, the team at Total Solar have been professional and have guided me through every step of the process from product options and system design through to installation and post-sales support. Daniel has been outstanding in… Read more
addressing all my questions about the new battery, its integration into my existing home energy and automation systems and the limitations of each option that we considered. He was helpful in planning the installation site to meet a number of our constraints and requirements. On installation day, the team have done Ana amazing, clean install, managing to run all wiring inside the walls/roof and taking obvious pride in their work. The team were punctual, kept power outage interruptions to a minimum and ensured the site was left tidy and battery was fully commissioned before they left. Overall an outstanding level of service that I would highly recommend.
Skilled and Friendly Tradies – The job of installing 18 Solar Panels and a Solar Battery is no mean feat but when you have tradies who really know their work, and work as a team, then even in 34C heat on the ground, the job got done. That is after they removed the old solar panels and inverter. There were no smokos, and everything was explained to me in detail, which I really… Read more
appreciated especially about the function of the battery. So I would just like to say a big THANK YOU to Matt, Mitchell, Tom, Riley and Reece. The company should be very proud of you. I can highly recommend this company with its highly skilled staff.
Research before you agree – Warning! Spoke to PAT today, I would suggest getting 5 quotes before picking these guys. They only install high end units! I wanted this units, Sungrow and Goodwe with Jinko panals which are high end and known for quality... you can go for the stuff they recommend which is high end and isn't any different to the above but it will be more money out of your pocket.
Very good advice. Thank you – I spoke with Matt from Total Solar Solutions today regarding solar energy for our house. At last an honest and realistic appraisal of our energy needs. Having contacted more than 5 different suppliers, all keen to sell us a system at quite unreasonable prices, Matt offered the best advice we had received yet. I give him and Total Solar Solutions… Read more
5stars because he was the first to suggest that because our home was subject so much shading that it would be of very little value to upgrade our current solar. No financial benefit to them. We spent considerable time talking of options which was really appreciated, considering that we will not moving forward with an upgrade. Can highly recommend their approach and expertise. Thank you Matt for your time and advice.
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Thank you, very happy!! – Spent quite some time reviewing different solar companies and was very impressed with reviews for Total Solar Solutions and they lived up to all their 5 star ratings. Sometimes you wonder if they are as good as people rate them and I can honestly say they lived up to all of my expectations. Starting with Daniel Huppert the sales manager who met me… Read more
even though he was on leave at the time , his wife having just had their baby, and was friendly, informative and professional and answered all my questions and put me at ease with what I needed to do. The team of Kieran Scott and Luke who installed the system were punctual, professional and cleaned up everything when they were finished and informed me of everything I needed to know so was very happy with their help. Thank you to Mattena Alison and Christine in the office who guided me through the paperwork and made everything so much easier for me to understand, I would have struggled without your help and patience. I would highly recommend Total Solar Solutions to anyone looking to install a system and I’m very happy I chose them. John
Exceptional after-sales services! – Two years ago, TSS has installed a 7.3kw LG 385 panels and solar edge inverter, which have been performing beautifully and generated top notch of renewable energy since then and no problem at all during these time. Recently, I contacted Reece during his holidays, via email when my inverter is not working, and he responded to me right away for… Read more
solutions. As soon as he and his team back to work, they attended to my property and sorted out the problem. A new Solar edge inverter was being installed within 3 business days without any hassles from my end. As Reece just did it all and organise everything on my behalf. Thank you God for their amazing job! I honestly believe that what you pay what you get! Reece and Christine should be very proud of themselves with their extensive knowledge of their products, and most importantly, they respect their customers and communicated well with us! Thanks to Christine again of her excellent and extremely polite customer service skills! Thanks to Josh too! Everyone at TSS are honestly the best you can get in this industry! At least, I know that I can count on TSS to look after our “investment” on the roof!
If you are looking for an unparalleled and great quality solar products/package, installed with exceptional workmanship and reliable after-sales customer services, TSS is definitely the company that look no further that will give you years of peace and joy while we are enjoying the renewable energy!
Thank you
Battery Installation Booked – I have posted previously. So this is a follow up But after my most recent interaction with TSS I have to say. It just gets better and better with this company at every contact. Basically, I was ready to install a storage battery about a year or so ago onto the solar panels/ inverter setup TSS had installed 3 years previously. So I called up to… Read more
start the process and make those initial enquiries and they said quite simply "if you are able to, wait, prices are possibly going to go down a little and the state government incentive could be expanded further" They were right on both and saved me quite a few pennies by waiting. Quite a few. I now have the incentive processed and ready to go, a battery solution chosen to suit my setup and a date for installation organised. As always, the excellent technical expertise and advice from TSS cannot be faulted. These guys are professionals and way above the level of some of the others out there. Believe me, I have tried them. Also TSS has outstanding customer service via emails, phone calls etc. Based on my experience I recommend their ability, integrity, honesty and great product knowledge and customer service. These are always remembered long after price is forgotten. In my opinion they are in this business for the long long haul and I trust them completely.
Such an effortless process – Big thanks to the whole team at Total Solar Solutions. The whole process was effortless and the installation team was polite, efficient and very professional .Just take some time to read all the reviews as I did. I would definitely recommend Total Solar Solutions to family and friends. Thanks again for all your help, support,service and of course the great advice . Kind regards, Frank C Show details
Awesome Team, Awesome Company – I would like to say a big thank you to the entire team at Total Solar Solutions for their excellent service with the installation of our solar system. My experience with Total Solar Solutions has been extremely professional compared to another solar company, I originally got a quote from. Due to this bad experience I was hesitant to trust anyone… Read more
in the Solar Industry. Reece restored my faith, and I wish to give him a special thank you for his assistance and guidance on which system should be chosen. From the very start Reece was very helpful and happy to answer the many questions I had. It is with pleasure that I commend Reece and his team - for our Solar Solution. Again a special thanks to all who made it all happen so professionally, politely, smoothly & efficiently- Reece, Matt, Mitch, Scott & Jack! Also a big thank you to Christine & Ally A great experience with fantastic people doing what they do best that's "Total Solar Solutions" I could not be happier! I would highly recommend Total Solar Solutions for all your Solar needs A+++
Professional Solar Supply and Install – We can't thank Daniel enough for his advise on our system.A special thanks to Kiren,Hayden,Scott and Ethan for their professional attitude and attention to detail during the install. We would also like to congratulate Christine and Ally for their excellent communication skills in keeping us informed on all matters during the total process. Show details
“When Quality that Matters to You!” – “When quality matters to you”! Yes, Total Solar Solutions has certainly delivered what they have promised in the Solar Industry and to clients who are looking for quality solar products! Price is great for what their knowledge and workmanship have provided! Thanks to Daniel, Hayden and the whole team, from a sales call to the completion of… Read more
installation. Great communications throughout (thanks to Christine!). The installers, Hayden, Kieran, Jeremy, and everyone are so professional, well mannered, polite, neat and helpful! Now, the system is running beautifully and generating awesome power even at 10am on a autumn’s day (4.5kW/7.3kW system)! And loves the LGNeonR365 panels on my roof! Thank you again!
Best of both worlds Quality and Value – I have just had a 4.5 kW solar PV system installed by Total Solar Solutions of Bayswater on a house project I have been managing. The system was purchased after a great deal of consultation with other industry providers on their systems and due diligence on user reviews from a number of online sites. The first point in Total Solar Solutions… Read more · 2
favor, were the reports by previous customers who all spoke of a high standard of care on the job, cleaned up well after the job and installed very neat and well thought out systems.
Total came to my notice through their use of LG panels. After I read a review on panel quality, 20 year drop off efficiency and production capacity per square meter of the monocrystalline panels, I decided to contact them for further information. Daniel in sales, was very forthcoming with information and had satisfactory answers for all my technical questions. This was a good start, but I was also very concerned at the quality of the system components. After going through the collapse of the supplier for my own home system (some two years after installation) Daniel at Total Solar told me that the system warranty for their components is carried by the component manufacturers eg, LG Australia and Fronius for the inverter.
Further into the technical conversation, Daniel mentioned that they also sold and installed LG split air conditioning systems. As we were about to purchase a system and LG systems were well recommended for reliability and efficiency, we also opted to include the split system in the package.
Rees, the owner of the business came out on the morning of installation with a team of installers. The team went about their work in a very precise and tradesman like manner. They cleaned up as they went and after some seven hours a very neat solar panel and split system installation was complete and handed over.
There is not much more to say except it was a very enlightening and pleasurable experience. The price was more expensive than others (by about 10%) but we received top quality components the others could not supply. Total's team members made panel to inverter efficiency as high as practically possible through the use of six mm square wiring and only using genuine connectors on all cable joins. After market connectors have been known to corrode and the created resistance has caused small wiring fires.
I will continue to report on system efficiency and any problems as time progresses
Errol.
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