TP-Link AC2100 Archer VR2100v

Challenging installation make easier thanks to Novia – I recently had a tricky time setting up my new TP-Link AC2100 modem router, and my ISP was unable to assist. Thankfully, I got in touch with Novia Haung from TP-Link technical support. She was incredibly knowledgeable, patient and helpful throughout the entire process. Novia guided me step-by-step, making what seemed like a daunting task much… Read more

easier. Her professionalism and dedication made all the difference, and I couldn’t have done it without her assistance. Thank you, Novia, for your excellent support!

Great customer service from Cassiel – Cassiel was a great help. She was able to assist me with setting up my router and internet connection. She was patient with explaining process. Very satisfied with her service☺ Show details ·  1

Great product, great after-purchase support – I have found the product to be consistent and impressive. I would especially like to highlight the Tech Support provided by TP - Link on the occasions where I have interacted with them, I have found them to be very helpful and persistent. I recently needed a hand to look into a VoIP issue I was having and an engineer of theirs spent a marathon of… Read more ·  1

a remote 2-hour session attempting to diagnose the problem (he was successful). He was very thorough and patient. In the end the problem wasn't even with the product. I cannot fault the product, or the service provided. I would recommend this product.

I had to change the old modem (tp-link) - end of liftime warning received – The old modem worked for years. I had and have tp-link products and they work for ME!! I am for years with aussiebrodaband. With one of the technicians I was able to set up the new modem while the old connections was still running. We have bad wireless signal, mobile phone signal.. This modem also connecte dme to our land line. Now over a year… Read more ·  2

-no problems. Phone works fine, no speed issues. And if I have a question I know I get support from aussiebroadband in no time --in ENGLISH!! 3 years warranty. I put an extender in - signal up to 200 m from the house. I looked at a few negative reviews> it stands out to me that very few people know what they are doing -- If you have weak signal you cannot get a good signal. We have fibre to the kerb -would I try wireless ---I would be creaming too -- bad signal.

Amazing support from Mona Shan – I was having a lot of issues with my internet not being connect. I contacted my internet provider and they weren't able to solve it so they gave me the number for TP-Link and I was greeted by Mona Shan. She was incredible in solving the error and did so within a very timely manner. All praise to her and her support!

Modem router is decent for the price – The modem is very easy to set up following the steps provided by TP-Link. I had just one more step for internet connection but missed it by a button, so I called TP-Link support. I only waited 5 mins for someone to pickup and Rosine Liu's assistance was very helpful and clear, she helped me change the settings in just few mins. Good experience with TP-Link Tech Support! :D Show details

Luna Lu – Perfect set up advice and wonderful assistance. Lovely attitude and very helpful

Great product, great service – I've been using for 3 mths, with no problems, then dodo went down, i had problem reconnecting when dodo came back on, i called dodo, they tried, but couldnt help, i rang tp link, they got me back connected, thanks to a very patient, and clever tech' called Meggie. Great product, and service, thanks Meggie Show details

A very good modem / router – Bought this off Amazon. Got my username and password from current ISP. Needed to call TP Link support to get it working. The support person Jasmin Li was very patient, professional and knowledgeable. She helped me get it working quickly – I was delighted with her friendly and efficient service. Show details

Land Line Problem – The modem works as any other connecting to the internet. However this modem has annoying problem when an incoming land line call is received it has a single ring, then a long pause, then another single ring, then another long pause, etc. It's easy to miss if you are not listening carefully. I spoke to TP-Link techy, he advised no option was… Read more

available to change the receiving call sequence & add “it is what it is”. Great I now have to live with this annoyance…

No internet – My wife and i cod not get our new modem to work. So my wife called TP Link support to get help, We spoke to Natasha Lui who was able to help us so so so so much and get the internet working. I am so happy as no internet was affecting my work. Show details

VR2100v just purchased – Experienced some difficulties in setting up modem and had to call customer support for assistance. After some time we got it working

Only 1 day use but working well – Day 1. Easy to set up. Nice GUI. Connected at the full speed of my ISP data rate plan. Using Ethernet for PC & lots of wireless devices connected with no problems. TP-Link have a very good web site imo with lots of helpful links to various subjects, Firmware update and seemingly responsive to the need to provide new firmware in response to NBN… Read more ·  3

Co changing their broadband signal distribution parameters. Early days, but if the hardware does not fail, i think the device was a good purchase.

More Stress than it's worth – After an hour on the phone to support telling me that Telstra need to provide the Registra Address and being on the phone to Telstra at the same time saying that they do not know what this means the woman from TP Link told me to take it back to the store. No help at all. Show details