Travel X

Ordered an inflatable bunk to be express shipped prior to international flight. Product ordered 10 days prior to departure with estimated delivery of 1-2 business days. They had an issue due to moving warehouses where the system froze and and many orders were delayed. For whatever reason, they chose not to contact the customers whom this issue effected. I reached out via emails and instagram and finally received a reply after 48hrs which explained the above situation. The owner, [Name Removed], understood that I urgently needed the bunk but offered no follow up communication or tracking number. Very unprofessional and disappointing for a customer wanting to support local Australian businesses. And no refund offered for an error on their part is unacceptable. Thankfully I was able to hire a similar item from hireforbaby.com but I will never buy from travelxstore again or recommend their products.

I dont recommend this company. We received an inflatable pillow with a broken valve, which I contacted them about. They said they would check, but might not be able to refund, as I needed to contact them about a fault within 48 hours (admittedly, it was written on the bag to check the product, but the fact remains that I was sold a broken product, it was not a puncture issue, the air valve was broken). Then, they never got back to me. Contacted them several times over a 2 months to check, and they did not reply. Once, they asked for more information, but then stopped replying again. I only got a resolution after I spoke with ACCC and wrote a letter of complaint. The next business day they responded and sent me a replacement. Due to the customer service, and leaving quality control to customers to find out, I dont recommend this supplier.

One Star – Faulty Product and Terrible Customer Service I purchased the Travel X Sky Cocoon Baby Toddler Inflatable Pillow for a long-haul flight, hoping it would help my toddler sleep more comfortably. Unfortunately, it turned into a nightmare. The pillow had a hole in it during the very first use, deflating mid-flight and leaving us in a stressful, uncomfortable situation.

When I contacted customer service, I expected a straightforward replacement for a clearly defective product. Instead, I was told that because I didn’t register the warranty within 48 hours of purchase, the warranty was void—even for faulty items. That policy is both absurd and deeply unfair.

Why should it be the consumer’s responsibility to run quality checks on a brand-new baby travel pillow? I purchased this item expecting it to work when I needed it, not to test it for defects like I’m part of their quality control team. It’s unreasonable to expect families, especially busy parents, to preemptively inspect and inflate travel products days or weeks before a trip, just in case they’re defective.

What’s worse is the company’s refusal to acknowledge any responsibility. The issue wasn’t wear and tear—it was a defect straight out of the box. Their response made it clear they care more about hiding behind fine print than standing behind their product.

Save your money. This pillow is unreliable, and if anything goes wrong, you’re on your own. Travel X has lost my trust entirely.