poor customer service, read the fine print carefully
Ordered my trial bottle on 29th april, now 19th may and still not in sight. Have emailed their customer support and have had the trial period extended. Bottom line is, its a scam and nothing else. I have informed them that I have reported them to Consumer affairs and that will take legal action against them if they attempt to take any payments from account.
Anyone interested in doing a class action against these scammers?
Read the fine print!
I ordered my "free trial" bottle of trimplex on 16 April, I received it in the mail today (9 May) only to find that it is $141 after the trial period of 14 days from the date ordered (which I didn't realise). So how am I supposed to trial a product I haven't received??? I rang the customer call centre to cancel the trial bottle and send it back, the lady from customer service informed me that $141 has already been taken out of my credit card on 6 May, as the 14 day trial time had elapsed while it was in transit (how convenient). I told her that...I had only received the product today, so how do I know if I liked it or not before I had even received it. She was actually very nice to deal with, and told me that because I had already been charged that I didn't have to return the product and she canceled any further payments being taken out. Although I'm annoyed at having been charged, I chalk this up to realising that if something sounds too good to be true it usually is, lesson learnt! Don't fall this scam.
*** READ the SMALLPRINT $280 PER month for Trimplex Elite & Cleanse Booster *** direct from your cre
Most definitely READ the small print - I was told EXACTLY the same thing - my 2 x trial products arrived on the
21st of April and they deducted the $280 from my account on the 20th of April - and had the audacity to advise me I hadn't requested an extension of the trial period of 14 days therefore because they had not heard from me my account was automatically processed - YOU CAN buy the same product ingredient/combination from ANY good health store - seriously - this is a total con - TRY and find the smallprint in the terms & conditions that ...
- Verified purchase
Read the fine print!
I saw the 30 days free tria and signed up. I was then told - after being charged $280 a month for two products (!!!) that it was a 15 days and if I didn't return it is be charged the full amount. Apparently it was in the terms and conditions. This was certainly dubious as if I had seen the price I would never have signed on!
Questions & Answers
How can you talk to someone. Is there a customer service number.
send them an email.. I had to threaten to take them to consumer affairs..they will respond to emails but the phone numbers are phony.
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