Tucker Barbecues

Stainless sinks do not work for waterfront properties – Happy initially with service and installation. I advised them that I lived on the waterfront and had issues with rust. The kitchen included a stainless steel sink which within twelve months has rusted. Nobody suggested to get the composite granite sink which I would have been happy with. They now tell me they sent me cleaning instructions for the… Read more

sink. Maybe they did but who wants to clean a sink constantly. Long story short, they told me the product to buy to clean the sink. I don't want the rusty sink to have to clean regularly, so I have sourced a composite granite sink, Will buy that and have it installed myself. Disappointed with after-sales service on a $20,000 purchase with an on going problem.

Fantastic service, packaging plus quick delivery – Ordered replacement tiles for 5 burner hooded BBQ . 14 ordered got 15 thanks After reading some customers had some issues, I made note to be careful of packing and delivery. Received (Hand Delivered To Door) with so much bubble wrap these tiles were never going to be damaged. Professional, caring service, would highly recommend. BTW a great BBQ, well built with many years to run. Show reply

What does an 'exact' measurement mean? – I recently bought a BBQ from Tucker Barbecues – I made it known that I would be constructing a bricked area into which the barbecue would be installed and asked for the dimensions of the barbecue so that these could be passed onto the bricklayer – I was subsequently provided with a Tucker Barbecues published document that I was told in writing had… Read more

the ‘exact’ dimensions and on which I relied – however, after I had later put the barbecue together I found that not only was the barbecue not of an acceptable quality but that the dimensions supplied were incorrect – the width of the barbecue (excluding the side attachments) was not 1170 mm but only 1020 mm (a variation of 150 mm or almost 13%) – when this was raised with Tucker Barbecues it accepted no responsibility, telling me that the dimensions on its published documentation ‘were to be used as a guide only’ – I am bemused how ‘exact’ dimensions can be regarded ‘as a guide only'

I subsequently lodged a complaint with N.S.W. Fair Trading seeking compensation from Tucker Barbecues to re-configure the bricked barbecue area - after more than 2 months I was advised by Fair Trading that Tucker Barbecues accepted no responsibility in this matter as the measurements I had been provided with were a guide only - Fair Trading was happy to accept this response - the bottom line is that even if you have a document from a company providing you with ‘exact’ measurements these can, in fact, be regarded ‘as a guide only’ – may as well throw out your dictionary as Tucker Barbecues and Fair Trading have re-defined what ‘exact’ actually means