What does an 'exact' measurement mean?
I recently bought a BBQ from Tucker Barbecues – I made it known that I would be constructing a bricked area into which the barbecue would be installed and asked for the dimensions of the barbecue so that these could be passed onto the bricklayer – I was subsequently provided with a Tucker Barbecues published document that I was told in writing had the ‘exact’ dimensions and on which I relied – however, after I had later put the barbecue together I found that not only was the barbecue not of an acceptable quality but that the dimensions supplied...were incorrect – the width of the barbecue (excluding the side attachments) was not 1170 mm but only 1020 mm (a variation of 150 mm or almost 13%) – when this was raised with Tucker Barbecues it accepted no responsibility, telling me that the dimensions on its published documentation ‘were to be used as a guide only’ – I am bemused how ‘exact’ dimensions can be regarded ‘as a guide only' I subsequently lodged a complaint with N.S.W. Fair Trading seeking compensation from Tucker Barbecues to re-configure the bricked barbecue area - after more than 2 months I was advised by Fair Trading that Tucker Barbecues accepted no responsibility in this matter as the measurements I had been provided with were a guide only - Fair Trading was happy to accept this response - the bottom line is that even if you have a document from a company providing you with ‘exact’ measurements these can, in fact, be regarded ‘as a guide only’ – may as well throw out your dictionary as Tucker Barbecues and Fair Trading have re-defined what ‘exact’ actually means
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