Turramurra Music

Where to start, I will keep the bias to a minimum as I am only going to concentrate on facts. It's been over 7 months since my last interaction with this store, and I can say that the level of service is subpar when it comes to one specific person, who says they deal in sales, then in my last email cites they don't deal in sales. Where all this… Read more

started was the purchase of a substantially expensive synth for me, a UDO Super 6 demo. I was lead to believe it was demo and found out it was actually 2nd hand, which left me cold. The S6 had a faulty LED to which I returned the unit and looked for something better. Whilst discussing my options, we spoke about being able to trade in 2 other bits of gear I owned to put towards a $6,000.00 3rd Wave module.

I was given a price of 1800.00 for my Pro 2 and $1650.00 Jomox Alpha Base, which would have meant my original purchase on the S6 of $2700.00, I would have $150.00 in credit. This isn't the case, I was then told that the Jomox would be $1500.00 after a few days (was told $1650.00 which I held to his word) and had packed up my gear ready for collection. When I spoke about the original prices, I was told, "it's about the change over, not what you're getting in trade". Well I have sold cars in my life, and his is what we were taught to soften the blow on potential buyers.

So 2 lies I have been told and the 3rd soon to be revealed. I cannot mention the sales person's name, but they told me they basically have the power to do as they please when it comes to pricing or w/e to assist customers. What concerns me more than anything is how the information I have been given, suddenly changes, and that I could not trust this individual as their word changed in the course of communication. So when I agreed to take the $150.00 hit, I was told my 3rd Wave would be ordered and I would be informed of the shipping etc. Not so, I waited 4 days for an update and got nothing, so I decided to call the Australian supplier to which they informed me of the status of shipping. When I informed the sales person I called the supplier, they weren't too pleased with me, well why don't you do your job and follow up crucial details when a customer spends $6000.00 on a musical instrument! I know they made a good mark up on my instruments, as they sold straight away and were never listed on their site. He already had buyers for my gear, so it wasn't an issue for them being able to sell or be out of pocket.

Now the 3rd lie, I was still in touch with said individual, thanking them about the synth etc, then said I had another $5000.00 in the next two months that I was wanting to purchase ( I listed 4 items for availability and pricing). He said to call him back in a month and we could discuss, I did this and he had not done any investigation on pricing or availability, then sent me an email citing that he is not really involved in sales. This had me wondering, who had I been talking to all along, and I don't mind a chat, but when I am spending a large sum of money, I expect a certain level of service to accompany that purchase. This person was the only person who I had spoken to regarding sales, possibly 15 calls in all, even when I made an inquiry online about an AS1, they emailed me. How are they not "really in sales" when they respond to sales inquiries online or via phone? I replied to his email that I would be taking my business elsewhere, to which he was apologetic about how I never felt he was trying to help me. Well he really didn't care about my needs, just that he wanted my gear at a price that he changed, sold me 2nd hand goods and lied about his position in sales.

I have had to warn a few people about their listing practices of ex demo gear, and I would advise anyone who has intent of buying any ex demo gear from this retailer, to do your research 1st, ex demo to them means "2nd hand from a loyal customer".

I have found other retailers that are far more competent, so much so that I just recently spent $8000.00 with them on 3 synths. They may not think this means much, but when people realize the low end tactics they use, I am pretty sure they're breaking the law to which I am sure ACCC would love to hear about.