Turtle Wax Reach-Thru Wheel Brush

Damage to car wheels – There are two parts to this one nothing but total praise for Auto Barn Cairns, the other shocking service from Sabco who sell Tutle Wax products, My daughter who is in the Navy saved her hard earned money to buy a brand new car, I thought as a dad I would take he to Auto Barn to buy all her care car products. I have been in the auto industry for… Read more

over 40 years owning panel shops and no doing restoration work, I notices the Sabco Turtle wax wheel cleaner, I have never used one but thought it was a good idea. One day I helped Renee clean her car and I wanted to try the wheel cleaner thinking it was a good idea, that was the biggest mistake I have ever made, the end of the brush was not glued on and while going back and forth, I did not know the wheels were getting scratched by the metal end. I was shocked it had destroyed three wheels on a $46000 car which was brand new. I when to Autobarn and they were great, they were so sorry what had happened, they took photos and said they would contact Sabco the supplier. After two weeks Sabco asked Autobarn if I could deal with them direct, I agreed and then they asked for photos and the original receipt, I was annoyed because Autobarn already supplied this. I did as the asked and then about another two weeks I get a reply saying, we have to forward the info to our insurance company, so they can consider the claim......I was not happy and went to Autobarn and explained, the Owner Tye said dont worry he would personally pay the bill for fixing the wheels and to his credit he did. I sent Sabco a email telling them the stress this had caused and that their customer service was shocking, I received no reply until 5 weeks later saying, can you send a copy of the invoice and a copy of the original receipt so their insurance company can look at the claim. I was blown away all the emails to them before were under the original email, they were so lazy they could not even read the file of their own to see the problem, Its a credit to Auto Barn Cairns, hats off to you guys, but Sabco you say 130 years of service, well there isnt any, the worst part is I checked on line and I'm not the only one who had this problem, what do they do, they don't take the product off the market, they now discount it to clear stock