Ulike Air 10
2 reviews
I am extremely dissatisfied with Ulike Australia's total lack of customer support. I have been trying to purchase the Air 10 IPL device directly from their official Australian website since Saturday 26th, but their checkout backend is completely glitched. The system is blocking all valid promotional codes, including the automated 10% cart recovery discount code that Ulike's own system emailed to me. I emailed their dedicated Australian customer service team (ausupport@ulikeglobal.com) on Saturday morning with a full screenshot showing the checkout error. After being ignored, I sent a follow-up email on Tuesday evening, well outside their promised 6-to-12-hour response window. I even attempted to contact their social media team via Instagram (@ulike.au) on Wednesday. As of Wednesday evening, I have received zero communication across all channels. It shouldn't be this difficult to spend money with a brand. If you are an Australian shopper looking to buy a Ulike device, be warned that if anything goes wrong with your checkout, your order, or your machine, their local support team will completely abandon you. Save your money and buy from a brand with a real customer service presence in Australia.
Follow-up · I posted my review on Ulike's TrustPilot page as well before posting here to see if a public bad rating would finally get them to look into the matter and acknowledge me. I did get a response (several days later), but it was disappointing to say the least and only cemented my assessment of them in my first review. They tried to put all the blame on the Australian team rather than take accountability as a global brand, and said they'd 'urge someone to reach out to me and make things right.' I waited another several days to be contacted and never was. Their response amounted to an empty promise and a corporate shoulder shrug. I added a scathing update to my TrustPilot review in response, and the matter has been left forgotten and untouched until now, when I received an automated email to add a follow-up here. I'll include screenshots of their response and my update for fun/further warning not to waste your time with this company.
I paid over $600 for the Ulike air 10 IPL (intense pulsed light). I have fair skin with dark hair which is the perfect combination apparently but it didn't work. It is a waste of money. I used it exactly as per the instructions, twice a week at the highest setting and after 6 months have absolutely no hair removal at all. I left an accurate and honest review on Ulike's site and they systematically remove all bad reviews. Some get through and they remove them. All videos you see promoting them are sponsored reviews. They have terrible after sales service. Don't bother with Ulike. I basically wasted my money. Have now switched to waxing