Absolute Con ArtistsDon't even bother. United Global Sim are now Hubify and are just as useless. They keep promising a sim and never arrives. They are a con Show details
Took my Money no simBrought a Sim online and started account 26/3/22, they never contacted me or sent anything.
In a online chat today after not being able to login to account they advise they have lost provider and will not have another till June. I have attached chat of 11/4/22. They are refunded monies paid. Because there was no contact after purchase I dont have a reciept only the charge on my credit card.
Remember that is no contact via email or phone and failed online login of account setup in march.
Chat Transcript with Visitor 38967283
Chat started o... Read moren 11 Apr 2022, 12:41 AM (GMT+0) (12:41:48) *** Visitor 38967283 joined the chat *** (12:41:49) United Networks Ask us about our latest promo! (12:44:09) Visitor 38967283 I have an account and can not logon (12:44:11) Customer Support Thanks for your message. An agent will be with you shortly. (12:44:11) United Global Support Welcome to United Global Sim. If you require assistance please chat to us live here and we will assist you right away. (12:44:18) *** [Name Removed] joined the chat *** (12:44:20) [Name Removed] Hi and welcome to our site! (12:44:24) [Name Removed] May I have your Global SIM phone number please? (12:45:18) Visitor 38967283 I purchased a sim on the 26/3/22 and have not recieved it and are trying to find what has happened (12:45:29) [Name Removed] May I have your email address please? (12:45:41) Visitor 38967283 Deleted for privacy (12:46:05) Visitor 38967283 My login is not working either (12:46:05) Terence Deleted for privacy ? (12:46:10) Visitor 38967283 yes (12:47:04) [Name Removed] There has been some issue with the sim, I will arrange a refund for you now, will be credited back to your credit card within 2-3 business days. The sim and service wont be available until June. (12:47:07) [Name Removed] Sorry for the inconvenience caused. (12:47:58) Visitor 38967283 Sorry what do you mean? Can I not buy thru your company? (12:48:28) Visitor 38967283 Is that with all your products? (12:50:14) [Name Removed] Yes, all of our products affected, our supplier discontinued the service and we are looking to bring in a new supplier. I have arranged a refund for you now. We will be back again in June (12:50:51) Visitor 38967283 Why did someone not contact me after order was set in March (12:52:36) [Name Removed] We were waiting for the new sim to arrive end of last month but we received an update last Friday there has been an issue. We are contacting and making refunds now to all the affected customers (12:53:57) Visitor 38967283 That is not good enough, we leave end of month and now need to arrange something else!! (12:54:27) *** Visitor 38967283 has rated the chat Bad *** (12:54:29) *** Visitor 38967283 left the chat ***
What a jokeFirstly, this is a call forwarding service not an actual mobile service. You need to call and then it requests a callback from a central system which delays about 20seconds.
Secondly, the connection is absolutely dreadful. Even with full bars calls randomly drop out and you get charged for the full minute. Haven’t managed to have a call longer than 1 minute.
Thirdly, after about 3 hours of trouble shooting and getting in contact with the support people mobile data never worked. Don’t expect it to.
Now you maybe thinking this might be due to the country I was travelling in (South Africa). But no, Telstra works absolutely perfectly.
Do not waste your money. Show details
Great ProductSaved a fortune on my last trip to the USA. Very easy to use and setup.
The ESIM meant I still got to use my other number for voice calls. Highly recommend this product. Show details · 1
eSIM and SOS AlertsI've been with United Networks for a little over a year, using primarily their SOS Alerts service (it's pretty awesome, I also recommend it). Last month I bought a "blue" eSIM package from them and used it over 3 weeks in the US & Canada. Honestly couldn't be happier with how it worked. I got a call from their service team before I left, just making sure that I got set up alright. They helped me test the service and walked me through enabling data roaming etc. I just bought another SOS subscription and will reuse the eSIM for my next travels. I think United has definitely improved their services recently (judging by their previous reviews haha). Show details
Great SIM to have if you are travelling oftenBought the Red eSIM bundle for my trip to Europe. Spoke to Emma and she was very patient with helping me set it all up (I’m a bit of a technophobe...) To my surprise the process was really simple! The SIM worked smoothly in France, Italy, Spain and Portugal. Not sure why they got such horrible reviews before, I think they must have upped their game recently. Show details
Exciting productContacted United asking for advice about a standard SIM bundle for my trip around Asia and was told that I had an eSIM compatible phone! I didn’t even know! Got everything set up in under 10 minutes and now I’m excited to try it out in June. I think it’s an exciting new product. Show details
works very well!Received an email offering a complimentary eSIM upgrade. Bought some credit with it and the service was delivered within a matter of minutes. Very happy with this new product. Just gotta make sure you have a phone that's compatible with this new eSIM technology before purchasing. Show details
Try their eSIM!I've been a customer for the past 2 years. Their Global SIM product works fine, did take some time to set up but it's affordable. The eSIM though is something else! On my most recent trip to Asia and Europe, I forgot the United physical SIM at home. I didn't want to buy a different SIM for every country so I contacted United to get one sent to me overseas.
When they found out I have an iPhone XS, they upgraded me by giving me 2 eSIM for free - I just had to purchase credit. I didn't even understand what an eSIM is at first, but once they walk... Read moreed me through the process I was mind-blown. Basically you get this email from United with a QR code, scan it on your phone, enter this 4 digit code and the mobile plan is added. I was honestly quite shocked! Apparently I need 2 different esims for Asia and Europe, but I can have both of them on my phone at the same time and switching between them literally takes 5 seconds. I'm still on my trip as we speak and so far it has been a breeze. The only minus point is they don't currently have data packs for their eSIM like they do with their standard SIM. On the eSIM, you use pay as you go rates, but I was told data packs should be coming soon. A big thank you to Terence and Hame for helping me set up my eSIMs, you guys were a great help!
Good value and smooth process getting esimsHad a physical sim with United Global for a while and worked fine. Just have to get used to making a call, it hangs up and immediately calls you back to connect your call. It’s fine.
They are now offer free esim. I got all 3 different zones’ esims free of charge, meaning that I can use it practically anywhere in the world. The beauty is that I don’t have to swap a physical SIM card, I just select which esim I want to use in my phone. It was easy to register and online chat was prompt and helpful for when I got stuck. They even gave me free c... Read moreredit on the esims to start the journey free, and they helped me pooled all the credit across the one physical sim and 3 esims I have, so credit is shared across the whole lot in my account. Their iPhone app and online website are also quite easy to navigate and user friendly.
So far, so goodI used an SIM from United Global last year throughout Europe. It worked fine. I now have two eSIMs in my new phone, one for USA and Switzerland and one for Europe. So far, so good. It was a bit tricky getting both to work properly, but I received the help I needed from real people. Show details
Questions & Answers
When will Woolworths mobile support esim
can I use the sim in Russia
Hi Yes you can use the SIM card in Russia and 190 other countries check out all supported countries at external link
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